USING RAZORLINE’S WEB PORTAL
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Transcript of USING RAZORLINE’S WEB PORTAL
USING RAZORLINE’S WEB PORTAL
LOGIN
• Enter the Web Portal URL: http://webportal.razorline.com
• Enter your 10-digit phone number into the Phone Number field.
• Enter your Web Portal password into the Password field. Your password will be assigned to you by Razorline.
• Click OK.
DIRECTORY• Personal Directory – Set up by user• Corporate Directory – Set up by Razorline
PERSONAL DIRECTORY
• Can add all of your contact numbers and Email address (if an Email address is saved in Web portal, you can start an Email for that contact using Web portal
• Can import contacts from Outlook
• Can Click-to-Call contacts
CORPORATE DIRECTORY
• Lists all phone numbers for company phone system
• Is automatically entered by Razorline
• Can Click-to-Call users’ voicemail directly
CORPORATE DIRECTORY
VOICE MAIL
VOICE MAIL
• Inbox– Lists voicemail with number/time
received/length– Can listen to your voicemail (Internet Explorer
Browser only w/ Active X controls installed– Can forward to another voicemail box on
system– Can forward to Email– Can save voicemail– Can delete voicemail
VOICE MAIL
• Saved– Can view saved messages– Listening– Forwarding– Deleting
• Paging– Users can be notified on their cell phone, pager, or
Email, that a voicemail message awaits them – Phone number entered for notification must be 10
digits
VOICE MAIL
• Distribution Groups– Create a distribution group for voicemail forwarding
• Password– Change your voicemail password
• Options (Unified Message Setup is Here)
– Forwarding your voicemail messages to your Email• Will require voicemail player or intervention from Razorline
technical support to setup voicemail to be listened to by standard windows media player
CALL MANAGEMENT
CALL MANAGEMENT
• Logs: Shows last 100 in/out bound calls – Date & Time/Caller ID/Length of call
– Can be added to Call Screening– Can be added to Personal Directory
CALL MANAGEMENT: Find me-follow me
FIND-ME, FOLLOW-ME
• After a pre-determined number of rings, if no answer, the system will call up to five other numbers
• Caller will hear “Please wait while we try to locate your party.”
• Can call numbers sequentially or simultaneously
• If you choose not to take the call, the caller is sent back to office voicemail.
CALL MANAGEMENT – Call Treatment
CALL TREATMENT
• Call Treatment– Set up call treatment (Disabled, Find me,
Forward to Number, Forward when Busy/No Answer) by clicking the “Function” button
– Click the “Advanced” button to set a specific Time of Day at which you desire the call treatment
– The “Action” tab will indicate the current call treatment setting
CALL TREATMENT
VOICE ASSISTANT
• Launched when using click to call features in Webportal– Phone - listen to voicemail, turn on/off DND,
pickup ringing call, forward to…– Call - Make a new call– Options – Call later list, forward list, update
speed dial button– Help
WebPortal Help
Click the Help Icon for an Online Help System
Logout
Click the Logout Icon to log out of Web Portal
QUESTIONS?