Using Lenses to Right Fit Social & Collaboration
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Transcript of Using Lenses to Right Fit Social & Collaboration
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Thomas Vander Wal 16 November 2016
KM World - Washington, DC
Using Lenses to Right Fit Social & Collaboration
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Who is Thomas?
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Designing, developing, and / or managing social platforms since
1996
Model of Attraction (2002)
Come to Me Web (2004)
Folksonomy (2004)
60+ Social Lenses (2008)
Connected Company (2010)
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Too often collaboration & social start with a tool or service first
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Today that is taking it backwards or upside down
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Find which side is up, your needs, what the tool does, and how it may be used
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In short, it is learning to see
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And learn the shape of things
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Breaking Down Internal Social / Collaboration
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Common connected working space
Knowledge sharing
Working out loud
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Knowledge and Work Flows
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Email: Where knowledge goes to die
KnowledgeR. I. P.
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Closed Nodes
• Top down
• Approval-centric
• Slow to spread
• Slow to change
• Knowledge buried
• Training focussed
• Document repository
• White papers
• Policy documents
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Open Nodes
• Emergent • Sharing-centric • Nimble and adaptive • Constantly changing • Knowledge searchable
and linked • Helping focussed
• Open digital conversation • Collaborative and collective
living documents • All history and transitions
viewable and available • Conversations around objects
link to object with objects often in clear sight
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In the long run, what went into making the decision has more
value than the decision.
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Understanding SocialThrough Lenses
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Social Progressions
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Spark
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Campfire
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Bonfire
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Torch
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Organizations with 1 social platform have a high probability of having 2 or more
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One size fits all works for…
No One
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Differing Perspectives
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Personal
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Collective
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Team / Group / Community / Network
Cooperative
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Collaborative
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Collective Cooperative Team / Group / Community / Network
Collaborative
Social Working Array
Communication Layer
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Social Scaling• Humans are mostly social by nature. But, often not social at scale.
• Most people are most comfortable interacting with a small group of others they know and comfort decreases as group size grows
• Humans naturally build groups and clusters to ease interacting with large groups
• Understand what social types fit best at what scale
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Right Fitting Digital Work Activities to Appropriate Scale
Network
Community
Group
Team / Small Group
Collective Cooperative: Team
Cooperative: Group
Cooperative: Community
Cooperative: Network
Collaborative
Incr
ease
Sca
le
Types of Digital Work Activities
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Team Needs
Tasks
TeamFit
Process & Planning
Progress
Status
Calendar
CommsSharedResources
Decisions
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Walled Gardens vs. Open Sharing
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Closed groups as default
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Lack of comfort with open sharing
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Comfortable spaces with permeable walls
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Donald Appleyard’s “Livable Streets”
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It is essential to get the foundation right
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Solid Skills on the Team
Community Manager
Social Interaction Designer
Social Scientists
Knowledge Manager
UX / User Research
IT Dev / Integrator
Change Manager
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There will be problems?
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Services Go Away
Redundancy FailoverConstant change isthe norm
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Plan For…
SecurityPrivacy /
PermissionsScaling
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Many Pieces in One System
Integration / Interoperation
UmbrellaService
Need Community / Collaboration
Manager
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Tool Selection and Review
6 Month Tool Reviews
Stability & Long Term
Assessments
Vendor Assessments
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High Level Map for Tool Selection and Review
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Thank you!
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URL: www.vanderwal.net Blog: www.personalinfocloud.com E-mail: [email protected] Skype: tjvanderwal Twitter: @infocloud