USER GUIDE · Installing McAfee anti-virus protection on family devices Instead of crossing your...

USER GUIDE

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ARRIS Secure Home Internet User Guide 1

Contents

Welcome to ARRIS Secure Home Internet ................................ 2

Getting started with ARRIS Secure Home Internet ................. 3

Creating your account .................................................................... 3

Syncing your account, app, and router ....................................... 4

Visiting the Home screen and taking a short tour ..................... 5

Managing your connected home ............................................... 6

Checking your home’s security status ......................................... 6

Improving your home’s security status ....................................... 7

Adding your connected devices to the app ................................ 8

Naming and choosing the type of your connected devices ..... 9

Blocking and unblocking devices from accessing the

Internet .......................................................................................... 10

Checking the status of a device .................................................. 11

Checking the status of a device’s anti-virus protection .......... 12

Installing McAfee anti-virus protection on family devices ...... 13

Cancelling anti-virus installation ................................................ 14

Protecting your connected family........................................... 15

Creating a profile for your kids ................................................... 15

Identifying your kids’ devices ...................................................... 16

Setting rules for when a kid can be online ............................... 17

Setting rules for what content your kids can see online ........ 18

Pausing the Internet on your kids’ devices ............................... 19

What your family sees .............................................................. 20

When you ask them to install anti-virus software .................. 20

When they’re blocked from potentially dangerous sites ....... 21

When they’re blocked from connecting to the Internet ......... 22

When your kids’ Internet is paused ........................................... 23

When your kids try to access blocked content ........................ 24

Contact us .................................................................................. 25

2 ARRIS Secure Home Internet User Guide

Welcome to ARRIS Secure Home Internet

Hi, there. It’s so nice to meet you.

Can we just say, we feel like we know you a bit already? You

have an Internet-connected home, probably a handful of

family devices, maybe a few kids, and you’d love to keep it all

secure, happy, and healthy.

With ARRIS Secure Home Internet, you’ll be

able to secure your connected home by:

Getting protection from threats at the router

level, before they can reach your devices

Controlling who can access your Wi-Fi

Checking for and installing anti-virus

software on your devices

And you can reclaim family time and help

kids establish healthy online habits by:

Keeping your kids safe from dangerous or

inappropriate content

Creating parental rules like what kids are

allowed to see and when they can go online,

and even pausing their Internet access

Not sure exactly how to start? This guide will help you with

everything you need to do.


Getting started with ARRIS Secure Home Internet

Creating your account

After you've been introduced to the app through the quick tour

and granted any necessary permissions, it's time to create your

account.

1 Enter your email and tap Next.

Use your McAfee account email address if you have one.

2 Create a password of 8-32 characters that includes:

At least 1 uppercase letter

At least 1 lowercase letter

At least 1 number

3 Tap Sign up.

We know, it feels like an IQ test trying to think up a strong

password. But remember, the more complex it is, the better

your security will be.

Make sure you’re connected to your Wi-Fi.

Oops! Used the wrong email

address? Just tap this Edit icon

to change it


Syncing your account, app, and router

Once you’ve created your account, the app and router will sync so they can ‘talk’ to each other.

You don’t need to do a thing—the app will go through a series of steps to make the connection between your account, your device,

and the router.

If something goes wrong, make sure you have a Wi-Fi connection and tap Try again. If that doesn’t work, tap Troubleshoot.


Visiting the Home screen and taking a short tour

Welcome to ARRIS Secure Home Internet! Now that you’re all set up, you can get a tour around the app, or just play around yourself.

Tap or swipe down on

Notifications to find out what’s

happening on your network, and

what your family is up to

Tap the Menu for quick

access to Parental Controls,

Help, and more

If you haven’t taken a tour yet,

Tap Explore to get a

guided tour of the app

Tap or swipe up on Devices to

view the devices in your home

See your home’s color-coded

security status at a glance,

or tap View details to learn more


Managing your connected home

Checking your home’s security status

Laptops, phones, tablets, maybe even lights are connected to your Internet. That’s why we made it easy to check your Internet

security at a glance on the Home screen.

A green shield tells you your

Internet is secure

Uh oh! Red warns your Internet

should be more secure

Yellow says your Internet

could be more secure


Improving your home’s security status

Whether you’re setting up your app for the first time, or want

to make your Internet more secure at any time, we’re here to

help.

1 Tap View details at the bottom of the shield.

You’ll see a series of security cards.

2 Complete the task on each security card.

You just improved the Internet security in your home!


Adding your connected devices to the app

To keep track of all the connected devices in your home, simply

connect them to Wi-Fi. ARRIS Secure Home Internet will

automatically add them to your list of devices.

To see the list, swipe up on Devices from the Home screen.


Naming and choosing the type of your connected devices

You can easily detect and identify unknown devices on your

network, and name familiar connected devices for quicker and

easier reference. You’ll recognize “John’s cell” easier than

“Android-7fac224d.”

1 On the Home screen, swipe up on Devices.

2 On the Devices screen, tap on the device name.

3 On the Device Details screen, tap the icon in the

upper-right.

4 In the Name your device pop-up, give the device a new

name.

5 Check that the device type is correct, and edit if necessary.

6 Tap Done.

You can also rename devices by swiping left on a device

on the Devices screen.


Blocking and unblocking devices from accessing the Internet

Don’t want a device to access the Internet? Just block it:


2 Swipe right and tap Block to block a device.

The device will be shown as blocked on the Devices screen.

You can unblock it any time by finding the device in the

blocked devices section of the Devices screen, swiping right,

and tapping Unblock.


Checking the status of a device

Find out whether a device is online, offline, paused, or blocked

by quickly checking its status.


2 Tap a device name.

The status will be shown at the top of the screen.

Check the device’s status here

Tap the icon to

Find out what the status means


Checking the status of a device’s anti-virus protection

When you’re connected at home, your Secure Home Internet

router protects you from threats. But your busy life means

your device needs to be protected from viruses when you’re

on-the-go, too. Find out if your device has anti-virus software:


2 Tap the name of a device you want to check.

You can see if the device is:

See if your device is protected

against viruses


Installing McAfee anti-virus protection on family devices

Instead of crossing your fingers and hoping, protect yourself

from online threats with McAfee anti-virus protection.


2 Tap the device name.

3 If the device doesn’t have McAfee anti-virus protection, you

can tap Install McAfee.

4 Tap Install on the confirmation screen.

5 Create a personal message and tap Send to send the

installation request to the device user.

The next time the browser is opened on the device, the person

will see your request to download McAfee anti-virus.

Tap Install McAfee to install or

ask the device user to install

McAfee anti-virus


Cancelling anti-virus installation

If you have sent an anti-virus installation request to a family

member, you can cancel the request at any time.


2 Tap the device name.

3 On the Device Details screen, tap Stop.

4 Tap Stop on the confirmation screen.

Tap Stop to cancel the

installation request


Protecting your connected family

Creating a profile for your kids

This is the first step to protecting your kids online, and helping

them develop healthy habits. When you create a profile for

each kid, you can monitor what each kid is doing, and set up

rules that are personalized to their needs.

1 In the Home screen menu, tap Parental Controls.

2 Tap the icon to add a profile.

3 Enter your kid’s name and age.

4 Tap Create profile.


Identifying your kids’ devices

You likely have multiple devices in your home. To help you

manage what your kids are doing online, we need to know

which ones they’re using.


2 Select a kid’s profile.

3 Tap the icon beside Devices.

4 Select your kid’s devices from the Add devices list.

5 Tap the icon in the top right to save.

6 If the kid is less than 13 years old, a privacy notice will

appear. Tap Accept.

All selected devices will now be listed in the kid’s profile.

Each kid can be assigned multiple devices, but a device can be

assigned to only one kid at a time.

Tap here to add a device

Look for this Edit icon if you need to

make changes to your kid’s profile


Setting rules for when a kid can be online

Homework time, family time, bed time—help your kids manage

their schedules and device use by setting rules for when they

can and can’t be online.



3 Tap the icon beside Web time.

4 Enter a start and end time for when the kid is allowed to be

online.

5 Select the days of the week that this web time is allowed.

6 Tap the in the top right to save.

7 On the Web time screen, tap Save.

8 To add another web time rule, tap the icon and repeat

the steps.


Setting rules for what content your kids can see online

Your kids have the whole world at their fingertips when they’re

online. But what if there are things you aren’t ready for them

to see or do?

Good thing you can block or allow types of web content for

each kid.



3 Tap Web categories.

4 Use the toggle switch beside each category to block or

allow access to websites within that category.

Your kid can send you a request to access blocked content.

You can allow or deny the request from your Notifications.


Pausing the Internet on your kids’ devices

Kids can’t put their devices down? Help them out by pausing

the Internet for just one of your kids, or all of them at once.

Pausing the Internet for all your kids


2 Tap at the top of the screen.

Pausing the Internet for one kid

1 From the Parental Controls screen, tap a kid’s name to

select their profile.

2 Tap at the top of the kid’s profile.

The Internet will remain paused until you unpause it.

Tap here to pause or

unpause the Internet for

all your kids

Tap here to pause or

unpause the Internet

for one kid


What your family sees

When you ask them to install anti-virus software

If any devices in your home aren’t protected by anti-virus

software, you can send a request to the family member’s

device to download McAfee anti-virus protection. The next time

they open the browser on their device, they’ll see it.

To find out how to send the request, see Installing McAfee

anti-virus protection on family devices on page 14.

Your family member will see a standard

or personalized message from you

asking them to install McAfee anti-virus

They should tap Download and install

Then they’ll get a one-time

activation code to enter after

the software is downloaded


When they’re blocked from potentially dangerous sites

McAfee is always looking out for your family, helping you make

informed decisions about your security. That’s why we’ll let

them know if they’re trying to visit a potentially dangerous site.

We can only do so much. Please talk to your family about what

to do if they see this message.

They can visit the site anyway if

they tap Continue to Site


When they’re blocked from connecting to the Internet

If you block someone’s device from accessing the Internet,

they’ll see this message the next time they open their

browser and try to go online.

Find out how to block a device. See Blocking and

unblocking devices from accessing the Internet on page 10.

What your kid sees

What another family

member sees


When your kids’ Internet is paused

Inspire your kids to put down their devices. If you pause the

Internet for their device, they’ll see a message the next time

they open their browser and try to go online.

To find out how to pause the Internet for your kids, see

Pausing the Internet on your kids’ devices on page 19.


When your kids try to access blocked content

ARRIS Secure Home Internet helps you and your kids create

rules for being online that work for both of you. You can set

up rules about what kind of content your kids can access

online, and your kid can request access to blocked content.

To create rules for your kids, see Setting rules for what

content your kids can see online on page 18.

They will see a message in their browser

saying they can’t access a website

They can ask you for permission to visit the

blocked content

If you deny the request, your kid will get a

message in their browser


Contact us

Protecting your connected home and family is an important

job. We know you’re up for it, but just in case you’d like some

more help along the way, give us a call, or send an email.

For support, visit http://www.arris.com/consumers or call

1-877-466-8646.

http://www.arris.com/consumers

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