User Management Pack™ 365...Management Pack 365 has been installed, the normalization rules that...

Release Notes

AudioCodes One Voice™ for Microsoft® Skype for Business

User Management Pack™ 365

Version 7.8.100.382

Version 7.8.100.382 3 CloudBond 365 & UMP 365

Release Notes Contents

Table of Contents 1 Introduction ......................................................................................................... 7

1.1 Items Released ...................................................................................................... 7 1.1.1 Software ................................................................................................................ 7 1.1.2 Operating System Requirements ........................................................................... 7 1.1.3 Third-Party Software Requirements ....................................................................... 7 1.1.4 Localization ........................................................................................................... 7

2 New Features ....................................................................................................... 9

2.1 Features and Improvements in Version 7.8.100.352 ............................................... 9 2.2 Other Features and Improvements in this Release (7.8.100.382) ......................... 11 2.3 UMP 365 Installation from Azure Marketplace ...................................................... 11 2.4 Online Voice Routing Management ...................................................................... 11 2.5 Audit and Roll Back Historical Changes ................................................................ 15 2.6 Admin Privilege Flexibility (Region/Usage) ........................................................... 16 2.7 User Migration to Teams Wizard .......................................................................... 18 2.8 Enhancement Corporate DID Management .......................................................... 19 2.9 Enhanced Search Function in User List ................................................................ 20 2.10 OVOC Support ..................................................................................................... 21 2.11 Device Manager Express...................................................................................... 21 2.12 Revoke Client Certificates .................................................................................... 22 2.13 Add On-premises GroupingID to Useredit ............................................................ 22 2.14 Reset PIN for Users and Common Area Phones .................................................. 23 2.15 Manage On-Premises Call Pickup and Response Group Membership for On-Premises Deployments .................................................................................................. 23

2.15.1 Prerequisites ....................................................................................................... 24 2.15.1.1 Installing the RTCLocal Database ......................................................... 24 2.15.1.2 Installing the SysAdmin.RemotingSvr service........................................ 27

2.16 Delete Users......................................................................................................... 32

3 Downloading the New Version ......................................................................... 33

4 Upgrading User Management Pack 365 .......................................................... 35

5 Resolved Constraints ....................................................................................... 37

5.1 Resolved in Version 7.8.100.382 .......................................................................... 37 5.2 Resolved in Previous 7.8.100.xxx Versions .......................................................... 37

6 Known Constraints ........................................................................................... 39

Release Notes 4 Document #: LTRT-26685

CloudBond 365 & UMP 365

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Release Notes Notices


Notice Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions. Updates to this document can be downloaded from https://www.audiocodes.com/library/technical-documents.

This document is subject to change without notice.

Date Published: June-04-2019

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Customer Support Customer technical support and services are provided by AudioCodes or by an authorized AudioCodes Service Partner. For more information on how to buy technical support for AudioCodes products and for contact information, please visit our website at https://www.audiocodes.com/services-support/maintenance-and-support.

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Related Documentation

Manual Name

LTRT-26330 AudioCodes User Management Pack 365 Installation and Administration Guide Ver. 7.8

IP Phone Manager Express Administrator's Manual

One Voice Operations Center User's Manual Ver. 7.6

Document Revision Record

LTRT Description

26643 Initial document release for Version 7.2

26644 Initial document release for Version 7.2.5



26647 Initial document release for Version 7.6


26649 Initial document release for Version 7.8.100.352

26685 Initial document release for Version 7.8.100.382

Documentation Feedback AudioCodes continually strives to produce high quality documentation. If you have any comments (suggestions or errors) regarding this document, please fill out the Documentation Feedback form on our Web site at http://online.audiocodes.com/doc-feedback.

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Release Notes 1. Introduction


1 Introduction This document describes the new features and changes to the User Management Pack 365 (UMP 365) solution. User Management Pack 365 is a software application for managing Skype for Business as well as Microsoft Teams users on premises or in a Cloud PBX environment. It is also part of the CloudBond 365 solution, applicable to all CloudBond 365 editions.

1.1 Items Released The following components are included in this version:

1.1.1 Software

Product Version

User Management Pack 365 7.8.100.382

IP Phone Manager Express 7.2.10.0

1.1.2 Operating System Requirements The 7.8.100 version of the UMP 365 installer has been validated for use with either Windows Server 2016 or Windows Server 2019 (all editions with desktop experience). Support for Windows Server 2012 R2 has been deprecated to reduce the size of the ISO.

1.1.3 Third-Party Software Requirements

Product Version

SkypeServerUpdateInstaller.exe 6.0.9319.544 (Mar 12, 2019)

To be able to use the direct migration to Microsoft Teams from an on-premises user object, the minimum SkypeServerUpdateInstaller.exe Version 6.0.9319.537 needs to be applied at the server hosting the User Management Pack 365 application. Version 6.0.9319.544 dated March 12, 2019 is included in the \Packages\SkypeServerUpdateInstaller folder on the installer ISO. The latest available update can be downloaded from Microsoft by opening the following URL: https://www.microsoft.com/en-us/download/details.aspx?id=47690

1.1.4 Localization User Management Pack 365 supports the following language: English United States (ENU)

https://www.microsoft.com/en-us/download/details.aspx?id=47690

Release Notes 2. New Features


2 New Features 2.1 Features and Improvements in Version 7.8.100.352

The following table lists the new and exciting features of this User Management Pack (UMP 365) release:

Feature Description Customer benefit

UMP 365 Installation from Azure Marketplace

UMP 365 installation from Azure Marketplace with pre-defined VM types: 1-200 Users: B2MS with Premium

SSD 201-2K Users: D2s v3 with

Premium SSD Above 2K Users: D4s v3 with

Premium SSD

Improved deployment flexibility Simplifies installation process https://azuremarketplace.microsof

t.com/en-us/marketplace/apps/audiocodes.umpforazure?tab=Overview

UI for Online Voice Routing and PSTN Usage Management

Dial Plan Normalization rules PSTN gateways PSTN usage Voice route with Regedit Voice routing policy

Alleviates need for Microsoft experts or PowerShell Ninjas

Easy setup in O365 environment (Teams/Skype For Business Online Tenant)

Simplified operation Reduced Tenant configuration

costs Rollback Command

Audit and roll back historical changes Enhanced integrity Carrier-class operational services

Flexibility of Admin Privileges

Manage Administrator privileges per region or usage. Filters can be set on the following attributes: SipAddress LineUri HostingProvider HybridPstnSiteName UsageLocation RegistrarPool CallForward UserType Department

Enhanced flexibility Enhanced security

User Migration to Teams

Migration of users to Teams with guidelines (Policies change): Assured end-to-end migration

process Moving users from Skype for

Business to Teams Tenant Dial Plan Voice Policy Number assignment, including

managed DID range Manual group provisioning and user

lifecycle

Simplified migration Seamless migration guaranteed Facilitates lifecycle management Alleviates need for Microsoft

experts or PowerShell Ninjas

https://azuremarketplace.microsoft.com/en-us/marketplace/apps/audiocodes.umpforazure?tab=Overview







Voice route and PSTN usage creation

Enhanced Corporate DID Management

Select phone number enhancements: Option to select the next available

number (from a range) or from a list (from the range)

Number grace period after DID deletion

Flexible configuration Effortless user assignment

configuration

Enhanced Search in User List

Users Management - UI Enhancements: Updated User view Enhanced search capabilities

Simplified operation by running fast search capabilities

OVOC Support OVOC pairing with UMP 365 OVOC Alarms and journaling: User failure settings User migrations

License Pool for UMP 365 users

Visual indication of UMP 365 system

Simplifying monitoring and management of UMP 365 application and users

Reduction in OpEx Device Manager Express

Integration of Device Manager Express into UMP 365

Simplified operation procedures Simplified deployments with zero-

touch installation Enhanced troubleshooting and

rapid recovery Revoke User Certificates

Revoke client certificate from a user. Revoking a certificate implies that a user needs to reauthenticate again.

Enhanced user authentication security

On-premises UI Enhancement (GroupingID)

Add on-premises GroupingID to user edit UI

Adding address book search filter for Skype client

Improved user experience Set User Pin Reset user and common area phones

pin Flexible configuration Enhanced security



2.2 Other Features and Improvements in this Release (7.8.100.382) The following table lists the new and exciting features of this User Management Pack (UMP 365) release:


Manage On- Premises Call Pickup and Response Groups

Manage call pickup group ranges and add meaningful descriptions to the numbers. On the User Edit page, it is now possible to assign or remove users to / from existing response groups and call pickup groups.

No need to open a different administration application.

Delete Users Users can now also be removed from the environment with a right-click action in the User list.

Cleans up the environment when employees leave an organization.

2.3 UMP 365 Installation from Azure Marketplace UMP 365 installation from Azure Marketplace with pre-defined VM types:

1-200 Users: B2MS with Premium SSD 201-2K Users: D2s v3 with Premium SSD Above 2K Users: D4s v3 with Premium SSD Link: https://azuremarketplace.microsoft.com/en-

us/marketplace/apps/audiocodes.umpforazure?tab=Overview

2.4 Online Voice Routing Management Under System Configuration, the following voice routing components can be configured for use with Microsoft Teams and Skype for Business Online in a direct routing environment:

Online Dial Plans Normalization rule templates for use within Dial Plans PSTN Gateways





PSTN Usage records for use within Voice Routes and Voice Routing Policies Voice Routes Voice Routing Policies

Note: If Dial Plans have been created in Office 365 using PowerShell before User Management Pack 365 has been installed, the normalization rules that are assigned to it will not be shown in the Normalization Rule Templates in this version. Only templates that are created using UMP 365 will show up here.

To create a new normalization rule, click the “Add new Normalization Rule” button in the Normalization Rule Templates section. The following page appears and assists in building the required regular expression:

Normalization Rule Templates can be assigned to new or existing Dial Plans by double-clicking the normalization rule from the Normalization Rules section in the new or Edit Dial Plan screens. If multiple rules exist, they can be ordered by either using the green arrow buttons or by Drag and Drop technology, by placing one rule above or below another.



To create a new PSTN Gateway, follow the wizard. An example screen shot is shown below:

PSTN Usage records are used to glue Voice Routing Policies to Voice Routes and represent named locations that are allowed to be dialed by subscribers.

To create a new Voice Route with a selection of assigned PSTN Usage records and assigned PSTN Gateway(s), click Add new Voice Route in the Voice Routes section:



The Voice Routing decisions are made top down, so the table should be prioritized by using the green arrow buttons or Drag and Drop technology, to make sure that a proper route is chosen if multiple routes to the same destination exist.

Voice Routing Policies will be assigned to subscribers, allowing them to reach certain destinations based on the PSTN Usage record that is assigned within the policy. The Voice Routing Policies can be managed in the Voice Routing Policies section.



2.5 Audit and Roll Back Historical Changes UMP 7.8.100 includes tracking for changes made by administrators. Under System Configuration > Audit, all changes performed are shown and can be reverted by right-clicking a line. If multiple changes were performed in one action, a list is shown with the changes, where the appropriate change can be selected. Select the box behind the change and click Update to roll back to the previous value. The following example shows a change in the DisplayName for "Agnetha Feltskog", where it was accidentally changed to "Agnetha Feltskog2324".

Instead of working under System Configuration, changes are also shown for individual users in the Audit Tab under User Edit. Reverting a change works similarly, as described under System Configuration.



2.6 Admin Privilege Flexibility (Region/Usage) Access to users can now be limited to specific administrators based on user attributes, by using the .NET SQL Authorization Manager (NetSqlAzMan), which is installed by default on the User Management Pack Server.

To connect to the database: 1. Start the .NET Sql Authorization Manager Console:

2. Connect to the Sysadmin database:

3. Navigate to Roles Authorizations under Item Authorizations as shown below and click

Manage Authorizations in the Actions Window to add individual users and security groups to the particular level.

4. Within the Item Authorizations page, select Add Windows Users and Groups and add

the domain local security group or user that you want to explicitly grand or deny permissions to.

5. User filters can be set by clicking the Attributes button.



Note: The UserFilter will only work for individual user objects and not for security groups within the Authorizations page.

Filters are based on SQL queries and can be set by the key “UserFilter” on the following attributes: SipAddress LineUri HostingProvider HybridPstnSiteName UsageLocation RegistrarPool CallForward UserType Department In the example below, the UserFilter has been set to UsageLocation='RO' for the OCSHOST\RO-Admin user.

More advanced filtering can be used as well.



In the following example, the value UserType LIKE '%sfb%' AND UsageLocation='NL' returns all users with "sfb" in the UserType field where the UsageLocation is "NL".

2.7 User Migration to Teams Wizard On right-clicking one or multiple users with the intention to migrate them to Microsoft Teams, a wizard now allows administrators to configure voice routing and number assignment automatically. For the automatic number assignment type, a selection can be made from one of the following options: Home Mobile NumberRange IpPhone



When NumberRange is chosen, a selection can be made from the number ranges available on the system.

2.8 Enhancement Corporate DID Management The following enhancements have been made to DID management:

Work with extensions in unassigned number ranges See available numbers within a range.

Allow assignment to a user directly by clicking the available number from a range.



On the User Edit page, select a free number from a number range to be assigned.

Reserve numbers in the system, with an option of automatic expiration, so those

numbers are not handed out by automatic number assignment processes. Assign Microsoft Online numbers easily to subscribers, by right-clicking a number.

2.9 Enhanced Search Function in User List A search bar has been introduced in the User List under User Management that searches for any value, in all columns that are shown. As an example, the screenshot below shows a search on sales returns on two records. One account is for Voicemail sales, and another for a call forward to Sales.



2.10 OVOC Support OVOC now simplifies monitoring and management of the UMP 365 application and users with the following features: Pairing the OVOC with the UMP:

• OVOC presents the following information: Name, Region, Status, Admin State, IP address, Firmware, Type (UMP) and S/N

Alarms and Journaling: • User settings fail • User migrations

Support UMP user licensing pool

2.11 Device Manager Express This feature integrates the Device Manager Express into UMP 365.



2.12 Revoke Client Certificates A new action item has been introduced to be able to revoke the client certificate from users that are homed on premises. Revoking a certificate implies that a user needs to reauthenticate again.

2.13 Add On-premises GroupingID to Useredit A GroupingID is an address book search filter for the Skype client. Once a user has a GroupingID assigned, that person will only be presented with co-workers that have the same GroupingID assigned when searching for users in the Skype client. The GroupingID is created under System Configuration > Grouping IDs and can be assigned to a user in User Edit mode:



2.14 Reset PIN for Users and Common Area Phones In User Edit mode, a new option has been introduced for both users and common area phones to reset the PIN that is used when signing in with devices. A new PIN can be typed in the 'user pin…' box followed by clicking the “(Re)Set UserPin” button as shown below:

2.15 Manage On-Premises Call Pickup and Response Group Membership for On-Premises Deployments Starting this build, UMP 365 supports the creation and management of Call Pickup Group ranges and allows users to be assigned to them using the user edit pages.

Aside from the assignment of a Call Pickup group, the user can also be assigned to an existing response group in user edit:



2.15.1 Prerequisites To be able to use this feature, the server hosting User Management Pack must have the skype RTCLOCAL database installed and replicated. Furthermore, each server running the Skype front-end role will require an additional SysAdmin.RemotingSvr service to be installed. The following sections describe the steps to install those prerequisites.

2.15.1.1 Installing the RTCLocal Database To Install the RTCLocal database, first start the Skype for Business Topology Builder and make sure that 'Enable replication of configuration data to this pool' is enabled for the trusted server hosting the UMP 365 application as shown in the following screen:



If replication is not already enabled, right-click the server name, followed by Edit Properties… and then select the 'Enable replication of configuration data to this pool' check box as shown below:



Publish the topology through the Action > Topology > Publish… menu

Once the topology has successfully been published, start the Skype for Business Deployment Wizard on the server hosting the UMP 365 application, and then select Install or Update Skype for Business Server System from the wizard.

Perform steps 1 (Install Local Configuration Store) and 2 (Setup or Remove Skype for Business Server Components) from the next page in the Deployment Wizard:



In Step 1, select the Retrieve directly from Central Management store option.

2.15.1.2 Installing the SysAdmin.RemotingSvr service On each server that has the front-end role installed, the SysAdmin.RemotingSvr service also needs to be installed. The SysAdmin.RemotingSvr service is packaged with this wyUpdate build and can be found as the RemotingSvr folder in the location where UMP 365 is installed (by default C:\ACS).

To install the SysAdmin.RemotingSvr Service, perform the following steps: 1. Copy the c:\acs\remotingsvr folder to each server running the Skype frontend Role. 2. Set the execution policy for PowerShell Scripts to Bypass mode, by issuing the following

cmdlet in an elevated Windows PowerShell window: Set-ExecutionPolicy Bypass



3. Import the c:\acs\RemotingSvr\SysEdge.pfx certificate in the computer\Trusted People certificate store by right-clicking the certificate, and selecting Install PFX.

4. In the 'Store Location' field, select Local Machine as the destination. 5. Continue to the password page, and enter "p@ssw0rd" as the password. 6. Complete the Import wizard according to the following screen captures:



7. Install the SysAdmin.RemotingSvr service, using the c:\Windows\Microsoft.NET\Framework\v4.0.30319\InstallUtil.exe application by performing the following steps: a. Open a Command Prompt as Administrator. b. Run the following command to install the application as a service:

c:\Windows\Microsoft.NET\Framework\v4.0.30319\InstallUtil.exe c:\acs\RemotingSvr\SysAdmin.RemotingSvr.exe



c. This command will ask for the service account to be used for starting the

service. Provide the username in the format domain\serviceaccount as shown below:

Note: The service account used should be a member of the following security groups: • AccountOperators • CSAdministrator • RTCUniversalServerAdmins • RTCUniversalUserAdmins

d. Even though the service startup mode is set to 'Automatic', you need to

manually start the service after installation.



2.16 Delete Users To allow user administrators to clean up the environment, a new right-click action called ‘Delete User’ has been added to the User List as shown below. When selected, a PowerShell command is added to the queue, to remove the object from the Skype for Business and / or Active Directory environment.

Release Notes 3. Downloading the New Version


3 Downloading the New Version User Management Pack 365 Version 7.8.100.352 can be downloaded as an individual installer iso from: https://downloads-audiocodes.s3.amazonaws.com/Download/UMP365_IW.html User Management Pack 365 Version 7.8.100.382 can be installed using wyUpdate as described in the next chapter. You can also upgrade the original Version 7.8.000.297 or later, to this release.

Note: User Management Pack 365 Version 7.8 cannot be used to upgrade earlier releases of User Management Pack, due to significant changes in the backend design. If older versions of the User Management Pack 365 need to be upgraded to Version 7.8, consult with your sales or professional services representative.

https://downloads-audiocodes.s3.amazonaws.com/Download/UMP365_IW.html

Release Notes 4. Upgrading User Management Pack 365


4 Upgrading User Management Pack 365 When starting User Management Pack 365 release 7.8.000.297 onwards, an embedded update utility named wyUpdate.exe is introduced. This chapter will describe the steps required to use this utility to update your User Management Pack 365 application to the latest available version.

Note: User Management Pack 365 Version 7.8.000.297 cannot be used to upgrade earlier releases of User Management Pack, due to significant changes in the backend design. If older versions of the User Management Pack 365 need to be upgraded to Version 7.8, consult with your sales or professional services representative.

Once an update is available for your system, it will be visible in the ABOUT section of the User Management Application as shown below:

Note: The update process itself cannot be completed from the Web application. Physical access to the server is required to perform the update by completing the steps as outlined below:

To complete the upgrade: 1. Connect to the server running User Management Pack 365 with an account that has

administrative permissions on that local server. 2. To prevent data loss, it is always a good idea to have a recent backup from the

environment before upgrading. This can be done by performing the following two minimal steps: a. Make a file level copy of the contents in the c:\acs\ folder. To save time and

storage resources, it is safe to clean the contents from the c:\acs\logs folder first. b. Perform a backup of the SQLSYSADMIN\sysadmin database by using SQL

Management Studio: ♦ Connect to the database engine named SQLSYSADMIN:



♦ Right-click the sysadmin database, and then select Tasks followed by Back Up…:

♦ Choose a destination and set custom options or keep the default settings

and click OK to perform the backup:

3. Run the c:\acs\wyupdate.exe file, and then click Update to update UMP to the latest available version.

Release Notes 5. Resolved Constraints


5 Resolved Constraints The following constraints have now been resolved:

5.1 Resolved in Version 7.8.100.382 The following constraints from previous versions have been resolved in this version:

Issue ID Description

UMP-678 Wrong policies for local, analog device, CommonAreaPhone, CloudBond, enterprise and hybrid on-premises users.

UMP-681 Response group membership and Call Pickup group membership cannot be assigned user edit as was possible in Version 7.6.

UMP-990 Timeouts occurred when huge unassigned number ranges where present in the system.

UMP-1005 ‘Phone’ as an option for telephone number assignment is missing in lifecycle management templates.

UMP-1035 Editing a PSTN Gateway fails.

UMP-1115 Cannot use special characters like "[" etc. in Normalization Rules.

5.2 Resolved in Previous 7.8.100.xxx Versions The following constraints from previous versions have been resolved in this version:

Issue ID Description

UMP-795 Call Forwarding information is not always up to date for Enterprise pool deployments running more than a single frontend server.

UMP-772 SysAdmin.CacheSync.exe crashes when there are no O365 credentials.

UMP-748 Filter option disappears.

UMP-681 GroupingID cannot be assigned user edit as was possible in Version 7.6.

UMP-827 The Administrator is missing a user principal name and therefore fails to authenticate upon login.

Release Notes 6. Known Constraints


6 Known Constraints This version includes the following known constraints:

Issue ID Description Workaround

UMP-671 Members from nested (Security) groups are not replicated.

Create dedicated groups for lifecycle management.

UMP-715 If the consul service is not running, sysadmin throws a stack trace error immediately after the authentication (login) page.

Start the sysadmin services.

UMP-774 An incorrect popup arose when deleting a bulk edit job.

Confirmation message is missing; only Yes and Cancel are displayed. Select the appropriate action.

UMP-950 LineUri filed has no validation Make sure the proper telephone number and format (E.164) are entered.

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