User Experience at the European Bioinformatics Institute
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User Experience at the European Bioinformatics Institute (EMBL-EBI) Dr. Jennifer Cham Lead UX Architect, Web Development June 2016
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Transcript of User Experience at the European Bioinformatics Institute
User Experience at the European Bioinformatics Institute (EMBL-EBI)
Dr. Jennifer Cham Lead UX Architect, Web Development
June 2016
QUICK TOUR OF UX @ EBI
• Background• User experience
• Why we do UX• Who we are• How we do UX
• 2 Examples• Challenges & Outcomes• Further information resources
EMBL-EBI
A trusted data provider for the life sciences.
Part of European Molecular Biology Laboratory, an inter-governmental research organisation
570 staff from 57 nations
OUR MISSION
To provide freely available data and bioinformatics services to all facets of the scientific community in ways that promote scientific progress
ServicesGenes, Genomes & Variation
RNA, Protein & Metabolite Expression
Proteins & Protein Families
Molecular & Cellular Structures
Chemical Biology
Molecular Systems
SupportTraining
Systems & Infrastructure
Web development & production
Administration
ResearchGenomics
Proteins & Protein Structures
Chemical Biology
Pathways & Systems
OutreachIndustry Programme
External Relations/ Communications
OUR ORGANISATION
MISSION FOR INDUSTRY
To help disseminate cutting-edge technologies to industry
INDUSTRY PROGRAMME MEMBERS
WHY EBI NEEDS UX
Big demand for our services
Complex data and functionality
~12.1 million requests to EMBL-EBI via web browsers every day
Users at over
5 million unique sites (IPs) use
EMBL-EBI websites each year
COMPLEX WEBSITES & SERVICES
Bioinformatics resources suffer from usability problems
UX, WHY BOTHER?
Design the right thing
Understand who we are serving – context of use
Design services & tools that facilitate the science rather than adding cognitive load
Testing and validating our assumptions
Avoid costly reworks
Forge relationships (internal & external)
UX @ EBI
Since 2009
5 UX FTEs (& now hiring more)
UX work for:- web (free online services)- process improvement/
business analysis projects
UX IN PRACTICE
Three modes:
1. UX consultancy (Web Dev Team)
2. Embedded UX in specific service delivery teams
3. UX mentoring: distributed UX via individuals in other teams (via UX people in Web Dev Team)
UX Development
Brendan VaughanTeam Leader
Jenny ChamLead UX Architect
Galabina YordanovaUX Designer
Nikiforos KaramanisUX Designer
Liang ShenWeb Developer
Peter WalterWeb Developer
Luca FumisWeb Developer
Miguel PignatelliJavaScript Developer
Joseph RossettoWeb Developer
Kenneth HawkinsWeb Designer
1. WEB DEV TEAM
Centralised support function for the whole institute
Expert UX consultancy
UX mentoring services
2. UX IN OTHER TEAMS
Dedicated UX support to a specific service
UX may be specifically funded by a research council grant
Literature Services
+ Developers+ Text miners+ Manageretc.Michele Ide-Smith
UX Architect
+ Developers+ Managers+ Bioinformaticians+ Curatorsetc.Sangya Pundir
UX Manager
Protein-related Services
3. UX GOES FREE…
Empower individuals in other service teams to do their own UX research & design work
Mentoring & coaching
Provide practical support and advice, templates etc.
Develop UX skills in others
Evangelise UX
HOW DO WE DO UX?
We are independent, internal UX ‘consultants’ managing our own projects
Standard UX techniques with a twist to cater for complexity of the data
OUR FAVOURITE TOOLS FOR UX
We use these most often…
- not necessarily in this order
- not always all of them
- this is just a selection
DOUBLE DIAMOND MODEL FOR SERVICE DESIGN
OBSERVATION & INTERVIEWS FOR DEEP USER RESEARCH
USER PROFILES
INTERACTIVE WORKSHOPS
CARD SORTING
SPEED SKETCHING & RAPID MOCKUPS
VISUAL PROJECT PLANNING & COMMUNICATION
e.g. MAPPING UX AS PART OF FAMILIAR PROJECT PLANS
e.g. BENEFITS & SUCCESS METRICS OF UX IN PROJECT DOCUMENTS
PROJECT EXAMPLES
EBI WEBSITE2006
2007
2013
CTTV INFORMATICS PLATFORM
INTERACTIVE GRAPHICAL VIEWS ON COMPLEX DATA SETS
HEART MODEL FOR UX SUCCESS METRICS
CHALLENGESMeasuring success of UX work
Wet lab user vs. bioinformatician – sweet spot?
Obtaining resources for UX when research grants are designed to fund novelty
Getting UX recommendations implemented
Recruiting UX people + domain expertise
Culture of quantitative research may be unfamiliar with qualitative approaches to UX research
Data viz expertise for complex data
SOURCESDesign Council (Double diamond model for service design)http://www.designcouncil.org.uk/sites/default/files/asset/document/Design%20methods%20for%20developing%20services.pdf
Cartoon “thinking the same thing” by Jeff Patton & Luke Barrett https://uxmag.com/articles/using-proto-personas-for-executive-alignment
Bioinformatics usability issue references:• Javahery et al. (2004) Beyond Power: making bioinformatics tools
user-centered. Commun ACM 47:59-62• Bolchini et al. (2009) Better bioinformatics through usability analysis.
Bioinformatics 25:406-412
Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers Paperback (2010) Gray, Brown & Macanufo
‘HEART’ UX metrics articlehttps://library.gv.com/how-to-choose-the-right-ux-metrics-for-your-product-5f46359ab5be#.xmsm6kvvn
Images sourced from EMBL-EBI External Relations & Web Development Team
FURTHER INFORMATION
UX training module at EBI’s train online website https://www.ebi.ac.uk/training/online/course/user-experience-design
Sketchnotes on UX & ScienceJenny’s https://www.flickr.com/photos/97823772@N02/
Francis’s https://www.flickr.com/photos/francisrowland
UX in science blogs Jenny Cham’s blog http://jennycham.co.uk/EBI interfaces blog https://ebiinterfaces.wordpress.com/
UX in bioinformatics journal papers listhttp://www.ebi.ac.uk/about/people/jenny-cham
Slide share talks on UX & scienceJenny’shttp://www.slideshare.net/JenniferCham/presentationsFrancis’shttp://www.slideshare.net/francisrowlanduk/presentations
THANKS
Nikiforos KaramanisFrancis RowlandDominic ClarkBrendan VaughanMary Todd-BergmanSpencer Phillips
QUESTIONS?
