User Manual for Indian Army Veterans · 2016. 1. 15. · User Manual for Indian Army Veterans for...

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User Manual for Indian Army Veterans

for

Army Veterans Grievance Handling Portal

USER MANUAL FOR VETERANS

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Index

Login Screen

Home Page

Veterans Complaint Section

o Add New Complaint

o View Complaint

o Raisin Query as Response Received

o Closing a Complaint

Search Complaints

Change Password


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LOGIN SECTION

Click here to login.


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Enter Login Credentials

Enter Login Id

Enter Password

Submit For Login

Enter Captcha value


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Home Page

Click here to logout

Click here to add

new complaints


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Veteran Complaint Section

Click on Fresh Complaint from above section and following screen will appear

Select a Complaint Category to view status of existing complaint / add new

complaint.

Click on a category to View/Add a complaint


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Add New Complaint

After clicking on the category the following section will appear where Veteran can

View its complaints as well as ‘Add New’ complaints.

Click ‘Add New’ to view the complaint form


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Complaint Form

Enter Subject of

Grievance

Enter Grievance

Choose a File to Upload

F

Click Submit to register the complaint


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After Submitting the complaint form Veteran will receive a complaint number as

shown in the following screen.


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View Complaint

After clicking on the category the following section will appear where Veteran can

View its complaints as well as Add New complaints.

Click ‘View’ To view the complaint.


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After clicking on the ‘View` link following section will appear where veteran can

view complaint detail.


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Raising Query on Response Received

Once the Redressal agency has replied to the Grievance, Veteran can raise further

query on the response received or close the complaint.

Click ‘Submit Response’ to raise further query on the response received


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On Clicking ‘Submit Response’ link, the following screen will appear where Veteran

can submit further query on the response received.

Enter the Response.

Select a File to Upload

Select a Date

Click to Submit a Response

SS


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After submitting response Veteran will receive the confirmation message.


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Closing a Complaint

If veteran is satisfied with the department response, he/she can close a complaint

by clicking ‘Close Complaint’ link as shown below or if no action is taken by veteran

within 30 days of receiving response from department, then complaint will

automatically be closed.

Click ‘Close Complaint’ to close a complaint.


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After clicking on ‘Close Complaint’ link a confirmation message will appear.

Click ‘OK’ to proceed.


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After clicking on ‘OK’ the success message will appear indicating that complaint is

successfully closed.


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Search Complaint

This section is used for searching past complaints.

When clicked, the following screen will appear

Using different permutation and combination of provided parameters as search

filters, veteran can generate report of past complaints added by him/her.

Click here for search complaint section


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Choose Complaint Status

Select rank of veteran

Select Regt / Corp

Select a award

Choose who register complaint

Select a state

Choose pension status

Enter ESM ID number

Select date of complaint

Select date of enrollment

Select date of retirement

Select a district

Choose disability status

Enter Service Number

Enter Veteran’s Name


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Select date of death

Enter days of complaint

got resolved

Click search to continue


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Search Result

On clicking ‘search’ button the following screen will appear, where veteran can view

the search results according to the combination entered by veteran in previous

screen.

Search results


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Change Password

After click on ‘Change Password’ following Screen will appear.

Enter Current Password

Enter New Password

Enter New Password again

to Confirm

Click ‘Change’ to proceed.

Click on Change Password


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After click on ‘Change’ the success message will appear.

Click ‘OK’ to proceed.

User Manual for Indian Army Veterans · 2016. 1. 15. · User Manual for Indian Army Veterans for...

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