User Experience Designer · Qualification Pack 1 IT-ITeS Sector Skill Council || IT-ITeS Sector...
Transcript of User Experience Designer · Qualification Pack 1 IT-ITeS Sector Skill Council || IT-ITeS Sector...
Qualification Pack
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IT-ITeS Sector Skill Council || IT-ITeS Sector Skill Council, NASSCOM, Plot No - 7, 8, 9 & 10,3rd
Floor, Sector 126, Noida
Uttar Pradesh - 201303
User Experience Designer
QP Code: SSC/Q8404
NSQF Level: 6
Qualification Pack
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Contents SSC/Q8404: User Experience Designer .............................................................................. 3
Brief Job Description .................................................................................................... 3
Applicable National Occupational Standards (NOS) .............................................................. 3
Compulsory NOS: ......................................................................................................... 3
Qualification Pack (QP) Parameters .................................................................................. 4
SSC/N8419: Define the user experience design process and standards ............................................ 6
SSC/N8420: Design and define style guide/ design system and specifications for developers ................ 10
SSC/N8421: Understand the business goals and define use cases as per the user needs ..................... 14
SSC/N8422: Conduct a competitive analysis on strength and weakness of competitors products ........... 18
SSC/N8423: Create user personas to encapsulate and communicate user behavior patterns ................ 22
SSC/N8424: Develop sitemap and information architecture for the solution planned for the customer ..... 27
SSC/N8425: Develop user experience maps, user journeys and user flows ...................................... 32
SSC/N8426: Develop detailed wireframes to illustrate flow, interactions and interface elements ............ 36
SSC/N8427: Develop a visual design/screens for the proposed wireframe ....................................... 40
SSC/N828: Design the assets such as imagery, graphics and animations for the user interface ............. 45
SSC/N8429: Conduct usability tests on the planned user experience designs at different stages ............ 49
SSC/N9005: Develop your knowledge, skills and competence ...................................................... 54
SSC/N9006: Build and maintain relationships at the workplace .................................................... 58
SSC/N9010: Convince others to take appropriate action in different situations ................................. 61
SSC/N9012: Manage and collaborate with stakeholders for project success ..................................... 64
Assessment Guidelines and Assessment Weightage ........................................................... 68
Assessment Guidelines ................................................................................................. 68
Assessment Weightage ................................................................................................. 68
Acronyms .................................................................................................................... 71
Glossary ...................................................................................................................... 72
Qualification Pack
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SSC/Q8404: User Experience Designer
Brief Job Description
Individuals in this job role are responsible for the design user experience and user designer of web-
based and mobile based application. The ensure that the application interface are easy to
comprehend and easily understood by the user.
Personal Attributes
User Experience Designer must work independently and collaborate with various stakeholders
involved in the development of Web or Mobile based solution to develop engaging user interfaces
and interface designs. They must lead team members and manage team performance to achieve
project success.
Applicable National Occupational Standards (NOS)
Compulsory NOS:
1. SSC/N8419: Define the user experience design process and standards
2. SSC/N8420: Design and define style guide/ design system and specifications for developers
3. SSC/N8421: Understand the business goals and define use cases as per the user needs
4. SSC/N8422: Conduct a competitive analysis on strength and weakness of competitors products
5. SSC/N8423: Create user personas to encapsulate and communicate user behavior patterns
6. SSC/N8424: Develop sitemap and information architecture for the solution planned for the customer
7. SSC/N8425: Develop user experience maps, user journeys and user flows
8. SSC/N8426: Develop detailed wireframes to illustrate flow, interactions and interface elements
9. SSC/N8427: Develop a visual design/screens for the proposed wireframe
10. SSC/N8428: Design the assets such as imagery, graphics and animations for the user interface
11. SSC/N8429: Conduct usability tests on the planned user experience designs at different stages
12. SSC/N9005: Develop your knowledge, skills and competence
13. SSC/N9006: Build and maintain relationships at the workplace
14. SSC/N9010: Convince others to take appropriate action in different situations
15. SSC/N9012: Manage and collaborate with stakeholders for project success
Qualification Pack
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Qualification Pack (QP) Parameters
Sector IT-ITeS
Sub-Sector Future Skills
Occupation Web and Mobile Development
Country India
NSQF Level 6
Aligned to NCO/ISCO/ISIC Code NCO-2015/ 2513.0201
Qualification Pack
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Minimum Educational Qualification &
Experience
Bachelor’s Degree in Engineering / Technology / Statistics
/ Mathematics / Computer Science/Physical Sciences
Minimum Level of Education for
Training in School
Pre-Requisite License or Training NA
Minimum Job Entry Age 21 Years
Last Reviewed On 16/12/2019
Next Review Date 16/12/2024
NSQC Approval Date TBD
Version 1.0
Qualification Pack
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SSC/N8419: Define the user experience design process and standards
Description
This unit is about developing a design framework and defining user experience design
standards
Scope This unit/task covers the following:
• Design framework
Elements and Performance Criteria
Design framework
To be competent, the user/individual on the job must be able to: PC1. implement core design principles throughout the user experience design process
(relevant to current time)
PC2. develop research methods that enable the collection of user requirements and user
behavior patterns
PC3. drive the empathy mapping process to understand users’ needs, goals, expectations,
behavior, habits
PC4. develop frameworks for brainstorming, imagining and reflecting on possible solution
outcomes
PC5. drive the prototyping process by facilitating sketching, visualization and beta version
development processes
PC6. drive processes for user behavior research, user persona development, user journeys
and user flows
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. organizational policies, procedures and guidelines which relate to collecting user
requirements and behavior patterns for the solution
KU2. organizational policies and procedures for prototyping
KU3. organizational policies and procedures for documenting various research findings
KU4. who to involve while performing user research?
KU5. the range of standard templates and tools available and how to use them
KU6. best practices for developing design frameworks
KU7. how to implement design thinking principles
KU8. how to perform the empathy mapping process
KU9. how to drive processes for user behavior research, user persona development,
user journeys and user flows
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Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. follow instructions, guidelines, procedures, rules and service level agreements
GS2. contribute to the quality of team work
GS3. work independently and collaboratively
GS4. complete accurate well written work with attention to detail
GS5. ability to understand business impact and disseminate relevant information to
others
GS6. pass on relevant information to others
GS7. check the work is complete and free from errors
GS8. apply balanced judgments to different situations
GS9. provide opinions on work in a detailed and constructive way
GS10. make decisions on suitable courses
GS11. plan and organize the work to achieve targets and deadlines
GS12. apply problem-solving approaches in different situations
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Assessment Criteria
Assessment Criteria for outcomes Theory
Marks
Practical Marks
Project Marks
Viva Marks
Design framework 32 68
PC1. implement core design principles
throughout the user experience design process
(relevant to current time) 6 13 - -
PC2. develop research methods that enable
the collection of user requirements and user
behavior patterns 5 10 - -
PC3. drive the empathy mapping process to
understand users’ needs, goals, expectations,
behavior, habits 6 13 - -
PC4. develop frameworks for brainstorming,
imagining and reflecting on possible solution
outcomes 5 12 - -
PC5. drive the prototyping process by
facilitating sketching, visualization and beta
version development processes 5 10 - -
PC6. drive processes for user behavior
research, user persona development, user
journeys and user flows 5 10 - -
NOS Total 32 68 - -
Qualification Pack
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National Occupational Standards (NOS) Parameters
NOS Code SSC/N8419
NOS Name Define the user experience design process and standards
Sector IT-ITeS
Sub-Sector Future Skills
Occupation Web and Mobile Development
NSQF Level 7
Credits NA
Version 1.0
Last Reviewed Date 16/12/2019
Next Review Date 16/12/2024
NSQC Clearance Date TBD
Qualification Pack
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SSC/N8420: Design and define style guide/ design system and specifications for developers
Description
This unit is about designing system and style guides.
Scope
This unit/task covers the following:
• Design systems and style guides
Elements and Performance Criteria
Design systems and style guides
To be competent, the user/individual on the job must be able to:
PC1. assess the current business of the client
PC2. define typography systems, i.e., titles, subtitles, headings (H1, H2, H3), body text and
captions used in design
PC3. provide specifications and examples for spacing, padding and placement of design
elements
PC4. address interface layouts across screen sizes
PC5. specify color palette, specifications, combinations, and provide relevant examples
PC6. provide the sizes, styles, colors, placement, spacing and typographic elements of
various buttons to be used in the solution based on context
PC7. provide guidelines for the different UI components that may be needed, including
Iconography, Tooltips and popovers, Modals, Form elements, Data Tables, Navigation
menus, Charts and data visualizations, Tabs, On-off switches, Dialogs, Content grid lists,
Vertical lists, Toolbars, Date and time pickers, Loading indicators, Checkboxes, Alerts,
Dropdown menus, Sliders, Steppers and Pagination etc.
PC8. document the design rationale used in the design system
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. organizational policies, procedures and guidelines which relate to using specific
typography systems for designs
KU2. organizational policies and procedures for providing guidelines for the required UI
components
KU3. organizational policies and procedures for documenting designs used in the design
system
KU4. whom to involve while defining typography systems
KU5. the range of standard templates and tools available and how to use them
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KU6. best practices for defining style guides
KU7. how to define typography systems
KU8. how to define colour palettes for the solutions
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. follow instructions, guidelines, procedures, rules and service level agreements
GS2. contribute to the quality of team work
GS3. work independently and collaboratively
GS4. complete accurate well written work with attention to detail
GS5. ability to understand business impact and disseminate relevant information to
others
GS6. pass on relevant information to others
GS7. check the work is complete and free from errors
GS8. apply balanced judgments to different situations
GS9. provide opinions on work in a detailed and constructive way
GS10. make decisions on suitable courses
GS11. plan and organize the work to achieve targets and deadlines
GS12. apply problem-solving approaches in different situations
Qualification Pack
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Assessment Criteria
Assessment Criteria for outcomes Theory
Marks
Practical Marks
Project Marks
Viva Marks
Design systems and style guides 30 70
PC1. define typography systems, i.e., titles,
subtitles, headings (H1, H2, H3), body text
and captions used in design 5 12 - -
PC2. provide specifications and examples for
spacing, padding and placement of design
elements 4 9 - -
PC3. address interface layouts across screen
sizes 4 9 - -
PC4. define colour palette, specifications,
combinations, and provide relevant
examples 5 12 - -
PC5. specify the sizes, styles, colors,
placement, spacing and typographic
elements of various buttons to be used in
the solution based on context
4 9 - -
PC6. provide guidelines for the different UI
components that may be needed, including
Iconography, Tooltips and popovers, Modals,
Form elements, Data Tables, Navigation
menus, Charts and data visualizations, Tabs,
On-off switches, Dialogs, Content grid lists,
Vertical lists, Toolbars, Date and time
pickers, Loading indicators, Checkboxes,
Alerts, Dropdown menus, Sliders, Steppers
and Pagination etc.
5 12 - -
PC7. document the design rationale used in
the design system 3 7
NOS Total 30 70 - -
Qualification Pack
13
National Occupational Standards (NOS) Parameters
NOS Code SSC/N8420
NOS Name Design and define style guide/ design system and specifications for developers
Sector IT-ITeS
Sub-Sector Future Skills
Occupation Web and Mobile Development
NSQF Level 7
Credits NA
Version 1.0
Last Reviewed Date 16/12/2019
Next Review Date 16/12/2024
NSQC Clearance Date TBD
Qualification Pack
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SSC/N8421: Understand the business goals and define use cases as per the user needs Description
This unit is about performing business case analysis and developing use cases
accordingly
Scope This unit/task covers the following:
• Business Case Analysis and use case development
• Problem statement
Elements and Performance Criteria
Business case analysis and use case development
To be competent, the user/individual on the job must be able to: PC1. identify business problems/opportunities which can serve as prospective business cases
PC2. evaluate organizational capability to deliver identified business cases
PC3. effectively communicate the findings and recommendations of identified business cases
to all relevant stakeholders within the organization
PC4. gather stakeholder support to develop solutions for identified business cases
PC5. develop new use cases for identified business cases
Problem statement
To be competent, the user/individual on the job must be able to: PC6. help define business goals and technical specifications of the solution as per
requirements
PC7. establish relationships with key relevant stakeholders such as design teams, business
managers, product managers, etc.
PC8. drive processes for user behavior research, user persona development, user journeys
and user flows
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. organizational policies, procedures and guidelines which relate to user behavior
research, user persona development, user journeys and user flows
KU2. organizational policies and procedures for providing guidelines for gathering
stakeholder support for solution development
KU3. organizational policies and procedures for documenting use cases
KU4. who to involve while defining technical specifications of the solution
KU5. the range of standard templates and tools available and how to use them
KU6. best practices for defining use cases
KU7. how to perform business case analysis
KU8. how to develop use cases
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KU9. how to drive user behavior research processes
KU10. how to create user journey and user flows
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. follow instructions, guidelines, procedures, rules and service level agreements
GS2. contribute to the quality of team work
GS3. work independently and collaboratively
GS4. complete accurate well written work with attention to detail
GS5. ability to understand business impact and disseminate relevant information to
others
GS6. pass on relevant information to others
GS7. check the work is complete and free from errors
GS8. apply balanced judgments to different situations
GS9. provide opinions on work in a detailed and constructive way
GS10. make decisions on suitable courses
GS11. plan and organize the work to achieve targets and deadlines
GS12. apply problem-solving approaches in different situations
Qualification Pack
16
Assessment Criteria
Assessment Criteria for outcomes Theory
Marks
Practical Marks
Project Marks
Viva Marks
Business Case Analysis and use case
development 19 41
PC1. identify business
problems/opportunities which can serve as
prospective business cases 4 8 - -
PC2. evaluate organizational capability to
deliver identified business cases 4 8 - -
PC3. effectively communicate the findings
and recommendations of identified business
cases to all relevant stakeholders within the
organization
2 6 - -
PC4. gather stakeholder support to develop
solutions for identified business cases 4 8 - -
PC5. develop new use cases for identified
business cases 5 11 - -
Problem statement 13 27
PC6. help define business goals and
technical specifications of the solution as per
requirements 5 11 - -
PC7. establish relationships with key
relevant stakeholders such as design teams,
business managers, product managers, etc. 4 8 - -
PC8. drive processes for user behavior
research, user persona development, user
journeys and user flows 4 8 - -
NOS Total 32 68 - -
Qualification Pack
17
National Occupational Standards (NOS) Parameters
NOS Code SSC/N8421
NOS Name Understand the business goals and define use cases as per the user needs
Sector IT-ITeS
Sub-Sector Future Skills
Occupation Web and Mobile Development
NSQF Level 6
Credits NA
Version 1.0
Last Reviewed Date 16/12/2019
Next Review Date 16/12/2024
NSQC Clearance Date TBD
Qualification Pack
18
SSC/N8422: Conduct a competitive analysis on strength and weakness of competitors products
Description
This unit is about evaluating industry trends and analyzing the strength and weakness
of competitor products
Scope
This unit/task covers the following:
• Industry trends analysis • Competitor analysis
Elements and Performance Criteria
Industry trends analysis
To be competent, the user/individual on the job must be able to: PC1. gather and analyze intelligence about products, customers, competitors and landscapes
PC2. identify standard and emerging UI/UX trends, design principles and best practices
PC3. stay up to date with latest industry trends
Competitor analysis
To be competent, the user/individual on the job must be able to: PC4. track both leading and emerging solutions across the spectrum of solution providers
PC5. evaluate solutions based on criteria such as tone, features, user reviews, wait/load
times, customer service, overall design, etc.
PC6. list overall strengths and weakness of various solutions
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. organizational policies, procedures and guidelines which relate to gathering
intelligence
KU2. organizational policies and procedures for tracking solutions
KU3. organizational policies and procedures for documenting findings from research
KU4. whom to involve while gathering intelligence
KU5. the range of standard templates and tools available and how to use them
KU6. best practices for performing competitor analysis
KU7. how to perform competitor analysis
KU8. how to evaluate various solutions
Generic Skills (GS)
User/individual on the job needs to know how to:
Qualification Pack
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GS1. follow instructions, guidelines, procedures, rules and service level agreements
GS2. contribute to the quality of team work
GS3. work independently and collaboratively
GS4. complete accurate well written work with attention to detail
GS5. ability to understand business impact and disseminate relevant information to
others
GS6. pass on relevant information to others
GS7. check the work is complete and free from errors
GS8. apply balanced judgments to different situations
GS9. provide opinions on work in a detailed and constructive way
GS10. make decisions on suitable courses
GS11. plan and organize the work to achieve targets and deadlines
GS12. apply problem-solving approaches in different situations
Qualification Pack
20
Assessment Criteria
Assessment Criteria for outcomes Theory
Marks
Practical Marks
Project Marks
Viva Marks
Industry trends analysis 15 30
PC1. gather and analyze intelligence about
products, customers, competitors and
landscapes 5 10 - -
PC2. identify standard and emerging UI/UX
trends, design principles and best practices 5 10 - -
PC3. stay up to date with latest industry
trends 5 10 - -
Competitor analysis 17 38
PC4. track both leading and emerging
solutions across the spectrum of solution
providers 5 10
PC5. evaluate solutions based on criteria such
as tone, features, user reviews, wait/load
times, customer service, overall design, etc. 6 14
PC6. list overall strengths and weakness of
various solutions 6 14 - -
NOS Total 32 68 - -
Qualification Pack
21
National Occupational Standards (NOS) Parameters
NOS Code SSC/N8422
NOS Name Conduct a competitive analysis on strength and weakness of competitors products
Sector IT-ITeS
Sub-Sector Future Skills
Occupation Web and Mobile Development
NSQF Level 6
Credits NA
Version 1.0
Last Reviewed Date 16/12/2019
Next Review Date 16/12/2024
NSQC Clearance Date TBD
Qualification Pack
22
SSC/N8423: Create user personas to encapsulate and communicate user behavior patterns
Description
This unit is about creating user personas to identify user behavior patterns
Scope
This unit/task covers the following:
• Research user behavior patterns • Evaluate user interview data
• Classify personas • Create personas • Utilize personas
Elements and Performance Criteria
Research user behavior patterns
To be competent, the user/individual on the job must be able to: PC1. determine method(s) of research to collect user behavior data
PC2. recruit diverse unbiased users to participate in research considering both demographic
and psychographic factors
PC3. gather user behavior data through questionnaires, online/offline/face-to-face interviews,
group discussions, etc.
Evaluate user interview data
To be competent, the user/individual on the job must be able to: PC4. evaluate user behavior data gathered in user interviews
PC5. tag the most important insights and problems gathered from user interviews
PC6. ensure that data shows the current state of the interviewees instead of their expectation
of the future
Classify personas
To be competent, the user/individual on the job must be able to: PC7. look for specific and repeatable metrics and patterns across users
PC8. classify users into various possible groups based on identified metrics and patterns
PC9. narrow search by minimizing and restricting the number of possible user groups
Create personas
To be competent, the user/individual on the job must be able to: PC10. for each user group, create a suitable identity who could represent the group
PC11. create a name for the identity and choose an appropriate image to represent the person
PC12. create a comprehensive persona for the person, including age, education, occupation,
skills, attitude, likes, dislikes, habits, etc.
PC13. ensure that personas sufficiently reflect the data and conclusions of investigations
Utilize personas
To be competent, the user/individual on the job must be able to: PC14. evaluate scenarios in which the personas have a need to use the solution
Qualification Pack
23
PC15. utilize personas to optimize function design throughout the entire development
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. organizational policies, procedures and guidelines which relate to researching user
behavior patterns
KU2. organizational policies and procedures which relate to conducting user interviews
KU3. organizational policies and procedures for documenting findings from research
KU4. who to involve while conducting user interviews?
KU5. the range of standard templates and tools available and how to use them
KU6. best practices for creating user personas
KU7. how to conduct user interviews
KU8. how to develop user personas
KU9. how to utilize user personas throughout development
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. follow instructions, guidelines, procedures, rules and service level agreements
GS2. contribute to the quality of team work
GS3. work independently and collaboratively
GS4. complete accurate well written work with attention to detail
GS5. ability to understand business impact and disseminate relevant information to
others
GS6. pass on relevant information to others
GS7. check the work is complete and free from errors
GS8. apply balanced judgments to different situations
GS9. provide opinions on work in a detailed and constructive way
GS10. make decisions on suitable courses
GS11. plan and organize the work to achieve targets and deadlines
GS12. apply problem-solving approaches in different situations
Qualification Pack
24
Assessment Criteria
Assessment Criteria for outcomes Theory
Marks
Practical Marks
Project Marks
Viva Marks
Research user behavior patterns 6 11
PC1. determine method(s) of research to
collect user behavior data 2 3 - -
PC2. recruit diverse unbiased users to
participate in research considering both
demographic and psychographic factors 2 3 - -
PC3. gather user behavior data through
questionnaires, online/offline/face-to-face
interviews, group discussions, etc. 2 5 - -
Evaluate user interview data 7 14
PC4. evaluate user behavior data gathered
in user interviews 3 6 - -
PC5. tag the most important insights and
problems gathered from user interviews 2 5 - -
PC6. ensure that data shows the current
state of the interviewees instead of their
expectation of the future 2 3 - -
Classify personas 7 14
PC7. look for specific and repeatable metrics
and patterns across users 2 5 - -
PC8. classify users into various possible
groups based on identified metrics and
patterns 3 6 - -
PC9. narrow search by minimizing and
restricting the number of possible user
groups 2 3
Create personas 9 19
PC10. for each user group, create a suitable
identity who could represent the group 2 5
Qualification Pack
25
Assessment Criteria for outcomes Theory
Marks
Practical Marks
Project Marks
Viva Marks
PC11. create a name for the identity and
and choose an appropriate image to
represent the person 2 5
PC12. create a comprehensive persona for
the person, including age, education,
occupation, skills, attitude, likes, dislikes,
habits, etc.
3 6
PC13. ensure that personas sufficiently
reflect the data and conclusions of
investigations 2 3
Utilize personas 4 9
PC14. evaluate scenarios in which the
personas have a need to use the solution 2 3
PC15. utilize personas to optimize function
design throughout the entire development 2 6
NOS Total 33 67 - -
Qualification Pack
26
National Occupational Standards (NOS) Parameters
NOS Code SSC/N8423
NOS Name Create user personas to encapsulate and communicate user behavior patterns
Sector IT-ITeS
Sub-Sector Future Skills
Occupation Web and Mobile Development
NSQF Level 6
Credits NA
Version 1.0
Last Reviewed Date 16/12/2019
Next Review Date 16/12/2024
NSQC Clearance Date TBD
Qualification Pack
27
SSC/N8424: Develop sitemap and information architecture for the solution planned for the customer
Description
This unit is about developing sitemap and information architecture for the solution
Scope
This unit/task covers the following:
• Prepare information hierarchy • Build navigation hierarchy
• Site mapping
Elements and Performance Criteria
Prepare information hierarchy
To be competent, the user/individual on the job must be able to: PC1. create a list of information elements on all the pages of the solution
PC2. include all information related to headings and subheadings, texts, media files (images,
video, audio), documents (doc, pdf, ppt) and URL-links of the pages
PC3. create a taxonomy to group all the different unstructured pieces of information and give
them descriptions
Build navigation hierarchy
To be competent, the user/individual on the job must be able to: PC4. design navigation such that visitors are able to find what they need
PC5. create a navigation system which consists of elements such as buttons, menus and
tables of content
PC6. determine which navigation style to use in the solution (e.g., hierarchical, global/site-
wide, local, etc.)
PC7. create appropriate labelling to attract user attention and give user proper understanding
of what to expect from clicking on a link
Site mapping
To be competent, the user/individual on the job must be able to: PC8. determine which site map pattern to use (such as single page model, flat structure,
index pages pattern, strict hierarchy pattern, co-existing hierarchies’ pattern, etc.)
PC9. create sitemaps to illustrate the hierarchy of content and display navigation
PC10. share information architecture and site maps with relevant stakeholders and developers
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. organizational policies, procedures and guidelines which relate to creating
taxonomies for information elements
Qualification Pack
28
KU2. organizational policies and procedures which relate to creating sitemaps
KU3. organizational policies and procedures for documenting sitemaps and information
architecture
KU4. whom to involve while creating sitemaps
KU5. the range of standard templates and tools available and how to use them
KU6. best practices for creating sitemaps
KU7. how to design navigation systems
KU8. how to create sitemaps
KU9. how to develop information architecture
Generic Skills (GS) User/individual on the job needs to know how to:
GS1. follow instructions, guidelines, procedures, rules and service level agreements
GS2. contribute to the quality of team work
GS3. work independently and collaboratively
GS4. complete accurate well written work with attention to detail
GS5. ability to understand business impact and disseminate relevant information to
others
GS6. pass on relevant information to others
GS7. check the work is complete and free from errors
GS8. apply balanced judgments to different situations
GS9. provide opinions on work in a detailed and constructive way
GS10. make decisions on suitable courses
GS11. plan and organize the work to achieve targets and deadlines
GS12. apply problem-solving approaches in different situations
Qualification Pack
29
Assessment Criteria
Assessment Criteria for outcomes Theory
Marks
Practical Marks
Project Marks
Viva Marks
Prepare information hierarchy 9 18
PC1. create a list of information elements on
all the pages of the solution 3 6 - -
PC2. include all information related to
headings and subheadings, texts, media
files (images, video, audio), documents
(doc, pdf, ppt) and URL-links of the pages
3 6 - -
PC3. create a taxonomy to group all the
different unstructured pieces of information
and give them descriptions 3 6 - -
Build navigation hierarchy 13 27
PC4. design navigation such that visitors are
able to find what they need 4 9 - -
PC5. create a navigation system which
consists of elements such as buttons, menus
and tables of content 3 6 - -
PC6. determine which navigation style to
use in the solution (e.g., hierarchical,
global/site-wide, local, etc.) 3 6 - -
PC7. create appropriate labelling to attract
user attention and give user proper
understanding of what to expect from
clicking on a link
3 6 - -
Site mapping 11 22
PC8. determine which site map pattern to
use (such as single page model, flat
structure, index pages pattern, strict
hierarchy pattern, co-existing hierarchies’
pattern, etc.)
3 6 - -
PC9. create sitemaps to illustrate the
hierarchy of content and display navigation 5 10 - -
Qualification Pack
30
Assessment Criteria for outcomes Theory
Marks
Practical Marks
Project Marks
Viva Marks
PC10. share information architecture and
site maps with relevant stakeholders and
developers 3 6 - -
NOS Total 33 67 - -
Qualification Pack
31
National Occupational Standards (NOS) Parameters
NOS Code SSC/N8424
NOS Name Develop sitemap and information architecture for the solution planned for the customer
Sector IT-ITeS
Sub-Sector Future Skills
Occupation Web and Mobile Development
NSQF Level 6
Credits NA
Version 1.0
Last Reviewed Date 16/12/2019
Next Review Date 16/12/2024
NSQC Clearance Date TBD
Qualification Pack
32
SSC/N8425: Develop user experience maps, user journeys and user flows
Description
This unit is about creating and executing a project charter and defining KPIs for
monitoring the implementation of the project charter
Scope
This unit/task covers the following:
• Create user experience maps • Create user journeys
• Create user flows
Elements and Performance Criteria
Create user experience maps
To be competent, the user/individual on the job must be able to: PC1. determine the scope of the user experience map
PC2. ascertain the expectations that a user persona has about the interaction with the
solution
PC3. describe the stages that the user experiences while engaging with the solution
PC4. clearly define how customers discover your solution, evaluate your services, pick you
over competitors, purchase from you, and engage with you
Create user journeys
To be competent, the user/individual on the job must be able to: PC5. establish the touchpoints for the customer to interact with the solution
PC6. sketch the journey in a format of step-by-step interaction
Create user flows
To be competent, the user/individual on the job must be able to: PC7. evaluate user goals and the various user flows possible to achieve a particular user goal
PC8. ensure that the flows effectively represent complexities such as multiple users,
scenarios, touchpoints, mediums, etc.
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. organizational policies, procedures and guidelines which relate to evaluating user
goals
KU2. organizational policies and procedures which relate to sketching user journeys
KU3. organizational policies and procedures for documenting user experience maps,
user journeys and user flows
KU4. the range of standard templates and tools available and how to use them
KU5. best practices for developing user experience maps, user journeys and user flows
Qualification Pack
33
KU6. how to create user experience maps
KU7. how to create user journeys
KU8. how to create user flows
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. follow instructions, guidelines, procedures, rules and service level agreements
GS2. contribute to the quality of team work
GS3. work independently and collaboratively
GS4. complete accurate well written work with attention to detail
GS5. ability to understand business impact and disseminate relevant information to
others
GS6. pass on relevant information to others
GS7. check the work is complete and free from errors
GS8. apply balanced judgments to different situations
GS9. provide opinions on work in a detailed and constructive way
GS10. make decisions on suitable courses
GS11. plan and organize the work to achieve targets and deadlines
GS12. apply problem-solving approaches in different situations
Qualification Pack
34
Assessment Criteria
Assessment Criteria for outcomes Theory
Marks
Practical Marks
Project Marks
Viva Marks
Create user experience maps 14 34
PC1. determine the scope of the user
experience map 3 7 - -
PC2. ascertain the expectations that a user
persona has about the interaction with the
solution 3 7 - -
PC3. describe the stages that the user
experiences while engaging with the solution 4 10 - -
PC4. clearly define how customers discover
your solution, evaluate your services, pick you
over competitors, purchase from you, and
engage with you
4 10 - -
Create user journeys 8 20
PC5. establish the touchpoints for the
customer to interact with the solution 3 8 - -
PC6. sketch the journey in a format of step-
by-step interaction 5 12 - -
Create user flows 7 17
PC7. evaluate user goals and the various user
flows possible to achieve a particular user goal 4 10 - -
PC8. ensure that the flows effectively
represent complexities such as multiple users,
scenarios, touchpoints, mediums, etc. 3 7 - -
NOS Total 29 71 - -
Qualification Pack
35
National Occupational Standards (NOS) Parameters
NOS Code SSC/N8425
NOS Name Develop user experience maps, user journeys and user flows
Sector IT-ITeS
Sub-Sector Future Skills
Occupation Web and Mobile Development
NSQF Level 6
Credits NA
Version 1.0
Last Reviewed Date 16/12/2019
Next Review Date 16/12/2024
NSQC Clearance Date TBD
Qualification Pack
36
SSC/N8426: Develop detailed wireframes to illustrate flow, interactions and interface elements
Description This unit is about developing wireframes and evaluating user experience
Scope This unit/task covers the following:
• Create wireframes • Evaluate user experience
Elements and Performance Criteria
Create wireframes
To be competent, the user/individual on the job must be able to: PC1. develop wireframes to highlight flow, interactions, function, features, and basic design
elements based on the form factor or screen size of the device
PC2. ensure that wireframe transitions look clear and logical
Evaluate user experience
To be competent, the user/individual on the job must be able to: PC3. gather and analyze information about users on a regular basis
PC4. evaluate the goals of the customer and what they wanted to achieve while using the
solution
PC5. identify the intention of the user during the various customer phases
PC6. determine points of friction faced by the customer and evaluate the flow for better user
experience
PC7. develop and evaluate a wireframe prototype to evaluate user flow and interactions
PC8. evaluate the overall experience and feedback of the customer
PC9. continuously use the information from usability testing sessions and app analytics to
refine user journey
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. organizational policies, procedures and guidelines which relate to gathering user
information
KU2. organizational policies and procedures which relate to obtaining feedback from
customers
KU3. organizational policies and procedures for documenting customer feedback
KU4. the range of standard templates and tools available and how to use them
KU5. best practices for creating wireframes
KU6. how to create wireframes
Qualification Pack
37
KU7. how to evaluate customer experience and feedback
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. follow instructions, guidelines, procedures, rules and service level agreements
GS2. contribute to the quality of team work
GS3. work independently and collaboratively
GS4. complete accurate well written work with attention to detail
GS5. ability to understand business impact and disseminate relevant information to
others
GS6. pass on relevant information to others
GS7. check the work is complete and free from errors
GS8. apply balanced judgments to different situations
GS9. provide opinions on work in a detailed and constructive way
GS10. make decisions on suitable courses
GS11. plan and organize the work to achieve targets and deadlines
GS12. apply problem-solving approaches in different situations
Qualification Pack
38
Assessment Criteria
Assessment Criteria for outcomes Theory
Marks
Practical Marks
Project Marks
Viva Marks
Create wireframes 8 16
PC1. develop wireframes to highlight flow,
interactions, function, features, and basic
design elements based on the form factor or
screen size of the device
5 10 - -
PC2. ensure that wireframe transitions look
clear and logical 3 6 - -
Evaluate user experience 25 51
PC3. gather and analyze information about
users on a regular basis 3 6 - -
PC4. evaluate the goals of the customer and
what they wanted to achieve while using the
solution 4 8 - -
PC5. identify the intention of the user during
the various customer phases 3 6 - -
PC6. determine points of friction faced by the
customer and evaluate the flow for better user
experience 4 8 - -
PC7. develop and evaluate a wireframe
prototype to evaluate user flow and
interactions 5 10 - -
PC8. evaluate the overall experience and
feedback of the customer 3 7 - -
PC9. continuously use the information from
usability testing sessions and app analytics to
refine user journey 3 6 - -
NOS Total 33 67 - -
Qualification Pack
39
National Occupational Standards (NOS) Parameters
NOS Code SSC/N8426
NOS Name Develop detailed wireframes to illustrate flow, interactions and interface elements
Sector IT-ITeS
Sub-Sector Future Skills
Occupation Web and Mobile Development
NSQF Level 6
Credits NA
Version 1.0
Last Reviewed Date 16/12/2019
Next Review Date 16/12/2024
NSQC Clearance Date TBD
Qualification Pack
40
SSC/N8427: Develop a visual design/screens for the proposed wireframe
Description
This unit is about organizing tasks within the team to effectively meet project goals.
Scope
This unit/task covers the following:
• Core user experience • Device variety
• Screen specifics • Usability tests
Elements and Performance Criteria
Core user experience
To be competent, the user/individual on the job must be able to: PC1. analyze the most common and important tasks customers must complete using the
interface
Device variety
To be competent, the user/individual on the job must be able to: PC2. identify the various device groups for the product such as mobile devices, tablets,
desktops, smart TVs, smartwatches, etc.
PC3. identify the various modes of interaction that depend on the particular device group
PC4. adapt user experience based on the various modes of interaction
Screen specifics
To be competent, the user/individual on the job must be able to: PC5. design for smallest screens by prioritizing most essential features and elements only
PC6. ensure that big screens are not developed only by scaling up small screen designs
PC7. pay attention to image quality as screens are scaled up
PC8. provide consistent experience over various device groups
PC9. provide seamless experience as users move across various device groups
Usability tests
To be competent, the user/individual on the job must be able to: PC10. perform usability tests for solution with real users across various device groups
PC11. uncover UX issues to resolve prior to release
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. organizational policies, procedures and guidelines which relate to screens for which
solution is designed
KU2. organizational policies and procedures for documenting results from usability tests
Qualification Pack
41
KU3. the range of standard templates and tools available and how to use them
KU4. best practices for developing visual designs/screens
KU5. how to develop designs for a wireframe
KU6. how to perform usability tests
KU7. how to design interfaces for various screens
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. follow instructions, guidelines, procedures, rules and service level agreements
GS2. contribute to the quality of team work
GS3. work independently and collaboratively
GS4. complete accurate well written work with attention to detail
GS5. ability to understand business impact and disseminate relevant information to
others
GS6. pass on relevant information to others
GS7. check the work is complete and free from errors
GS8. apply balanced judgments to different situations
GS9. provide opinions on work in a detailed and constructive way
GS10. make decisions on suitable courses
GS11. plan and organize the work to achieve targets and deadlines
GS12. apply problem-solving approaches in different situations
Qualification Pack
42
Assessment Criteria
Assessment Criteria for outcomes Theory
Marks
Practical Marks
Project Marks
Viva Marks
Core user experience 3 6
PC1. analyze the most common and
important tasks customers must complete
using the interface 3 6 - -
Device variety 9 18
PC2. identify the various device groups for
the product such as mobile devices, tablets,
desktops, smart TVs, smartwatches, etc. 3 6 - -
PC3. identify the various modes of
interaction that depend on the particular
device group 3 6 - -
PC4. adapt user experience based on the
various modes of interaction 3 6 - -
Screen specifics 14 29
PC5. design for smallest screens by
prioritizing most essential features and
elements only 3 6 - -
PC6. ensure that big screens are not
developed only by scaling up small screen
designs 2 5 - -
PC7. pay attention to image quality as
screens are scaled up 3 6 - -
PC8. provide consistent experience over
various device groups 3 6 - -
PC9. provide seamless experience as users
move across various device groups 3 6 - -
Usability tests 7 14
PC10. perform usability tests for solution
with real users across various device groups 4 8 - -
PC11. uncover UX issues to resolve prior to
release 3 6 - -
Qualification Pack
43
Assessment Criteria for outcomes Theory
Marks
Practical Marks
Project Marks
Viva Marks
NOS Total 33 67 - -
Qualification Pack
44
National Occupational Standards (NOS) Parameters
NOS Code SSC/N8427
NOS Name Develop a visual design/screens for the proposed wireframe
Sector IT-ITeS
Sub-Sector Future Skills
Occupation Web and Mobile Development
NSQF Level 6
Credits NA
Version 1.0
Last Reviewed Date 16/12/2019
Next Review Date 16/12/2024
NSQC Clearance Date TBD
Qualification Pack
45
SSC/N828: Design the assets such as imagery, graphics and animations for the user interface
Description
This unit is about designing UI assets and engaging with other teams to implement solutions
Scope This unit/task covers the following:
• Designing of UI assets
Elements and Performance Criteria
Designing of UI assets
To be competent, the user/individual on the job must be able to:
PC1. drive the UI asset development process for imagery, graphics and animations for the
user interface
PC2. define final theme, specs, and guidelines required for implementation
PC3. prepare and share design specifications to the development team
PC4. engage with development teams to implement solutions
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. organizational policies and procedures for working with stakeholders and their role
and responsibilities in relation to this
KU2. organizational policies, procedures and guidelines which relate to designing UI
assets
KU3. organizational policies and procedures for documenting design specifications
KU4. the range of standard templates and tools available and how to use them
KU5. best practices for designing UI assets
KU6. how to drive UI asset development process
KU7. how to design various UI assets
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. follow instructions, guidelines, procedures, rules and service level agreements
GS2. contribute to the quality of team work
GS3. work independently and collaboratively
Qualification Pack
46
GS4. complete accurate well written work with attention to detail
GS5. ability to understand business impact and disseminate relevant information to
others
GS6. pass on relevant information to others
GS7. check the work is complete and free from errors
GS8. apply balanced judgments to different situations
GS9. provide opinions on work in a detailed and constructive way
GS10. make decisions on suitable courses
GS11. plan and organize the work to achieve targets and deadlines
GS12. apply problem-solving approaches in different situations
Qualification Pack
47
Assessment Criteria
Assessment Criteria for outcomes Theory
Marks
Practical Marks
Project Marks
Viva Marks
Designing of UI assets 30 70
PC1. drive the UI asset development process
for imagery, graphics and animations for the
user interface 9 20 - -
PC2. define final theme, specs, and guidelines
required for implementation 9 20 - -
PC3. prepare and share design specifications
to the development team 6 15 - -
PC4. engage with development teams to
implement solutions 6 15 - -
NOS Total 30 70 - -
Qualification Pack
48
National Occupational Standards (NOS) Parameters
NOS Code SSC/N8428
NOS Name Design the assets such as imagery, graphics and animations for the user interface
Sector IT-ITeS
Sub-Sector Future Skills
Occupation Web and Mobile Development
NSQF Level 6
Credits NA
Version 1.0
Last Reviewed Date 16/12/2019
Next Review Date 16/12/2024
NSQC Clearance Date TBD
Qualification Pack
49
SSC/N8429: Conduct usability tests on the planned user experience designs at different stages
Description
This unit is about creating, facilitating and reviewing test plans
Scope This unit/task covers the following:
• Create test plan • Facilitate tests • Review test findings
• Create test report
Elements and Performance Criteria
Create test plan
To be competent, the user/individual on the job must be able to: PC1. develop limited-functionality prototypes of the designs to test relevant design concepts
PC2. finalize the list of features, functionalities and tasks to be tested
PC3. develop appropriate KPIs/metrics to measure prototype performance
PC4. recruit diverse unbiased users to participate in tests considering both demographic and
psychographic factors
Facilitate tests
To be competent, the user/individual on the job must be able to: PC5. finalize the format for the usability tests (e.g., laboratory usability testing, remote
usability testing, etc.)
PC6. ensure test environments are kept as realistic as possible
PC7. shape network bandwidth and limit bandwidth according to test needs
PC8. document test results using confidential test artefacts such as spreadsheets, surveys,
audio recordings, screen recordings, participant recordings, etc.
Review test findings
To be competent, the user/individual on the job must be able to: PC9. analyze test results, evaluate trends, note possible problems and identify potential
solutions
PC10. evaluate quantitative information such as time on tasks, success and failure rates,
number of clicks, etc.
PC11. evaluate qualitative information such as stress responses, subjective satisfaction,
perceived effort or difficulty
Create test report
To be competent, the user/individual on the job must be able to: PC12. prepare a summary of what was tested, details of the testing team and the goal of the
session with descriptions of all findings
PC13. describe methodology used for the sessions including the tasks or scenarios that were
Qualification Pack
50
tested, the KPIs/metrics selected and brief descriptions of user profiles and segments
PC14. list all negative findings and provide potential solutions to solve them
PC15. list all positive findings and ensure development is on the right track
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. organizational policies, procedures and guidelines which relate to developing
metrics to measure prototype performance
KU2. organizational policies and procedures which relate to facilitating tests
KU3. organizational policies and procedures for documenting test findings
KU4. the range of standard templates and tools available and how to use them
KU5. best practices for conducting usability tests
KU6. how to create test plans
KU7. how to create test reports
KU8. how to evaluate test results
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. follow instructions, guidelines, procedures, rules and service level agreements
GS2. contribute to the quality of team work
GS3. work independently and collaboratively
GS4. complete accurate well written work with attention to detail
GS5. ability to understand business impact and disseminate relevant information to
others
GS6. pass on relevant information to others
GS7. check the work is complete and free from errors
GS8. apply balanced judgments to different situations
GS9. provide opinions on work in a detailed and constructive way
GS10. make decisions on suitable courses
GS11. plan and organize the work to achieve targets and deadlines
GS12. apply problem-solving approaches in different situations
Qualification Pack
51
Assessment Criteria
Assessment Criteria for outcomes Theory
Marks
Practical Marks
Project Marks
Viva Marks
Create test plan 9 23
PC1. develop limited-functionality
prototypes of the designs to test relevant
design concepts 3 7 - -
PC2. finalize the list of features,
functionalities and tasks to be tested 2 4 - -
PC3. develop appropriate KPIs/metrics to
measure prototype performance 2 6 - -
PC4. recruit diverse unbiased users to
participate in tests considering both
demographic and psychographic factors 2 6 - -
Facilitate tests 7 15
PC5. finalize the format for the usability
tests (e.g., laboratory usability testing,
remote usability testing, etc.) 2 4 - -
PC6. ensure test environments are kept as
realistic as possible 2 4 - -
PC7. shape network bandwidth and limit
bandwidth according to test needs 2 4 - -
PC8. document test results using
confidential test artefacts such as
spreadsheets, surveys, audio recordings,
screen recordings, participant recordings,
etc.
1 3 - -
Review test findings 6 16
PC9. analyze test results, evaluate trends,
note possible problems and identify
potential solutions 2 6 - -
PC10. evaluate quantitative information
such as time on tasks, success and failure
rates, number of clicks, etc. 2 5 - -
Qualification Pack
52
Assessment Criteria for outcomes Theory
Marks
Practical Marks
Project Marks
Viva Marks
PC11. evaluate qualitative information such
as stress responses, subjective satisfaction,
perceived effort or difficulty 2 5 - -
Create test reports 8 16
PC12. prepare a summary of what was
tested, details of the testing team and the
goal of the session with descriptions of all
findings
2 4 - -
PC13. describe methodology used for the
sessions including the tasks or scenarios
that were tested, the KPIs/metrics selected
and brief descriptions of user profiles and
segments
2 4 - -
PC14. list all negative findings and provide
potential solutions to solve them 2 4 - -
PC15. list all positive findings and ensure
development is on the right track 2 4 - -
NOS Total 30 70 - -
Qualification Pack
53
National Occupational Standards (NOS) Parameters
NOS Code SSC/N8429
NOS Name Conduct usability tests on the planned user experience designs at different stages
Sector IT-ITeS
Sub-Sector Future Skills
Occupation Web and Mobile Development
NSQF Level 6
Credits NA
Version 1.0
Last Reviewed Date 16/12/2019
Next Review Date 16/12/2024
NSQC Clearance Date TBD
Qualification Pack
54
SSC/N9005: Develop your knowledge, skills and competence Description
This unit is about taking action to ensure you have the knowledge and skills you need
to perform competently in your current job role and to take on new responsibilities,
where required.
Competence is defined as: the application of knowledge and skills to perform to the
standards required.
Scope This unit/task covers the following:
• Develop knowledge • Apply knowledge
Elements and Performance Criteria
Develop knowledge
To be competent, the user/individual on the job must be able to: PC1. obtain advice and guidance from appropriate people to develop your knowledge, skills
and competence
PC2. identify accurately the knowledge and skills you need for your job role
PC3. identify accurately your current level of knowledge, skills and competence and any
learning and development needs
PC4. agree with appropriate people a plan of learning and development activities to address
your learning needs
PC5. undertake learning and development activities in line with your plan
Apply knowledge
To be competent, the user/individual on the job must be able to: PC6. apply your new knowledge and skills in the workplace, under supervision
PC7. obtain feedback from appropriate people on your knowledge and skills and how
effectively you apply them
PC8. review your knowledge, skills and competence regularly and take appropriate action
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. your organization’s procedures and guidelines for developing your knowledge,
skills and competence and your role and responsibilities in relation to this
KU2. the importance of developing your knowledge, skills and competence to you and
your organization
KU3. different methods used by your organization to review skills and knowledge
including: training need analysis skills need analysis performance
appraisals
KU4. how to review your knowledge and skills against your job role using different
Qualification Pack
55
methods and analysis
KU5. different types of learning and development activities available for your job role
and how to access these
KU6. how to produce a plan to address your learning and development needs, who to
agree it with and the importance of undertaking the planned activities
KU7. different types of support available to help you plan and undertake learning and
development activities and how to access these
KU8. why it is important to maintain records of your learning and development
KU9. methods of obtaining and accepting feedback from appropriate people on your
knowledge skills and competence
KU10. how to use feedback to develop in your job role
KU11. the knowledge and skills required in your job role
KU12. your current learning and development needs in relation to your job role
KU13. different types of learning styles and methods including those that help you learn
best
KU14. the importance of taking responsibility for your own learning and development
KU15. to the importance of learning and practicing new concepts, theory and how to
apply these in the work environment or on samples.
KU16. how to explore sample problems and apply solutions
KU17. how to use information technology effectively to input and/or extract data
accurately
KU18. how to agree objectives and work requirements
KU19. how to keep up to date with changes, procedures and practices in your role
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. complete accurate well written work with attention to detail
GS2. follow instructions, guidelines, procedures, rules and service level agreements
GS3. ask for clarification and advice from line managers
GS4. make decisions on suitable courses
GS5. plan and organize your own work to achieve targets and deadlines
GS6. check that your own and/or your peers’ work meets customer requirements
GS7. refer anomalies to the line manager
GS8. analyze data and activities
GS9. apply balanced judgments to different situations
GS10. check your work is complete and free from errors
GS11. get your work checked by others
GS12. work effectively in a team environment
Qualification Pack
56
Assessment Criteria
Assessment Criteria for outcomes Theory
Marks
Practical Marks
Project Marks
Viva Marks
Develop knowledge 20 50
PC1. obtain advice and guidance from
appropriate people to develop your
knowledge, skills and competence 0 10 - -
PC2. identify accurately the knowledge and
skills you need for your job role 0 10 - -
PC3. identify accurately your current level of
knowledge, skills and competence and any
learning and development needs 10 10 - -
PC4. agree with appropriate people a plan of
learning and development activities to address
your learning needs 0 10 - -
PC5. undertake learning and development
activities in line with your plan 10 10 - -
Apply knowledge 0 30
PC6. apply your new knowledge and skills in
the workplace, under supervision 0 10 - -
PC7. obtain feedback from appropriate people
on your knowledge and skills and how
effectively you apply them 0 10 - -
PC8. review your knowledge, skills and
competence regularly and take appropriate
action 0 10 - -
NOS Total 20 80 - -
Qualification Pack
57
National Occupational Standards (NOS) Parameters
NOS Code SSC/N9005
NOS Name Develop your knowledge, skills and competence
Sector IT-ITeS
Sub-Sector Future Skills
Occupation Web and Mobile Development
NSQF Level 6
Credits NA
Version 1.0
Last Reviewed Date 16/12/2019
Next Review Date 16/12/2024
NSQC Clearance Date TBD
Qualification Pack
58
SSC/N9006: Build and maintain relationships at the workplace Description
This unit is about building and maintaining constructive relationships at the workplace
This unit/task covers the following: • Build relationships • Maintain relationships
Elements and Performance Criteria
Build relationships
To be competent, the user/individual on the job must be able to: PC1. build rapport with appropriate people at the workplace
PC2. develop new professional relationships
PC3. build alliances to establish mutually beneficial working arrangements
PC4. foster an environment where others feel respected
PC5. identify and engage a diverse range of influential contacts
Maintain relationships
To be competent, the user/individual on the job must be able to: PC6. obtain guidance from appropriate people, where necessary
PC7. attentively listen to ideas and give constructive feedback
PC8. promptly resolve conflicts between team members
PC9. work with colleagues to deliver shared goals
PC10. recognize the contributions made by your colleagues
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. organizational policies and procedures for building relationships and their role and
responsibilities in relation to this
KU2. different training programs to enable the development of relevant behavioral
competencies
KU3. the importance of creating an environment of trust and mutual respect in the
organization
KU4. the importance of effective communication in developing productive working
relationships with colleagues
KU5. different types of information that colleagues might need and the importance of
providing this information when it is required
Generic Skills (GS)
User/individual on the job needs to know how to:
Qualification Pack
59
GS1. ask for clarification and advice from line managers
GS2. work effectively in a team environment
Assessment Criteria
Assessment Criteria for outcomes Theory
Marks
Practical Marks
Project Marks
Viva Marks
Build relationships 17 33
PC1. build rapport with appropriate people at
the workplace 3 7 - -
PC2. develop new professional relationships 3 7 - -
PC3. build alliances to establish mutually
beneficial working arrangements 3 7 - -
PC4. foster an environment where others feel
respected 4 6 - -
PC5. identify and engage a diverse range of
influential contacts 4 6 - -
Maintain relationships 13 37
PC6. obtain guidance from appropriate people,
where necessary 3 7 - -
PC7. attentively listen to ideas and give
constructive feedback 3 7 - -
PC8. promptly resolve conflicts between team
members 2 8 - -
PC9. work with colleagues to deliver shared
goals 2 8 - -
PC10. recognize the contributions made by
your colleagues 3 7 - -
NOS Total 30 70 - -
Qualification Pack
60
National Occupational Standards (NOS) Parameters
NOS Code SSC/N9006
NOS Name Build and maintain relationships at the workplace
Sector IT-ITeS
Sub-Sector Future Skills
Occupation Web and Mobile Development
NSQF Level 6
Credits NA
Version 1.0
Last Reviewed Date 16/12/2019
Next Review Date 16/12/2024
NSQC Clearance Date
Qualification Pack
61
SSC/N9010: Convince others to take appropriate action in different situations
Description
This unit is about convincing others to take appropriate action in different situations
Scope This unit/task covers the following:
• Define needs • Persuade others
Elements and Performance Criteria
Define needs
To be competent, the user/individual on the job must be able to: PC1. gather needs of concerned people
PC2. adapt arguments to consider diverse needs
Persuade others
To be competent, the user/individual on the job must be able to: PC3. use small wins as milestones to gain support for ideas
PC4. persuade with the help of concrete examples or evidences
PC5. take defined steps to reach a consensus on the course of action
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. organizational policies and procedures for persuading people and their role and
responsibilities in relation to this
KU2. different types of information that people might need and the importance of
providing this information when it is required
KU3. different methods of communication and the circumstances in which it is
appropriate to use these
Generic Skills (GS)
User/individual on the job needs to know how to:
GS1. ask for clarification and advice from appropriate people
GS2. listen effectively and orally communicate information accurately
GS3. make decisions on suitable courses
GS4. apply balanced judgments to different situations
Qualification Pack
62
Assessment Criteria
Assessment Criteria for outcomes Theory
Marks
Practical Marks
Project Marks
Viva Marks
Define needs 0 25
PC1. gather needs of concerned people 0 10 - -
PC2. adapt arguments to consider diverse
needs 0 15 - -
Persuade others 30 45
PC3. use small wins as milestones to gain
support for ideas 10 15 - -
PC4. persuade with the help of concrete
examples or evidences 10 15
PC5. take defined steps to reach a
consensus on the course of action 10 15 - -
NOS Total 30 70 - -
Qualification Pack
63
National Occupational Standards (NOS) Parameters
NOS Code SSC/N89010
NOS Name Convince others to take appropriate action in different situations
Sector IT-ITeS
Sub-Sector Future Skills
Occupation Web and Mobile Development
NSQF Level 6
Credits NA
Version 1.0
Last Reviewed Date 16/12/2019
Next Review Date 16/12/2024
NSQC Clearance Date TBD
Qualification Pack
64
SSC/N9012: Manage and collaborate with stakeholders for project success Description
This unit is about managing and communicating effectively with stakeholders to ensure
that project requirements are met.
Scope This unit/task covers the following:
• Define stakeholder requirements • Collaborate with stakeholders • Ensure stakeholder satisfaction
Elements and Performance Criteria
Define stakeholder requirements
To be competent, the user/individual on the job must be able to: PC1. identify the larger business and organizational context behind the requirements of the
stakeholder
PC2. manage fluctuating stakeholder priorities and expectations
PC3. consult stakeholders early in critical organization-wide decisions
Collaborate with stakeholders
To be competent, the user/individual on the job must be able to: PC4. use formal communication methods to collaborate with stakeholders (such as meetings,
conference calls, emails etc.)
PC5. keep stakeholders updated on changes in project requirements
PC6. define the frequency of communication with all the stakeholders
PC7. use suitable tools to represent numbers and pictures to present details
Ensure stakeholder satisfaction
To be competent, the user/individual on the job must be able to: PC8. respond to requests in a timely and accurate manner
PC9. take feedbacks from stakeholders regularly
PC10. continuously improve work deliverables/service based on stakeholder feedback
PC11. plan deliverables based on stakeholder needs
Knowledge and Understanding (KU)
The individual on the job needs to know and understand:
KU1. organizational policies and procedures for working with stakeholders and their role
and responsibilities in relation to this
KU2. the importance of effective communication and establishing good working
relationships with relevant stakeholders
KU3. different methods of communication and the circumstances in which it is
appropriate to use these
Qualification Pack
65
KU4. different types of information that stakeholders might need and the importance of
providing this information when it is required
Generic Skills (GS) User/individual on the job needs to know how to:
GS1. communicate effectively with stakeholders in writing
GS2. follow instructions, guidelines, procedures, rules and service level agreements
GS3. check that your own and/or your peers’ work meets customer requirements
GS4. deliver consistent and reliable service to customers
GS5. apply balanced judgments to different situations
Qualification Pack
66
Assessment Criteria
Assessment Criteria for outcomes Theory
Marks
Practical Marks
Project Marks
Viva Marks
Define stakeholder requirements 7 18
PC1. identify the larger business and
organizational context behind the
requirements of the stakeholder 3 7 - -
PC2. manage fluctuating stakeholder
priorities and expectations 1 4 - -
PC3. consult stakeholders early in critical
organization-wide decisions 3 7 - -
Collaborate with stakeholders 10 25
PC4. use formal communication methods to
collaborate with stakeholders (such as
meetings, conference calls, emails etc.) 1 4 - -
PC5. keep stakeholders updated on changes
in project requirements 3 7 - -
PC6. define the frequency of communication
with all the stakeholders 3 7 - -
PC7. use suitable tools to represent
numbers and pictures to present details 3 7 - -
Ensure stakeholder satisfaction 12 28
PC8. respond to requests in a timely and
accurate manner 3 7 - -
PC9. take feedbacks from stakeholders
regularly 1 4 - -
PC10. continuously improve work
deliverables/service based on stakeholder
feedback 5 10 - -
PC11. plan deliverables based on
stakeholder needs 3 7 - -
NOS Total 29 71 - -
Qualification Pack
67
National Occupational Standards (NOS) Parameters
NOS Code SSC/N9012
NOS Name Manage and collaborate with stakeholders for project success
Sector IT-ITeS
Sub-Sector Future Skills
Occupation Web and Mobile Development
NSQF Level 6
Credits NA
Version 1.0
Last Reviewed Date 16/12/2019
Next Review Date 16/12/2024
NSQC Clearance Date TBD
Qualification Pack
68
Assessment Guidelines and Assessment Weightage
Assessment Guidelines
1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council.
Each Performance Criteria (PC) (PC) will be assigned marks proportional to its importance in
NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC.
2. The assessment for the theory part will be based on knowledge bank of questions created by
the SSC
3. Individual assessment agencies will create unique question papers for theory part for each
candidate at each examination/training center (as per assessment criteria below).
4. Individual assessment agencies will create unique evaluations for skill practical for every
student at each examination/ training center based on these criteria
5. In case of successfully passing only certain number of NOSs, the trainee is eligible to take
subsequent assessment on the balance NOS's to pass the Qualification Pack
6. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification
Pack
Recommended Pass % aggregate for QP: 70
Assessment Weightage
Compulsory NOS
National Occupational
Standards
Theory
Marks
Practical
Marks
Project
Marks
Viva
Marks
Total
Marks
Weighta
ge
SSC/N8419 Define the user
experience design process
and standards 32 68 - - 100 7
SSC/N8420 Design and define
style guide/ design system
and specifications for
developers
30 70 - - 100 7
SSC/N8421 Understand the
business goals and define use
cases as per the user needs 32 68 - - 100 8
SSC/N8422 Conduct a
competitive analysis on 32 68 - - 100 8
Qualification Pack
69
strength and weakness of
competitors products
SSC/N8423 Create user
personas to encapsulate and
communicate user behavior
patterns
33 67 - - 100 8
SSC/N8424 Develop sitemap
and information architecture
for the solution planned for
the customer
33 67 - - 100 8
SSC/N8425 Develop user
experience maps, user
journeys and user flows 29 71 - - 100 8
SSC/N8426 Develop detailed
wireframes to illustrate flow,
interactions and interface
elements
33 67 - - 100 8
SSC/N8427 Develop a visual
design/screens for the
proposed wireframe 33 67 - - 100 6
SSC/N8428 Design the assets
such as imagery, graphics
and animations for the user
interface
30 70 - - 100 6
SSC/N8429 Conduct usability
tests on the planned user
experience designs at
different stages
30 70 - - 100 6
SSC/N9005 Develop your
knowledge, skills and
competence 20 80 - - 100 5
SSC/N9006 Build and
maintain relationships at the
workplace 30 70 - - 100 5
SSC/N9010 Convince others
to take appropriate action in
different situations 30 70 - - 100 5
Qualification Pack
70
SSC/N9012 Manage and
collaborate with stakeholders
for project success 29 71 - - 100 5
NOS Total 456 1044 - - 1500 100
Qualification Pack
71
Acronyms
NOS National Occupational Standard(s)
NSQF National Skills Qualifications Framework
QP Qualifications Pack
TVET Technical and Vocational Education and Training
Qualification Pack
72
Glossary
Sector
Sector is a conglomeration of different business operations having
similar business and interests. It may also be defined as a distinct
subset of the economy whose components share similar characteristics
and interests.
Sub-sector
Sub-sector is derived from a further breakdown based on the
characteristics and interests of its components.
Occupation
Occupation is a set of job roles, which perform similar/ related set of
functions in an industry.
Job role
Job role defines a unique set of functions that together form a unique
employment opportunity in an organisation.
Occupational
Standards (OS)
OS specify the standards of performance an individual must achieve
when carrying out a function in the workplace, together with the
Knowledge and Understanding (KU) they need to meet that standard
consistently. Occupational Standards are applicable both in the Indian and
global contexts.
Performance Criteria
(PC)
Performance Criteria (PC) are statements that together specify the
standard of performance required when carrying out a task.
National
Occupational
Standards (NOS)
NOS are occupational standards which apply uniquely in the Indian
context.
Qualifications Pack
(QP)
QP comprises the set of OSs, together with the educational, training and
other criteria required to perform a job role. A QP is assigned a unique
qualifications pack code.
Unit Code
Unit code is a unique identifier for an Occupational Standard, which is
denoted by an ‘N’
Unit Title
Unit title gives a clear overall statement about what the incumbent
should be able to do.
Description
Description gives a short summary of the unit content. This would be
helpful to anyone searching on a database to verify that this is the
appropriate OS they are looking for.
Scope
Scope is a set of statements specifying the range of variables that an
individual may have to deal with in carrying out the function which have a
critical impact on quality of performance required.
Qualification Pack
73
Knowledge and
Understanding (KU)
Knowledge and Understanding (KU) are statements which
together specify the technical, generic, professional and
organisational specific knowledge that an individual need in order
to perform to the required standard.
Organisational
Context
Organisational context includes the way the organisation is
structured and how it operates, including the extent of operative
knowledge managers have of their relevant areas of
responsibility.
Technical Knowledge Technical knowledge is the specific knowledge needed to
accomplish specific designated responsibilities.
Core Skills/ Generic
Skills (GS)
Core skills or Generic Skills (GS) are a group of skills that are the
key to learning and working in today’s world. These skills are
typically needed in any work environment in today’s world. These
skills are typically needed in any work environment. In the context
of the OS, these include communication related skills that are
applicable to most job roles.
Electives
Electives are NOS/set of NOS that are identified by the sector as
contributive to specialization in a job role. There may be multiple
electives within a QP for each specialized job role. Trainees must
select at least one elective for the successful completion of a QP
with Electives.
Options
Options are NOS/set of NOS that are identified by the sector as
additional skills. There may be multiple options within a QP. It is
not mandatory to select any of the options to complete a QP with
Options.