Using Personas To Provide Objectivity, Not Empathy
20
YOU ARE NOT YOUR USER. ….EVEN WHEN YOU ARE. In the end…
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Transcript of Using Personas To Provide Objectivity, Not Empathy
―I’ve never been a big believer in personas.
They’re artificial, abstract, and fictitious.
I don’t think you can build a great product
for a person that doesn’t exist.‖
– Jason Fried, 37signals
U-ASK
―Immediate access to the information needed most in the event of
a sexual assault on one of DC’s eight college campuses —
quick, confidential, and free.‖
Add CARTOON BUBBLE
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SO, BILLYWAS
ASSAULTED
& HE WANTS
TO FILE A
COMPLAINT
…
CONTENT
Persona-driven
Is it too late to
report this?
Will they tell my
parents?
Will people believe
me?
Can I bring a friend
with me?
It happened off campus;
will my school really
care?
What do I do now?