Using DIRECT Secure Messaging beyond Meaningful Use 2

An emerging case study for the business benefit of DIRECT when applied to Release of Information processing

DISCLAIMER: The views and opinions expressed in this presentation are those of the author and do not necessarily represent official policy or position of HIMSS.

GOAL: Leverage Customer Investment in MU2

• Patient care is absolutely top priority, however we wanted to prove that MU2 Investment can have meaningful, positive business process impacts as well for release of information (ROI) in the acute care and clinic setting

– Improve request turn around time (TAT)

– Reduce processing overhead

– Reduce cost for all participants

– Improve tracking for AoD (accounting of disclosures)

– Provide real-time status of ROI request processing

Introducing: Michelle Matt, Health Information Manager at HealthPoint

• HealthPoint, a Community Health Center with 40 years of experience serving those in need in King County, has 13 clinics that deliver comprehensive medical and dental care to over 78,000 patients annually. HealthPoint's work addresses health disparities and inequitable access amongst low-income, uninsured, minority, immigrant, refugee and homeless families and individuals in suburban King County, primarily South King County.

• http://www.healthpointchc.org/about-us/overview

Problem with the existing process

• Largely driven by faxing• Inefficient• Costly• Heavily reliant upon manual

content processing • Error prone• Lots of data entry

The business need

• Manage 600 requests for information, monthly, from a variety of sources with small staff

• Receive tracking and status information and not have to call or send more faxes

• Must be very secure• Solution must leverage MU2

investment and be in line with MU objectives

The solution: Vendor supplied integrated DIRECT Secure Messaging

• Easy to set up• No significant training: As intuitive

as email• Very Secure - User identities are

vetted as part of the on-boarding• No additional expense• Eliminate faxing, over time

The early results, the pilot continues

• Moved away from an onerous manual process

• Very efficient tracking of the 400-600 ROI requests per month

• More focus on our78,000 patients and not administrative overhead

• Reduced administrative costs

• Reduced turn-around time for requests so preparation for care delivery is more effective

• Streamlined communication with other medical records departments

Questions?

William J Sweeney

Chief Technology Officer

IOD Incorporated

401 Edgewater Drive

Suite 265

Wakefield, MA 01880

m: 617.320.6332

Bill.sweeney@iodincorporated.comhttp://www.iodincorporated.com

Michelle Matt

Health Information Manager

HealthPoint

955 Powell Ave SW

Renton, WA 98057

mmatt@HealthPointCHC.org

http://www.healthpointchc.org