User Availability Summary - help.genesys.com · Allie Eutsey Site: 1 10/17/2015 12:00 AM 23:59:14...
207
User Availability Summary Status Date: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM Aaron Robertson Site: 1 10/26/2015 01:45:32 00:00:00 00:00:20 00:10:47 00:00:00 1:11 AM 01:56:49 00:26:37 00:11:07 00:00:20 10/27/2015 01:28:02 00:00:00 00:00:10 00:00:00 00:00:00 7:24 AM 01:33:21 01:20:25 00:00:10 00:00:10 49% 51% Summary ACD vs. Non ACD Durations Comparative Status Group Durations Available Break Follow Up Unavailable Training Logged At 00:00:00 01:47:02 03:13:34 00:00:00 00:00:30 00:10:47 03:30:10 Logged In Non ACD 00:11:17 00:00:30 DND ACW Page 1 of 207 Legacy Reports User Availability Summary 8/10/2017 8:31 AM This document was created using an EVALUATION version of ActiveReports. Only a licensed user may legally create reports for use in production. Please report infractions or address questions to [email protected]. Copyright © 2002-2010 GrapeCity, inc. All rights reserved.
Transcript of User Availability Summary - help.genesys.com · Allie Eutsey Site: 1 10/17/2015 12:00 AM 23:59:14...
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User Availability Summary
Status Date: 10/17/2015 12:00:00 AM - 10/27/2015 11:59:59 PM
Aaron Robertson Site: 1
10/26/2015 01:45:32 00:00:00 00:00:20 00:10:47 00:00:001:11 AM 01:56:49 00:26:37 00:11:07 00:00:20
10/27/2015 01:28:02 00:00:00 00:00:10 00:00:00 00:00:007:24 AM 01:33:21 01:20:25 00:00:10 00:00:10
49%
51%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:0001:47:02 03:13:34 00:00:00 00:00:30 00:10:4703:30:10
Logged In Non ACD
00:11:17 00:00:30
DND ACW
Page 1 of 207Legacy Reports User Availability Summary8/10/2017 8:31 AM
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0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
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Adam Elkins Site: 1
10/26/2015 03:31:48 00:00:00 00:00:00 00:00:00 00:00:0010:28 AM 03:31:48 03:31:48 00:00:00 00:00:00
100%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:0003:31:48 03:31:48 00:00:00 00:00:00 00:00:0003:31:48
Logged In Non ACD
00:00:00 00:00:00
DND ACW
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0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
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Allan Lucus Site: 1
10/17/2015 00:00:00 00:00:00 00:00:00 1:00:00:00 00:00:0012:00 AM 1:00:00:00 1:00:00:00 1:00:00:00 00:00:00
10/18/2015 00:00:00 00:00:00 00:00:00 1:00:00:00 00:00:0012:00 AM 1:00:00:00 1:00:00:00 1:00:00:00 00:00:00
10/19/2015 04:37:40 01:29:59 00:19:35 13:00:04 00:00:0012:00 AM 1:00:00:00 14:30:03 19:22:20 00:19:35
10/20/2015 05:14:46 01:30:01 00:19:51 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:02 18:45:14 00:19:51
10/21/2015 03:59:31 03:29:17 00:19:50 13:00:00 00:00:0012:00 AM 23:59:39 16:29:17 20:00:08 00:19:50
10/22/2015 04:00:51 01:30:01 00:22:15 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:02 19:59:09 00:22:15
10/23/2015 04:36:51 01:30:00 00:27:05 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:01 19:23:09 00:27:05
10/24/2015 00:00:00 00:00:00 00:00:00 1:00:00:00 00:00:0012:00 AM 1:00:00:00 1:00:00:00 1:00:00:00 00:00:00
10/25/2015 00:00:00 00:00:00 00:00:00 1:00:00:00 00:00:0012:00 AM 1:00:00:00 1:00:00:00 1:00:00:00 00:00:00
10/26/2015 04:17:43 01:29:59 00:24:51 13:00:04 00:00:0012:00 AM 1:00:00:00 14:30:03 19:42:17 00:24:51
10/27/2015 04:59:11 01:30:00 00:19:45 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:01 19:00:49 00:19:45
24%
76%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:008:07:29:29 1:07:46:33 12:29:17 02:33:12 7:19:00:1210:23:59:39
Logged In Non ACD
9:16:13:06 02:33:12
DND ACW
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0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
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Allie Eutsey Site: 1
10/17/2015 05:17:33 00:00:00 02:28:22 00:00:00 00:00:0012:00 AM 23:59:14 00:00:00 18:41:41 02:28:22
10/18/2015 04:44:06 00:00:00 02:28:26 00:00:00 00:00:0012:00 AM 1:00:00:14 00:00:00 19:16:08 02:28:26
10/19/2015 04:58:20 00:00:00 02:29:50 00:00:00 00:00:0012:00 AM 1:00:00:22 00:00:00 19:02:02 02:29:50
10/20/2015 04:46:37 00:00:00 02:30:32 00:00:00 00:00:0012:00 AM 23:59:33 00:00:00 19:12:56 02:30:32
10/21/2015 05:32:00 00:00:00 02:27:52 00:00:00 00:00:0012:00 AM 23:59:33 00:00:13 18:27:33 02:27:52
10/22/2015 05:11:53 00:00:00 02:37:22 00:00:00 00:00:0012:00 AM 1:00:00:30 00:00:00 18:48:37 02:37:22
10/23/2015 04:54:08 00:00:00 02:29:17 00:00:00 00:00:0012:00 AM 23:59:33 00:00:00 19:05:25 02:29:17
10/24/2015 05:20:30 00:00:00 02:26:25 00:00:00 00:00:0012:00 AM 1:00:00:19 00:00:00 18:39:49 02:26:25
10/25/2015 04:57:10 00:00:00 02:31:42 00:00:00 00:00:0012:00 AM 1:00:00:25 00:00:00 19:03:15 02:31:42
10/26/2015 04:44:50 00:00:00 02:29:13 00:00:00 00:00:0012:00 AM 23:59:14 00:00:00 19:14:24 02:29:13
10/27/2015 05:11:47 00:00:00 02:34:50 00:00:00 00:00:0012:00 AM 1:00:01:32 00:00:00 18:49:45 02:34:50
100%%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:0000:00:13 2:07:38:54 00:00:00 1:03:33:51 00:00:0011:00:00:29
Logged In Non ACD
8:16:21:35 1:03:33:51
DND ACW
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0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
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Amy Cooper Site: 1
10/17/2015 00:18:48 01:30:00 00:40:18 13:00:02 00:00:0012:00 AM 1:00:00:00 14:30:02 23:41:12 00:40:18
10/18/2015 00:21:22 01:30:00 00:43:20 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:01 23:38:38 00:43:20
10/19/2015 02:57:59 01:30:00 00:21:35 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:01 21:02:01 00:21:35
10/20/2015 02:42:00 01:30:00 00:23:55 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:01 21:18:00 00:23:55
10/21/2015 01:47:50 01:29:59 00:30:35 12:59:41 00:00:0012:00 AM 23:59:41 14:29:40 22:11:51 00:30:35
10/22/2015 00:00:00 00:00:00 00:00:00 1:00:00:00 00:00:0012:00 AM 1:00:00:00 1:00:00:00 1:00:00:00 00:00:00
10/23/2015 00:00:00 00:00:00 00:00:00 1:00:00:00 00:00:0012:00 AM 1:00:00:00 1:00:00:00 1:00:00:00 00:00:00
10/24/2015 00:21:14 01:30:00 00:37:47 13:00:04 00:00:0012:00 AM 1:00:00:00 14:30:04 23:38:46 00:37:47
10/25/2015 00:21:43 01:30:00 00:45:15 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:01 23:38:17 00:45:15
10/26/2015 02:55:06 01:29:59 00:21:17 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:00 21:04:54 00:21:17
10/27/2015 02:37:24 01:30:00 00:23:15 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:01 21:22:36 00:23:15
32%
68%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:007:10:29:51 14:23:26 13:29:58 04:47:17 6:20:59:5310:23:59:41
Logged In Non ACD
10:09:36:15 04:47:17
DND ACW
Page 5 of 207Legacy Reports User Availability Summary8/10/2017 8:31 AM
This document was created using an EVALUATION version of ActiveReports. Only a licensed user may legally create reports for use in production. Please reportinfractions or address questions to [email protected]. Copyright © 2002-2010 GrapeCity, inc. All rights reserved.
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
-
Andy Starrett Site: 1
10/19/2015 00:00:13 00:00:00 00:00:05 04:21:54 00:00:001:41 PM 05:43:07 04:21:54 04:21:59 00:00:05
10/20/2015 00:00:04 00:00:00 00:00:04 03:58:21 00:00:0012:55 PM 04:00:21 03:58:21 03:58:25 00:00:04
10/21/2015 00:00:22 00:06:19 00:00:00 03:23:02 00:00:0012:29 PM 03:29:43 03:29:21 03:29:21 00:00:00
11%
89%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:0011:49:36 00:00:39 00:06:19 00:00:09 11:43:1713:13:11
Logged In Non ACD
11:49:45 00:00:09
DND ACW
Page 6 of 207Legacy Reports User Availability Summary8/10/2017 8:31 AM
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0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
-
Antoine Ducarme Site: 1
10/23/2015 01:38:43 00:00:00 00:00:00 00:00:00 00:00:0011:27 AM 01:38:43 01:38:43 00:00:00 00:00:00
100%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:0001:38:43 01:38:43 00:00:00 00:00:00 00:00:0001:38:43
Logged In Non ACD
00:00:00 00:00:00
DND ACW
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0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
-
Antonio Parra Site: 1
10/19/2015 00:24:29 00:00:00 00:00:00 00:00:00 00:00:006:03 PM 00:24:29 00:24:29 00:00:00 00:00:00
10/23/2015 00:01:34 00:00:00 00:00:00 00:01:38 00:00:0012:28 PM 00:03:12 00:03:12 00:01:38 00:00:00
100%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:0000:27:41 00:26:03 00:00:00 00:00:00 00:01:3800:27:41
Logged In Non ACD
00:01:38 00:00:00
DND ACW
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0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
-
Becky Oliver Site: 1
10/19/2015 02:17:04 00:00:00 00:00:00 00:00:00 00:00:0010:10 AM 02:17:04 02:17:04 00:00:00 00:00:00
10/22/2015 02:34:07 00:00:00 00:00:00 00:00:00 00:00:001:03 PM 02:34:07 02:34:07 00:00:00 00:00:00
10/27/2015 00:09:56 00:00:00 00:00:00 00:00:00 00:00:009:17 AM 00:09:56 00:09:56 00:00:00 00:00:00
100%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:0005:01:07 05:01:07 00:00:00 00:00:00 00:00:0005:01:07
Logged In Non ACD
00:00:00 00:00:00
DND ACW
Page 9 of 207Legacy Reports User Availability Summary8/10/2017 8:31 AM
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0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
-
Ben Crouch Site: 1
10/17/2015 00:00:00 00:14:04 00:00:00 00:00:00 00:00:008:08 PM 00:14:04 00:14:04 00:14:04 00:00:00
10/18/2015 00:00:00 01:04:58 00:00:00 00:00:00 00:00:005:35 PM 01:04:58 01:04:58 01:04:58 00:00:00
10/19/2015 00:00:00 00:09:12 00:00:00 00:00:00 00:00:0011:21 AM 00:09:12 00:09:12 00:09:12 00:00:00
10/21/2015 00:00:00 01:43:09 00:00:00 00:00:00 00:00:005:26 AM 01:43:09 01:43:09 01:43:09 00:00:00
10/22/2015 00:00:00 01:35:11 00:00:00 00:00:00 00:00:0010:20 AM 01:35:11 01:35:11 01:35:11 00:00:00
10/26/2015 00:00:00 00:07:52 00:00:00 00:00:00 00:00:003:57 PM 00:07:52 00:07:52 00:07:52 00:00:00
10/27/2015 00:01:29 00:07:27 00:00:45 00:00:00 00:00:009:18 AM 00:10:22 00:07:27 00:08:53 00:00:45
1%99%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:0005:01:53 00:01:29 05:01:53 00:00:45 00:00:0005:04:48
Logged In Non ACD
05:03:19 00:00:45
DND ACW
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This document was created using an EVALUATION version of ActiveReports. Only a licensed user may legally create reports for use in production. Please reportinfractions or address questions to [email protected]. Copyright © 2002-2010 GrapeCity, inc. All rights reserved.
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
-
Beth Collier Site: 1
10/17/2015 00:00:00 00:00:00 00:00:00 1:00:00:00 00:00:0012:00 AM 1:00:00:00 1:00:00:00 1:00:00:00 00:00:00
10/18/2015 00:00:00 00:00:00 00:00:00 1:00:00:00 00:00:0012:00 AM 1:00:00:00 1:00:00:00 1:00:00:00 00:00:00
10/19/2015 01:44:00 01:30:00 00:42:45 13:00:04 00:00:0012:00 AM 1:00:00:00 14:30:04 22:16:00 00:42:45
10/20/2015 01:47:34 01:30:00 00:38:15 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:01 22:12:26 00:38:15
10/21/2015 01:25:17 01:29:59 00:42:45 13:59:20 00:00:0012:00 AM 23:59:40 15:29:19 22:34:23 00:42:45
10/22/2015 01:47:12 01:30:00 00:46:52 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:01 22:12:48 00:46:52
10/23/2015 01:24:00 01:29:59 00:45:41 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:00 22:36:00 00:45:41
10/24/2015 00:00:00 00:00:00 00:00:00 1:00:00:00 00:00:0012:00 AM 1:00:00:00 1:00:00:00 1:00:00:00 00:00:00
10/25/2015 00:00:00 00:00:00 00:00:00 1:00:00:00 00:00:0012:00 AM 1:00:00:00 1:00:00:00 1:00:00:00 00:00:00
10/26/2015 02:14:43 01:29:59 00:48:01 13:00:04 00:00:0012:00 AM 1:00:00:00 14:30:03 21:45:17 00:48:01
10/27/2015 02:00:37 01:30:00 00:39:00 13:00:00 00:00:0012:00 AM 1:00:00:00 14:30:00 21:59:23 00:39:00
25%
75%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:008:06:29:28 12:23:23 10:29:57 05:03:19 7:19:59:3110:23:59:40
Logged In Non ACD
10:11:36:17 05:03:19
DND ACW
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0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
-
Bob Kemna Site: 1
10/17/2015 01:14:41 00:00:00 01:51:03 00:00:00 00:00:0012:00 AM 23:59:51 00:00:00 22:45:10 01:51:03
10/18/2015 01:36:12 00:00:00 01:48:35 00:00:00 00:00:0012:00 AM 1:00:00:22 00:00:00 22:24:10 01:48:35
10/19/2015 01:15:13 00:00:00 01:53:24 00:00:00 00:00:0012:00 AM 1:00:00:51 00:00:00 22:45:38 01:53:24
10/20/2015 01:27:30 00:00:00 01:45:31 00:00:00 00:00:0012:01 AM 23:58:55 00:00:00 22:31:25 01:45:31
10/21/2015 01:23:09 00:00:00 01:50:06 00:00:00 00:00:0012:00 AM 23:59:33 00:00:15 22:36:09 01:50:06
10/22/2015 01:15:06 00:00:00 01:46:47 00:00:00 00:00:0012:00 AM 1:00:01:04 00:00:00 22:45:58 01:46:47
10/23/2015 01:23:36 00:00:00 01:47:55 00:00:00 00:00:0012:01 AM 23:59:35 00:00:00 22:35:59 01:47:55
10/24/2015 01:34:32 00:00:00 01:49:22 00:00:00 00:00:0012:00 AM 23:59:27 00:00:00 22:24:55 01:49:22
10/25/2015 01:21:06 00:00:00 01:47:13 00:00:00 00:00:0012:00 AM 1:00:00:33 00:00:00 22:39:27 01:47:13
10/26/2015 01:16:00 00:00:00 01:46:20 00:00:00 00:00:0012:00 AM 1:00:00:36 00:00:00 22:44:36 01:46:20
10/27/2015 01:35:28 00:00:00 01:40:44 00:00:00 00:00:0012:01 AM 1:00:00:37 00:00:00 22:25:09 01:40:44
100%%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:0000:00:15 15:22:33 00:00:00 19:47:00 00:00:0011:00:01:24
Logged In Non ACD
10:08:38:36 19:47:00
DND ACW
Page 12 of 207Legacy Reports User Availability Summary8/10/2017 8:31 AM
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0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
-
Bob Spearman Site: 1
10/19/2015 01:17:31 00:00:00 00:00:00 00:08:39 00:00:0011:25 AM 01:26:10 00:08:39 00:08:39 00:00:00
90%
10%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:0000:08:39 01:17:31 00:00:00 00:00:00 00:08:3901:26:10
Logged In Non ACD
00:08:39 00:00:00
DND ACW
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0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
-
Bob Tomatoe Site: 1
10/17/2015 03:06:38 01:30:00 00:40:50 00:00:00 00:00:0012:00 AM 23:59:23 01:30:00 20:52:45 00:40:50
10/18/2015 02:43:28 01:30:00 00:43:40 00:00:00 00:00:0012:00 AM 1:00:00:00 01:30:00 21:16:32 00:43:40
10/19/2015 10:25:21 01:30:00 00:27:24 00:00:00 00:00:0012:00 AM 1:00:00:00 01:30:00 13:34:39 00:27:24
10/20/2015 10:25:35 00:00:00 00:26:02 00:00:00 00:00:0012:00 AM 1:00:00:08 00:00:00 13:34:33 00:26:02
10/21/2015 05:18:59 12:59:20 00:12:40 00:00:00 00:00:0012:00 AM 23:59:32 12:59:20 18:40:33 00:12:40
10/22/2015 05:16:24 08:30:00 00:22:51 00:00:00 00:00:0012:00 AM 1:00:00:00 08:30:00 18:43:36 00:22:51
10/23/2015 08:43:41 01:30:00 00:32:07 00:00:00 00:00:0012:00 AM 1:00:00:00 01:30:00 15:16:19 00:32:07
10/24/2015 03:18:38 01:30:00 00:41:52 00:00:00 00:00:0012:00 AM 1:00:00:00 01:30:00 20:41:22 00:41:52
10/25/2015 02:43:25 01:30:00 00:40:41 00:00:00 00:00:0012:00 AM 1:00:00:07 01:30:00 21:16:42 00:40:41
10/26/2015 09:39:44 01:30:00 00:27:21 00:00:00 00:00:0012:00 AM 1:00:01:03 01:30:00 14:21:19 00:27:21
10/27/2015 10:02:37 00:00:00 00:27:30 00:00:00 00:00:0012:01 AM 1:00:00:37 00:00:00 13:58:00 00:27:30
88%
12%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:001:07:59:20 2:23:44:30 1:07:59:20 05:42:58 00:00:0011:00:00:50
Logged In Non ACD
8:00:16:20 05:42:58
DND ACW
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0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
-
Boubacar Diallo Site: 1
10/26/2015 01:46:04 00:00:00 00:00:30 00:00:42 00:00:0010:31 AM 02:04:10 00:00:42 00:01:12 00:00:30
10/27/2015 00:00:00 00:00:00 00:00:00 02:40:24 00:00:005:39 AM 02:40:24 02:40:24 02:40:24 00:00:00
43%
57%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:0002:41:06 01:46:04 00:00:00 00:00:30 02:41:0604:44:34
Logged In Non ACD
02:41:36 00:00:30
DND ACW
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0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
-
Brad Forsythe Site: 1
10/19/2015 01:07:41 01:42:22 00:01:02 00:13:18 01:43:3011:28 AM 05:27:00 04:41:08 03:40:12 00:01:02
10/20/2015 03:10:34 00:03:00 00:00:18 00:01:48 00:00:001:31 PM 03:15:58 03:15:02 00:05:06 00:00:18
10/21/2015 02:51:43 00:26:46 00:02:40 03:27:25 00:00:0010:13 AM 08:03:35 06:19:42 03:56:51 00:02:40
10/22/2015 00:00:11 01:58:33 00:00:00 00:14:53 00:00:0012:33 PM 02:13:37 02:13:26 02:13:26 00:00:00
10/26/2015 00:00:10 02:14:12 00:00:00 00:03:35 00:00:0010:49 AM 02:17:57 02:17:47 02:17:47 00:00:00
12%
88%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
01:43:3018:47:05 07:10:19 06:24:53 00:04:00 04:00:5921:18:07
Logged In Non ACD
12:13:22 00:04:00
DND ACW
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0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
-
Brian Boudouris Site: 1
10/17/2015 02:23:05 00:00:00 01:56:25 00:00:00 00:00:0012:01 AM 23:58:50 00:00:00 21:35:45 01:56:25
10/18/2015 02:16:26 00:00:00 01:53:26 00:00:00 00:00:0012:00 AM 1:00:00:00 00:00:00 21:43:34 01:53:26
10/19/2015 02:24:12 00:00:00 01:55:57 00:00:00 00:00:0012:00 AM 1:00:00:40 00:00:00 21:36:28 01:55:57
10/20/2015 02:24:32 00:00:00 01:48:47 00:00:00 00:00:0012:00 AM 1:00:00:18 00:00:00 21:35:46 01:48:47
10/21/2015 02:22:29 00:00:00 01:57:07 00:00:00 00:00:0012:00 AM 23:59:56 00:00:00 21:37:27 01:57:07
10/22/2015 02:15:47 00:00:00 01:53:28 00:00:00 00:00:0012:01 AM 23:59:20 00:00:00 21:43:33 01:53:28
10/23/2015 02:27:33 00:00:00 01:48:23 00:00:00 00:00:0012:00 AM 1:00:00:08 00:00:00 21:32:35 01:48:23
10/24/2015 02:50:13 00:00:00 01:53:22 00:00:00 00:00:0012:00 AM 23:59:25 00:00:00 21:09:12 01:53:22
10/25/2015 02:19:08 00:00:00 01:53:46 00:00:00 00:00:0012:00 AM 1:00:00:00 00:00:00 21:40:52 01:53:46
10/26/2015 02:14:57 00:00:00 01:54:16 00:00:00 00:00:0012:00 AM 1:00:00:17 00:00:00 21:45:20 01:54:16
10/27/2015 02:41:59 00:00:00 01:50:17 00:00:00 00:00:0012:00 AM 1:00:01:11 00:00:00 21:19:12 01:50:17
100%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:0000:00:00 1:02:40:21 00:00:00 20:45:14 00:00:0011:00:00:05
Logged In Non ACD
9:21:19:44 20:45:14
DND ACW
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0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
-
Brian Perris Site: 1
10/20/2015 00:00:00 00:00:00 00:00:00 03:56:13 00:00:0010:15 AM 03:56:13 03:56:13 03:56:13 00:00:00
100%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:0003:56:13 00:00:00 00:00:00 00:00:00 03:56:1303:56:13
Logged In Non ACD
03:56:13 00:00:00
DND ACW
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0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
-
Brian Williams Site: 1
10/17/2015 00:00:00 00:00:00 00:00:00 1:00:00:00 00:00:0012:00 AM 1:00:00:00 1:00:00:00 1:00:00:00 00:00:00
10/18/2015 00:00:00 00:00:00 00:00:00 1:00:00:00 00:00:0012:00 AM 1:00:00:00 1:00:00:00 1:00:00:00 00:00:00
10/19/2015 05:03:44 01:29:59 00:42:02 13:00:04 00:00:0012:00 AM 1:00:00:00 14:30:03 18:56:16 00:42:02
10/20/2015 05:09:01 01:30:00 00:36:00 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:01 18:50:59 00:36:00
10/21/2015 04:04:04 03:29:19 00:29:13 13:00:01 00:00:0012:00 AM 23:59:40 16:29:20 19:55:36 00:29:13
10/22/2015 04:08:13 01:30:00 00:44:15 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:01 19:51:47 00:44:15
10/23/2015 04:46:46 01:30:00 00:42:01 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:01 19:13:14 00:42:01
10/24/2015 00:00:00 00:00:00 00:00:00 1:00:00:00 00:00:0012:00 AM 1:00:00:00 1:00:00:00 1:00:00:00 00:00:00
10/25/2015 00:00:00 00:00:00 00:00:00 1:00:00:00 00:00:0012:00 AM 1:00:00:00 1:00:00:00 1:00:00:00 00:00:00
10/26/2015 04:41:17 01:30:01 00:36:01 13:00:04 00:00:0012:00 AM 1:00:00:00 14:30:05 19:18:43 00:36:01
10/27/2015 04:54:45 01:30:00 00:39:00 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:01 19:05:15 00:39:00
24%
76%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:008:07:29:32 1:08:47:50 12:29:19 04:28:32 7:19:00:1310:23:59:40
Logged In Non ACD
9:15:11:50 04:28:32
DND ACW
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0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
-
Bruce Knapp Site: 1
10/17/2015 00:00:00 00:00:00 00:00:00 1:00:00:00 00:00:0012:00 AM 1:00:00:00 1:00:00:00 1:00:00:00 00:00:00
10/18/2015 00:00:00 00:00:00 00:00:00 1:00:00:00 00:00:0012:00 AM 1:00:00:00 1:00:00:00 1:00:00:00 00:00:00
10/19/2015 04:55:30 01:29:58 00:14:51 13:00:04 00:00:0012:00 AM 1:00:00:00 14:30:02 19:04:30 00:14:51
10/20/2015 05:26:54 01:29:59 00:18:10 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:00 18:33:06 00:18:10
10/21/2015 04:29:50 01:30:00 00:26:42 13:00:01 00:00:0012:00 AM 23:59:51 14:30:01 19:30:01 00:26:42
10/22/2015 04:47:53 01:30:00 00:21:50 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:01 19:12:07 00:21:50
10/23/2015 05:00:01 01:29:59 00:24:57 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:00 18:59:59 00:24:57
10/24/2015 00:00:00 00:00:00 00:00:00 1:00:00:00 00:00:0012:00 AM 1:00:00:00 1:00:00:00 1:00:00:00 00:00:00
10/25/2015 00:00:00 00:00:00 00:00:00 1:00:00:00 00:00:0012:00 AM 1:00:00:00 1:00:00:00 1:00:00:00 00:00:00
10/26/2015 05:23:07 01:30:00 00:19:25 13:00:04 00:00:0012:00 AM 1:00:00:00 14:30:04 18:36:53 00:19:25
10/27/2015 05:29:32 01:29:59 00:21:15 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:00 18:30:28 00:21:15
25%
75%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:008:05:30:08 1:11:32:47 10:29:55 02:27:10 7:19:00:1310:23:59:51
Logged In Non ACD
9:12:27:04 02:27:10
DND ACW
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0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
-
Bruno Orozco Site: 1
10/19/2015 00:24:26 00:00:00 00:00:00 00:00:00 00:00:0012:17 PM 00:24:26 00:24:26 00:00:00 00:00:00
10/27/2015 00:03:42 00:00:00 00:00:00 00:00:00 00:00:005:45 PM 00:03:42 00:03:42 00:00:00 00:00:00
100%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:0000:28:08 00:28:08 00:00:00 00:00:00 00:00:0000:28:08
Logged In Non ACD
00:00:00 00:00:00
DND ACW
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0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
-
Bryan Rodriguez Site: 1
10/20/2015 00:00:14 02:05:04 00:00:15 00:00:22 00:42:3112:36 PM 02:48:26 02:48:19 02:47:57 00:00:00
10/21/2015 00:00:08 00:46:43 00:00:00 00:00:00 00:51:198:44 AM 01:38:10 01:38:02 01:38:02 00:00:00
10/22/2015 00:00:00 00:24:58 00:00:00 00:00:00 00:00:001:27 PM 00:24:58 00:24:58 00:24:58 00:00:00
%100%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
01:33:5004:51:19 00:00:22 03:16:45 00:00:15 00:00:2204:51:34
Logged In Non ACD
04:50:57 00:00:00
DND ACW
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0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
-
Chad Mimms Site: 1
10/17/2015 00:00:00 00:00:00 00:00:00 1:00:00:00 00:00:0012:00 AM 1:00:00:00 1:00:00:00 1:00:00:00 00:00:00
10/18/2015 00:00:00 00:00:00 00:00:00 1:00:00:00 00:00:0012:00 AM 1:00:00:00 1:00:00:00 1:00:00:00 00:00:00
10/19/2015 05:17:36 01:30:00 00:22:23 13:00:04 00:00:0012:00 AM 1:00:00:00 14:30:04 18:42:24 00:22:23
10/20/2015 05:36:29 01:30:00 00:19:45 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:01 18:23:31 00:19:45
10/21/2015 04:28:22 01:30:01 00:21:17 13:00:01 00:00:0012:00 AM 23:59:52 14:30:02 19:31:30 00:21:17
10/22/2015 05:17:09 01:29:59 00:24:36 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:00 18:42:51 00:24:36
10/23/2015 04:34:55 01:30:00 00:21:52 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:01 19:25:05 00:21:52
10/24/2015 00:00:00 00:00:00 00:00:00 1:00:00:00 00:00:0012:00 AM 1:00:00:00 1:00:00:00 1:00:00:00 00:00:00
10/25/2015 00:00:00 00:00:00 00:00:00 1:00:00:00 00:00:0012:00 AM 1:00:00:00 1:00:00:00 1:00:00:00 00:00:00
10/26/2015 05:20:27 01:30:00 00:20:40 13:00:04 00:00:0012:00 AM 1:00:00:00 14:30:04 18:39:33 00:20:40
10/27/2015 04:52:12 01:30:00 00:18:05 13:00:01 00:00:0012:00 AM 1:00:00:00 14:30:01 19:07:48 00:18:05
25%
75%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:008:05:30:13 1:11:27:10 10:30:00 02:28:38 7:19:00:1310:23:59:52
Logged In Non ACD
9:12:32:42 02:28:38
DND ACW
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0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
-
Chas Bowman Site: 1
10/18/2015 00:10:08 01:00:51 00:00:10 00:00:14 00:00:009:19 PM 01:14:18 01:01:05 01:01:15 00:00:10
10/19/2015 00:22:44 00:47:07 00:00:50 00:31:19 00:00:009:26 PM 02:17:11 01:18:26 01:19:16 00:00:50
10/20/2015 00:08:13 02:49:09 00:00:57 04:21:26 00:00:001:54 AM 07:25:24 07:10:35 07:11:32 00:00:57
13%
87%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:0009:30:06 00:41:05 04:37:07 00:01:57 04:52:5910:56:53
Logged In Non ACD
09:32:03 00:01:57
DND ACW
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0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
-
Chet Little Site: 1
10/21/2015 00:00:19 00:00:00 00:00:00 00:00:00 00:00:0011:00 AM 00:00:19 00:00:19 00:00:00 00:00:00
100%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:0000:00:19 00:00:19 00:00:00 00:00:00 00:00:0000:00:19
Logged In Non ACD
00:00:00 00:00:00
DND ACW
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0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
-
Chris Herr Site: 1
10/17/2015 02:16:13 00:00:00 00:12:06 00:00:00 00:00:0012:00 AM 08:09:22 00:00:00 05:53:09 00:12:06
10/19/2015 05:49:34 02:50:43 00:14:41 00:00:00 00:00:008:39 AM 15:20:43 02:50:43 09:31:09 00:14:41
10/20/2015 10:36:32 00:00:00 00:27:00 00:00:00 00:00:0012:00 AM 1:00:00:00 00:00:00 13:23:28 00:27:00
10/21/2015 05:14:05 12:59:21 00:11:40 00:00:00 00:00:0012:00 AM 23:59:41 12:59:21 18:45:36 00:11:40
10/22/2015 05:43:05 08:30:00 00:20:40 00:00:00 00:00:0012:00 AM 1:00:00:00 08:30:00 18:16:55 00:20:40
10/23/2015 08:43:23 01:30:00 00:32:32 00:00:00 00:00:0012:00 AM 1:00:00:00 01:30:00 15:16:37 00:32:32
10/24/2015 02:57:37 01:30:00 00:38:00 00:00:00 00:00:0012:00 AM 1:00:00:00 01:30:00 21:02:23 00:38:00
10/25/2015 03:16:23 01:30:00 00:39:35 00:00:00 00:00:0012:00 AM 1:00:00:00 01:30:00 20:43:37 00:39:35
10/26/2015 09:49:41 01:29:59 00:27:10 00:00:00 00:00:0012:00 AM 1:00:00:00 01:29:59 14:10:19 00:27:10
10/27/2015 10:15:11 00:00:00 00:28:41 00:00:00 00:00:0012:00 AM 1:00:00:00 00:00:00 13:44:49 00:28:41
86%
14%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:001:06:20:03 2:16:41:44 1:06:20:03 04:12:05 00:00:008:23:29:46
Logged In Non ACD
6:06:48:02 04:12:05
DND ACW
Page 26 of 207Legacy Reports User Availability Summary8/10/2017 8:31 AM
This document was created using an EVALUATION version of ActiveReports. Only a licensed user may legally create reports for use in production. Please reportinfractions or address questions to [email protected]. Copyright © 2002-2010 GrapeCity, inc. All rights reserved.
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0 0 userid 7 True
-
Christian Klein Site: 1
10/27/2015 02:00:52 00:00:00 00:00:00 00:00:00 00:00:005:37 AM 02:00:52 02:00:52 00:00:00 00:00:00
100%
Summary ACD vs. Non ACD Durations Comparative Status Group Durations
Available Break Follow Up Unavailable TrainingLogged At
00:00:0002:00:52 02:00:52 00:00:00 00:00:00 00:00:0002:00:52
Logged In Non ACD
00:00:00 00:00:00
DND ACW
Page 27 of 207Legacy Reports User Availability Summary8/10/2017 8:31 AM
This document was created using an EVALUATION version of ActiveReports. Only a licensed user may legally create reports for use in production. Please reportinfractions or address questions to [email protected]. Copyright © 2002-2010 GrapeCity, inc. All rights reserved.
0 1 0 0 StatusDateTimeGMT 2 True 0 1 0
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