Using Technology for Successful Communication
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4/21/2010 1 Using Technology for Successful Communication Why Technology Isn’t That Great It requires change… …And change requires precious time we don’t have It costs money to set up It costs money to train people how to use it It costs money to eliminate the old way (If it doesn’t have a price tag, can it still be called technology?) Procedures, guidelines, and laws can’t keep up to help us ensure we’re using the technology as it’s intended to be used
description
OSPI Presentation: How to use online tools to collaborate and communicate
Transcript of Using Technology for Successful Communication
4/21/2010
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Using Technology for Successful Communication
Why Technology Isn’t That Great It requires change…
…And change requires precious time we don’t haveg q p
It costs money to set up
It costs money to train people how to use it
It costs money to eliminate the old way
(If it doesn’t have a price tag, can it still be called technology?)gy )
Procedures, guidelines, and laws can’t keep up to help us ensure we’re using the technology as it’s intended to be used
4/21/2010
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Why Technology Isn’t That Great It requires change…
…And change requires precious time we don’t haveg q p
It costs money to set up
It costs money to train people how to use it
It costs money to eliminate the old way
(If it doesn’t have a price tag, can it still be called technology?)gy )
Procedures, guidelines, and laws can’t keep up to help us ensure we’re using the technology as it’s intended to be used
Technology That We’ve Embraced in the Workplace
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Reasons Technology Can Be Great
The initial investment is worth the long-term benefitsg
Boost productivity
Increase participation and collaboration
Improve the process or product
Save $$$$$
Technology Trends in 2010 Employees using personal laptops and devices to get work
done
E-readers replacing stacks of paper
Remote access to the company’s infrastructure
Working in the “cloud”
Mobile phones
Communicating via social media channels (Facebook, Twitter, g ( , ,YouTube)
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What we’re going to talk about today We’re going to talk about tools that will help you:
CollaborateCollaborateCommunicateSo that you can:
Reduce costsI i i iIncrease participationComplete more tasks in less time
Connect on the Web Conduct live meetings,
trainings, or Webinars via the Internet
Products Citrix GoToMeeting
Internet Requires each participant to
have a computer and Internet connection; participant downloads a web-based application
Features include screen
Cisco WebEx Microsoft Office Live
Meeting Adobe Connect
Cost: $15-$49 a monthsharing, audio, chat
Ability to record the meeting or presentation
Dependent on number of participants and features
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Practical ApplicationsWhat you can do:
Meet online with providers p
Conduct trainings online
Give a presentation online
Benefits:
Eliminates travel costsEliminates travel costs
Online training eliminates scheduling conflicts
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Collaborate on a document Internet-based computing
using shared resources and Products
Google Docssoftware
Access the document from any computer with Internet
Collaborate in real-time
Eliminates the many versions passed around in e-mail
g
Microsoft Office Live
Cost: free
Be sure to back up your work p
Publish the documents
Chat online as you edit
because the data is saved on a virtual server otherwise
Practical ApplicationWhat you can do: Collect providers’ contact
information using a “form” in information using a form in Google Docs (see right)
Work with colleagues to create a chart for a presentation
Benefits: Huge time saver! For instance,
when the form is submitted by h d h d dthe provider, the data dumps
into the spreadsheet for you. If you don’t have Microsoft
products, online tools can pitch in when you need them
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Schedule meetings Send a single e-mail to find
the meeting time that Products
Doodle.com everyone can make
Sync with your mobile device
TimeBridge.com
Cost: free to minimal
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Practical ApplicationWhat you can do: Find out what day works best
for everyone to meet for a for everyone to meet for a Web conference
Benefits: Eliminates the back and forth
e-mails that happen when dates don’t work for everyoneeveryone
Everybody can see the availability schedule, not just the administrator
Doodle.com
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Gather feedback Create an online survey,
poll, or form that gathers h d i d h
Products SurveyGizmo
the data into a spreadsheet for you
Send an e-mail to participants
Track and analyze responses
SurveyMonkey Zoomerang Google Docs (form)
Cost: free to minimal
Set up auto reminders Send follow-ups Read the tool’s best practice
tips and articles
Practical ApplicationWhat you can do:
Ask providers to provide ratings or feedback
Give a quiz to test for understanding
Benefits:
Th d t i il d f The data is compiled for you
See the results in charts and graphs, not just a spreadsheet
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Share news (without stamps) Use an e-newsletter service
to blast your news (also called e mail marketing)
Products ConstantContact.com
e-mail marketing) Select from predesigned
templates Coordinate many e-mail lists
in a single place Track and analyze what’s read Let the list manage itself no
iContact.com BenchmarkEmail.com
Cost: Minimal, starting at $15 per month
Let the list manage itself – no manual cleanup required
Make it personal
Major providers have whitelistagreements so your e-mails aren’t blocked by ISPs
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Practical ApplicationWhat you can do: Send an e-mail to all providers
about new guidelinesabout new guidelines Send a regular newsletter to stay
in touch Send event reminders Send an optional “nutrition
news” e-mail
Benefits: Track who read the e-mail and
follow up with those who did not
Maintain several e-mail lists
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Get a Web site! Put everything you do in a
central location – on your Web site
No need to outsource this if your organization already has a Web site site
A single Web page is OK if you can’t host a Web site
Work with your organization’s webmaster to start your Web presence (knowing the lingo is important)
Tell everyone that everything
site.
Define who you are and what you do in two to three sentences. Gather this and all your content, including forms and publications, that the site will host. Tell everyone that everything
you send out is on the Web site
Always point customers to the Web site to download a file
host.
Meet with the webmaster to get the project going.
Practical ApplicationWhat you can do: Identify who you are and
what you dowhat you do Post everything here first Point everyone here for
information and downloads
Benefits: Analyze traffic and make y
improvements accordingly Replace documents without
having to e-mail them to everyone
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Thank you for your time
The handout from this presentation can be downloaded fromp
www.SlideShare.net /nkelcher
Questions?
(360) 725-6506
