Using social science and design methods for social change
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towards flourishing lives and flourishing systems Using social science and design methods for social change muryani kasdani @inwithforward @muryanikasdani
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Transcript of Using social science and design methods for social change
towards flourishing lives and flourishing systems
Using social science and design methods for social change
muryani kasdani @inwithforward @muryanikasdani
Joining InWithForward...
Sarah Schulman
Muryani KasdaniJonas Piet Satsuko
VanAntwerp
Social Policy Service Design BusinessService Design
Dwayne, age 44
Has a key to an apartment, but continues living on the streets.
“…cause I am bored, I wanna see the same actions happening every day, it fascinates me…”
Question:
Who sets good outcomes?
Question:
How do we transition our social safety nets into trampolines?
We re-make & un-make social services.
NL
UK
AU
Homeless SMSdeveloped at TACSI (2010-2012)
developed at participle (2008-2010)
CA
#disability #homelessness #youth #addiction #family #domestic violence
Homeless SMS
A mixed track record:
We spend time in context, on the margins.
We flip the order.
from: to:
experts
policies
people people
ideas
policy
experts
policies
people
Top-down:
people
ideas
policy
Bottom-up:
Mark
Katie & kids
Letitia
We measure what is meaningful change, for whom.
Raul
Janya
Question:
How do we create solutions when people don’t know what they don’t know?
A new computer centre.
A new computer centre. ... but no one came.
Question: Without exposure to different possibilities - how can you know what you want or need?
Social science + design:
What is user-centred design?
Designers have to understand context
Designers bring ideas to life. To make products that are usable and feasible
chapter 3: London (UK) February 8th, 2008Design can be applied to social problems
— not just posters & toasters
In Spring 2014, we moved into a social housing complex
Our partnership in Vancouver, CA
We got to know 50 local residents.
We found that people weren’t isolated in the traditional sense.
They were isolated from novelty and ongoing learning.
Mark
“I just want to make something new…”
a new service delivery model for day programs in the disability sector
an interagency social R&D space within disability agencies
What is coming out:
we partner up with 3 largest disability agencies in British Columbia:
KUDOZ
100s of splendid
learning experiences
Kudoz: a catalogue of learning experiences
Someone in the community can share their passion for as little as 1hr/ month with somebody with intellectual disability
We recruit passionate people in the community.
Kudoz
We build a catalogue
sign up choose a badge
go on an experience reflect
How Kudoz works…
earn a badge
Anthony learns how to drum on any surface with Francis.
Ben goes to Reflection Cafe to reflect on what he learns
Hosts and Kudoers get recognized for learning through a badge
6 months of prototyping: testing tweaking, reshaping....
new tool
value propositions tools
interactionsroles
Social Policy Service Design
Business
Education
Anthropology
Our team has grown…
Community Outreach
Management
Service Design
Interaction Design
Industrial Design
Product Design
Behind it all: partnership.
3 largest service providers
75 million turnover
1200 staff
Change Mechanisms
Design teams +
+ Invested Partners
Social change ? }
From Canada to Indonesia…
Social welfare systems…
Indonesia 0.5% of GDP
The Philippines 1% of GDP
Brazil and India 1.4% and 2.2% of GDP respectively.
What it looks like…
Raskin. Subsidized rice program for poor families. 10 kg of rice = Rp1,000 per kg
Low effectiveness: - the distribution - lack of program socialization & transparency - inaccurate targeting - frequency of rice received by beneficiaries - high cost of program management - ineffective monitoring, evaluation, and complaint
mechanism.The issues faced are actually similar each year
Innovation in education system. But not yet systemic. Only change the supply of teachers. Innovation outside of the governmental system.
What will it look like?
If government starts small, works with users, in an iterative prototyping process: testing, tweaking, shaping?
Change Mechanisms
Design teams +
+ Invested Partners
Social change ? }
www.inwithforward.com
Muryani Kasdani [email protected] @inwithforward @muryanikasdani
www.kudoz.ca
Let’s have a chat!
