®

Lindsey Collins

Blackboard Collaborate Product Executive

June 2014

Using Technology to Ensure Business Continuity in Adverse Conditions

About Me

3

What is Business Continuity Management?

PRE-INCIDENT• Prevention

• Risk Management

INCIDENT• Response

• Emergency Response/Crisis Management

• Continuity of Service

• Disaster Recovery Plan

POST-INCIDENT• Restoration

• Damage restoration/ commissioning

• Normalisation

• Migration/restart of services

Why is BCP needed?

4

• Governance Requirements

• Safeguarding Assets

• Minimising financial effects

• Protecting Reputation

• Continuance of education to students

How Should Educational Institutions Prepare?

• Education is a critical area for society

• Departments of Education are being tasked to develop plans

• Develop alternative procedures to assure continuity of instruction (Student Learning and Core Operations)

– Web-based and online instruction– Digital resources– Learning Management System (LMS)– Live online instruction through a virtual classroom

6

Achievements• Prepared for classes despite pandemics, hurricanes, absence due to conferences

• Sick students continued their course study when quarantined due to H1N1 symptoms

Case Study

How Blackboard helped• Students were able to attend classes with school closed due to quarantine

• Archiving enabled faculty to record lectures from their homes

• Platform is basis for school’s emergency contingency plan

Vision• Be prepared to keep teaching & learning

• Ensure academic continuity in cases of emergencies or other disruption

“Blackboard Collaborate has became the primary technology for our school’s emergency contingency plans. There are

numerous reasons why an instructor may not be able to teach, so we wanted to ensure our students could still continue their

education. By using Blackboard Collaborate for lecture capture and distributing archives… we can continue to offer

classes in the case of a major incident.”

Dan Li, Assistant Vice President for Academic Administration

7

Background• Multiple Blackboard systems to manage

• Multiple data-centres for different solutions

Case Study

How Blackboard helped• Managed hosting infrastructure and a dedicated Service Delivery Manager

• Blackboard Web Conferencing

• Blackboard Instant Messaging

Vision• Have a practical operational reality of such

things as: flood, fire, emergencies, etc.

• Tools are ready, such as Blackboard Learn for system announcements, Web Conferencing to continue to deliver education and BBIM to be available for support and collaboration.

“Would have never believed we would be happy giving up the control we had when self-hosted, but after 2 years, we are very pleased with this decision. Our test server outside of the Sydney

Data Centre restrictions allows us full control over the database and file system so we can do testing and query the

database. 24/7 support, robust service delivery, excellent support, and integrated systems.”

Schelly Gardner, Systems Manager, SCU

Blackboard Collaborate™ Platform

LMS, CMS and Custom Integrations

Web Conferencing

Mobile Collaboration

• Virtual classes

• Webinars

• Professional development

• Blended learning

• Live participation in classes & meetings on a mobile device – 3G and Wi-Fi

Enterprise Instant Messaging

• Impromptu meetings

• One-to-one collaboration

• Student help and services

Voice Authoring

• Personalized coaching

• Facilitate language study

• Voice feedback

Ease of Use: Streamlined Design

80% of your use is one mouse click away

Classroom Management

Polling

• Keeps the interactivity and engagement of participants

• On-the fly Yes/No, Multiple Choice questions

• See results immediately

• Easily tabulate results

• Hide responses from participants and lock responses

• Publish polling results to whiteboard

See results at a glance

Specific answers by person

Quiz Manager

• Pre-made or On-the-fly

• Use True/False, Multiple Choice, Short Answer (text)

• Show/hide answers and results

• Students “hand in” quizzes which locks the answers

• Export results to spreadsheet

Live Video

• Up to six (6) people can share video simultaneously

• Follow-the-speaker

• High quality, high frame rate and low bandwidth

• Use low-cost cameras for high quality video conferencing

• Video window can be detached and made larger

The current speaker

Other participant thumbnails

The camera icon shows when you’re broadcasting

Breakout Rooms & Synchronised NotesCapabilities – Breakout Rooms File Transfer Notes Polling Quizzing

• Offline, desktop authoring

• Activity Based

• Re-usable

• Intuitive

Education Focused : Plan!

• Scalable Deployment

• Easy to Share Best Practices

• Consistency and Continuity

• Reduces need for extensive Training and Technical Support

Institution Benefits of Plan!

Blended & Global Learning

Polycom / Tandberg

• Individual Bandwidth Management

• Optimizes data stream specifically for connection speed of each individual. (28.8K modem or fast speed LAN)

• Automatically compensates for individuals on low speed connections

• Intelligent, real-time, individually optimized data streams preclude the need for pre-distribution of session materials

• Video files - Played at the same time for all users regardless of their internet speed

Bandwidth Management

Integration Benefits: Your chosen LMS / VLE / Portal

Better Student Engagement

ImprovedStudent

Outcomes

Cost Savings,Convenience & Efficiency

LMS on a mobile device

Mobile Learn

Integrated into the Active Learner Lifestyle

Live Sessions

Pre-entry In Session Post

Recruitment

Induction

Distance and Blended

Classroom Enhancement

Support and Services

Feedback and Assessment

Alumni

Employer Relations

Staff Communication, Collaboration & CPD

Typical Student Life Cycle

CE/Vista

Open: Your Technology Choice

Blackboard IM

• Integrated with your courses / groups within LMS

• Presence based - instant communication

• Informal collaboration

• Instructor virtual office hours

• Help Desk

• Library Services

Streamlined Interaction Flow

Resources & Proven Practices

• Connections User Conference

• Client Managers

• Product Advisory Councils

• On Demand Learning Center

• Distinguished Lecture Series

• Hall of Fame Clients

• Customer Upgrade Center

• Cohort Programs

24/7 technical Support : Every User

27

• By Email

• By Live Chat

• Phone

28

Blackboard Collaborate – The Future…

Statements regarding our product development initiatives, including new

products and future product upgrades, updates or enhancements represent our

current intentions, but may be modified, delayed or abandoned without prior

notice and there is no assurance that such offering, upgrades, updates or

functionality will become available unless and until they have been made

generally available to our customers.

Forward-Looking Statements

Listening to Our Clients

Collaborate Themes

Simple – Easy entry to your sessions with an intuitive user experience

Mobile – Attend while on the go, for the 21st century learner

Integrated – Works within the framework of your existing academic tools and workflows

Removing Barriers to Web Conferencing(Launcher Available Now for Mac, Releasing 28 June 2014 for Windows, now available for integrated Learn clients)

Simple and Convenient – Conferencing From a Browser(In Design)

Conceptual Mock-up.  Subject to Change without notice

33

34

35

High Fidelity User Experience – Clear and Compelling(In Design)

• Richer Audio

• High Quality Video

• Sharper, Faster Application Sharing

37

Listening to our clients

• New Data Centre in APAC - Sydney

• Web Conferencing instance will include:• Scheduling• Recording/Playback• MP4 conversion and uploading to Kaltura• Telephony built-in for audio conferencing

• Target cutover date: July 2014

• Advantages of migrating to Sydney:• Planned maintenance windows during off-peak hours• Faster end-user experience for web conferencing and

playback• Alleviates possible data privacy concerns

38

THANK YOU!

Contact me:

lindsey.collins@blackboard.com