User Guide

USER GUIDE 1.0For MCB Mobile

Copyright © 2009, MCB Mobile. All Rights Reserved.

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Table of Contents:1. :Mobile PIN Change 2. :Login

2.1 Login screen2.2 ID and password2.3 Login to application2.4 Login screen2.5 ID and password2.6 Login to application2.7 Login screen2.8 ID and password

4. Log Out

4.1 Login screen4.2 ID and password4.3 Login to application

Page 01Copyright © 2009, MCB Mobile. All Rights Reserved.

3. Main Menu:

3.1 Login screen3.2 ID and password3.3 Login to application3.4 Login screen3.5 ID and password3.6 Login to application3.7 Login screen3.8 ID and password


1. Visit any MCB ATM and insert your ATM Smart card.

2. Enter your pin code at the ATM through the keypad.

3. You will see the ATM Main Screen where you have to select ‘Services Request’ as shown in the screen below.

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1.1 Registration:


4. The screen shown below is the Service request menu where you select the ‘MCB Mobile Registration’ option.

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1.1 Registration:


5. You will now see the MCB Mobile Services menu where you have to select the ‘ MCB Mobile Registration’ option as shown in the screen below.

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1.1 Registration:


6. Now enter your 11 digit mobile number on which you want toregister your service.

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It is important to know that the MCB Mobile facility can be accessed using any GPRS enabled phone via www.mcbmobile.com. The registered number is required for all communications sent to you by the bank as they will always be sent to the registered number only. Your registered number also acts as the login ID for MCB Mobile.

1.1 Registration:


7. You are asked to re-enter your mobile number for confirmation.

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1.1 Registration:


9. Once you re-enter your mobile number you will receive the notification on the ATM machine for successful completion on the screen as shown below.

10. You will receive an SMS on your mobile phone confirming your registration to MCB Mobile Banking. You will also receive a link to the terms and conditions for the Mobile Banking service. You are advised to visit the link and read the terms and conditions.

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Note: If the process is not successful the customer receives a message on the ATM machine informing the customer of the failure in registration. In such an instance, please call the MCB call center @ 0800 696222 or 111000622..

1.1 Registration:


1. Visit any MCB ATM and insert your ATM Smart card.

2. Enter your pin code at the ATM through the keypad.

3. You will see the ATM Main Screen where you have to select ‘Services Request’ as shown in the screen below.

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1.2 Mobile PIN Change:


4. The screen shown below is the Service request menu where you select the ‘MCB Mobile Registration’ option.

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5. You will now see the MCB Mobile Services menu where you have to select the ‘ Mobile PIN Re-Set’ option as shown in the screen below.

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6. Once you press the ‘Mobile PIN Re-Set’ button, you will receive the notification on the ATM machine forsuccessful PIN Reset on the screen as shown below.

7. You will receive an SMS on your mobile phone with your New PIN which you can use to access MCB Mobile. MCB Mobile will ask you to change this PIN the first time you use it.

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2. Login:

For first time users of MCB Mobile, please enter your registered Mobile Number followed by the Mobile PIN communicated to you by MCB via the SMS.

Click on the Login Button to proceed.

A quick, easy and secure way to recharge mobile phones, transfer money, pay bills and lots more...

Your Mobile Number:

Mobile PIN:

Login

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03001234567

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Help

Main Menu

Log Out

Call Us

Submit

Mobile PIN changed, Please click on Main Menuto Proceed.Ref: 000143a5

Please read the Terms and Conditions on this screen and

mark the Agree box as illustrated above. Click on “Submit” to

proceed. If you choose not to accept then click Logout

Enter your current Mobile PIN in the box titled Enter current PIN. Enter a new Mobile PIN of your

choice in the box titled Enter new

PIN. Re-enter this PIN in the box titled Confirm new PIN and click

on Submit to proceed.

This screen confirms your Mobile PIN change. Click on Main Menu

from the shortcuts to go back.

Basic Terms and Conditions

Enter new PIN:

Confirm new PIN:

Submit

Enter current PIN:

Help

Main Menu

Log Out

Call Us

****

****

****Help

Main Menu

Log Out

Call Us

2. Login:

By selecting agree, you acknowledge that:

1. You have read the terms and conditions that

govern the use of MCB mobile banking service,

available on www.mcb.com.pk/mobileterms.

2. Mobile banking service relies on GPRS for

connectivity and therefore the quality of service

may vary based on the location and network

coverage of your mobile operator.

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 13

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3. Main Menu:

My Account

Quick Pay

Mobile Recharge/Top-up

Pay Utility Bills

Pay Mobile Bills (Post Paid)

Pay MCB Bills

Transfer Money

Call Us

Help

Main Menu

Log Out

When you log into MCB Mobile, the “Main Menu” (as illustrated) is displayed. Please click on the option of your choice to proceed. The Options are as follows

1. My Account2. Quick Pay3. Mobile Recharge/Top-up4. Pay Utility Bills5. Pay Mobile Bills (Post Paid)6. Pay MCB Bills7. Transfer Money

At any time after logging into the Application you can click on the four (4) shortcuts at the bottom of MCB Mobile. These are:

1. Call Us – This will connect you to our 24 hour call center2. Help – This will display basic help / information page3. Main Menu – This will take you back to the main menu of MCB Mobile4. Log Out – This will end your session and log you out of MCB Mobile


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4. My Account:

Mini-Statement

Balance Inquiry

Add/Delete Payee(s)

Change Mobile PIN

Report Lost Card

Call Us

Help

Main Menu

Log Out

This Menu is displayed when you click “My Account” from the “Main Menu” of MCB Mobile.

From this menu you can select one of the following functions

1. Mini Statement2. Balance Inquiry3. Add/Delete Payee(s)4. Change Mobile PIN5. Report Lost Card


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Help

Main Menu

Log Out

Call Us

Submit

24Apr AFT + Rs 10.0023Apr ABP - Rs 100.0023Apr ABP - Rs 100.0023Apr AFT + Rs 200.0023Apr ABP - Rs 1,500.0023Apr AFT - Rs 100.00

Ref: 00014388

4.1 Mini-Statement:

When you click on mini statement, the above screen is displayed. To proceed please

enter the ATM PIN of your registered ATM Card and click

Submit.

A mini statement illustration is shown above. The “+” sign

indicates a credit to your account and “ – ” sign indicates a debit

from your account.Click on Main Menu from the

shortcuts to go back.

ATM PIN:

Click Submit to confirm request

****

Help

Main Menu

Log Out

Call Us


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Help

Main Menu

Log Out

Call Us

Submit

Your Account balance for 5893882018350016596 is: Rs 1,215.46

Ref: 00014389

4.2 Balance Inquiry:

When you click on Balance Inquiry, the above screen is

displayed. To proceed please enter the ATM PIN of your

registered ATM Card and click Submit.

Your account balance is shown on the screen as illustrated

above.Click on Main Menu from the

shortcuts to go back.

ATM PIN:


****

Help

Main Menu

Log Out

Call Us


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4.3.1 Add/Delete Payee(s):

Add

Delete

Call Us

Help

Main Menu

Log Out

Click on Add/Delete Payee(s) and you will come to this screen. Choose Add.

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Help

Main Menu

Log Out

Call Us

Payee successfully added.

Ref: 00014399

This screen gives you the option of selecting what type of Payee to add. Click on your choice of Payee to Add. For example, to add a favorite MCB account to

your payee list, click on MCB Account.

On this screen please enter the Payee Name for example if you are adding your friend Zain Ahmed as a Payee, you can write Zain as the

Payee Name. In the Text Box Titled MCB Account Number,

please enter the complete 16 digit MCB account number of your

friend.

This screen confirms your Payee Addition. Click on Main Menu from the shortcuts to go back.

MCB Account

MCB Credit Card

Utility Bill

Mobile Post Pay

Mobile Pre-paidSubmit

Payee Name:

Help

Main Menu

Log Out

Call Us

Zain

0306187671000373

Help

Main Menu

Log Out

Call Us

4.3.1 Add Payee(s):

MCB Account Number:



Payee successfully removed.

Ref: 000143d0

Click on Add/Delete Payee(s) and you will come to this screen.

Choose Delete.

This screen gives you the option of selecting which Payee to delete

from a drop down list (for purposes of this guide we are

showing the deletion of a Payee titled Wife Mob). After selecting

the Payee to remove, press Submit

This screen confirms your Payee Deletion. Click on Main Menu from the shortcuts to go back.

Submit

Payee Name:

Help

Main Menu

Log Out

Call Us Help

Main Menu

Log Out

Call Us

4.3.2 Delete Payee(s):

Add

Delete

Call Us

Help

Main Menu

Log Out

Wife Mob



Select Yes or No before you report your card as lost as

illustrated in picture above. Please note that if you choose

Yes, your ATM Card will be deactivated for 24 hours. If you

choose Yes, then enter your ATM PIN and click on Submit.

This screen confirms that your ATM Card has been deactivated. If

you have accidentally marked your ATM Card as lost, please call

our call center.

4.5 Report Lost Card:

Mobile PIN changed, Please click on Main Menuto Proceed.

Ref: 000143a5

Help

Main Menu

Log Out

Call Us

ATM PIN:


Submit

This will deactivate ATM card for 24hrs. Do you want to proceed?

Help

Main Menu

Log Out

Call Us

Yes No

****


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Help

Main Menu

Log Out

Call Us

Enter your current Mobile PIN in the box titled Enter current PIN. Enter a new Mobile PIN of your

choice in the box titled Enter new

PIN. Re-enter this PIN in the box titled Confirm new PIN and click

on Submit to proceed.

This screen confirms your Mobile PIN change. Click on Main Menu

from the shortcuts to go back.

4.4 Change Mobile PIN:

Submit

Enter current PIN:

****

****

****

Enter new PIN:

Confirm new PIN:

Mobile PIN changed, Please click on Main Menuto Proceed.

Ref: 000143a5

Help

Main Menu

Log Out

Call Us


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5. Quick Pay:

Help

Main Menu

Log Out

Call Us

Submit

Rs 100 successfully paid to ZainRef: 00014866

This list includes all the payees that you have added to MCB MobileTo make a payment to a payee

select the payee from this list and click submit.

Depending on the type of Payee, the next screen will be displayed. For purposes of this guide we will

do a funds transfer to payee named Zain who has been added

Enter the amount you would like to pay to the Payee and also enter

your ATM PIN.To process your request click on

Submit

This is the confirmation screen for the payment made to your

Payee.

You will also receive an SMS Alert confirming this transfer of funds

Click on Main Menu to go back

Amount:

ATM PIN:


Submit

Payee Name:Zain

Help

Main Menu

Log Out

Call Us

100

****Help

Main Menu

Log Out

Call Us

Payee Name:

Zain



6. Mobile Recharge/Top-up:

Help

Main Menu

Log Out

Call Us

Submit

Payment to Mobilink for 03001234567successful, Amount: Rm 100.00Ref: 00014836e

To do a Mobile Recharge / Top-up please Select Mobile Company and enter the complete Mobile

number to Top-up/Recharge and click on Submit

Select the amount of Top-up from the list and enter your ATM PIN

Click on Submit to confirm transactionDepending on the Mobile Company selected, you would either receive an electronic top-up voucher number via an SMS or receive a direct

top-up from the mobile company. List is as below:

Mobilink: Electronic top-up voucherWarid: Electronic top-up voucher

Telenor: Electronic top-up voucher

This is the confirmation screen for your Mobile Recharge / Top-

up You will also receive an SMS Alert

confirming this transaction. If you are a Mobilink, Warid or

Telenor customer, the SMS alert will contain the electronic top-up

voucher number.

Amount:

ATM PIN:


Submit

Phone Number: 03001234567

Help

Main Menu

Log Out

Call Us

****Help

Main Menu

Log Out

Call Us

Select Mobile Company:

Mobile no. to Top-up/Recharge

Mobililink

03001234567100



Help

Main Menu

Log Out

Call Us

To pay your utility bills, simply select the billing company and

enter your Customer No.Press Submit to fetch your bill .

Your current bill is presented and the outstanding amount is

displayed.

To confirm this payment enter your ATM PIN and click on

Submit.

This is the confirmation screen for the Utility Bill Payment.

You will also receive an SMS Alert confirming this transaction


7. Utility Bill:

Select Utility:

Consumer Number:

Help

Main Menu

Log Out

Call Us

Submit

SSGC

Help

Main Menu

Log Out

Call Us

Submit

SSGC

Consumer Number: 3513230000

Outstanding Account: Rs 700.00

ATM PIN:


3513230000

Rs 700 successfully paid to SSGC Consumer # 3513230000REF: 000147fe

Help

Main Menu

Log Out

Call Us

****



8. Pay Mobile Bills (Post Paid)

Help

Main Menu

Log Out

Call Us

Submit

Payment to Mobilink for 03001234567successful, Amount: Rm 100.00Ref: 000148874

This features allows you to pay your post paid mobile phone bills.

Simply select the Mobile Service Provider and enter the complete

mobile phone number you would like to pay the bill for and click on

Enter the Amount that you want to pay followed by your ATM PIN

and click Submit to confirm.

This is the confirmation screen for your Post Paid Bill payment



Amount:

ATM PIN:


Submit

MobilinkPhone Number: 03001234567

Help

Main Menu

Log Out

Call Us

****Help

Main Menu

Log Out

Call Us

Select Mobile Company:

Mobile number

Mobililink

03001234567100


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This is the menu for MCB Bills. Currently this service offers Visa

Credit Card bill payments. Select Visa Credit Card from this

menu to proceed

Enter your MCB Credit Card number in this screen and click

on submit

9. Pay MCB Bills:

Help

Main Menu

Log Out

Call Us

Submit

MCB Credit card numberVisa Credit Card

Business Sarmaya

Personal Loan

Pyara Ghar

Car4U

Insurance Payment

Call Us

Help

Main Menu

Log Out

4789720000095507

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9. Pay MCB Bills:

This screen shows you the minimum amount due on your

credit card and also the total outstanding amount.

You have the option of paying the minimum amount, more

than the minimum amount or the total outstanding amount.To make a payment enter the

Amount you would like to pay

This is the confirmation screen for the Credit Card Payment.



MCB Credit CardMCB Credit Card: 4789720000095507Minimum Amount : Rs 30,570.00Outstanding Amount: Rs 30,570.00Amount:

Submit


Help

Main Menu

Log Out

Call Us

ATM PIN:

1804

****

Payment for Visa Credit Card

No. 4789720000440000 Successful.

Amount: Rs 1804.00

Ref: 00018471

Call Us

Help

Main Menu

Log Out


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Rs 100 successfully paid to 0024228401000408REF: 000148fc

This is the Transfer Money menu.

Currently you can transfer funds To Any MCB Account

Enter the complete MCB Account

Number (16 Digits) followed by the Amount you would like to

transfer.

Enter your ATM PIN and click on Submit to confirm

This is the confirmation screen for the funds transferred to an

MCB Account .

You will also receive an SMS Alert confirming this transfer of funds

10. Transfer Money:

Help

Main Menu

Log Out

Call Us

To Any MCB Account

To Any Other Bank Account

To Anyone

Call Us

Help

Main Menu

Log Out

Amount:

ATM PIN:

Submit

MCB Account Number:

Help

Main Menu

Log Out

Call Us

0024228401000408

100

****


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