Using Social Media Tools To Improve Workplace Learning
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Using Social Media Tools to Improve Workplace Learning
Wednesday, August 19, 2009Janet Clarey, Analyst & Sr. Researcher
Brandon Hall Research
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We are communicating differently
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CommunicationCommunication
Communication
We are communicating through more channels and using more communication technology tools.
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We are interacting and collaborating differently.
Interaction and collaboration
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We are interacting and collaborating through
more channels and using more collaboration technology tools.
Interaction and collaboration
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We are accessing and processing information
differently
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We create, share, remix, tag, connect, link, network.
We control it.
Control
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Media
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Social Media
Google’s worldwide traffic of the term “social media”
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What does this mean for learning?
Learning?
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Learning is an integral and inseparable aspect of social practice.
– Lave & Wenger, 1991
Learning
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We are moving toward a knowledge-era model of education with large-scale social networks
involving complex communities and individual identity construction.
–Wenger, 2004
Complex
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It is within complex online communities and networks where social construction of
understanding occurs.–Huberman, Romero, & Fang, 2008
Social
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It’s my first day at my new job. I hope I like it here.
People
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Traditional
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Same old, same old
Predictable
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Where do I park?
Where do I sit?
How do I answer the
phone?
Who are the movers and
shakers?
What will I be working on
first?
Who do I need to know in other departments?
Who do I work with?
What day is pay day?
Computer usage?
Process
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Network
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Non-traditional, unpredictable
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e-learning…plus…on-the-job training…plus social
networks…
Conversations get smaller, more
Courses get shorter
Learning gets fragmented
New blend
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Differentiators of “Web 2.0 / Social Media”
1. No formal teaching structure2. Situated3. Not dependent on time or
place4. No grades / ratings /
certifications5. Relies on peer-to-peer
interaction6. Relies on interaction with
Internet media7. Not stored in a central
repository8. Folksonomy approach to
tagging vs. standardization9. Unorganized and
unmanaged
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9.5 strategies…because you’re SOL without a
strategy.
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1.) Blended Learning
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2.) Informal Learning
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3.) Collaborative Learning Environment
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4.) Knowledge Management
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5.) As part of a learning plan
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6.) Community
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7.) Leadership development
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8.) Professional development
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9.) To develop and
retain talent
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9.5)NetGen
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Now what?
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Further discussion…[email protected]://twitter.com/jclarey
http://brandon-hall.com/janetclarey
Thanks!Kicks ass
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Webinar participants collaborative slide – what makes ILT bad
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Webinar participants collaborative slide – what makes an ideal online community?