User Group Priorities for Development

Assumptions

• ER system still remains in place– Capture individual user input– Repository of good ideas that will continually be evaluated– Expectations set with users that this is a request system, not a

tracking system

• Regional User Groups– Play a new and significant role in driving and prioritizing

enhancements that have a meaningful impact on a large number of Lawson clients

– Lawson will commit to and track a consolidated and prioritized list of enhancements

• “Big Rocks”– Continue to be driven by Lawson Vertical and Product Strategy

Product Enhancement Process

• “Big Rocks”driven by – Lawson vertical strategy

– Horizontal competitiveness

• “Medium Rocks” driven by – Lawson User Groups

– Lawson product strategy

– Regulatory requirements

• “Small Rocks” driven by – single/multiple client enhancement requests

– Lawson product strategy

Stratification of Roadmap Items

• Extend the Value - “Big Rocks”– New Products (example: Time & Expense)

– Significant new features driven by corporate/Vertical strategy (example: Position Management)

– Major enhancements driven by Lawson Customers (example: Absence Management)

• Strengthen the Core - “Small Rocks”– User driven enhancement requests

– Focus on one or a small group of users

“Medium Rocks” Concept

EnhancementRequestSystem

“Small Rocks”

“MediumRocks”

• Follows strategic planning metaphor

• Small number • User Groups are key to

identifying “Medium Rocks”• “Medium Rocks” are identified

and force ranked by product:– Initially by leverage and priority– Followed by product attribute

analysis

• Lawson reports on progress and status

RUG Development Priorities - Objective

HighLow

Many

Few

Leverage

Priority

Regional User Group Development Priorities

Strengtheningthecare

Extending the value

Product Road Map

Strengthening the core

Advances in technology

Development

RUGs Development

Priorities

Process Guidelines

• This is a Regional User Group driven activity• This is an optional activity for Regional User Groups to

participate in• The focus is a small number of enhancements that will

generate significant value• Not all prioritized requests from every user group will

make the final cut• Lawson will provide on-going feedback for those

enhancements that are committed to

Regional User Group Development Priorities

• Completed the Round 1 User Priorities for Development Process• Lawson has committed to updating the Round 1 list on a quarterly

basis

• Lawson has allocated resources to work with user groups on this process

• Identified what worked and what did not in Round 1.

• Defined and kicked off Round 2 of the User Priorities for Development Process• Created a survey to capture User Group Priorities for Development

• Utilised Digital Concourse as a technology to capture survey data

• Lawson continued commitment for the fall user group meetings

• Round 2 Survey currently in process

Round 2 – Automating the Process

• Regional User groups are utilizing Digital Concourse to automate data capture

• Users have the option to participate in a survey– All Digital Concourse users were notified and provided a link

– Some RUGs sent the link to all members

– Non RUG members are not prohibited from taking the survey

• Lawson will utilize the data provided by the user groups in the product decision process.

• Round 2 survey date ended 12/31/04• Round 3 survey date ends 04/05

The Survey - Select the product areas you want to influence

The Survey - Quality ranking questions

The Survey - Top 5 Ranking Questions

The Survey - Results

Detailed Product Reporting

Regional User Group Development Priorities

RUG Development Priorities – Round 3 The Process

Discuss items on Initial List

Review Survey Result

Initial Starter List

FinalStarter List

Proposed List for

Development

Comitted List for

Development

Feedback to User Groups

Development Process

Feedback of Development progress

Perform Survey

CUEJuly Nov FebMay

Regional User Group Development Priorities

Round 3 - The “List”

• Initial Starter List is created and distributed by Lawson Product Management

• Starter List is reviewed by the RUGs– RUG’s can add to the initial starter list

– Not all requests from every user group will make the final cut

– RUG’s can not remove items from the initial starter list

• Development Sub-Group aggregates RUG feedback and finalizes list

• List is distributed via survey or other data collection mechanism

Regional User Group Development Priorities

Evaluate design documents and QA the design

Work together with Lawson during design

phase

Help Lawson understand

the requirements

Defining requirements

Final Design Documents

Beta Testing

Involvement during Development Process

Participate in Beta testing

Regional User Group Development Priorities

Round 3 – Prioritization and Data Collection

• This is a Regional User Group Driven activity• This is an optional activity for Regional User Groups• The focus is a small number of enhancements that will

generate significant value• A Digital Concourse survey is one option for data

collection – but not required

Regional User Group Development Priorities

• Round 1 results summary– Releases 8.0x 8.1x 8.1.1 tbd

– HR 3 5 1 -

– Proc 5 3 1 2

– Fin 10 5 2 15

– Dist - 1 - 2

• Round 2 starter list contents– HR 20

– Fin 87

– Proc 27

– Tech 10

– Voting results being compiled by Development Subgroup