USING RAZORLINE’S WEB PORTAL
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Transcript of USING RAZORLINE’S WEB PORTAL
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USING RAZORLINE’S WEB PORTAL
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LOGIN
• Enter the Web Portal URL: http://webportal.razorline.com
• Enter your 10-digit phone number into the Phone Number field.
• Enter your Web Portal password into the Password field. Your password will be assigned to you by Razorline.
• Click OK.
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DIRECTORY• Personal Directory – Set up by user• Corporate Directory – Set up by Razorline
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PERSONAL DIRECTORY
• Can add all of your contact numbers and Email address (if an Email address is saved in Web portal, you can start an Email for that contact using Web portal
• Can import contacts from Outlook
• Can Click-to-Call contacts
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CORPORATE DIRECTORY
• Lists all phone numbers for company phone system
• Is automatically entered by Razorline
• Can Click-to-Call users’ voicemail directly
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CORPORATE DIRECTORY
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VOICE MAIL
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VOICE MAIL
• Inbox– Lists voicemail with number/time
received/length– Can listen to your voicemail (Internet Explorer
Browser only w/ Active X controls installed– Can forward to another voicemail box on
system– Can forward to Email– Can save voicemail– Can delete voicemail
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VOICE MAIL
• Saved– Can view saved messages– Listening– Forwarding– Deleting
• Paging– Users can be notified on their cell phone, pager, or
Email, that a voicemail message awaits them – Phone number entered for notification must be 10
digits
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VOICE MAIL
• Distribution Groups– Create a distribution group for voicemail forwarding
• Password– Change your voicemail password
• Options (Unified Message Setup is Here)
– Forwarding your voicemail messages to your Email• Will require voicemail player or intervention from Razorline
technical support to setup voicemail to be listened to by standard windows media player
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CALL MANAGEMENT
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CALL MANAGEMENT
• Logs: Shows last 100 in/out bound calls – Date & Time/Caller ID/Length of call
– Can be added to Call Screening– Can be added to Personal Directory
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CALL MANAGEMENT: Find me-follow me
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FIND-ME, FOLLOW-ME
• After a pre-determined number of rings, if no answer, the system will call up to five other numbers
• Caller will hear “Please wait while we try to locate your party.”
• Can call numbers sequentially or simultaneously
• If you choose not to take the call, the caller is sent back to office voicemail.
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CALL MANAGEMENT – Call Treatment
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CALL TREATMENT
• Call Treatment– Set up call treatment (Disabled, Find me,
Forward to Number, Forward when Busy/No Answer) by clicking the “Function” button
– Click the “Advanced” button to set a specific Time of Day at which you desire the call treatment
– The “Action” tab will indicate the current call treatment setting
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CALL TREATMENT
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VOICE ASSISTANT
• Launched when using click to call features in Webportal– Phone - listen to voicemail, turn on/off DND,
pickup ringing call, forward to…– Call - Make a new call– Options – Call later list, forward list, update
speed dial button– Help
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WebPortal Help
Click the Help Icon for an Online Help System
Logout
Click the Logout Icon to log out of Web Portal
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QUESTIONS?