User Experience @ InsideView
description
Transcript of User Experience @ InsideView
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User Experience @ InsideViewBeth GoldmanDirector of User Experience
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Agenda
• What is User Experience?
• The Team
• The Process
• Design Activities
• Research Activities
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What is User Experience?
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Definition
“User experience encompasses all aspects of the end-user's interaction with the company, its services, and
its products. “
• Useful: It meets the exact needs of the customer.
• Usable: It’s easy to discover features, learn and use.
• Desirable: It’s simple and elegant and a joy to own and use.
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Who’s Involved?
We all own the user experience.
In order to achieve high-quality user experience for our offerings there must be a seamless merging of multiple disciplines, including engineering, marketing, support, and interface design.
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User Experience Goals
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The Team
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The User Experience Team
Beth
Anuraagsr
Pradheepsr
Shantanu
TBH
Dhayan
Jason
UI Engineering
Interaction Design & Usability Technical Writing
Director of User Experience
VP of Technology
TBH - SF
Aarohi
Yogesh TBHPoushal
isr
Senthil
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The Process
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User Experience Activities
User researc
h
Info Architectu
re
DEVELOPMENT & TESTING
DESIGNDEFINITIONDISCOVERY
UI scope
UI audits
High-level UI concept
s
Interaction
design
Visual design
UI standar
ds
Usability
testing
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Design Activities
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Requirements Definition + High-level Design
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Process workflow
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Concept Sketches
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Wireframes and Final Mock-ups
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Research Activities
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Site Visits (Contextual Inquiries)
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Feature Discussions
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User Interviews
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Concept Reviews
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Usability Studies
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The end / la fin
And that’s about it…
Questions?