Using Scenarios in eLearning
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Using Scenarios to Get Real in eLearning
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Think about the most boring eLearning you've ever created. Could you have done something different? Explore some simple and low-cost ways to incorporate scenarios into your programs to add context and relevance. Presentation by Cammy Bean, presented on February 2, 2011 at ASTD's TechKnowledge conference in San Jose.
Transcript of Using Scenarios in eLearning
Using Scenarios to
Get Real in
eLearning
A Subject Matter Expert hands you his slide deck.
You’re the ID who has to turn that dump into eLearning.
You’ve got three short weeks to build it, but there’s too much to do!
You want to hook your audience and – gasp – help them learn!
Incorporate characters and scenarios to create better programs.
What’s the most boring eLearning program you’ve ever created?
Discuss.
How do we learn?
We try something…we make mistakes.
We try again...
We make it personal.
When should we use scenarios?
To apply context and create relevance…
To allow opportunity to observe and even make mistakes.
When you need a translator.
I totally get it. This technique lets me explain things in plain language so it’s more accessible!
• Technical
• Policies, processes and procedures
•Decision-making
• Soft skills
Use people stories to make your point.
Turn this... “In keeping with the overall control environment and to
ensure compliance with internal control guidelines issued by its regulators, AceFinancial has a Global Investment Bank Vacation Policy. In EMEA, the requirements of this policy (which are set out below) also apply to the Private Bank, AceFinancial Partners and the Chief Investment Office. TSS staff are required to comply with their own LOB policy. In summary, the policy requires certain employees in sensitive positions (“Designated Employees”) to be out of the office for a specified period of time each calendar year...”
…into this.
Provide context (not blank space).
Make it real.
What’s the right thing to do?
Help Nate make a sale.
What about Screaming Ruth?
The job interview.
It’s showtime!
Put YOU at the center.
Make YOU the key player.
You be the judge….
What should you do?
Ask the right questions to get the
right content.
What are the five most common mistakes people make?
Can you tell me five case studies or stories about the topic?
Back to that really boring eLearning
program of yours…
And now a few words about
branching scenarios.
Challenge Choice Consequence
The Three C’s
Components of a goal based scenario
1 Set up scenario
2 Provide key data
3 Decision point -
opportunity to make mistake
4 Show
consequence + Give feedback
5 Provide support
learning if required
Things to consider
• How realistic should you make it?• How many levels of branching should you
use?• Need for plausible mistakes/critical errors• When and how do you give feedback (at the
end or during the scenario?)
Goal based scenarios follow natural learning
I have a goal: make a sale
I have info on customer needs, my products, etc
They ask a question about
why we’re different – I go on
(and on) about our products
Consequence: They shut me upFeedback explains why product spiel is
bad
Story from an experienced salespersonLink to tutorial on how
to open a sales call properly
Suffer the consequences.
Do it in Articulate Quizmaker.
Setting up Quizmaker 1
Setting up Quizmaker 2
Setting up Quizmaker 3
Setting up Quizmaker 4
Where do you get images to use for your eLearning?
www.istockphoto.com
www.elearningart.com
Some good stock photo sources.
Back to that eLearning program. What could you do?
Discuss.
Thanks!
