User-Facing Projects Update

David Hart, SDSCApril 23, 2009

Q1 2009 by the Numbers

•New users: 600•Startup/Education Requests: 205

– Pace for new users and startups slowing a bit in April

•March TRAC Results: 99% available SUs awarded– Which was 65% of requests!

•NUs Delivered: Up 30% in Q1 09 over Q4 08!•Users Charging: 1,027 in Feb.; 1,093 in Mar.

– First months ever with over 1,000 users charging jobs.

– Expected to continue in April

Allocations Update

•RP discretionary projects can now be created in POPS and TGCDB– For RPs interested in tracking such usage.– Details to come at allocations-wg call tomorrow.

User Portal Updates

•Password Reset now available– Users can now reset their own passwords in the portal

if they’ve forgotten their current password.•Used 26 times in second half of March

– Also means they don’t need to remember POPS login/password once they have a portal account.

•Easier interface for PIs to move/remove users– Deployed in March– Updated in early April in response to Campus

Champion inquiry: PIs can now move users from one of their projects to another, e.g. from roaming to non-roaming projects, or from Startup to Research project.

•Next goal: Display (only) a user’s open tickets in the portal

Staffing Updates

•NCSA staffing reduced– Now just Vicki. NCSA formulating plan to back

Vicki up without hiring new staff.– Affects time to create new users

•Ester (POPS developer) back from leave– Hurray!

Portal, Web Traffic for Q1 2009

•No unplanned outages in Q1•Logins to TGUP, visits across the board all growing

Documentation, Knowledgebase

•Documentation team coordinating with groups across TeraGrid– CUE– Software Integration– RDR

•Keeping Allocations documentation up to date•Knowledgebase

– 60 documents created in Q1, 186 modified– Now have 585 TG articles in KB– Delivered 21,402 articles to “real” user inquires in Q1

•Excludes bots and other crawlers

Funny Story

•Documentation team sent “mandatory” news item to all users on behalf of security-wg– Reminder not to share passwords or accounts

•One (of the very few complaints) to help desk– User (a PI) asked to not receive even these

mandatory messages– Said they really needed to go to his student who

was doing the work– And who, by the way, doesn’t have his own

account.

•Success!?

Liferay: “Internet Framework” Migration

•UFP team spending April with hands-on evaluation of Liferay demo installation on current Rackspace servers– Running through checklist of features to try out– Understand the best ways to migrate existing

capabilities and leverage advanced features of Liferay

•Early May will begin migration in earnest– Assuming no showstoppers crop up (not likely)

•Targeting end of PY4– Migrated sites will have (nearly) identical look and

feel

•In parallel, EOT/ER team looking at design and accessibility update