SNAP ReportingUsing your ConnectSMART data

store.

Today’s topicsStarting a new reportOverview of tables / views / fieldsCreating / updating your queryAdding contentAdding a tableFiltering dataAdding a HeaderAdding a chartPrint Preview

Open Ticket Information Sample

DatabaseMySQLHeidiTablesViews

Query constructionQuery example:

Select * from v_cw_service Filter keyword: whereBoard selection:

board_name = ‘Connectsmart – helpdesk’Date filter:

Date(date_entered_local) >= date_add(curdate(), interval -7 day)

Closed onlyClosed_flag = 0 (0=false; 1=true)

select v_cw_tickets.ticketnbr, v_cw_tickets.closed_flag, v_cw_tickets.parent, v_cw_tickets.resource_list, v_cw_tickets.resolved_by, v_cw_tickets.team_name, v_cw_tickets.date_entered_utc, v_cw_tickets.date_entered_local from v_cw_tickets where date(v_cw_tickets.date_entered_local)

>= date_add(curdate(), interval -7 day) and v_cw_tickets.closed_flag = 0 and v_cw_tickets.board_name = 'ConnectSMART - Helpdesk'

Getting Started with SNAP Report DesignerDocs.connectsmart.com Search ‘snap’http://docs.connectsmart.com/display/CS4/

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