Employing a User-Centered Design Process for Cybersecurity ...
User centered-design process
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Transcript of User centered-design process
Introduction
USER CENTERED DESIGN
Do you want to DESIGN A SYSTEM which considers...
An organization's business objectives and goals
User's needs, limitations and preferences
User will like itOrganization gets benefits
We all want, that is, just to SATISFY THE USERS
User’s Satisfaction = Organization’s Benefit
So lets go back and analyze, what are the major aspects that makes our system ineffective, incapable
So lets go back and analyze, what are the major aspects that makes our system ineffective, incapable
- BADLY DESIGNED NAVIGATION (Difficult to use, user get lost in between)
So lets go back and analyze, what are the major aspects that makes our system ineffective, incapable
- BADLY DESIGNED NAVIGATION (Difficult to use, user get lost in between)
- POORLY DESIGNED CONTENT STRUCTURE (Hard to read information)
So lets go back and analyze, what are the major aspects that makes our system ineffective, incapable
- BADLY DESIGNED NAVIGATION (Difficult to use, user get lost in between)
- POORLY DESIGNED CONTENT STRUCTURE (Hard to read information)
- INCONSISTANCY THROUGH-OUT ALL PAGES (Get lost in between)
So lets go back and analyze, what are the major aspects that makes our system ineffective, incapable
- BADLY DESIGNED NAVIGATION (Difficult to use, user get lost in between)
- POORLY DESIGNED CONTENT STRUCTURE (Hard to read information)
- INCONSISTANCY THROUGH-OUT ALL PAGES (Get lost in between)
- POOR/DULL CONTENT, SEEMS NOT RELEVANT TO THE SERVICES (Doesn’t answer user’s questions, what user can do on the site)
So lets go back and analyze, what are the major aspects that makes our system ineffective, incapable
- BADLY DESIGNED NAVIGATION (Difficult to use, user get lost in between)
- POORLY DESIGNED CONTENT STRUCTURE (Hard to read information)
- INCONSISTANCY THROUGH-OUT ALL PAGES (Get lost in between)
- POOR/DULL CONTENT, SEEMS NOT RELEVANT TO THE SERVICES (Doesn’t answer user’s questions, what user can do on the site)
- SLOW LOADING PAGE (User have to wait till the content loads on the page to perform the action)
So lets go back and analyze, what are the major aspects that makes our system ineffective, incapable
- BADLY DESIGNED NAVIGATION (Difficult to use, user get lost in between)
- POORLY DESIGNED CONTENT STRUCTURE (Hard to read information)
- INCONSISTANCY THROUGH-OUT ALL PAGES (Get lost in between)
- POOR/DULL CONTENT, SEEMS NOT RELEVANT TO THE SERVICES (Doesn’t answer user’s questions, what user can do on the site)
- SLOW LOADING PAGE (User have to wait till the content loads on the page to perform the action)
- UNPROFESSIONALLY DESIGN (Icons, typography, colors, images etc.)
Because we useWATERFALL SOFTWARE DEVELOPMENTlife cycle model
START
DESIGN
DEVELOPMENT
TESTING
ERRORS
END
DESIGNERRORS
NO
YES
Because we useWATERFALL SOFTWARE DEVELOPMENTlife cycle model
START
DESIGN
OPMENT
STING
ERRORS
END
DESIGNERRORS
YES
Missing
USER
USER is the one
- We design and develop for
- We want to satisfy
- We get benefits from
so HOW do we design a system that fits into...
Organization’s objectives and goals
Users Expectations
USER CENTERED DESIGNUser-centered design (UCD) is an approach for employing usability. It is a structured product development methodology that involves users Throughout all stages of Web site development, in order to create a system that meets users' needs.
- usability.gov
USER CENTERED DESIGN processSTART
PLANNING
RESEARCH
ANALYZE
DESIGN
TEST Analysis
ImplementEvaluate
Analysis
ImplementEvaluate
Analysis
ImplementEvaluate
Analysis
ImplementEvaluate
DevelopmentTeam with Users
SCOPE What are you developing? What is the system going to cover? What the users goals are?
AUDIENCES Who are the major groups you want the site to serve?
OBJECTIVES What goals should the system help your agency or organization to meet?
PLANNING
PLANNING RESEARCH
Who are the users?
What’s their tasks and goals are?
What are marketing & branding goals?
What influence user to use the system?
Which tasks are critical, important?
What is users environment?
PLANNING RESEARCH
How user perform the task and how long will it take?
How do user want to use the system?
How easy user can use the system without any error?
What mental model user use to use the system
ANALYZE
PLANNING RESEARCH
User will like this color combination?
How can we put branding elements into design?
How easy we can make the system structure?
Have we use consistency through-out the system?
Have we used relevant content?
ANALYZE DESIGN
NNING RESEARCH
Is the navigation easy to access?
How is the speed of the system?
User found the system interesting?
User could perform the task that he want to perform?
Is user satisfied?
Does user find consistency in the system?
ANALYZE DESIGN EVALUATE
Why should we follow UCD process...
Cost
of
maki
ng c
hanges
Time
100
90
80
70
60
50
40
30
20
10
0
DESIGN
DEVELOPMENT
TESTING
LAUNCH SYSTEM
BENEFITS of UCD process
USER
Achieve their goals easily and effectively
Enjoy the interaction with the system
Satisfied instead of frustrated
Increase trust to use the system again
ORGANIZATION
Reduce development cost and time
Reduce training cost and time
Reduce support cost and time
Reduce maintenance cost and time
Increase traffic / user’s interest
Increase product’s sale and revenue
Attract new customers
Retain existing customers
Appreciate YOUR COMMENTS below…