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Malaysia, Truly Asia Penang, The Pearl of The Orient USM in A Nutshell - Getting to Penang and USM Main Campus - Dress Code Student Buddies of USM Immigration Information For International StudentsAccommodation Estimated Cost of Living Transportation Medical Care Communication - Public Telephone/Landlines - Mobile Phone - Fax - Internet - Postal Service Security Money Matters and Banking Things to Do in USM Exploring Penang - Beaches - Shopping - Entertainment - Nightlife Useful Phone Numbers About the Culture Norms and Habits Useful Terms and Vocabulary Campus Guide USM Important Names And Addresses

MALAYSIA, TRULY ASIAThe country and its people

• Comprises of Peninsular Malaysia and the states of Sabah and Sarawak on the island of Borneo.

• A founding member of the Association of South East Asian Nations or ASEAN, and ranked 3rd most hospitable country in the region.

• Located in the South East Asia region (south of Thailand and above Singapore) with a population of 23 million people consisting ethnic Malays, Chinese, Indians and indigenous people, or the “orang asli”.

• The official language spoken and written is Bahasa Malaysia, and English is widely spoken in urban areas. Chinese dialects, Indian dialects and indigenous languages are also used commonly.

• Most Malaysians are bilinguals, usually able to speak Malay and/or English and their ethnic languages/dialects.

• Although the official religion is Islam, other religions are also widely practiced. Hinduism, Christianity, Buddhism, Taoism, and Sikhism are among the few of the religions in the country.

The climate/time zone• Malaysia is located 7 degrees north of the

Equator, within the tropical climate zone. • Temperature is around +30°C throughout the

year with high levels of humidity. • Heavy rain comes normally between November

and October, though there are sporadic showers during other months too.

• The time zone in Malaysia is GMT+8. No daylight saving.

Clothes• Certain dress codes apply in certain places.

Generally speaking, a shirt that covers shoulders, and skirts/pants that comes down to the knees is considered appropriate for females.

• Men are usually clad in long pants and a shirt. However, it is okay to wear shorts outside at the beaches, and they are not deemed offensive, provided it’s not in a formal situation.

• In the case of swimming, swimming attire is required: topless bathing is definitely not allowed in Malaysia.

• Sandals and shoes are the common footwear around here, as well as high-heeled shoes. Flip- flops are usually worn to the beaches and shopping centres, pretty much anywhere as well but are considered not very decent for formal or semi-formal occasions.

• As air-conditioning is widely used indoors, a sweater or a jacket might be needed in places such as classrooms, restaurants etc. Long distance travels by buses, trains and ferries can be surprisingly cold as well, so be prepared.

In brief:

FoodMalaysia offers a huge variety of cuisines and food is basically available almost anywhere and everywhere, and at any time of the day! However, for those with special dietary needs, please consult a physician and always ask first before consuming any food.

• Do not be surprised to find that the food served is a little spicy – that’s just the way locals eat.

• Although tap water in Penang is usually of good quality, either filtered or bottled water is recommended for drinking.

• Ask the Student Buddies regarding the local must-try delicacies. They’ll be more than willing to assist you!

• Penang is also famous for being the heaven for fabulous street food in the region, and was once ranked as the No. 1 place to be in Asia for street food by TIME Magazine (2004).

• Lastly, do try all kinds of food while you’re here, from Malay, Indian and Chinese cuisines to a lot others to choose from!

TippingTipping is not the general custom in Malaysia because: for instance, expensive restaurants will have a service charge included in the bill where while cheaper food outlets do not expect tips. Tipping is your choice at any time.

EventsFollow the news in local newspapers and magazines to keep you updated on current events. The following web sites are very useful for finding any information about Penang, or Malaysia in general:

www.kakiseni.com www.visitpenang.gov.my www.tourismmalaysia.gov.my

ENJOY YOUR STAY!

Fast Facts about Penang

• Penang is a multicultural heritage island-state and mainland, with shopping, restaurants, social and cultural activities galore!

• The city was first established by Sir Francis Light, of The East India Company in 1786.

• Named after a betel nut tree, or in Malay, “pinang”. Hence the Malay name: “Pulau Pinang” or its equivalent Penang Island.

• With a population of 1.51 million (2008 estimate), Penang has the highest population density in Malaysia, with 2457.33 people per square kilometre on the island alone.

• Accorded the UNESCO World Heritage Site status in 2008, alongside Malacca as the Twin Straits City Settlements along the Straits of Malacca, thus putting Penang in the world map as a must-visit tourist destination.

PENANG, THE PEARL OF THE ORIENT

USM IN A NUTSHELL

Universiti Sains Malaysia (USM) is one of the top four research-intensive universities in Malaysia. Accorded as the country’s first and only APEX (Accelerated Programme for Excellence) university, USM’s mission and vision is focus on sustainable development, as well as embarking on world class research programmes via strategic planning and implementation of its R&D mechanisms. Since its inception in 1969, USM has gained a reputation for providing excellent undergraduate and postgraduate programmes in various disciplines, and is fast gaining international recognition, which is evident from the numerous international awards and prizes garnered by both its researchers and students alike.

USM has three campuses; the Main Campus is located on the island of Penang while the Engineering Campus is located on the mainland side of the state of Penang. The third campus, which houses three health related programmes (Medicine, Health and Dentistry) is in the state of Kelantan - on the east coast of Peninsular Malaysia.

The university currently has population of about almost 22,000, of which 5,289 are graduate students, which then constitutes more than 20% of its total student population. Of these, about 892 are foreign students.

Since its beginning, USM has implemented a school system, as opposed to the traditional faculty system. What is unique about this system is that each school could fulfill the needs of a more focused degree in the chosen area of study and at the same time, students could have the opportunity to explore other areas of study offered by another school.

The interdisciplinary approach ensures that USM, the first in the country to adopt this system, would produce trained and multi-skilled graduates.

GETTING TO PENANG AND USM MAIN CAMPUS

Arrival by AirPenang is easily accessible by air with daily flights from major capitals in the region. It has direct links with Singapore, Bangkok, Phuket, Medan, Xiamen (China) and Madras and flights are operated primarily by Malaysian Airlines and other airlines. For info on airlines, please refer to the USEFUL PHONE NUMBERS section. However, take note that many international flights to Penang will usually transit in Kuala Lumpur where passengers will be then transferred to a domestic flight to Penang. The Bayan Lepas International Airport is situated about 10 km away from the USM Main Campus, and about 20 km from the City Centre, Georgetown. Taxis plying the route operate using a coupon system by which fares between the airport and various destinations in Penang are fixed. Passengers pay the fare at the taxi booth at the airport in exchange for a coupon which they will then produce to the taxi driver. The taxi booth can be seen clearly as you walk out of the arrival lounge. Air-conditioned taxis and limousines usually charge slightly higher fares. Fares to the Minden campus from the airport ranges between RM15 during the day to about RM20-25 during the night.

USM Dress Code

Dress Code Place/Location

A. Formal wearCollared T-shirtShort/Long Sleeved ShirtLong pants (not jeans) Traditional outfit Uniform Shoes

Formal FunctionsMeetings with University officers/staff

B. Non-collared T-shirtJeansDenim jacketSandalsFlip flops* (not encouraged)

Lecture theatres Tutorial rooms Laboratories Libraries USM Medical Centre Cafeterias

C. Sports attire Within sports facilities

D. Sleeveless dress Miniskirts Shorts

NOT allowed within campus vicinity (except flip flops)

Have a question or need some help? The Student Buddies of USM International Office (IO) are a group of trained and passionate student volunteers who provide basic information and assistance to international students in areas related to immigration, campus services, local practices and etc. So, come to IO to meet them!

Now among the services provided by USM IO are: • Orientation • Airport Reception • Assistance on securing On-Campus Application • Student Visa Application • Assistance on Course Registration

Among the events lined up by USM and the Buddies every semester: • Orientation Week • International Day • Let’s Get Together / Cultural Fiesta (held on alternate semesters) • Gala Night (Graduation Night for International Exchange

students)

Please feel free to drop the Buddies an email at anytime at buddies@usm.my

STUDENT BUDDIES OF USM INTERNATIONAL OFFICE

New StudentsEvery international student is required to have a valid identification document and Student Pass (equivalent to Student Visa) for purpose of study in Malaysia (inclusive of both at public institutions and private institutions).

What should you have before applying for Student Pass to study at Universiti Sains Malaysia (USM):i. Offer for study at USM (either one of the following: short

term study programme, exchange/study abroad programme, undergraduate or graduate studies).

ii. Your acceptance of the study offer (You are required to return the acceptance form to the appropriate department as indicated in the offer letter).

iii. International Passport valid at least for one year.iv. 5 copies of the most recent photographs with white

background and measurement of 3.5 cm x 5.0 cm.v. Medical Examination Report

Who will apply and what are the documents required?The Visa Section at USM International Office will on your behalf apply for the Student Pass to the Malaysian Immigration Department. For the Section to do so, you are required to provide the following documents together with your confirmation of acceptance for study.

i. 3 photocopies of International Passport inclusive of all empty and used pages.

ii. 5 passport-sized photographs with white background and measurement of 3.5 cm x 5.0 cm

iii. Original copy of Medical Examination Report (you are advised to keep a copy of your medical examination report for future use)

Where should I send all the documents?Please send the above documents to one of the following departments:• Undergraduate Studies: Enrolments and Admissions Unit,

Registry• Graduate Studies: Institute of Postgraduate Studies• Exchange/Non Exchange Programme: USM International• Short Term/Special Programme: The Department that issued

the letter of offer.

Address: (Name of the Unit/Department) Universiti Sains Malaysia, 11800 USM, Penang MALAYSIA

What are the fees and when do I pay?For purpose of applying for the Student Pass, you are required to pay the application and visa fees of RM120.00 – RM 180.00 (depending on country of origin). This fee is to be paid to the Visa Section immediately after your arrival at the University, failing which you will not be able to register for your course of study.

Who issues the Student Pass and Where?The Student Pass is issued by the Malaysian Immigration Department.i. For students studying at the Main Campus in

Penang and the Engineering Campus, the application for the Pass is made to the Penang Immigration Department.

ii. For students studying at the Health Campus in Kota Bharu, Kelantan, the application for the Pass is made to the Kelantan Immigration Department.

iii. For some cases, application is required to be submitted to the Immigration Department Main Office in Putrajaya.

How long does it take for the application to be approved?Application process usually takes 30 days for approval. A copy of the approval letter from the Immigration Department will be sent to you to facilitate your entry into Malaysia and for some cases for purpose of application for entry visa, please check the following web-site for information on entry visa : www.imi.gov.my. You are required to wait for the approval letter before entering Malaysia unless notified by the Visa Section that you can enter without the approval letter.

Travelling to MalaysiaTo travel to Malaysia and to facilitate entry into Malaysia, you are requested to carry with you the following:• A valid International Passport.• Original copy of the offer letter.• Approval letter from the Malaysian Immigration Department

(If you are provided with one).

IMMIGRATION INFORMATION FOR INTERNATIONAL STUDENTS

Entering Malaysiai. Please take note that most international flights arrive in Kuala

Lumpur and you will need to do the immigration clearance in Kuala Lumpur before departing for your domestic flights.

ii. Certain airlines do operate fights direct to Penang and the immigration clearance will be at the Penang airport.

iii. If you are travelling by road from Singapore, the immigration clearance will be at Johor Bharu Immigration Check-Point and if you are travelling by road from Thailand to the main campus and Engineering Campus, the immigration clearance is at Bukit Kayu Hitam Immigration Check-point and to the Health Campus in Kelantan, the immigration clearance is at Rantau Panjang Immigration check-Point.

iv. Irrespective of your port of entry in Malaysia, you will have to go through the immigration and passport control. Please present your passport together with the USM letter of offer to the Immigration Officer, who will provide you a tourist visa for the duration of 2 weeks to 3 months depending on your country of origin.

v. Please take note that the tourist visa is a temporary permission for you to remain in Malaysia and is not valid for purpose of study at USM.

Where should I go when I arrive at USM?Upon arrival at USM, please report yourself at the following departments, at the earliest possible:• Undergraduate students: Enrolments and Admissions Office• Graduate Students: Institute of Postgraduate Studies• Exchange/Non-Exchange Students: USM International• Special Programme: the Department that issued your letter

of offer.

The above departments will provide information on payment for fees and

health insurance.

To obtain your Student PassIn order to obtain your Student Pass, you must first do the following:i. Pay your tuition feesii. Purchase your Health Insurance

After completing the above, please bring:i. Receipt for payment of feesii. proof of purchase for the insuranceiii. Your International Passportiv. Cash of RM120 – RM 180

to the Visa Section located as follows:i. Main Campus in Minden, Penang: USM Internationalii. Engineering Campus, Penang: Registry Departmentiii. Health Campus, Kelantan: Registry Department

How long do I have to wait for the Student Pass?The Visa Section will submit your passport and other documents together with the fee to the designated Immigration Department as mentioned before. This process takes around 3 days to one week depending on the volumes that the department received for processing. During this period, you are requested not to travel and to hold with you a Photostat copy of your passport.

The Validity of Student PassThe Immigration Department will stick the Student Pass in your passport, which looks like the following:

Please check the validity of your Student Pass and please also take note of the following:i. For undergraduate and graduate students, the validity of the

Student Pass is normally for a year and you are required to renew it every year until you complete your studies at USM.

ii. Validity of Student Pass also depends on the following: • The duration of study stated in the offer letter (for exchange and special programmes) • The validity of your insurance • The validity of your passportiii. If you have any queries regarding the validity, please check

with the officer at the Visa Section who will explain or check with the Immigration Department on your queries.

Overstaying in MalaysiaIt is YOUR RESPONSIBILITY to ensure that your visa remain valid while you are in Malaysia. Overstaying is a serious offence and for overstaying, you are required to undergo the following in order to apply to the Immigration Department to re-instate your student pass:i. Immediately report yourself to the Visa Section of the nearest

Immigration Department.ii. The Visa Section will then refer you to the Enforcement Section,

who will take your statement for overstaying and request for your finger and palm prints.

iii. For application to re-instate your Student Pass, you are required to provide a guarantor (Malaysian, over 18 years old). Please take note that staff of the Visa Section of USM are not allowed to be your guarantor.

iv. You and your guarantor are required to report to the nearest police station for statement of guarantee.

v. After completing all the above procedures, your case will be presented to the local court for decision, of which can either be one or more of the following:

• Fine (up to RM10,000 maximum) • Imprisonment (up to 5 years maximum) • Deport back to your country

ATTENTION: LOST OR STOLEN PASSPORTS If your passport is lost or stolen, follow the steps below:

1. Report your lost or stolen passport to the nearest police station or USM’s Security Department (if in campus area). Keep any documents or printed report they provide as proof that you’ve contacted them.

2. Contact your country’s embassy or consulate in Malaysia and ask for instructions on how to apply for a new passport. Contact details for embassies and consulates are available in the USEFUL PHONE NUMBERS section.

3. Apply to replace your student passport.

IMPORTANTYou are requested to check the validity of the tourist visa and take the necessary steps to obtain your Student Pass before your tourist visa expires.

Staying in the USM student hostels (Desasiswa)No matter where you live on campus, you’re usually within walking distance of everything you need. The exchange students will be allocated a shared room at the student hostels, usually on a twin sharing basis with a common bathroom. It is about RM5 per day/per person. All rooms are equipped with basic furniture, including

• a bed with a mattress • a table, • a chair, • a wardrobe, • a fan, rubbish bin and a broom.

Pillows, linen and additional cleaning equipment are not provided. The hostels have no kitchen, although facilities to boil water are made available. Public phones and coin operated laundry machines are also available. There are different hostels for women and men.

• Men are STRICTLY NOT ALLOWED to visit the hostels for women, and vice-versa.

• Overnight visitors are not allowed but your friends are welcome to visit you during the day.

• Quiet hours should be observed after 12am.

When you live in the hostels, there is a chance that you may not be able to get access to the Internet. This is due to the ongoing campus wireless system improvements and installations.

Therefore, the signal strength and line are usually not stable. However, you can still access the Internet at the outside campus outlets which are just a short walking distance from the hostel complex.

In case you wish to continue living in the hostel after the exams, you can apply for an extension to do so. Eateries are available outside campus during the semester break. The hostel officers will inform you about the application procedure, as well as handing over the keys and getting the deposits returned when moving out. No application is needed for staying in the hostel during shorter school breaks.

ACCOMMODATION

ESTIMATED COST OF LIVING (in Malaysian Ringgit, RM)On-campus Accommodation Exchange students:

Approximately RM 600 per semester (twin-sharing, without meal plan)

Food / meals Approx. RM 450 (RM15 a day, 3 meals)

Local transportation RM 80 per month (public bus)

Academic expenses RM 350 (books, stationeries, etc.)

Personal expenses RM 400-600 per month

Health insurance Subject to insurance agreement.

Other administrative fees

RM 200 and more (Please clarify with USM International Office before you leave your home country)

Off-Campus Accommodation However, if you prefer staying outside the campus, please make sure you are clear about all the costs that you might incur in your housing arrangements, and that USM International will not be held responsible.

• Usually water and electric bills are not included in the rent. • Also, be prepared to pay a deposit, usually one month’s rent in advance.

Among the frequent places international students would choose for off-campus accommodation would be:

• E-Park, • N-Park, • Sunnyville – all three within walking distance from the USM campus.

For further enquiries on off-campus accommodation, please feel free to email us at (studentexchange@usm.my). We’ll be happy to assist you further.

Electricity Malaysia operates on a 220/240 volt AC electrical power (running on cycles of 50 hertz). The Malaysian 3-pin power plug is different from that in some countries so you will need an adaptor. Electricity is costly in Malaysia so please do not leave the lights or the air-conditioning unit on when you leave the apartment.

Rented Accommodations In case you need a hotel accommodation during your stay for yourself or for your guests, please refer to the USEFUL PHONE NUMBERS section.

Public Transit (Bus) The Penang Bus Map contains useful information about getting around the island. State-owned Rapid Penang is the foremost public bus operator in the state. For Rapid Penang bus routes and map, you can get it at the website; (www.rapidpg.com.my).

Bus fares range from RM1.00 - RM3.00. Always carry some coins and small notes with you, as the drivers will not provide you with change. Don’t be surprised though if the buses do not leave on time; even if they may have accurate schedules; usually the bus leaves when it is half full at least. During the daytime, the buses run frequently but do be prepared to wait, sometimes for a much longer duration towards the evening. Most public transportation ends around 11pm and starts again around at 6am – 7am.

There is also the free bus ride within George Town, the administrative capital of Penang and also the newly-accorded UNESCO World Heritage Site! Called the Hop On Central Area Transit (CAT), it is a joint effort by the Municipal Council of Penang and Rapid Penang to provide tourists to Penang a convenient way of exploring Penang’s famous landmark heritage sites. It plies the route between Weld Quay and KOMTAR on 15-minute intervals from 6am-12 midnight.

There are a few public bus companies aside from Rapid Penang that ply almost the same routes around the island. Milan and KGN Hin Bus Company are examples of the other public bus operators in Penang.

Now you might see dark yellow/bright orange buses and vans with the text “Bas Sekolah” passing a bus stop without stopping. These buses are for school buses transporting children to their schools and will not, therefore, take other passengers. The same applies to some blue buses, which take factory workers to their work place. These buses have the text “Bas Kilang” on them.

The transit places for buses are at Weld Quay (Penang Ferry Terminal) and KOMTAR. Rapid Penang provides bus service to the mainland side of Penang as well. Be sure to check the bus routes carefully.

Long-distance busesIf you want to take long-distance buses to other cities and destinations in the peninsular, Thailand or Singapore, you will need to buy the tickets and board them at the Sungai Nibong Express Bus Terminal, located just 5 minutes drive away from USM. Fares for long distance buses are not that expensive (i.e. from Penang to Kuala Lumpur, it usually costs RM35 at least, while Penang to Singapore will usually cost at least RM65 and above) and the seats can be booked in advance, but you will have to go to the terminal to do so.

TRANSPORTATION

Taxis/Cabs There are several taxi operators in Penang. Some of them operate only during certain hours; some of them serve 24 hours a day. You can either book a taxi in advance or stop a passing one. During Friday and Saturday nights, taxis are busy and usually fully booked, so do consider making a booking at least 1-2 hours in advance. After-midnight rates are usually higher, so do ask and negotiate the price first before boarding the taxi.

Taxis in Penang do not charge based on mileage (do not use meter), unlike other states in Malaysia; so always REMEMBER to negotiate the price in advance and be prepared to bargain. Taxi from USM to Georgetown, the capital of Penang costs around RM20-RM30 during daytime, USM to Queensbay Mall, the nearest shopping mall to campus will cost around RM12-RM15. Taxi from USM to the airport is around RM20-RM25.

For a chartered taxi, the driver might charge you an additional RM2 and above on top of the travelling cost. Though Penang is generally safe, we recommend women travellers to not take a taxi alone at night.

Railway The trains in Malaysia are generally comfortable and affordable to travel in, just like the long distance buses, but there are basically only two lines on the mainland. To get more information about the train schedules and fare prices, please call 03 - 2267 1200 or visit (www.ktmb.com.my)

Trishaws A trishaw ride is a fun and interesting way of seeing Penang. Trishaws, also known as rickshaws, used to be THE mode of

transportation for Penangites before the mass influx of motorcars. Now it is one of Penang’s tourist attractions! Travelling in this open-fronted three-wheeled vehicle is convenient in the city, as

it allows you to stop basically anywhere. There is no standard fare for a short ride or distance one, so do negotiate the price before you step onto the trishaw. Generally, the fare ranges from RM20- RM30 for an hour-long journey on the trishaw.

TIPS FOR DRIVING IN PENANG

Speed limits Speed limit on all Penang roads is generally around 80km/h, unless you see a sign of a different speed, which is usually lower. As for housing areas, parks and school areas, the speed limit is 30km/h. The police give out tickets with heavy fines to drivers who drive exceeding the speed limit.

International Driver’s Licence An international driver’s licence is recommended to have before driving a vehicle in Malaysia, but to be on the safe side, please bring along your driver’s license from your home country, in case there is a need for any check and clarification.

Do think twice before renting a motor vehicle, as driving in Malaysia, especially in Penang can be quite a challenge. However, if you feel comfortable and want to hire a motorcycle or a car, several places around Georgetown offer these services.

Condition Check Always check the condition of the vehicle first and make sure you are covered with sufficient insurance. Study the local traffic rules and make sure you know what is your or the owner’s responsibility in case of any damage or loss. Always keep in mind that Malaysians drive on the left side of the road.

Vehicle Rental Prices Renting a motorcycle for a day can cost up to about RM20. If you rent one for a longer time or period, you can get a cheaper rate. For a car, the daily rental is between RM60 - RM200, depending on the car’s model. With around RM150 to RM250 you can buy a bicycle. To buy or rent one, please enquire at the International Office.

General reminderYet another word of warning: no matter which mode of transportation you use, WATCH OUT for the motorcyclists. Although they are basically bound by the same traffic rules as other motor vehicles, it is a very common sight to see them speeding up and through red lights.

University Clinics Exchange Students are entitled to treatment at the University Medical Centre (Pusat Sejahtera) and panel clinics. For Non-Exchange Students, you are required to pay RM60 per semester, after which most of the services are free of charge. Please bring along your student card with you to the clinic.

There are several clinics close to USM for the student’s convenience. Opening hours vary between clinics, most of them being closed in the afternoons during lunch time.

Dental care Dental care is only available upon request, and in extreme emergency cases. If you are experiencing pain or have other urgent needs for a dentist, please contact USM Medical Centre (Pusat Sejahtera) at 04 - 653 3464. They will then assist you about the procedures and the possible fees.

Heat The most common threat for health in Malaysia is the sun. The weather is hot and humid all year round and the impact of the sun is very strong. To avoid sunburns, sunstroke, and dehydration, please protect yourself properly and drink plenty of water throughout the day.

Diarrhoea Sometimes changes in the diet can cause diarrhoea even though the food taken is of a good quality. It is very important to drink plenty of liquids to avoid dehydration. Keep drinking small amounts often. If needed, you can get rehydration salts and other medicine from USM Medical Clinics. Spicy food can also be one of the causes of diarrhoea, so go slow on spicy food. Get yourself introduced little by little before really indulging yourself. We would advise students to go for freshly-cooked meals.

Dengue fever Less common hazards, but nevertheless still a danger is the dengue fever and malaria. Dengue is a serious disease caused by a virus that is transmitted to humans by the bite of an infected mosquito. Dengue CANNOT be spread directly from person to person. The main symptoms are high fever, severe headache, backache, joint pains, nausea and vomiting, eye pain, and rashes. If you think you might be infected, please proceed to the nearest medical centre and see a doctor as soon as possible. A blood test will have to be taken, showing whether you are infected or not. Usually dengue patients are advised to stay in the hospital for a few nights.

Others There are some venomous plants and animals in Malaysia. Snakes, spiders, scorpions, centipedes, bees and wasps can occasionally cause health problems, especially for a person with allergies. Do not touch any unfamiliar plant or insect and wear proper clothing and shoes when walking in the forest. If you plan to spend time in the sea, find out whether the area has jellyfish. There are certain parts of beaches in Batu Feringghi (the beaches in the north of Penang) that have jellyfish, so be aware of that when jumping into 30+ degree water for a swim. Bedbugs are tiny little bugs that live in dirty mattresses, bedding and places alike. They are not dangerous but very uncomfortable, as they leave itchy bites in neat rows. If you stay in a hostel or bungalow where you feel unsure about the hygiene, spraying the bed with a bug spray might help. Also, be on the lookout for red ants when sitting under trees, or walking through fields. The red ants’ bites are really painful and can itch for days.

MEDICAL CARE

COMMUNICATION

Public Telephone/LandlinesLocal phone calls are cheap and public phones are widely located around the streets. They require either coins or phone cards to make a call. There are two types of phone cards available:

1) the ones that you actually insert into a public telephone, and

2) the ones which contain a pin code and a number you should dial, followed by automatic instructions about how to make your phone call.

Phone cards are the cheapest way to call overseas. Several telecommunication companies offer phone cards, so compare the prices to find the cheapest and most reliable one for your needs.

A phone calling card called iTalk, available in denominations of RM10, RM20, RM30, and RM50 allows you to make international (IDD) calls from mobile or fixed phone lines anywhere in Malaysia.

Also, Nation Calling Card has good rates for certain countries. Prices vary depending on the time of call, and whether you call to a fixed line or a mobile. If you are calling from an apartment’s fixed line the connection is usually better compared to public phones. In case you do not have a fixed line in your apartment, you may call from USM International with your phone card.

Mobile Phone Do take note that the mobile phones used in Malaysia are all GSM-enabled phones, which requires a Subscriber Identity Module Card (SIM-card) to operate. If you wish to get a local mobile number, it is advisable for students to purchase a prepaid starter pack with a SIM-card. Among the

more favoured operators include Maxis Hotlink (www.hotlink.com.my) and DiGi Prepaid (www.digi.com.my).

You will have to purchase the starter packs, usually below RM10 per pack, and part of the price will be converted into phone credit on your calling account. You can top up your account with a prepaid top up card once the credit has either expired or finished.

Phone cards and prepaid top up cards are available in most grocery stores (in and around USM), as well as convenience stores such as 7-11s and Happy Marts.

Mobile starter kits can also be bought from telecommunication vendor booths along the streets, and shopping centres. Registration can be done on the spot.

To call overseas, dial 00 for an international call, then the country code, followed by the area code without the first zero, and lastly, the local number. The country code to call Malaysia is 60, followed by an area code without the first digit. The area code for Penang is 04. If one wishes to call Penang from overseas, he should dial + 60 4 followed by the local phone number. To call a local mobile phone, follow the same rules. If the local mobile number is 012 - 555 6622, an international format would be + 60 12 555 6622.

If you wish to enquire for a particular fixed phone number, please dial 103 for domestic and 108 for foreign numbers.

FaxYou can receive faxes free of charge through USM International’s fax number: +604 653 2781. You may also send faxes but rates apply depending on the country and the number of pages.

Internet Registration with the USM’s Computer Centre will enable Exchange Students to access the internet through USM Hotspot wireless service. However, take note that the signal strength varies from different locations around campus, so at times you might not get the optimum speed and stability. Therefore, it is advisable to access the internet through various free wireless spots, i.e. eateries such as McDonald’s, KFC and local food joints like Istimewa and Khaleel (halal eateries).

Postal ServicePos Malaysia, Malaysia’s national mail carrier offers an efficient postal system with several services, such as registered mail, express delivery and parcel services. You can also pay most of the utility bills at the post office. (Only cash transactions)

Opening hours however may vary: General opening hours in Penang: Mon – Sat, 8.30 am – 5.00 pm

The USM post office has special opening hours: Mon – Fri, 8.00 am – 4.30 pm

Closed on Saturday, Sunday and public holidays.

Malaysia is a safe country and usually by applying common sense in various situations, it will be enough to keep you out of trouble. To make your stay even safer, please keep in mind the following issues:

• Never leave your valuables unattended and avoid carrying large sums of cash with you.

• Be especially cautious about snatch thieves, or thieves on motorcycle who try to steal/snatch pedestrians’ bags while riding past.

• Never open your door to a stranger or let a stranger into your home. • Whenever you use a credit card, do not let the sales person take your card out

of your sight. • Always consider network security before paying any bills on the Internet. • Walking alone after dusk is not recommended, as some unfortunate harassment

and molestation cases may occur, especially for women. • What is much less serious but sometimes disturbing is probably the attention

that female travellers tend to get from men. Women might hear hissing, whistling, calls and comments while moving around. The best way to deal with it is to ignore it, as usually the person harassing will give up.

• Taking a taxi alone at night should be avoided unless you know the driver in advance.

Safety Resources Police: 999

Campus security (Jabatan Keselamatan) Located near the School of Pharmaceutical Sciences and in front of Desasiswa Aman Damai, Campus Security provides 24-hour assistance, seven days a week. Call 04-6573970, or 04-6577888 ext 4333 or 4334.

SECURITY

The Malaysian currency is in Ringgit Malaysia (RM) and sen (cent), though people often refer to the currency as dollars and cents. A hundred sen make up one ringgit. Coins come in 5, 10, 20, and 50 sen. Notes in circulation are RM1, RM2, RM5, RM10, RM50, and RM100.

Be sure to carry plenty of small bills with you, as many shops and small businesses cannot / prefer not to give change for notes bigger than RM50. Usually, these shops do not accept credit cards, unless stated.

You can change your currencies and travellers’ cheques at banks and money changers. The commissions and exchange rates vary from place to place, so please make your comparisons and use only authorized money changers. Money changers can be found in Georgetown and in major shopping centres.

Banking hoursIn Malaysia, banking hours in general are: Mon – Fri, 9.30 am – 4.00 pm Closed on weekends (Saturdays and Sundays) & public holidays.

Opening a bank account USM has banking and automated teller machines (ATM) facilities around campus for the convenience of the students. If you wish to open a local bank account, visit a bank that best suits your needs, and bring along your passport and acceptance letter with you. When you visit a bank, ask about the accounts that are suitable for you, especially details concerning all the possible service fees that may apply for monthly service, withdrawing and depositing, using ATM at other institutions, using a debit card, etc.

You will be issued an ATM card, which you can use in most bank machines around Penang. If you do not have a bank account yet and need to withdraw cash from your home country’s bank, you can access your bank through the Cirrus international banking network. Additional fees will be charged on top of the currency transfer rates.

CIMB Bank is the preferred local bank in the main campus, as they operate a branch within the campus, for your convenience. For international bank accounts, there are several international bank branches such as HSBC, Citibank, Standard Chartered, Scotiabank and Royal Bank of Scotland located all over Penang. These banks are all affiliated to the Cirrus international banking network. Please visit their respective websites for their location in Penang and Malaysia. For directions and further enquiries, you can email us.

MONEY MATTERS AND BANKING

THINGS TO DO IN USM

There are a few must-visit sites on campus, and it is definitely worth your time. So do check it out! You can start with:

• A visit to the Tunku Fauziah Museum and Gallery (free for students) and enjoy the view.

• A brisk walk, run, or bike ride around campus. • Relax by Harapan Lake on a lazy windy evening. • Go for a swim at the Aquatic Centre. • Join the local students for a game of football/soccer!

Community and Recreation Many international students say that making friends help them succeed and enjoy their exchange semester in USM. Meeting people and making friends can reduce the impact of cultural transition and ease you into academic life.

Most Malaysian students welcome the opportunity to meet new people and learn about the other cultures. Here are some suggestions for meeting people:

• Come for orientation week! • Attend USM International Office (IO) and Student Buddies events • Join a student club on campus

Clubs One of the more popular student-run clubs that exchange students would usually join would be the Diving Club. This is due to the fact that it is relatively much cheaper to obtain the PADI Diving License in Malaysia, as compared to other countries in the region, and they frequently arrange diving trips to the different diving spots around Malaysia.

Facilities Available • Libraries • Cafeterias • On-campus commuters • Museum • Banks • Post Office

Sports Facilities Many sports facilities can be found on campus: swimming pool, tennis courts, badminton courts, a gym and futsal (indoor soccer) courts are open to all students for a nominal fee of 50 cents. Tickets/coupons can be bought at the Sports Unit or the Security Department office.

Note: Sporting equipments such as racquets and balls are NOT PROVIDED; therefore students will have to bring their own.

Penang is known for its spectacular old town charm, in the midst of its busy city activities, and also with its diverse entertainment and cultural events, lots of festivals and plenty of recreation activities.

While you’re in Penang, make sure you do not miss the opportunity to travel around the island. There are various tourist attraction spots that makes this turtle-shaped island a favourite destination for holidaymakers. Among the places to visit around Penang

• Fort Cornwallis – Take a stroll around this old historical fort, and be sure to visit the old majestic cannon.

• Pinang Peranakan Mansion – Experience the life and learn the history of the Peranakans, or Straits Chinese in Penang.

• Penang Hill – Take the funicular train up the hill, and witness for yourself the island of Penang from atop the hill.

• Khoo Kongsi – Bask in the architecture masking this ancestral home of the prominent Khoo family in Penang.

• Wat Chayamangkalaram – Houses one of the largest reclining Buddhas ever built in South East Asia.

• Batu Feringghi – Play beach games, or just relax in the sun.

Refer to the USEFUL PHONE NUMBERS section for a list of tourist hotspots in Penang.

EXPLORING PENANG BEACHES If you want to head to the beach, take a Rapid Penang bus from Weld Quay. It will take you to Batu Feringghi (Foreigners’ Rock), an area in the northern part of the island. Batu Feringghi is Penang’s tourist belt, and has several beach resorts, hotels, restaurants and tourist shops. It is the tourist destination for holidaymakers who’d love to have some sun and sandy beaches. The latest attraction is the newly-opened Hard Rock Hotel.

Batu Feringghi Night Market is the best place to hunt for souvenirs to bring back to your home country. The night market operates every evening from around 7pm – 11pm, selling clothes, touristy items and souvenirs. However, it is advisable to go with a local or a Malaysian, for fear you might get cheated and pay for an item more that what it is worth.

If you’re interested in just chillin’ and having a drink by the beach, there are a few bars such as Sunset Bistro, a local favourite down by the Batu Feringghi beach.

Warning: Ask the local people which beaches are safe for a swim, as there might be jellyfishes in certain areas.

SHOPPINGPenang is also a haven for shopping lovers, with a wide variety of malls and international retail brands making their presence felt on this idyllic island.

In Penang, the stores at the shopping centres usually open after 10am, some as late as 12pm. They close between 7pm to 10pm. Most stores are open seven days a week. Hypermarkets are usually open from 8am till 12 midnight.

Gurney Plaza, touted as Penang’s foremost premier lifestyle mall. Strategically located at the famous Gurney Drive promenade facing the Penang Channel, it is the 2nd largest mall in Penang. It houses the biggest cineplex in northern Malaysia, and 380 other retail, leisure & entertainment outlets. Among notable brands include Versace, MNG, Starbucks, Bonia, Timberland etc.

Queensbay Mall is by far the largest mall in the northern region, Penang’s largest retail, dining & entertainment complex. Just 10 minutes away from USM, Queensbay Mall houses various international & local stores, an anchor supermarket and a 8-screen cineplex, as well as international brands such as Guess, Forever 21, GAP, Aldo, Billabong, Topman etc. It’s also a one-stop dining place for Western, Japanese, Indian or Malaysian cuisines.

Kompleks Bukit Jambul is more of a one-stop family-themed mall, located just 5 minutes drive away from USM’s main campus. It is one of the locals’ favourite haunt for good mobile phone bargains as mobile phones sold there are comparatively cheap.

KOMTAR, also known as Kompleks Tun Abdul Razak, is Penang's most recognisable icon after the Penang Bridge, and also one of the oldest shopping centres on the island. These days, it serves as the administrative capital of Penang, as most of the government agencies are located there. It also serves as one of the main transit spots for public buses.

Prangin Mall, situated just next to KOMTAR, is the place to be if you’re in the hunt for cheap clothes and good bargains. You can take most public buses directly from Sungai Dua. Tesco Extra, located close to USM on Jalan Sungai Dua, is a good place to do your grocery shopping. It is a hypermarket, selling fresh produce, food, linen, kitchen utensils etc.

ENTERTAINMENT Movies Watching movies is one of the locals’ favourite past time. Movie tickets prices vary from RM8-RM10. There is a special student rate of RM6, applicable for movies shown before 6pm on every weekday. On a Movie Day (Wednesday), RM6 ticket price applies for all movies shown before 10pm.

Movie theatre operators in Penang:

Golden Screen Cinemas, 04 - 222 3456 (at Gurney Plaza & Queensbay Mall) www.gsc.com.my

Cathay Cineplex, 04 - 261 1888 (at Prangin Mall) www.cathaycineplexes.com.my

NIGHTLIFEYour exchange experience in Penang would not be complete if you’ve not experienced the nightlife! There are several nightspots that are a must-visit, namely Slippery Senoritas, or as the locals call it SS, Fame, and SOHO. They are all located at Upper Penang Road, an upscale boulevard nightlife strip located in Georgetown. Or if you feel slightly adventurous, you can try out the latest nightspot in Penang; the newly-opened Hard Rock Café all the way up in Batu Feringghi.

A favourite night-time must-do for the locals here in Penang is to meet up at mamak joints. Mamak joints are roadside eateries operated by mainly the Indian-Muslim community.

Local favourites like the teh tarik, roti canai and nasi kandar is available at most of these eateries. If you’re a fan of the Barclays Premier League, then you can also watch most of the live matches at these mamak joints.

USEFUL PHONE NUMBERS

Nearest Accommodation and Hotels to USM Main Campus

B-SuiteB Tower, Bayan Point, 19 Medan Kg Relau

04 – 646 7777

Vistana Hotel213 Jalan Bukit Gambir

04 – 646 8000

Equatorial Hotel 1 Jalan Bukit Jambul

04 – 643 8111

Emergency

Police 999

Ambulance 999

Fire Brigade 994

Rescue 991

Telekom Malaysia phone number inquiries

For domestic numbers: 103

For foreign numbers: 108

Taxi

Sunshine Taxi Service 04 – 646 7095

Georgetown Taxi 04 – 229 9467, 04 – 261 7098

BJ Radio Taxi 04 – 643 0161

Sunshine Radio Taxi 04 – 642 5961

Ferry Service (Georgetown) 04 – 210 2363

Food Delivery

Pizza Hut (Jalan Sungai Dua) 04 – 658 0698/ 1300 88 2525

McDonald’s (Jalan Sungai Dua) 1300 88 1888

Cinemas

Cathay Cineplex (Prangin Mall) 04 – 261 1888

Golden Screen Cinemas(Gurney Plaza & Queensbay)

04 – 222 3456

Hospitals

Medical Centre (Pusat Sejahtera)USM(Building H20 & H21on the campus map)

On-call doctor:04 – 653 888804 – 653 3464/ 04 – 653 3411

Nearby clinics:

Poliklinik Penawar(next to RST Hostels, USM) 1-1-9, Halaman Bukit Gambir, 11700 Gelugor

04 – 659 9787

Klinik Universiti 35 Jalan Sungai Dua, Sungai Dua

04 – 656 2607

Poliklinik Perdana 559-E, Kompleks Sri Saujana, Jalan Sungai Dua, Sungai Dua

04 – 656 4473

24-hour clinics

Klinik Joe Fernandez 1-L Jalan Sultan Azlan Shah

04 – 644 6699

Klinik Singapore (24 Jam)12, Jln Sungai Nibong, Bayan Baru

04 – 643 3150

Klinik Aman 11 Jalan Sultan Azlan Shah

04 – 658 1361

Private hospitals on the island:

Pantai Mutiara Hospital(nearest to USM) 82, Jalan Tengah, Bayan Baru, 11900 Bayan Lepas, Penang

04 – 643 3888

Island Hospital 308 Macalister Rd, 10450 Penang

04 – 228 8222

Penang Adventist Hospital 465 Jalan Burmah, 10350 Penang

04 – 226 1133

Gleneagles Medical Centre 1 Jalan Pangkor, 10050 Penang

04 – 227 6111

Loh Guan Lye Specialist CentreEmergency Hotline:19-21, Logan Road, 10400 Penan

04 – 228 850104 – 226 6911

Hospital Lam Wah Ee 141 Jalan Tan Sri Teh Ewe Lim, 11600 Penang

04 – 657 1888

USEFUL PHONE NUMBERS

Hotels in the Georgetown area include:

Eastern & Oriental Hotel 10, Lebuh Farquhar

04 – 263 0630

Cititel Penang 66 Jalan Penang

04 – 370 1188

City Bayview Hotel 25A Farquhar Street

04 – 263 3161

Hotel Grand Continental 68 Jalan Gurdwara

04 – 263 6688

Traders Hotel Jalan Magazine

04 – 262 2622

Sunway Hotel 33 Lorong Baru

04 – 229 9988

Hotel Royal Penang 3 Jalan Larut

04 – 226 7888

Embassies, High Commissions and Consulates in Malaysia:

Australian High Commission 6 Jalan Yap Kwan Seng, 50450 Kuala Lumpur1C, Lorong Hutton, 10050 Georgetown (Consulate)

03 – 2146 5555

04 – 262 5285

Austrian Embassy Suite 10.01-02, 10th Floor, Wisma Goldhill 67, Jln Raja Chulan, 50200 Kuala Lumpur

03 – 2057 0020

High Commission of Brunei Darussalam Suite 19-01, Tingkat 19, Menara Tan & Tan, Jalan Tun Razak, 50400 Kuala Lumpur

03 – 2161 2800

Embassy of Chile Wisma Selangor Dredging, 8th Floor West Block 142-C, Jln Ampang, 50450 Kuala Lumpur.

03 – 2161 6203

Embassy of The Democratic People’s Republic of Korea (North Korea) 4 Persiaran Madge, Off Jalan U-Thant, 55000 Kuala Lumpur.

03 – 4256 9913

Embassy of The Republic of Korea (South Korea) No. 9 and 11, Jln Nipah Off Jalan Ampang, 55000 Kuala Lumpur.

03 – 4251 2336

Embassy of Russian Federation 263, Jln Ampang, 50540 Kuala Lumpur

03 – 4256 0009

Embassy of the Republic of Iraq 2, Jln Langgak Golf Off Jln Tun Razak, 55000 Kuala Lumpur

03 – 2148 0555

Embassy of the Islamic Republic of Iran No. 1 Lorong U-Thant Satu Off Jln U-Thant, 55000 Kuala Lumpur.

03 – 42514824

Embassy of the Republic of Poland 495 4 ½ Miles Jalan Ampang, 68000 Ampang, Selangor Darul Ehsan.

03 – 4257 6733

High Commission of the Republic of The Fiji Islands Level 2, Menara Chan, 138 Jalan Ampang, 50450 Kuala Lumpur

03 – 2732 3335

Embassy of Finland 5th Floor Wisma Chinese Chambers, 258 Jalan Ampang, 50450 Kuala Lumpur

03 – 4257 7746

Embassy of the Republic of France 196 Jalan Ampang, 50450 Kuala Lumpur82, 2nd Flr, Lebuh Bishop,10200 Georgetown (Consulate)

03 – 2053 5500

04 – 262 9707

Embassy of the Federal Republic of Germany 26th Floor, Menara Tan & Tan 207, Jln Tun Razak, 50400 Kuala Lumpur.

03 – 2170 9666

High Commission India No.2 Jalan Taman Duta Off Jalan Duta, 50480 Kuala Lumpur.

03 – 2093 3504

Embassy of The Republic of Indonesia 467 Jalan Burma, Penang233 Jalan Tun Razak,50400 Kuala Lumpur

04 – 227 5141

03 – 2116 4000

Embassy of Ireland Ireland House The Amp Walk, 218 Jalan Ampang, 50450 Kuala Lumpur.

03 – 2161 2693

The Royal Norwegian Embassy Suite CD, 53rd Floor, Empire Tower, Jalan Tun Razak, 50400 Kuala Lumpur.

03 – 2163 7100

High Commission of The Islamic Republic of Pakistan 132 Jalan Ampang, 50450 Kuala Lumpur

03 – 2161 8877

Embassy of The State of Palestine 63, Jln U-Thant, 55000 Kuala Lumpur.

03 – 4256 8905

Embassy of The Republic of The Philippines 1 Jalan Changkat Kia Peng, 50450 Kuala Lumpur

03 – 2148 4233

Embassy of The People’s Republic of China 229, Jln Ampang, 50450 Kuala Lumpur.

03 – 4251 3555

Embassy of Belgium Menara Tan & Tan, Suite 10.02, 10th Floor, 207, Jln Tun Razak, 50400 Kuala Lumpur.

03 – 4251 3555

Royal Embassy of The Kingdom of Saudi Arabia 4th Floor, Wisma Chinese Chamber, No. 258 Jln Ampang, 50450 Kuala Lumpur.

03 – 4257 9825

High Commission of The Republic of Singapore 209 Jalan Tun Razak, 50400 Kuala Lumpur

03 – 2161 6277

Embassy of Japan Level 28, Menara BHL, 51, Jln Sultan Ahmad Shah, 10050 Penang11 Persiaran Stonor, Off Jalan Tun Razak,50450 Kuala Lumpur.

04 – 226 3030

03 – 2142 7044

Embassy of The Lao People Democratic Republic (Laos) 12 A Persiaran Madge, Off Jalan Ampang Hilir, 55000 Kuala Lumpur.

4 – 226 3030

03 – 2142 7044

The People’s Bureau of The Great Socialist People’s Libyan Arab Jamahiriya (Libya) No.6 Jalan Madge, Off Jalan U-Thant, 55000 Kuala Lumpur

03 – 2141 1035

High Commission of The Republic of Mauritius 14th Floor, Bangunan Angkasa Raya, Jln Ampang, 50450 Kuala Lumpur.

03 – 2141 1870

Embassy of Mexico 22-05, Menara Tan & Tan, Jln Tun Razak, 50400 Kuala Lumpur.

03 – 2164 6362

Embassy of The Union of Myanmar 10, Jln Mengkuang Off Jln Rhu, 55000 Kuala Lumpur.

03 – 4256 0280

Royal Netherlands Embassy Suite 7.01, 7th Floor The Ampwalk, South Block, 218 Jalan Ampang, 50450 Kuala Lumpur.

03 – 2168 6200

New Zealand High Commission Level 21 Menara IMC, No. 8, Jalan Sultan Ismail, 50250 Kuala Lumpur.

03 – 2078 2533

High Commission of The Republic of South Africa 12 Lorong Titiwangsa 12, Tmn Tasik Titiwangsa, 53200 Kuala Lumpur.

03 – 4026 5700

Embassy of Spain200 Jalan Ampang, 50450 Kuala Lumpur

03 – 2142 8776

Embassy of Sweden 6th Floor, Bangunan Angkasa Raya, 123 Jalan Ampang, 50450 Kuala Lumpur

03 – 2052 2550

Embassy of Switzerland 16 Persiaran Madge, 55000 Kuala Lumpur

03 – 2148 0622

Royal Thai Embassy 1 Jalan Tunku Abdul Rahman, 10350 Penang (Consulate) 206 Jalan Ampang, 50450 Kuala Lumpur

04 – 226 2533

03 – 2148 8222

United Kingdom of Great Britain and Northern Ireland (British High Commission) 185 Jalan Ampang, 50450 Kuala Lumpur

03 – 2170 2200

Embassy of The United States of America 376 Jalan Tun Razak, 50400 Kuala Lumpur.

03 – 2168 5000

USEFUL PHONE NUMBERS

Airlines

Malaysia Airlines (www.malaysiaairlines.com) +604 – 217 6321/ 6323/ 6326 or 1300 88 3000

Air Asia (www.airasia.com) +603 – 2171 9333 (Booking) or +603 – 2171 9222 (Inquiry)

Fireflyz (www.fireflyz.com.my) +603 – 7845 4543

Jetstar Airways / Jetstar Asia (www.jetstar.com) 1800 81 3090

Tiger Airways (www.tigerairways.com) +65 6580 7630

Cathay Pacific +604 – 226 0411

China Airlines +604 – 228 9227

Garuda Indonesia +603 – 2162 2811

Qantas +603 – 6279 5033

Singapore Airlines +604 – 226 3201

Thai Airways +604 – 226 6000/ 7000

Tourist attractions and info in Penang

Fort Cornwallis 04 – 261 0262

Pinang Peranakan Mansion 04 – 264 2929

Penang Bird Park 04 – 399 1899

Penang Botanic Gardens 04 – 227 0428

Penang Butterfly Farm 04 – 885 1253

Tropical Fruit Farm 04 – 227 6223

Khoo Kongsi 04 – 261 4609

Kek Lok Si Temple 04 – 828 3317

Wat Chayamangkalaram (Reclining Buddha Temple)

016 – 410 5115

Dhammikarama Burmese Temple 04 – 226 9575

Penang Hill Railway 04 – 827 4490

State Museum Board, Penang 04 – 261 3144

Penang State Tourism Development & Culture (www.visitpenang.gov.my)

04 – 650 5136

Penang Tourism Information Centre @ Acheh Street

04 – 2616606

USEFUL PHONE NUMBERS

Malaysians are warm and hospitable people, with a mixture of different cultures.

Malaysian culture has its own unique features as all the other cultures of the world do. Therefore, many things may seem different compared to your own cultural background. Below are a few issues that you might come across during your stay.

Time concept Unlike some countries, the concept of time in Malaysia is pretty much very flexible. If you have a personal meeting, please DO TRY to be on time. However, if your landlord promises a plumber to come on Monday at 9.00 am, please do not be surprised if he rings your doorbell on Tuesday evening. In another instance, when asking from a travel agent how many hours a bus trip from Penang to Kelantan takes, he might say 5 hours though the reality would be closer to 8. In other words, be ready to wait. Buses may not leave on time, but eventually the driver will start the engine. In most situations however, any time in Malaysia is “on time”.

Forms of address Choosing the right form of address is sometimes difficult in Malaysia, as persons from different ethnic groups are addressed differently. A good guideline is to use the first name, or what appears on paper as the first name. The following forms of address are commonly used:

Puan: Mrs. / Ms. Cik: Miss Encik: Mr. Tuan: Mr. Kakak/Kak: elder sister Adik: Younger sibling

Malays and Indians do not have first names and surnames. They have their own given name, followed by their Father's given name.

ABOUT THE CULTURE

A typical name for Malay female could be Melati binti Abdul Majid. Melati is the first name. Binti, or bte, means simply the "daughter of". Abdul Majid is then the family name. If the person is married, appropriate form of address would be Puan Melati. If she is not married, use Cik Melati. If you are uncertain about her marital status, Puan should be used instead of Cik.

In the example above the person could introduce herself also as Kakak Melati, or Kak (Mel), providing she is older than you. This is less formal than Puan and can be used with persons you know and are closed with. Generally, it is safer to use Puan unless the person introduces herself as Kakak/Kak. The word Adik is another less formal form of address. It means younger sibling. So an elder person might call you Adik, followed by your first name.

A typical Malay name for a male could be Mohd Jaya bin Mohd Johan. Mohd (pronounced Mohamad) and Jaya are the first names, Mohamad is the last name, and “bin” means the “son of”. He could be address as Encik Mohd Jaya, or Encik Jaya. This applies to both married and unmarried men. Tuan is used only for married men.

You might also see a name like Rajeswary Mahalingam or M. Rajeswary. This is an Indian name for a female, Mahalingam being her father’s name. If the person is not married, she should be called Miss Rajeswary.

The same way men should be addressed as Mister, followed by their first name. So Devandran Prabagaran should be addressed as Mr. Devandran. After marriage, most Indian women start using their husband’s name. If Rajeswary Mahalingam married Munusamy Subramaniam, she would become Mrs. Munusamy.

Among Sikh communities females may have Kaur (Ms.) and males Singh (Mr.), in their names. A female called Jasbir Kaur

would often be incorrectly addressed as Miss Kaur. The correct form would be Miss Jasbir. A male called Harjiet Singh should then be addressed as Mr. Harjiet.

The Chinese start their names with their family name first: Hong Yi Hui. This person should be addressed as Ms/Mrs Hong or Puan Hong. Though all this formality might sound very confusing to you, do not worry: even Malaysians themselves sometimes get confused with the forms of address. Even if you do not get it right, people will appreciate your sincere attempt.

“Saving face” The concept of “saving face”, i.e. preserving a person’s dignity, is very important among Malaysians. It is considered very rude to break the norms as it makes others feel uncomfortable and embarrassed. Saying negative things too straight forward and expressing disagreement by raising voice - are examples of an inappropriate behaviour. A softer approach is very much appreciated. Malaysians might even laugh or giggle in a face-saving attempt. For example, if you see a person stumbling on the street, the first reaction from many Malaysians is to laugh. However, this does not mean that somebody falling over amuses them; it is just their way of trying to lighten the unfortunate situation.

Personal questions Very often Malaysians will ask you questions, which you might consider very personal. People might be curious about your age, salary, marital status, and so on. Also, your appearance might be commented upon quite openly. Please do not be insulted as none of this is done with bad intentions. If you feel uncomfortable answering, just be vague and try to go around the issue.

Receiving gifts and complimentsThere is a whole ritual involved when somebody is offered something. For instance, when you give your local friend a gift she is likely to say something like “You should not have bothered”, and put the gift aside. Though she appears to ignore it, she actually appreciates it. She does not want to seem too eager, nor does she want you to feel embarrassed about her looking at your gift while you are still there. Therefore she might open it only much later.

The same concept applies if you compliment somebody. Your compliment “That is a nice skirt” might be denied by saying “Nah, it’s just an old one”. Your compliment is still appreciated and it makes the receiver happy. It is just a cultural habit to reject it, so please do not be offended.

Paying a bill at a restaurant is another situation that confuses foreigners sometimes. If you are having a dinner with your new local friend and you offer to pay the bill, she might reject by saying that you are the guest so she should meet the bill. If it is the first time she is paying, then let her pay. However, if you are regularly meeting for a dinner, you will need to insist on paying the bill. The insistence is an expected customary “gesture”.

NORMS AND HABITSLike in every country, there are certain “do’s and don’ts” in Malaysia as well. Knowing these norms helps you to understand the prevailing behaviour better.

Animals Firstly, Muslims avoid dogs for religious reasons, where as in some Chinese communities, dogs are associated with bad luck. Any association with a pig is against the religious practices of Muslims. Therefore, pork is not served in Muslim restaurants. Unlike Muslims, Chinese might serve pork as a special treat. For the Indians, they do not serve beef in their food, as cows are considered sacred in their religion.

Dinner invitation If you are invited for a dinner to someone’s house, firstly when you arrive, you should remove your shoes before entering. If you wish to bring a gift for the host, fruits and cookies are welcomed among all the ethnic groups. Do not buy flowers as the meaning of different flowers varies among the ethnic groups.

Drinking alcohol is not allowed in Islam or Hinduism, so do not bring a bottle of wine as a gift either. If you are worried about the spices in the food, just take plenty of rice with only a little bit of sauce/gravy, as the rice helps to ease the burning feeling in your mouth.

If your host is a Chinese, avoid piling all the food in your plate at once. Take a little bit and finish that first before taking more. When eating in an Indian home you might notice that as long as you keep finishing the food, more will be piled on. If you are already full, you can leave a small portion of food on your plate to show that you’ve already had plenty.

GesturesThere are also some gestures that should be avoided. Pointing with your forefinger is considered rude, so please use your full hand. Use only your right hand for giving or receiving something. The use of left hand is rude because it is used for washing after going to the toilet. For the same reason, only right hand is used if eating with fingers. Patting someone on the head is another gesture to avoid, as it is considered offensive despite the person’s age or sex. Shaking hands is a common habit in urban areas, whereas in rural Muslim areas, a smile instead of a handshake might be used.

In some Muslim societies, it is considered inappropriate for men and women to touch hands and therefore, your outstretched hand might be ignored.

Entering a sacred place Entering a mosque, temple, or any other sacred places should be done with consideration. Remove your shoes (even if there are no signs) and please keep quiet, as most likely there are people praying or conducting religious ceremonies. Often, at least in some parts of the temples and mosques, photography is forbidden. Your arms and legs should be decently covered, and for women, to visit a mosque, usually a headscarf is required. Women are not allowed to enter the mosque during menstruation, and certain hours on Fridays are meant only for the men. The prayers on Friday afternoon last longer hours as compared to other days, and most mosques will be packed then. This might cause traffic jams and some Muslim operated businesses might be closed for that period as well.

VOCABULARY

Greeting

Selamat pagiSelamat tengah hari

Selamat petangSelamat malam

Selamat jalanNama saya...Apa khabar?

Malay English

Good morningGood afternoonGood eveningGood nightGood byeMy name is...How are you?

FoodMalay English

I don’t want...I like...FishChickenMeatBeefPorkCrabPrawnsEggFried riceFried noodlesVegetablesSweetBreadSaltySteaming hotSpicy hotColdDeliciousMilkSugarDrinking waterCoffeeWithout sugarI’m allergic to...

Saya tidak mahu...Saya suka...

IkanAyam

DagingDaging lembu

KhinzirKetamUdang

TelurNasi gorengMee goreng

Sayur-sayuranManis

RotiMasinPanasPedasSejuk

SedapSusuGula

Air minumanKopi

Tanpa gulaSaya alergik kepada...

Directions

Berapa jauh?Di mana?Ke mana?

Jalan terusBelok kiri

Belok kananPergi

DekatJalanPeta

Saya sesat

Malay English

How far?Where?Which way?Go straight aheadTurn leftTurn rightGoNearRoadMapI’m lost

Common words and Phrases

Malay English

YaTidak

Maafkan sayaTerima kasih

Sama samaSaya tidak faham

TolongSaya tinggal di...

Saya tdak mahu...Apa ini?TungguMinumMakanMandi

TidurMahu

WarnaBesarKecil

Bilik airBerapa harga ini?

YesNoI’m sorry/ excuse meThank youYou’re welcomeI don’t understandHelpI live at...I don’t want...What is this?WaitDrinkEatBathSleepWantColourBigSmallBathroomHow much is this?

SignsMalay English

MasukKeluar

Dilarang merokokBuka

TutupAwas

BerhentiUtara

SelatanTimurBarat

TandasPerempuan

Lelaki

EnterExitNo smokingOpenCloseCautionStopNorthSouthEastWestToiletWomanMan

Nombor/ NumbersKosong

SatuDuaTiga

EmpatLima

EnamTujuhLapan

SembilanSepuluhSebelas

Dua belasDua puluhTiga puluh

SeratusDua ratusTiga ratus

SeribuLima ribu

Sembilan ribuSejuta / satu juta

012345678910111220301002003001 0005 0009 0001 000 000

Personal PronounsMalay English

SayaAwak/ kamu

DiaKami/ kita

MerekaEncik/ tuan

CikPuan

MeYouHe/ sheWeTheyMr.MissMrs.

Hari/ DaysMalay English

IsninSelasa

RabuKhamisJumaat

SabtuAhad

MondayTuesdayWednesdayThursdayFridaySaturdaySunday

Waktu/ TimeMalay English

NowLaterSoonTodayTomorrowYesterday

SekarangNanti

Tidak lama lagiHari ini

EsokKelmarin

Universiti Sains MalaysiaCAMPUS GUIDE

Post OfficeSchool of HumanitiesUniversity Conference HallChancellory Building• Vice-Chancellor’s Office • Academic & International Affairs Division• Research & Innovation Division• Industry & Community Network Division• Registry• Bursary• Public Relations Office• Training UnitLecture Theatres SK1, SK2, SK3 & SK4 (Social Science Complex)Institute of Graduate Studies

C18C20C21C22

C23C24

Guard House (Jalan Sultan Azlan Shah)Cafeteria/ Pavilion• USM Staff Sports ClubSwimming Pool ComplexBadminton Complex

Tuanku Fauziah Museum & Art GalleryVice-Chancellor’s ResidenceChancellor’s LodgeGuest HouseECO-HubGuard House (Minden Heights)Centre for Archaeological Research Malaysia

Women’s Development Research Centre (KANITA)Corporate and Sustainable Development Division • Healthy Campus Secretariat• Regional Centre of Expertise (RCE)Bursary Department/ Revenue & Student Financial SectionResearch and Education for Peace Unit (REPUSM)/ Centre for Islamic Development Management Studies (ISDEV)School of Social SciencesLecture Theatres A, B & CUSM International• AIDS Action & Research Group (AARG)Centre for Co-curriculum Programmes• Internal Audit Unit

A01A03

A10A12

B01B02B03B05B11B14B15

C02C03C03

C04C05

C06C08C09

C15

ZON

E C

ZON

E B

ZON

E A Advancement Office

Centre for Policy Research and International Studies (CenPRIS)• Right Livelihood CollegeAstronomy & Atmospheric Science Research UnitStudents Affairs & DivisionSchool of Languages, Literacies and TranslationCentre for Instructional Technology & MultimediaBanksSchool of CommunicationNational APEX Development Indicators Centre (NADI)Cooperative ShopSchool of Arts• Graha Seni• Balai PersibanLecture Theatres D, E & FUSM Press

D01D03

D04D05D10D11D12D13D18D19D20

D31D34

ZON

E D

School of Distance EducationHamzah Sendut Library 2The Cultural Hall• Student Development & Advisory UnitSchool of Educational Studies• Basic Education Research UnitLecture Theatre ZSchool of ManagementEureka Complex• Advanced Medical and Dental Institute (AMDI)• Centre for Education Training and Research in Renewable Energy and Energy Efficiency (CETREE)• Centre for Knowledge, Communication and Technology• National Higher Education Research Institute (IPPTN)• USAINS Group of Companies• School of Housing, Building & Planning• Graduate School of Business

E39E41E42

E43

E44E45E46

E49

ZON

E E

Guard House (Jalan Sungai Dua)Islamic Centre• Secretariat for Islamic Philosophy & ScienceHarapan Students’ Residence

Tuanku Syed Putra Hall (Main Hall)Hamzah Sendut Library 1Centre for Global Sustainability Studies (CGSS)Lecture Theatres G-RTechnical Facilities CentreSchool of PhysicsSchool of Industrial TechnologySchool of Biological Sciences• Vector Control Research UnitSchool of Chemical SciencesBiocrystallography and Structural Bioinformatics LaboratoryLecture Theatres S, T, U & V• School of Computer Sciences• School of Mathematical Sciences• National Advanced IPv6 Centre (NAv6)

ZON

E F

ZON

E G

F01F02

F27

G01G02

G02AG03G05G06G07G08

G09G23G27G31

Bakti Permai Students’ ResidenceCahaya Complex (Student Affairs & Development Division)Kindergarten, Cooperative MindenWellness CentreCahaya Gemilang Student’s ResidenceStudents’ Family UnitInternational Students’ ResidenceInstitute for Research in Molecular Medicine (INFORMM)

School of Pharmaceutical SciencesCentre for Drug ResearchOffice of Research PlatformNational Poison CentreLecture Theatre XLecture Theatre YDoping Control Centre

ZON

E H

ZON

E J

H10H20-24

H27H29H33H38H51H53

J01J02J06J07J08J09J15

Aman Damai Students’ ResidenceAthletics StadiumGuard House (Jalan Bukit Gambier)Postgraduates’ Family UnitHockey StadiumTennis Complex/ Pavilion

Development OfficeIndah Kembara Students’ ResidenceAnimal HouseMain Students’ HallPelapes ComplexSecurity Department

Restu Students’ ResidenceSaujana Students’ ResidenceTekun Students’ ResidenceMain Residence Hall (Restu)Entrance Restu, Saujana and Tekun Students’ Residence

ZON

E K

ZON

E L

ZON

E M

K10K14K17

K18/19K20K22

L01L06L15L17L18L21

M01M03M05M08M10

LEGENDJln : Jalan (Road)

Lkg : Lengkongan (Circle)

Lk : Lengkok (Crescent)

Lrg : Lorong (Lane)

Tasik : Lake

For inquiries, please contact:

USM International

Mdm Norpisah Mat Isa +604 - 653 2777(Senior Deputy Registrar)Ms Rohani Jaafar +604 - 653 2770Ms Asma Awie +604 - 653 2773Mr Zakry Razman Zamir +604 - 653 3907

Study Abroad and Exchange

Ms Latifah Abdul Latif +604 - 653 2778(Assistant Registrar)Mr Wan Muhd Noor Wan Sulaiman +604 - 653 2771Ms Nurul Azwin Noor Rawi +604 - 653 2772

Visa

Ms Farah Man +604 - 653 2774(Assistant Registrar)Mr Tajuddin Abdul Rashid +604 - 653 2493Ms Dimas Harun +604 - 653 2492Ms Roshimah Hassan +604 - 653 2493

Academic Collaboration

Ms Syahnaz Riza Sukor +604 - 653 2779(Assistant Registrar)Ms Norliza Hussain +604 - 653 2710Ms Nor Azawati Abdul Malek +604 - 653 2775

IMPORTANT NAMES AND ADDRESSES

Facsimile +604 – 653 2781 Email studentexchange@usm.my

Our office hours are:

Monday – Thursday8.10am – 1.00pm 2.00pm – 5.10pm

Friday 8.10am – 12.15pm 2.45pm – 5.10pm

Closed on Saturdays, Sundays and public holidays.

USM International Division of Academic and International Affairs Universiti Sains Malaysia 11800 Minden Penang, Malaysia

studentexchange@usm.my

www.usm.my/io

USM INTERNATIONAL

Division of Academic & International Affairs Universiti Sains Malaysia 11800 Minden, Penang, Malaysia.