User Pays commercial arrangements – type 2 services
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1 UP commercial basis 12th November User Pays commercial arrangements – type 2 services Four contractual documents published in the public domain: - Terms and Conditions - Service Schedules - Contractual documentation e.g. Service Orders - Agency Charging Statement
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User Pays commercial arrangements – type 2 services. Four contractual documents published in the public domain: Terms and Conditions Service Schedules Contractual documentation e.g. Service Orders Agency Charging Statement. User Pays Type 2 commercial model. Agency Charging Statement - PowerPoint PPT Presentation
Transcript of User Pays commercial arrangements – type 2 services
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UP commercial basis 12th November
User Pays commercial arrangements – type 2 services
Four contractual documents published in the public domain:
- Terms and Conditions
- Service Schedules
- Contractual documentation e.g. Service Orders
- Agency Charging Statement
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UP commercial basis 12th November
User Pays Type 2 commercial model
User PaysFrameworkContract –
T&Cs
User PaysFrameworkContract – Schedules:POI – IADPOI – RFIPOI – DVD
POI – Email rptsReporting
AQ Enquiries
AgencyChargingStatement
(prices)
User PaysContract docs:Service order
etc
User Payscustomer
xoserve
Order (under T&CS)
Service and Invoice (under T&Cs and KPIswhere applicable)
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UP commercial basis 12th November
User Pays type 2 arrangements
Users will order services (using the Service Order document) under the published terms and conditions.
The Service Order will be part of the contract.
Service Orders will be subject to standard confidentiality provisions.
xoserve can implement control measures with users e.g. only accepting orders from authorised persons within user organisations
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UP commercial basis 12th November
Term Comments
Contract structure Public documents, Service Order forms part of contract
Credit / security arrangements May be required, dependent on contract size and company credit rating
Intellectual Property Rights (IPR) General principle that xoserve retains IPR in service delivery mechanisms and reports produced. IPR in the data generally envisaged to be unchanged by the provision of the services
Data Protection Recognition and explanation of xoserve’s role
Confidentiality Confidentiality provisions to be two was as appropriate.
Liabilities Performance standards to be detailed in Service Schedules, as appropriate. Liabilities position under review
Invoicing In GB pounds. Monthly in arrears. Possible rule regarding value and age of debt to minimise number of lower value invoices
User Pays Type 2 contract T&Cs….
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UP commercial basis 12th November
…User Pays Type 2 contract T&Cs
Term Comments
Price As per published Agency Charging Statement
Payment terms 28 calendar days
Invoice challenges Bona fide disputes to be notified within set period of invoice issue
Late payment Anticipated to be in accordance with Late Payment of Commercial Debts (Interest) Act 1998.
Limitations on service provision Where appropriate, permissions to request / release data must be in place.
Customer obligations Customer to request services using the Service Order form. Where required to provide data (email reports). Warrant that they are entitled to receive the service.
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UP commercial basis 12th November
User Pays type 2 Service Order
The Service Order is used to order type 2 services from xoserve
The Service Order will require key customer information e.g. invoicing contact details etc
xoserve will validate the Service Order for completeness, and can, if required, validate against certain user criteria e.g. authorised submitter
xoserve will acknowledge the Service Order and provide service delivery information
The Service Order must contain a signature, anticipated fax or paper submission will be required
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UP commercial basis 12th November
User Pays type 2 Service Order e.g.
user xoserve
Submit Service Order for 12 portfolio reports
Validate Service Order and acknowledge
Receive acknowledgement
Deliver service, confirm delivery
Confirmation of delivery
Raise invoice (and supporting information)
Receive invoice and pay
Receive payment
