Using Mobile DataTo Improve Service Delivery

Steve Oakley

APD Communications

National Housing Maintenance ForumJanuary 2007

Provider of

Integrated Resource Location

And

Mobile Information

Applications

to public sector and

commercial organisations

APD is a ….

200 Customers worldwide

UK Police Forces (80%)Hampshire Police   Lancashire ConstabularyMetropolitan Police ServiceMerseyside Police 

ContractorsCarillion Highway MaintenanceColas   F.M. Conway   May GurneyBalfour Beatty Infrastructure

Services

Transports and LogisticsBritish Nuclear Fuels (BNFL) EWSSecuritas

Local AuthoritiesCaerphilly County Borough CouncilDorset CouncilFife CouncilNewcastle City CouncilNorth Ayrshire Council

What is Mobile Data?

Mobile Data is:– the two-way communication of data via radio

technology – providing a continuous real-time connection

• between a host computer (and LAN)• and a remote device (PDA, MDT, or laptop computer) • anywhere (with coverage) and at any time

Why mobile data?

The key determinant is the business process Need to receive/share/send back information

Continuous connectivity forms the key technology in completing the information chain

Key Business Drivers

• Inability to verify time spent at jobs

• Real time data feedback• Tighter stock control• Improved efficiencies APD Solution

• Mobile Information Platform (MIP)

• Mobilising ROCC back-end system

• GPRS network and Tablet PC• Resource Location

North Ayrshire Building Services

Back Office

Client

Call Centre

DLO office

Building Maintenance

The Job Ticket Solution

Gateway

Client

DLO System

Call Centre

Payroll

Stores

The Vision

Back Office Systems

Dispatchers

Devices, Network and Back Office

• Toughbook• GPRS • Rocc Uniclass • Co-Ordinator• Mobile Information

Platform

• Greater accountability and accurate reporting

• Reduction in paperwork• Ability to demonstrate best value• Increase in number of jobs

completed per day• Ability to optimise stock

availability• Faster response times

APD Solution• Mobile Information Platform

(MIP) • Mobilising ROCC back-end

system• GPRS network and Tablet PC• Resource Location

North Ayrshire Building Services

Key Business Benefits

Applicability of Mobile Data

• Buildings Maintenance • Construction• Highway Maintenance• Street Scene• Transport • Environmental Services• Leisure Services• Parking• Social Services• Community Policing• Emergency Services

Return on Investment

Companies that have implemented Mobile Information solutions have realised on average:

– 27% improvement in worker productivity– 19% improvement in customer satisfaction– 17% increase in overall profitability– 13% increase in service revenues

Source: Aberdeen GroupMobile Field Service Solution Selection Report

December 2005

Key Business Drivers Key Business Benefits

• No visibility of workforce or mobile assets including Homecare, Building Operations, Environmental Services and Cleansing and Waste Management

• Congestion at depot

• Loss of productive time

• No ability to verify time spent at jobs

• Lone worker issues

• Improve efficiencies

• Better management of the fleet.

• Reduced cost in fuel and idle time

• 20 hours additional production is achieved each day

• Increase in efficiencies as now time savings of between 7%-13% achieved by each operative.

• Panic button saved life of one of the operatives

APD Solution• Vehicle Tracking – 850 INCAs• Fleet Management• Lone working

“We have seen many benefits in using APD’s technology, including significant increase in efficiencies as now between 30 minutes to an hour are saved each day by each operative.”Fife Council

• Large, remote areas - visibility of workforce

• Remove verbal and paper work instructions

• Comply with Traffic Management Act

• Improve Best Value Performance Indicators (BVPI’s)

• Information capture in the field with the office has been reduced from ten days to thirty seconds

• Number of repairs completed on target is confidently expected to increase from 70% to 95%

• Amount of paperwork and overheard cost is falling dramatically

• Time savings

APD Solution• Vehicle Tracking• Mobile Information Platform (MIP) • Mobilising Exor back-end system• GPRS network and Tablet PC

"Overall, the system is expected to delivertime savings of more than 8,000 hours or£120,000 per year for the council."Caerphilly CBC

Key Business Drivers Key Business Benefits

DLO/DSO Manager

The Tenant The Operative

The Member

Who Benefits?

Processes

• Communicate goals to all employees

• Draw up clear guidelines

• Specify correct device/application for job

• Monitor, measure and feedback the results

• Make sure the technology is future proof

People

• Involve users early

• Match user requirements to business issues

• Workshop sessions

• Make life easier for mobile workers

Ingredients for a Successful Implementation

The Future of Mobile Data

• More Mobile Bandwidth

• Technology enhancements

• Biometrics

• Head Up Displays

• Textile and Technology Combinations

• Video streaming for mobile workers

The Approach to Mobilisation

• Not just about technology – understand your people and processes

• Working with customer to get the best fit

• Leveraging our experience to add value

• Mobile information integrated with resource location

• Independent of networks, back-end and devices - giving customers choice and flexibility

• Single point of access to multiple departments

Selecting the Solution

Track record in this relatively new market

Expertise and Local Authority/Contractor experience

Device and bearer independent

Proven Integration skills

Product-based solution- support and rapid implementation