USEFUL OUTCOMES FROM MRO DATA

White Papers: Seabury Solutions and EXSYN Case Studies: Atlas Air and Honeywell MRO PLUS… How I see IT, News and technology, On-demand Webinars, On-demand Webinar Focus (Point Solutions) and MRO Software Directory

V5.4 • SEPTEMBER-OCTOBER 2016

USEFUL OUTCOMES FROM MRO DATAActivity based costing shows where the money goes

HONEYWELL MRO TALKING ON THE JOB A voice solution for MRO / M&E work

PEOPLE AND DATA More data than ever but who will use it... and how?

ATLAS AIR’S PROGRAMTO GO PAPERLESS For MRO, manuals and planning

AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2016 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

AircraftIT MRO Publisher/Editor: Ed Haskey E-mail: [email protected] Telephone: +44 1273 454 235 Website: www.aircraftIT.com

Data is an essential element in MRO IT; gathering, harnessing and applying it is a critical part of the process

Engineering has always been about taking what we want and making it happen, or perhaps that should be ‘making sure that it happens’. Because engineers have always worked with precise calculations in order to ensure that all of the elements in what they do will work together and meet the measurable requirements of their function in mechanical harmony with other components in the machine. The effect of one factor on another or ratios and how they might be impacted by changes are all meat and drink to engineers. Of course, in an airline, the significance of being accurate in all these things has an importance way beyond just making the whole machine work: the consequences for any miscalculation might be catastrophic. So, the arrival of more ways to extract ever greater quantities of data from every component in an aircraft and, as importantly, the means to analyze that

data to produce useful findings is very welcome to MRO operations.In this issue there is a great article on data, looking at the key aspect of how people interact with the vast

amounts of data now available and how they can approach the task in a way that enables them to make use of it. We also have an article about the tools that can be used to leverage value from data and some successful models that use data to improve profitability. Of course, the huge volumes of data generated by aircraft, engines and other components as well as by engineers would require unfeasibly vast amounts of paper to record them and would not be of any use if it might take days or weeks to apply them. This issue includes two articles that address that challenge. You can read how one growing airline has used a paperless maintenance manuals project as the springboard for better use of their MRO/M&E software solution and the eSolutions project that has revolutionized their maintenance planning. Finally, there is a great article on using a voice solution to improve the speed, quality and record creation of maintenance work while enhancing engineer safety and making compliance better as well as easier to demonstrate.

As well as Paul Saunders’ comments on the significance of Telepresence we also have a great Vendor’s Job Card completed by Julian Stourton CEO at Rusada and the regular overview of news and information affecting your sector. There are also details about on-demand webinars recently added to our growing library of the market as well as a focus on the larger ‘On-Demand Webinar’ library.

Aircraft IT MRO: what professionals need to know.

Ed Haskey, Editor

04 LATEST NEWS AND TECHNOLOGY UPDATESLatest News and Technology updatesKeeping up with the latest developments in your professional world can be a challenge. But simply go to http://www.aircraftit.com/MRO/Index.aspx or here in the Aircraft IT MRO e-journal to keep up to date with the latest developments.

16 WHITE PAPER: INFORMATION: HOW TO GET WHAT YOU NEEDBijoy Mechery, CEO, Seabury Solutions and Brent Heath, Senior Vice President, Seabury SolutionsTo transform any MRO / Technical operation, insightful tools are essential to support decision making. Using activity based costing principles to model the operation provides insight into the drivers of cost and profitability upon which management can act.

21 COLUMN: HOW I SEE ITPaul Saunders, The Significance of TelepresencePaul regards Telepresence, projecting skill to where it is needed regardless of the skilled person’s real location, as potentially more significant than many developments currently hogging the headlines and grabbing the attention of MRO professionals.

22 ON-DEMAND WEBINAR FOCUS PART 2: MRO / M&E IT POINT SOLUTIONSFinding the right MRO IT solution to match your requirements is so much easier if you search the library of recordings of Aircraft IT Past Webinars by category.

30 WHITE PAPER: THE CHANGING FACE OF DATASander de Bree, CEO, EXSYNEven if data is a growing phenomenon in the aviation sector, people remain the key resource and it is they who will react with and make use of all the data being generated.

32 CASE STUDY: PAPERLESS, THAT’S THE PLANAndy Genao, Senior Manager, Maintenance Planning, and Michael Henry, Director Maintenance Planning at Atlas AirAtlas Air outlines their extensive paperless maintenance manuals project and how this was integrated into their M&E software solution plus their eSolutions project which is designed for maintenance planning.

36 ON-DEMAND WEBINARS: THE KNOWLEDGE LIBRARY FOR MRO IT SOLUTIONSView Video Recordings of On-Demand MRO Software Demonstration Webinars. See full information and view video recordings of past Live MRO Software Demonstrations, including: Flatirons Solutions, Mxi Technologies, CrossConsense and Hexaware Technologies.

38 CASE STUDY: VOICE TECHNOLOGY INNOVATIONS IN MROScott Powell, Senior Manager, Product Marketing at Honeywell Honeywell MRO shows how a voice technology solution for Maintenance and Inspection is already helping to streamline documentation, enhance compliance, have faster training times for technicians, improve safety, and improve the quality of work.

42 VENDOR JOB CARDWhat does Rusada do for clients? Julian Stourton shares the secret of Rusada’s success with readersIn the latest of our Q&A pieces, Julian Stourton, CEO, Rusada, completes his ‘Vendor Job Card’ for Aircraft IT.

44 MRO SOFTWARE DIRECTORYA detailed look at the world’s leading MRO IT systems.

V5.4 • SEPTEMBER-OCTOBER 2016Welcome…

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4 | TECHNOLOGY & NEWS | AIRCRAFT IT MRO | SEPTEMBER-OCTOBER 2016

THERE’S no such thing as standing still: either you’re moving forward or you’re slipping back. That sums up what has long been a prevalent attitude in the world of commerce and there’s a reason for that prevalence — the evidence suggests that it’s true. If you don’t move forwards then, relative to those around you who do, you are in reverse with all of the consequences for market position that implies. It doesn’t matter that your service standards have stayed as good as ever if others’ standards have improved. And one factor that can significantly improve your service is to have and use the best software for your circumstances.

Of no sector is that more true than with Aircraft MRO / M&E. Developments in IT solutions, software and capabilities — mobility, paper-free, hands-free, voice controlled — that can not only transform the processes that readers use every day but can also suggest and enable new ways of working that

are faster, higher quality and more consistently reliable than before. The problem is that, even for the level of professional skill that is true of Aircraft IT MRO readers, there’s still a lot of information to process in order to know what you need, what solution will best fit that need and how to implement any new solution for optimum results. That’s why we bring together in one place the most important news from the MRO / M&E IT sector; it makes it much easier for readers to access the information they need to understand how to move forward in their sector. Allied with the very successful Aircraft IT webinars, it supports and information infrastructure within which MRO professionals can most effectively apply their considerable skills and knowledge about the sector and their business.

So read on to discover what has been happening in your sector that you might be able to use in order to keep on going forward.

Latest news on MRO IT software and systems

FLIGHTCRAFT Maintenance Services (FMS) has positioned itself to manage the complex maintenance and repair needs of some of North America’s leading operators. The Canadian-based MRO facility needed to upgrade its maintenance management software solution to help improve productivity and accuracy, and allow scalability of their operation while minimizing overheads. RAAS by AIS (Aviation InterTec Services) was the clear choice announced in late July 2016.

MRO-FRIENDLY FEATURESSeveral features of RAAS well-suited to MRO and heavy-check facilities will be put to good use at FMS, specifically multiple customer and customer-specific MPD control, customer and consignment inventory and stores control, scan labor input for job specific time accumulation, and customizable report outputs. Along with its browser-based implementation and paperless capabilities, RAAS will provide a solid pillar to FMS’ continued success.

“RAAS stood above the rest for its demonstrated ability to handle the complexities of our operation. We look forward to

working with AIS to take full advantage of everything RAAS has to offer.” said Jim Peroff, President, FMS

“We’re excited to be working with a dynamic and forward-looking operation such as FMS, and we look forward to a strong partnership for years to come.” added Eric Hansen, Director of Operations & CEO, AIS.

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SEPTEMBER-OCTOBER 2016 | AIRCRAFT IT MRO | TECHNOLOGY & NEWS | 5

FIGEAC AÉRO DEPLOYS IFS APPLICATIONS FOR 1,200 EMPLOYEESA LEADING AERONAUTICAL MANUFACTURER BASED IN FRANCE IMPLEMENTS IFS APPLICATIONS TO SUPPORT GLOBAL GROWTHAT the beginning of July 2016, IFS, the global enterprise applications company, announced that French aeronautical manufacturer Figeac Aéro has decided to implement IFS Applications™ 9 to replace and unify its current portfolio of business systems. The agreement includes licenses and services valued at approximately 1.5 million euros.

With a workforce of more than 1,900 employees at sites in France, the US, Mexico, Morocco, and Tunisia, Figeac Aéro is a

leading aerospace manufacturer specializing in the production of light alloy and hard metal structural parts, engine parts, landing gear parts, and sub-assemblies. Figeac Aéro aims to be the number one aerospace subcontractor in Europe.

In order to support the rapid growth of its industrial footprint, the company was looking for a comprehensive enterprise software suite to replace its portfolio of legacy systems. Following a thorough evaluation process, Figeac Aéro selected IFS Applications. The IFS solution will be used by some 1,200 employees to support mission-critical processes such as manufacturing, supply chain management, financials, quality management, and project management.

“We needed a central, integrated business system to

effectively manage our rapidly growing operations,” Figeac Aéro CEO Jean-Claude Maillard said. “We chose IFS based on the solution’s comprehensive functionality and the company’s successful track record in the aerospace manufacturing sector.”

IFS France president Amor Bekrar added, “We are very pleased to welcome Figeac Aéro among our customers in the aerospace and defense space. Drawing on our long experience in this sector, we are proud to help the Figeac Aéro group consolidate its business processes and optimize its strong international growth.”

IFS APPLICATIONS AGAIN NAMED WORLD’S NUMBER ONE IN AEROSPACE AND DEFENSE EAM SOFTWARERESEARCH AND ADVISORY FIRM ARC ADVISORY GROUP CONFIRMS IFS AS MARKET LEADER FOR THE 8TH YEAR IN A ROWIN mid-July 2016, IFS was once again identified as the global number one vendor of enterprise asset management (EAM) software for aerospace and defense (A&D) industries by ARC Advisory Group, the leading information technology research and advisory firm for industry and infrastructure.

ARC Advisory Group has recognized IFS as the leading supplier to the global aerospace and defense industry in its most recent “Enterprise Asset Management Global Market

Research Study”. According to the report, IFS has gained market share in the aerospace and defense industry in each of the last four years, growing approximately 25 percent since 2012. IFS has a strong and growing customer base in aerospace and defense including Affinity, BAE Systems, Lockheed Martin, General Dynamics, SAAB Group, GE Aviation, Royal Thai Airforce, TAE and Emirates.

“IFS has evolved from a leading European EAM supplier to become a strong enterprise solutions supplier with dedicated vertical industry software components and expertise,” Ralph Rio, Research Director for Enterprise Software, ARC Advisory Group said. “Over the last year, aerospace and defense has seen some major changes with a wave of new technology entering the industry and the next generation of military and civil aviation equipment.”

Director of the global IFS A&D Centre of Excellence Graham Grose commented: “A&D product life cycles are now lasting 50 years or more and service level agreements, such as performance based logistics, are now commonplace for equipment support. EAM has become more important than ever in ensuring an organization unlocks the most value from an asset through its life. IFS EAM is agile and flexible enough to be able to track all assets in real-time, ensuring that the best service is achieved, maximizing availability and keeping mission-critical equipment operational and ready for deployment.”

IFS wins a new client and prestigious recognition


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EU WINGS OF ITALY SIGNS OASES DEAL WITH COMMSOFTIN late June 2016, it was announced that Commsoft, the aviation maintenance and engineering IT systems provider, has been chosen by EU Wings, a Verona-based MRO and aviation engineering services provider, to supply its MRO IT system, OASES (Open Aviation Strategic Engineering System). OASES will support EU Wings’ various aviation activities in Europe and Africa. EU Wing’s customers include airlines in Italy, Europe, D.R. Congo and Libya.

Commsoft signed the deal, granting the Italian CAMO, line maintenance and PT145 company a license for twelve concurrent users, commencing straight away. The deal was hard won, in the face of strong international competition from a number of other MRO IT suppliers.

EU Wings’ OASES licence covers several different engineering and maintenance modules, including core, airworthiness, planning and line maintenance control. In addition, the following MRO options have also been included: core, production, materials, commercial and warranty. EU Wings has also requested enhanced quality and training management options for the future and will work closely with Commsoft to define their exact requirements as the contract progresses.

Nick Godwin, Managing Director of Commsoft, commented: “We are delighted to welcome EU Wings into the OASES fold. Our system is ideally placed to support this leading aviation engineering organisation with its diverse operations, supporting its customers from across Europe and Africa. We look forward to a successful partnership with EU Wings for many years to come, exploring new markets.”

Vincenzo de Laurentis, General Manager of EU Wings commented, “Amongst all the M&E software systems extensively evaluated in our organization, OASES was the most instinctive, ‘user friendly’ and at the same time complete and professional system that we evaluated. We consider it will be an ‘essential tool’ to carry on our operations.”

ORION AIRWAYS BECOMES FIRST OASES USER IN CYPRUSAT the outset of July 2016, Commsoft was delighted to announce that its industry-leading MRO IT system, OASES, has been selected by new Cyprus-based Orion Airways to support a fleet of Boeing 737-300 and -800 aircraft. Orion is Commsoft’s first customer in Cyprus and brings the total number of countries in which OASES is being used to 43.

A ‘best-of-breed’ system, OASES offers a highly impressive level of technical sophistication whilst being intuitively user-friendly. To allow for scalability, the system is structured in a modular format and Orion has selected the Core, Airworthiness, Planning, Materials, Warranty and Line Maintenance modules. The OASES system for five concurrent users will be hosted on Commsoft’s OASES Private Cloud service.

Orion Airways plans to start operations in September 2016 and will be the first Cypriot carrier to offer low-cost charter and scheduled flights to major European destinations as well as Israel, providing links with the wider Middle East.

Nick Godwin, Commsoft Managing Director, commented: “We’re delighted that Orion Airways, an important new start-up airline, has chosen OASES to support its planned operations. Orion is the seventh new customer to join the continually growing OASES family this year. The contract was won in a competitive bid process, and represents yet another vote of confidence in Commsoft’s partnership approach to its family of customers, underpinned by the technological, operational and commercial benefits that the OASES system delivers.”

Thanassis Kokkotas, Chief Executive Officer of Orion Airways commented: “Orion Airways has aggressive plans for expansion with three 737-800s expected this year and a total fleet of eight aircraft expected by the end of 2017. In selecting Commsoft, we have chosen a collaborative partner to jointly progress these ambitious technical plans.”

COMMSOFT WINS SECOND OASES CUSTOMER IN UKRAINE, SIGNING BRAVO AIRWAYS

IN mid-July 2016, Commsoft, announced that it had signed a contract with Bravo Airways of the Ukraine to supply its leading MRO

IT system, OASES (Open Aviation Strategic Engineering System). Bravo Airways has become the second Ukrainian customer for OASES.

Bravo Airways is in the process of a new launch, following recent major investments. OASES will support the Bravo Airways’ fleet, which currently consists of one Boeing 737-500 and one Boeing 737-300, for its airline ACMI (Aircraft, Crew, Maintenance and Insurance) operations.

Bravo Airways’ OASES licence will run for five years and will allow five concurrent users. It covers five crucial MRO modules, including core, airworthiness, planning, materials and warranty. Bravo Airways’ OASES site will be hosted on Commsoft’s Private Cloud for maximum customer support and convenience.

Nick Godwin, Managing Director of Commsoft, commented: “We are proud to have secured this on-going contract with Bravo Airways, following significant endorsements from existing customers in the region, and are delighted that this new airline has entrusted OASES to support its maintenance and engineering needs. We wish Bravo Airways every success with its new direction and look forward to seeing the company grow from strength to strength.”

OASES currently serves more than 100 aviation customers worldwide, ranging from national carriers and large third-party maintenance providers to small independent operators. It is a fully integrated MRO IT system that works to maintain effective aviation maintenance and engineering operations for airlines,

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CAMOs, independent MROs and other associated aviation organisations.Dmytro Gres, CAMO Manager, Bravo Airways, commented: “Bravo Airways always

looks for the opportunity of how to improve and to optimize processes connected with airworthiness, maintenance planning and reliability standards. This year, our team decided to join the OASES family based on its great experience, wide range of customers, and friendly and clear approach to our goal achievements. OASES has a flexible and individual approach which is very important for small operators like Bravo Airways. We are looking forward to cooperating and working together with one of the leaders of aviation maintenance and engineering IT systems.”

COMMSOFT’S OASES GOES LIVE WITH FIRST FRENCH CUSTOMER LA COMPAGNIEAT the start of August 2016, Aviation engineering and maintenance specialist, Commsoft announced that it has been chosen to supply OASES (Open Aviation Strategic Engineering System) MRO IT system to the French business class airline, La Compagnie. The contract represents Commsoft’s first direct customer in France and OASES will support La Compagnie’s operations for its current fleet of two Boeing 757-200s.

Commsoft signed the deal licensing the Paris-based airline for five concurrent users, starting immediately and following strong competition from other suppliers. La Compagnie’s OASES licence covers a number of engineering and maintenance modules. Its OASES site is hosted on Commsoft’s private cloud and the chosen modules include core, airworthiness, planning, materials and line maintenance control.

Nick Godwin, Managing Director of Commsoft, commented: “We are delighted to be awarded this OASES contract by one of France’s most exciting up-and-coming business class airlines. Our highly sophisticated MRO IT system is trusted the world over and we are looking forward to working with La Compagnie to ensure optimum performance of its fleet.”

Yann Poudoulec, EVP Technical Director, added: “We found OASES to be a very smart system with a lot of very practical functions that are not always present on legacy systems and the human interface is very intuitive. Thanks to the great support of the Commsoft team, the implementation and transfer of the fleet was done in less than two months after signature of the contract, all changes were audited and fully approved by the French CAA. Commsoft shares the same business ethic as La Compagnie, offering flexible commercial terms with excellent business value. The overall combination of features makes OASES a product very much in line with La Compagnie’s spirit: a strong product at an affordable price.”

OASES currently serves more than 100 aviation customers worldwide, ranging from

national carriers and large third-party maintenance providers to small independent operators. It is a fully integrated MRO IT system that is crucial for maintaining effective aviation maintenance and engineering operations for airlines, CAMOs and associated organizations.

La Compagnie was formed two years ago, following the creation of French aerospace company, Dreamjet SAS, the year before. Based in Le Bourget in Paris, La Compagnie offers low-cost business flights from London Luton and Paris Charles de Gaulle Airports to New York City’s Newark Liberty International Airport. Both Boeing 757-200 aircraft can carry up to 74 passengers in an all-business class cabin with seats that convert to angled flat beds.


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BOEING ANNOUNCES DATA ANALYTICS AGREEMENTS WITH SIX AIRLINESREAL-TIME SOLUTIONS TO GENERATE

OPERATIONAL EFFICIENCY, COST SAVINGS FOR MORE THAN 500 AIRPLANES.AT Farnborough International Airshow in mid-July 2016, Boeing announced agreements to provide six customers with advanced analytics solutions. The offerings will help customers increase efficiency and drive down the costs of operating more than 500 airplanes.

Boeing offers a wide range of analytics tools that empower airlines to make better decisions and significantly improve performance on the ground and in the air. Agreements included in the announcement include:• British Airways signed a contract for Wind Updates,

currently installed on 88 airplanes with plans for additional fleet integration. Customers of Wind Updates typically average a savings of 200-400 lbs. (90-180 kg.) of fuel per flight by leveraging real-time information about atmospheric conditions to improve performance.

• All Nippon Airways (ANA) signed a renewal contract for Airplane Health Management (AHM) on its entire future fleet of Boeing 787 aircraft. ANA uses AHM tools to monitor their aircraft in real time and proactively manage maintenance operations more efficiently.

• Delta Air Lines signed an agreement to use Airplane Health Management (AHM) on its Boeing 737, 747, 767 and 777 fleets. Delta uses AHM’s analytics-based predictive alerts to reduce delays and cancellations by scheduling maintenance in a controlled manner, to avoid schedule

disruptions. Currently, more than 3,800 airplanes worldwide use Boeing’s AHM service.

• GOL signed an agreement to use the Engine Fleet Planning and Costing (EFPAC) tool, which significantly reduces operating costs by determining specific engine management practices over the life span and enabling better decision making.

• Pobeda Airlines signed a contract to deploy Fuel Dashboard services across its fleet of Boeing 737s. Fuel Dashboard helps airlines reduce fuel consumption 2-7 percent annually. The tool is currently used on more than 1,000 commercial airplanes around the globe.

• Yangtze River Express signed a contract to use Maintenance Performance Toolbox Records with its fleet of airplanes. Yangtze River Express is the first customer in China to integrate the Toolbox Records service, which eliminates the operational challenge of managing paper-based maintenance records.

“Data analytics powers many of the services Boeing provides customers around the globe,” said Stan Deal, senior vice president, Boeing Commercial Aviation Services. “From effectively managing inventory and reducing fuel consumption to scheduling pilots and cabin crews, Boeing provides airlines with tools to improve efficiency and reduce operating costs.”

Airlines around the world rely on Boeing — and its subsidiaries AerData and Jeppesen — to deliver advanced analytics tools and software to improve operational efficiency and lower costs. Boeing’s portfolio of advanced analytics tools includes crew scheduling, digital navigation, management and maintenance of leased airplanes and engines, management of parts inventories, flight optimization software, flight planning tools, optimized maintenance programs and fuel efficiency tools.

Boeing grows the market and capabilities for its range of advanced solutions

http://www.aircraftit.com/MRO/Vendors/World-class-Aviation-Maintenance-Management-Software.aspx

SEPTEMBER-OCTOBER 2016 | AIRCRAFT IT MRO | CONFERENCE | 9

FORMER LAN AND TAM FLEET MAINTENANCE DEPARTMENTS CONSOLIDATE ON A SINGLE MAINTENIX IT PLATFORMIN late July 2016, Mxi® Technologies, the aviation maintenance management software developer and vendor, announced that LATAM Airlines (LATAM) has successfully extended the Maintenix system footprint across its enterprise with the recent Go Live of LATAM Brazil’s fleet and third-party MRO Shops operations. With this latest milestone, Maintenix now serves as the standard maintenance management platform for consolidated fleet management.

As Latin America’s leading domestic and international passenger and cargo carrier, LATAM first went live with Maintenix in 2011 when it was then known as LAN Airlines. After the merger with TAM Airlines, the company set out to expand its Maintenix solution in phases across TAM’s mixed fleet and MRO operations. The most recent milestone encompassed the entire Airbus fleet of 138 A32F aircraft — one of the largest inductions in terms of data volume — and

followed closely on the heels of a go live with LATAM Brazil’s Boeing wide-body fleet in the Fall of 2015.

“The overall efficiencies that we have seen across our maintenance organization since our initial adoption of the Maintenix software have been

significant,” said Hernan Pasman, Senior Vice President of Operations and Maintenance at LATAM Airlines. “This made it a natural decision to extend the solution to include all LATAM Brazil fleet maintenance management — a move we expect will help us continue to succeed in the marketplace as we further evolve and standardize business and operational processes across the enterprise.”

“LATAM Airlines has continuously demonstrated their dedication to growth, efficiency and best practices in aviation maintenance, and this expansion of Maintenix is no exception,” said Bill Cavitt, President and CEO at Mxi Technologies. “Mxi applauds LATAM on what I am confident is yet another significant step forward in their mission to drive operational and service excellence in a world-class airline, for their passenger customers and cargo.”

LATAM Airlines Extends Maintenix System Across Enterprise with Induction of LATAM Brazil’s Fleet and Shop Operations

BOEING AND MICROSOFT REACH AGREEMENT TO ADVANCE COMMERCIAL AVIATION ANALYTICS SOLUTIONS IN THE CLOUDLATER in July 2016, Boeing and Microsoft announced an agreement to build a cloud-based platform for Boeing’s industry-leading portfolio of commercial aviation analytics tools. The two companies intend to work together to transition many of Boeing’s commercial aviation applications into the Microsoft Azure cloud.

Boeing — with its subsidiaries AerData and Jeppesen — offers a wide portfolio of advanced analytics tools currently used by more than 300 airlines to optimize operating efficiency.

“Boeing’s expertise and extensive aviation data resources coupled with Microsoft’s cloud technology will accelerate innovation in areas such as predictive maintenance and flight optimization, allowing airlines to drive down costs and improve operational efficiency,” said Kevin Crowley, Boeing vice president of Digital Aviation. “Together, two companies that changed their industries are teaming up to accelerate the digital transformation of aviation through the use of analytics-based applications, cloud technologies and large-

scale integration.”Boeing’s applications provide airlines, airplane leasing

companies and maintenance suppliers with real-time information to enhance every phase of their operations — including purchasing and leasing airplanes and engines, training and scheduling crews, route planning, managing inventory and maintaining fleets.

“At Microsoft, we are focused on empowering organizations across industries to advance their digital transformation,” said Judson Althoff, executive vice president, Worldwide Commercial Business, Microsoft. “Working with Boeing, we can help businesses across aviation to become more adaptive, innovative and intelligence-driven, including airlines, operators, suppliers, support, and service providers.”

Every day, customers use Boeing applications to reduce crew scheduling costs as much as seven percent, and save hundreds of pounds of fuel on every flight. Boeing applications deliver digital navigational information to nearly 13,000 aircraft daily. Advanced airplane health solutions — currently used on more than 3,800 airplanes operating around the globe — allow customers to use real-time data to optimize operational performance, fuel use, maintenance, and supply chain performance.


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10 | CONFERENCE | AIRCRAFT IT MRO | SEPTEMBER-OCTOBER 2016


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Envision is evolving...

ENTERPRISE SOFTWARE PROVIDER SETS UP A SUBSIDIARY TO ADDRESS THE IMPENDING MARKET OPPORTUNITY IN THE ASEAN REGION; TO FOCUS ON CLOUD HR & GLOBAL PAYROLL AND LOGISTICS SOFTWARETRIGGERED by the success seen with the winning of five new clients in the last few quarters, Ramco Systems, an enterprise software provider on Cloud, Mobile and Tablets, announced in late June 2016 that it has set up a wholly-owned subsidiary in Philippines under the name Ramco System Inc.

As the second largest populated nation in ASEAN, Philippines has been witnessing the fastest economic growth among the ASEAN countries. To better address the market opportunity arising in Philippines, Ramco Systems has set up an office in the country; its fourth in the region and 21st, globally. Ramco’s new office will employ local innovators, at a time when the Philippines IT sector is moving beyond business process outsourcing — a pillar of economic growth in recent years — to include implementation of cloud-based technology to transform local enterprises in the area of ERP, HR, Payroll, Aviation and Logistics.

Commenting on the expansion, P R Venketrama Raja, Vice Chairman & Managing Director, Ramco Systems, said, “A buoyant economy and drive to embrace disruptive technologies is driving enterprises in Philippines to invest in [the] latest technologies. We are opening an office in Manila to enable local enterprises to leapfrog to cloud technology and derive significant business benefits. Given the excellent technical manpower in Philippines, it will also serve as a base for addressing our clients in the ASEAN region. With focus on innovation and cloud, we look forward to becoming the region’s most favored cloud enterprise software provider.”

With Singapore as the regional headquarters, and offices in Malaysia and Hong Kong, Ramco Systems in ASEAN has seen a steady growth for all three product offerings — ERP, HCM and Aviation MRO. For the year ended March 31, 2016, Asia Pacific (including ANZ) contributed 29% to the overall revenue. The company recently set up an ‘Innovation Lab’ in Singapore funded by the Singapore Government with anchor partner Air France Industries & KLM Engineering (AFIKLM). While Innovative offerings get tested in Singapore, Ramco in Kuala Lumpur (Malaysia) has transformed itself into an R&D and support hub for HR & Global Payroll requirements.

AT the start of August 2016, Rusada was pleased to announce that, in the previous week, they had signed a commercial sales agreement with Newshore (www.newshore.es/en). Newshore is a Spanish IT company that specializes in focusing on low-cost airline services, such as in installing Navitaire’s PSS (Passenger Services systems). Newshore is based in Barcelona with offices in Colombia and has around 85 staff. Their

founders are Spanish and ex-Accenture.Gary Thompson, Rusada’s Central and South American Sales

Director, said: “Rusada’s partnership and cooperation with Newshore will help to support our goals of raising Rusada’s profile and Envision’s brand awareness within the airline community, as a viable, alternative MRO software solution to be considered.”

Ramco Systems enters Philippines

Rusada delighted to announce partnership with Newshore

THE migration of two actively used dynamic databases is a big challenge that needs a very careful and well planned preparation. Recently, CrossConsense successfully managed to merge the different AMOS versions of Condor and Condor Berlin. A late July 2016 announcement explained that the obstacles that the migration had to overcome were as follows:• Handle data clashes on several AMOS areas, such as part

definition, rotables, workorders, etc.• The customer wish of having all data exactly as in the

source environment, beyond the normal AMOS data transfer standards.

• Applying advanced data filtering to merge only relevant data linked to the current fleet and operations.

Due to the careful preparation and good cooperation between the project-managers on all sides (Condor, Condor Berlin and CrossConsense) the final AMOS merge did not take

longer than 72 hours and more than 16 Mio records were migrated in total.

“I want to say a really big thank you to Mirko Lang of CrossConsense who accomplished the nearly impossible during this merge, in my point of view.”, said Andreas Rüskamp, AMOS Administrator at Condor Berlin GmbH.

AMOS merge of Condor

http://www.aircraftit.com/MRO/Vendors/envision.aspx

SEPTEMBER-OCTOBER 2016 | AIRCRAFT IT MRO | CONFERENCE | 11


SUCCESSFUL AMOS GO-LIVE AT OMAN AIROMAN AIR USES AMOS ACROSS THE ENTIRE AIRLINE; ANOTHER MIDDLE EAST AIRLINE FULLY LIVE WITH AMOS AND EXCELLENT COOPERATION WITH EXSYN

IN early July 2016, Swiss-AS congratulated Oman Air on its successful go-live with AMOS. AMOS fully meets Oman Air’s wish to sustain and extend its competitive advantage, to reduce costs and improve its operational efficiency and effectiveness of the engineering division. The implementation project had been split into two phases: The first project phase was completed with the arrival of the first B787 and its phase-in in AMOS in autumn 2015. Since March 2016 the whole Oman Air fleet also including ATR42, E175, B737 and A330 aircraft has been managed in AMOS.

“Now that the AMOS implementation has been successfully completed, the Oman Air Engineering & Maintenance Division is equipped with a state-of-the-art MRO software solution which helps them to provide services to the Oman Air fleet and third-party customers in a highly professional and efficient way, while allowing them at the same time to introduce new technologies in their maintenance environment. A key success factor was to onboard EXSYN for the data migration work stream and the good collaboration throughout the project ultimately ensured project success.” said Fabiano Faccoli, VP Customer Services at Swiss-AS.

In addition to the standard AMOS support/maintenance services provided by Swiss-AS, Oman Air has signed on the Swiss-AS’ AMOS Operation Services (AOS), i.e. the Swiss-AS AOS team will support Oman Air regarding the operation of the application and database server.

EXSYN PROVIDING DATA MIGRATION SUPPORTThe cooperation between Oman Air and EXSYN consisted in supporting Oman Air in the migration of the fleet data into AMOS, including the data of the newly arrived B787 fleet, while using EXSYN’s data migration solution, TITAN. Throughout this process, EXSYN helped Oman Air with an inventory audit to make sure that this data was ready for transfer.

Sander de Bree, CEO at EXSYN, stated: “It is crucial for an airline to apply to all airworthiness requirements. This can only be achieved with the combination of the right system on one side and data that reflects the right airworthiness status on the other side. We are glad that Oman Air now operates on the recognized AMOS system and that we have been able to successfully transfer their fleet data into AMOS using our data migration solution Titan.”

IBERIA TAKES OFF WITH AMOSANOTHER IAG GROUP AIRLINE SIGNS FOR AMOS AS SPANISH CARRIER TO IMPLEMENT AMOS FOR CAMO ACTIVITIES IN A PHASED IMPLEMENTATION APPROACH

AMOS FOR CAMO ACTIVITIESIN mid-July 2016, Swiss-AS was proud to announce that AMOS has been chosen by Spanish carrier Iberia Líneas Aéreas de España S.A. (IBERIA) as the ideal platform to assure continuous airworthiness from an operator perspective. IBERIA is the third member of the IAG Group to join the AMOS Community after Aer Lingus and Vueling. IBERIA has licensed the AMOS CAMO Edition and required a customer oriented implementation process to perform CAMO and Part M activities in AMOS. The AMOS CAMO Edition consists of all high-end AMOS core modules. Swiss-AS offered IBERIA a specially tailored training and implementation plan including project management, consulting, training, data transfer support etc.

AMOS SELECTED TO OPTIMIZE PROCESSES AND IMPROVE THIRD PARTY INTERACTIONSIBERIA will follow a phased implementation project approach using AMOS initially for the A330 fleet with the Go-Live currently scheduled in July 2016. The phase-in of the other aircraft-types in AMOS will follow thereafter. The go-live of AMOS will cement new working methods for the Spanish carrier leading to improved transparency and efficiency, optimized business processes and AMOS will also facilitate the interaction between the IBERIA CAMO organization and the carrier’s MRO provider IBERIA Maintenance

Swiss-AS and AMOS adds to Middle-East and European customer base

http://www.aircraftit.com/MRO/Vendors/WINGS.aspx

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TRAX AND CINTRA PARTNER TO DELIVER OPTIMIZED ORACLE ARCHITECTURES FOR AIRCRAFT MAINTENANCE MRO OPERATIONSIN late June 2016, Cintra and TRAX announced a global partnership for the airline industry that will provide optimized Oracle architectures to underpin the performance and availability of TRAX’s widely used aircraft maintenance, repair and operations (MRO) ERP software.

The partnership will transform TRAX user experience for their joint customers, enabling a single aircraft maintenance query to be run in seconds not minutes, fleet wide maintenance planning in minutes not hours and FAA reporting down from days to minutes. Several high-profile airlines are already benefiting from Cintra’s optimized Oracle architecture offering, including JetBlue Airways, the US’s fifth largest carrier. Airlines will benefit from:• Optimized TRAX user experience with improvements of

10X;• Faster TRAX maintenance planning query executions by a

factor of 20X;• Faster FAA compliance reporting by a factor of 8X;• Proven five nines, 99.999%, availability;• Robust data protection with high performance backup and

recovery;• Confident support for airline fleet growth;• Agile database copies for testing and production support

activities;• Faster aircraft maintenance operational reporting.Henry Para, COO at TRAX explained: “Cintra has repeatedly proven its ability to help TRAX customers get maximum performance and value from our application. This is why Cintra is our partner of choice. The challenges our customers face often relate to them not having an Oracle architecture based on a blueprinted best practice configuration, or running TRAX on legacy, multi-vendor architectures, which don’t offer the next generation performance, agility and simplicity benefits of modern Oracle platforms.

“Cintra’s blueprinted architecture together with their proactive monitoring and managed database services approach has been tried and tested and removes the complexities of legacy and multi-vendor architectures, by building a platform that delivers the very best TRAX customer experience, performance, availability, agility, data protection and lowest overall operational risk, allowing the airline to get on with business and not have to worry about the underlying technology.”

Abdul Sheikh, CTO at Cintra, said: “The partnership is based on real-world solutions for both large and smaller airlines. Our work at JetBlue is testimony to the success of the approach we take and the architecture solutions we provide. JetBlue is now able to run an aircraft maintenance report in just 15

seconds, where it took five minutes previously. It’s cut the time to run its full 200-aircraft fleet maintenance report from 30 minutes to five minutes. And now delivers data for FAA compliance in minutes rather than days. These are the sorts of transformational benefits we’ll be looking to deliver to other TRAX customers by replacing legacy multi-vendor architecture with state-of-the-art modern Oracle Engineered Systems based architectures, to integrate seamlessly with TRAX’s Oracle database.”

Cintra provides the complete end-to-end services around Oracle architecture procurement, design, blueprinted implementation and proactive ongoing 24×7 monitoring and support. This enables the airline to focus on business and avoids the need to recruit a team of Oracle specialists to build and manage the Oracle architecture to support TRAX.

TRANSAVIA FRANCE CHOOSES TRAX M&E SOLUTION

RIGHT at the end of June 2016, TRAX was extremely pleased to announce that Transavia France has selected the TRAX Maintenance and Engineering solution to manage their fleet. TRAX software will ensure that Transavia’s maintenance and engineering work along with its technical records are in impeccable shape.

Jose Almeida, President and CEO of TRAX USA Corp., stated, “Our goal is to provide Transavia France with an exceptional Maintenance and Engineering solution, We are confident that TRAX will help improve the new airline’s overall operations. We are delighted to be a part of Transavia France’s growth strategy and look forward to working with them in the years ahead.”

Transavia France will be implementing with the soon to be released Trax Version 12 on a Cloud / SaaS environment using top-of-the-line hardware and world-wide enterprise-ready datacenters provided by Amazon Web Services. This version includes over 20 modules to cater to every aspect of aircraft maintenance. TRAX Maintenance will be able to assist Transavia France in countless ways, from Material Management and Finance to Technical Records and Reliability. Transavia France will now have aircraft, inventory, and maintenance activity information integrated into one single system.

TRAX enters new partnership and grows market presence in Europe


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SEABURY GROUP RECOGNIZED FOR EXCELLENCE IN GUIDING AVIATION CLIENTS THROUGH CHALLENGING SITUATIONSSEABURY Group, a global advisory and professional services firm, announced at the beginning of August 2106 that it has received prestigious awards from CIO Outlook, CFI and Wealth & Finance International, lauding the Seabury team’s excellence in delivering diversified and responsive business solutions to clients in the Aviation, Aerospace & Defense, Transportation, and related industries. Today, with more than 20 years of experience, Seabury has partnered with 300 clients in more than 50 countries, extending its services and solutions to nearly 1,300 engagements globally.

“The Seabury team and I are once again thrilled to receive recognition from our media partners for being a medium for our colleagues in aviation to help them achieve enhanced market position and shape their companies’ futures within the industry,” said Seabury Group Chief Executive Officer and Chairman John E. Luth. “Over the past two decades, Seabury has advised on over $100 billion of equity transactions and debt financing, while helping airlines worldwide solve complex challenges requiring consulting, investment banking, restructuring, and information technology solutions.”

CIO Outlook named Seabury one of the ‘25 Most Promising

Aviation & Aerospace Solutions Providers in 2016,’ praising the company’s unparalleled efficiency and innovation in providing an array of information technology solutions and products that leave an indelible mark in the market.

The Capital Finance International (CFI) commended Seabury for unrelenting dedication to operational excellence and top performance, while investing heavily in technology and offering a number of proprietary aviation management smart software solutions. This is the second year in a row that Seabury has been honored with CFI’s ‘Best Aviation M&A Advisory Team Global 2016’ award.

Wealth & Finance International awarded Seabury the ‘Best Aviation-Focused Investment Banking Firm & Best for Structured Alternative Investment Strategies’ recognition, applauding the Seabury team for their leadership and efforts in helping shape this unique and dynamic industry.

In addition to these industry awards, Global Finance Magazine has also named the Seabury Trade Finance Exchange team (STFX) along with its technology partner GTNexus, as one of ‘The Innovators for 2016 –Trade Finance.’ STFX provides liquidity to the financial supply chain by bringing easy to access financing to the supply chain participants.

Luth concluded: “Seabury’s continued industry recognition stems from the hard work and effort of the entire Seabury

team, whose professionals are located on five continents and in more than 15 countries. At Seabury, we feel privileged to partner with our colleagues at airlines and we are dedicated to guiding them through challenging situations in one of the toughest industries in the world.”

SEABURY SOLUTIONS ADDS AMASZONAS LÍNEAS AÉREAS GROUP TO ITS GROWING ALKYM CUSTOMER BASESEABURY Solutions, a subsidiary of Seabury Group and a global aviation software development and consultancy company, announced in mid-August 2016 that it has welcomed Amaszonas Líneas Aéreas Bolivia, Paraguay and Uruguay to its growing global customer base. The three-airline group recently went through the ‘GO LIVE’ phase of the industry-leading Alkym® / Aircraft Management and Control System (Alkym), an integrated modular solution designed to optimize aircraft technical operations.

Amaszonas Líneas Aéreas Group President Sergio Urioste remarked: “The requirement to create order and organize the management and control of the group inventory combined with the maintenance planning and control drove the initial needs for a new MRO IT solution.” Based on that premise, the group started an assessment process of the different software

solutions alternatives. “It was very important for the group to arrange and integrate the different areas of Maintenance Organizations of the group’s companies,” added Urioste. “With that purpose in mind, we started a study to evaluate the solutions. This process concluded that Alkym was the best option because of the application functionalities and the experience of the company.”

The project, completed during the months of June and July 2016, was delivered by the Seabury Solutions project team on time and within budget. “Since the implementation until now, we have received assistance and the necessary support to implement Alkym with high level of professionalism and dedication,” further commented Urioste.

“We are pleased to have Amaszonas Lineas Aereas Group among our customers. We know the thorough work and analysis they made to assess the diverse options existing in the market and we are proud to know they chose our solution Alkym,” said Seabury Solutions Vice President Sales LATAM Eng. Manuel Roché.

This announcement brings the Alkym customer base to more than 80 aviation clients around the globe. “It is yet another example showcasing how Alkym continually proves to be the ‘go-to’ option in the Caribbean, Central and South America,” concluded Roché.

Seabury wins awards and a new customer to further grow the business’s reputation and market

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SEABURY GROUP RECOGNIZED FOR EXCELLENCE IN GUIDING AVIATION CLIENTS THROUGH CHALLENGING SITUATIONSSEABURY Group, a global advisory and professional services firm, announced at the beginning of August 2106 that it has received prestigious awards from CIO Outlook, CFI and Wealth & Finance International, lauding the Seabury team’s excellence in delivering diversified and responsive business solutions to clients in the Aviation, Aerospace & Defense, Transportation, and related industries. Today, with more than 20 years of experience, Seabury has partnered with 300 clients in more than 50 countries, extending its services and solutions to nearly 1,300 engagements globally.

“The Seabury team and I are once again thrilled to receive recognition from our media partners for being a medium for our colleagues in aviation to help them achieve enhanced market position and shape their companies’ futures within the industry,” said Seabury Group Chief Executive Officer and Chairman John E. Luth. “Over the past two decades, Seabury has advised on over $100 billion of equity transactions and debt financing, while helping airlines worldwide solve complex challenges requiring consulting, investment banking, restructuring, and information technology solutions.”

CIO Outlook named Seabury one of the ‘25 Most Promising Aviation & Aerospace Solutions Providers in 2016,’ praising the company’s unparalleled efficiency and innovation in providing an array of information technology solutions and products that leave an indelible mark in the market.

The Capital Finance International (CFI) commended Seabury for unrelenting dedication to operational excellence and top performance, while investing heavily in technology and offering a number of proprietary aviation management smart software solutions. This is the second year in a row that Seabury has been honored with CFI’s ‘Best Aviation M&A Advisory Team Global 2016’ award.

Wealth & Finance International awarded Seabury the ‘Best Aviation-Focused Investment Banking Firm & Best for Structured Alternative Investment Strategies’ recognition, applauding the Seabury team for their leadership and efforts in helping shape this unique and dynamic industry.

In addition to these industry awards, Global Finance Magazine has also named the Seabury Trade Finance Exchange team (STFX) along with its technology partner GTNexus, as one of ‘The Innovators for 2016 –Trade Finance.’ STFX provides liquidity to the financial supply chain by bringing easy to access financing to the supply chain participants.

Luth concluded: “Seabury’s continued industry recognition

stems from the hard work and effort of the entire Seabury team, whose professionals are located on five continents and in more than 15 countries. At Seabury, we feel privileged to partner with our colleagues at airlines and we are dedicated to guiding them through challenging situations in one of the toughest industries in the world.”

SEABURY SOLUTIONS ADDS AMASZONAS LÍNEAS AÉREAS GROUP TO ITS GROWING ALKYM CUSTOMER BASESEABURY Solutions, a subsidiary of Seabury Group and a global aviation software development and consultancy company, announced in mid-August 2016 that it has welcomed Amaszonas Líneas Aéreas Bolivia, Paraguay and Uruguay to its growing global customer base. The three-airline group recently went through the ‘GO LIVE’ phase of the industry-leading Alkym® / Aircraft Management and Control System (Alkym), an integrated modular solution designed to optimize aircraft technical operations.

Amaszonas Líneas Aéreas Group President Sergio Urioste remarked: “The requirement to create order and organize the management and control of the group inventory combined with the maintenance planning and control drove the initial needs for a new MRO IT solution.” Based on that premise, the group started an assessment process of the different software solutions alternatives. “It was very important for the group to arrange and integrate the different areas of Maintenance Organizations of the group’s companies,” added Urioste. “With that purpose in mind, we started a study to evaluate the solutions. This process concluded that Alkym was the best option because of the application functionalities and the experience of the company.”

The project, completed during the months of June and July 2016, was delivered by the Seabury Solutions project team on time and within budget. “Since the implementation until now, we have received assistance and the necessary support to implement Alkym with high level of professionalism and dedication,” further commented Urioste.

“We are pleased to have Amaszonas Lineas Aereas Group among our customers. We know the thorough work and analysis they made to assess the diverse options existing in the market and we are proud to know they chose our solution Alkym,” said Seabury Solutions Vice President Sales LATAM Eng. Manuel Roché.

This announcement brings the Alkym customer base to more than 80 aviation clients around the globe. “It is yet another example showcasing how Alkym continually proves to be the ‘go-to’ option in the Caribbean, Central and South America,” concluded Roché.

Seabury wins awards and a new customer to further grow the business’s reputation and market

http://www.aircraftit.com/MRO/Vendors/DigiMAINT-DigiDOC-DigiPLAN-DigiREPORTS-WebPMI-.aspx


Vendors in the NewsAISAviation InterTec Services provides aircraft maintenance management software solutions and work flow consulting services for aviation maintenance organizations. The target market is mid-size fleet operators, especially those with regional and narrow body aircraft.

BOEINGBoeing offers a portfolio of commercial aviation services, collectively known as the Boeing Edge, delivered by Boeing Digital Aviation. Boeing provides a competitive edge by creating intelligent information solutions across the aviation ecosystem.

CERVINO CONSULTINGCervino Consulting is a consulting company that applies proven expertise and the experience of senior business consultants and project managers with offices in Stockholm, Gothenburg and Oslo.

COMMSOFT AND OASES Communications Software OASES is utilized in around 50 airlines and maintenance organisations. The system includes services ranging from implementation support, user training and system tailoring as well as day-to-day help desk, maintenance support and

CROSSCONSENSECrossConsense aims to offer its business partners from the aviation industry the best services they can get on the basis of a sound knowledge in the areas of maintenance, engineering and logistics.

EXSYNEXSYN is an Amsterdam based IT Solutions Company for the aviation industry whose solution platform focuses on data processing, data analytics, data storage and related consulting services.

IFSIFS Applications offers flexible, module based business solutions that manage the entire civil aviation lifecycle. Being component-based it is easier to implement and can be incremental to align with the growth of a business.

LUFTHANSA INDUSTRY SOLUTIONSLufthansa Industry Solutions is an IT service company, for process consulting and system integration, that supports its customers with the digital transformation of their company. Its customer base includes companies within Lufthansa Group as well as more than 150 other companies.

MICROSOFTMicrosoft Corporation is a multinational technology company that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services.

MXI TECHNOLOGIESMxi Technologies provides software, support, and services for aviation maintenance to commercial airlines, MROs, OEM aftermarket service providers, and defense operators.

RAMCORamco Systems provides enterprise solutions built on the firm’s proprietary platform—Ramco VirtualWorks®. All products are cloud architected by design and address the entire business cycle from transaction to analytics.

RUSADAAn aviation software solutions company headquartered in Switzerland, with operations in the Middle East, Asia, Europe and the Americas, Rusada currently serves 50 major customers worldwide with software that manages more than 1,500 aircraft in 20 countries.

SWISS AVIATION SOFTWARE AND AMOSSwiss-AS boasts more almost 120 customers worldwide. AMOS is a comprehensive, fully-integrated software package that manages the maintenance, engineering and logistics requirements of modern airlines and MRO providers.

TRAXTRAX USA Corp., with offices in the United States and United Kingdom, is a seller of aircraft maintenance software globally. TRAX Maintenance solution has been developed to provide the most comprehensive and advanced MRO ERP software solution available today.

Airlines, Operators, OEMs and MROs in the NewsASIANA AIRLINESAsiana Airlines Inc. is one of South Korea’s two major airlines. Asiana has its headquarters in Seoul. As a member of Star Alliance, it operates 14 domestic and 90 international passenger routes, and 27 cargo routes throughout Asia, Europe, North America, and Oceania.

BRAVO AIRWAYSBravo Airways was founded in 2012 in the Ukraine and, in 2016, following major investments, the airline is gearing up to launch new operations with a fleet of Boeing 737 aircraft.

CONDORCondor Flugdienst GmbH, branded as Condor, is a German leisure airline. It operates scheduled flights to leisure destinations in the Mediterranean, Asia, Africa, North America, South America and the Caribbean.

EU WINGSEU Wings is based in Verona, Italy and is an aircraft Approved Maintenance Organisation (AMO) certified under EASA Part 145 regulation. It offers a number of services from line maintenance and AOG support to engineering and aircraft delivery and dismantling.

FLIGHTCRAFT MAINTENANCE SERVICES (FMS)Flightcraft Maintenance Services (FMS) is an independent international aerospace heavy maintenance and overhaul company based in Winnipeg. It performs heavy maintenance in a 60,000 sq. ft. hanger facility capable of accommodating most aircraft types.

IBERIAIberia is the flag carrier of Spain and operates an international network of services from its main bases of Madrid and Barcelona, flying to over 109 destinations in 39 countries, and a further 90 destinations through code-sharing agreements.

JETBLUE AIRWAYSJetBlue Airways is an American low-cost airline and the 5th largest airline in the United States serving destinations in the U.S., Mexico, the Caribbean, Central, and South America.

LA COMPAGNIELa Compagnie was formed in 2014 and offers low-cost business flights from London and Paris to New York with two Boeing 757-200 carrying up to 74 passengers in an all-business class cabin.

LATAM AIRLINESLATAM is the brand resulting from the joining of LAN, TAM and their subsidiaries. The airline operates passenger flights to 135 destinations in 23 countries.Regarding traffic and coverage, it’s the largest airline in South America.[

OMAN AIROman Air is the flagship carrier of the Sultanate of Oman with a fleet of Boeing 787 Dreamliners, Airbus 330-300s/ -200s, Boeing 737-900s/ -800 and -700, and Embraer 175s.

ORION AIRWAYSOrion Airways has aggressive plans for expansion with three 737-800s expected this year and a total fleet of eight aircraft expected by the end of 2017.

LUFTHANSA INDUSTRY SOLUTIONS IMPLEMENTS DOCMANAGE PRODUCT SUITE: ONE SYSTEM FOR ALL AIRCRAFT TYPESIN mid-July 2016, it was announced that Asiana Airlines has given Lufthansa Industry Solutions the task of upgrading technical documentation for its aircraft fleet. The IT service provider is implementing the new S1000D industrial standard into its DocManage product suite, the document library and job cart solution for aircraft maintenance and overhaul.

Using this MRO solution Asiana Airlines can manage the technical documentation of all older and newer types of aircraft in its fleet with a single system. The DocManage update is linked to the upgrade of the document library to DocSurf Mobile and is expected to be completed by the time Asiana commissions the A350 in March 2017.

“We [have used] DocManage now for more than ten years. It is an important software for our maintenance which is used by 1,000 users daily”, said Sang-Youel Lee, Manager Maintenance Administration, Asiana Airlines. “Based on the successful cooperation with

Lufthansa Industry Solutions and the functionality of the product we have decided to upgrade. We [look forward to using] new technology and functionality to increase the benefit for our maintenance.”

The reason for this modernization is that the exchange of technical documentation between the aircraft manufacturer and the MRO operation for newer types of aircraft, such as the Airbus A350, no longer follows the familiar standards of SGML-based and revised manuals, but the newer S1000D industrial standard instead which requires a completely different treatment with regard to processing and software. The documentation is no longer organized in manuals, but rather in a large number of independent data modules with entirely new XML content structures.

Lufthansa Industry Solutions has been distributing successful IT solutions for the technical documentation of aircraft maintenance and overhaul for more than a decade in the form of its DocManage product suite. One of the major international customers for this system is Asiana Airlines, which has been using DocManage as a solution for technical documentation and creating operating sheets since 2004.

Asiana Airlines: a new generation in technical documentation


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16 | WHITE PAPER: SEABURY | AIRCRAFT IT MRO | SEPTEMBER-OCTOBER 2016

Information: how to get what you needUsing software management tools, say Bijoy Mechery, CEO of Seabury Solutions and Brent Heath, Senior Vice President at Seabury Solutions, help decision makers drive continuous improvement

SEPTEMBER-OCTOBER 2016 | AIRCRAFT IT MRO | WHITE PAPER: SEABURY | 17

IMAGINE THAT YOUR cash collections are three months behind; you have two weeks to meet the payroll; IATA’s going to be after you in a month’s time; your customers are asking for more and more details

before they make any payment; and your systems don’t seem to cope well with those requests. This is a scenario that we at Seabury face almost every day when we get calls from potential customers describing these sorts of situations and, often, there’s not much time to deal with them.

SEABURY SOLUTIONSBut, I run ahead: first, some information about Seabury to set the scene. Seabury Group was founded in 1995 by John E Luth, ex-CFO at Continental Airlines. The business started in New York with just four people and the very first job was a pivotal role restructuring Continental Airlines. After that, the business undertook work with a few airlines (large and small) and started growing. In 2002 Seabury Enterprise Solutions was started with the mandate to build software solutions for the aviation industry.

Last year, Seabury MRO Solutions was launched, based in Amsterdam; and shortly after that, an MRO software company based in Cordoba, Argentina joined the group. Today both companies’ are combined and trade as Seabury Solutions. Seabury Solutions offers a range of products and solutions. EPAS (Enterprise Performance Analysis System) is a performance analysis and management tool that helps decision makers drive continuous improvement to the organization and is used by some of the world’s largest airlines. eAuthority is an all-encompassing solution for civil aviation authorities to manage aircraft registrations, licensing and oversight. Alkym is an MRO product: a comprehensive, full functional integrated, cost-effective aviation maintenance management software solution. There are other software products available and under development all focused on the aviation market.

Wanting to ensure we incorporate the latest and greatest technology, all our products are continuously under development. It is part of the Seabury philosophy to regularly invest in their solutions so that they are always at their best. Seabury started an MRO practice in 2003 with a number of overseas projects for a team that is based mainly in Europe and in the USA. Most of the MRO practice people have lived in the MRO environment, they’re ex MRO and airline employees: Seabury believes in having people with real experience; people who have lived in that world, to go and solve the problems faced in MRO.

SOME QUESTIONS AND SOME ANSWERSEPAS (ENTERPRISE PERFORMANCE ANALYSIS SYSTEM)For the purposes of this article, let’s introduce what we do with EPAS for our client airlines. Some readers might not be familiar with Route Profitability but, we’ve implemented EPAS at a number of large carriers (American, Delta, Southwest…) where it is used to drive route profitability. Route profitability in an airline is about continuously measuring and managing the network performance. It means asking questions such as…• Which routes are profitable?• Is this the right equipment for this route?• Where are costs increasing or decreasing?• What is the impact of a new competitor in our market?• How efficient is the operation?• What is the impact of delays on profitability?• How beneficial are flow passengers on unprofitable routes?In short it means asking ‘where can we be more profitable; where are we not profitable now; and what decisions need to be taken in order to address these issues?’ EPAS is a tool and a model that brings in all of that transactional

data, builds it out and drives it to a flight by date, by passenger and so on… that’s the atomic, granular level of data which we build up in order to report on things by equipment, by aircraft, by operating carrier, by region, etc. Take de-icing as an example of using that model. De-icing is a type of cost that needs to be allocated not to stations such as Miami but rather to stations such as La Guardia because that’s where the cost is going to be incurred and the model is what drives that to the right place.

All of the costs of an airline (including maintenance, fuel, pilots, flight attendants) get allocated to a flight and built up for profitability analysis. The question is, ‘can a model for maintenance operations use the same techniques as for calculating route profitability in order to better improve performance?’ There are several challenges within maintenance organizations that might inhibit the ability to do this.

MAINTENANCE PERFORMANCE ANALYSIS

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Detailed data needed for deep dive analytics is buried in disparate systems throughout the organization

Maintenance Operations

Management Systems

What was done, by whom and for

how long?

Maintenance performance analysis: Typical challenge 1Our observations from our extensive experience of what we see in many organizations

FinancialsContract

Contract

Contract

What was the total cost and

revenue?

How much do we bill/ pay?

Figure 1

First, maintenance related data is spread all over the organization. There are maintenance operations management systems that capture what was done, by whom and for how long (see figure 1). Then there are contracts either in a contract management system or being kept in Excel spreadsheet and the like: but those contracts determine how much the organization will have to pay and how much it will receive. There are also the financials; the general ledger, the accounts (including accounts payable). The question that is not easily answered but which is very relevant in our world is, ‘What is the profitability for this particular project?’ and, ‘Out of the projects that are currently underway, how many of them are running on time and/or on budget?’ also, ‘What is the fully allocated cost by base, by aircraft, by customer, etc.?’

From our observations and experience we see that people build solutions in a data warehouse; we’ve all done this, i.e. build a data warehouse to bring all that data together (see figure 2). But what we have also found through a number of projects is that, even with a data warehouse, data is still not available at the right levels. In short, putting the data into a single source doesn’t really help; it just means three different data sources (maintenance management, contract and financial data) in one environment; even though it’s in one place, that doesn’t mean that it’s integrated to allow a user to answer the sort of questions posed above.

[[INSERT SLIDE 9 HERE]]

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Warehousing of the data is not sufficient to model the operation


Management SystemsFinancialsContract

Contract

Contract

Maintenance performance analysis: Typical challenge 2Our observations from our extensive experience of what we see in many organizations

Data Warehouse


Management SystemsFinancialsContract

Contract

Contract

Figure 2

What happens as a result of that is a snapshot analysis. Readers will be familiar with the scenario where a vice-president or executive wants to know perhaps something along the lines of, ‘what’s the fully loaded man hour rate?’ That trickles down to an analyst who pulls data from each of the individual systems to put it into an Excel spreadsheet; from that he’ll put the combined data into a bigger Excel spreadsheet on which he’ll undertake some integration and analysis; and from that he’ll build out a presentation for the VP or executive. Then, the VPs and executives will ask for clarifications to do which the analyst will put more data into more spreadsheets, build more analyses and more presentations as a result of which, by the time that final presentation is completed all of the data that backs it up is weeks or months old, so no longer useful or relevant.

The decision that was originally required might well now be answered but, by the time the next question is asked, the analysis and all of the work completed to deliver it is useless and, all too often, just thrown away for the task to start over again. So, we come back to the original question, ‘can a model for maintenance operations use the same techniques for maintenance as for calculating route profitability in order to better improve performance?’

“Route profitability in an airline is about continuously measuring and managing the network performance”

“That trickles down to an analyst who pulls data from each of the individual systems to put it into an Excel spreadsheet; from that he’ll put the combined data into a bigger Excel spreadsheet on which he’ll undertake some integration and analysis; and from that he’ll build out a presentation…”


SHARED DRIVERS FOR PROFIT AND DECISIONSThere is, perhaps, more similarity than one might think between the two sides of this business; flight operations and maintenance operations as can be seen from figure 3.

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Flight Operations Financials

Coupon Level

Revenue

Fuel Payroll Contracts

EPAS

Allocation Engine

Derivable Statistics

Revenue Transformation

GL

Cla

ssifi

catio

n

End User Configuration

Model 2Model n

Model 1

RO.COM

Maintenance Operations Financials

Third Party Revenue

Detail

Aircraft Operations Payroll Contracts

EPAS

Allocation Engine

Derivable Statistics

Revenue Transformation

GL

Cla

ssifi

catio

n

End User Configuration

Model 2Model n

Model 1

Route Profitability Maintenance PerformanceGranular, detailed,

disparate data from various sources in

various formats

Models Consolidate

and transform inputs to measure

performance

Detailed, multi-dimensional data for dashboard as well as detailed

analysis

Maintenance Operations can embrace route profitability methods and use of structured models to drive decisions

Figure 3Both areas generate revenue whether it’s coupon revenue in Operations or third party revenue in MRO; and both sides of the business have contracts, payroll… the list is long. And, when all of this data is gathered together it can be put into models. So just as transactional data is taken and put into route profitability to build analytical results for operations, the same can be done in maintenance. At Seabury, we’ve been revealing route profitability for over ten years and, more recently, we’ve been doing the same for maintenance operations profitability.

Within these models, where the transactional data is being taken, it is being modelled to generate integrated results, not the individual silo results of two separate data and analysis environments but an integrated result to show what are the true costs of any event, action or task. That, in turn, allows users to undertake reporting from which it is possible to build dashboards, analyses and all of the other values in a living real-time model rather than a quickly outdated snapshot. When there is a model, there is a consistent flow of data into the model to continuously generate results.

USING A MODELReaders might wonder, what is a model in this context?

20SEABURYMRO.COM

Parts

Project N-1234

Labor

Facilities

Overhead

Task 1

Task 2

Task n

Consumable 1

Consumable 2

Consumable n

Project N-5678

Task 1

Task 2

Task n

Consumable 1

Consumable 2

Consumable n

Financials Operations

Costs assigned to consumables based on unit price and quantity used in project

Costs assigned to tasks based on hours worked by project

Costs assigned to projects based on location square footage

Costs assigned to projects based event

What is a “Model”?Allocation of sources of costs and revenues to all activities of operation

Figure 4

In a model, such as the one illustrated in figure 4, we take financials (see left side of table) which are typically booked in an account at cost center level and aggregated; things like parts, labor, facilities, overheads, etc. On the other side there are activities in the operations such as tasks, man hours, consumables consumed on a project, projects, events, aircraft operations… all types of activities that occur within a maintenance event. The purpose of the model is to help determine the proper allocation of costs from the general ledger (booked at a high level) down to the individual transaction level. Just as in flight profitability that takes costs booked in a general ledger and allocates them to a flight, this model can take costs and allocate them down to a maintenance or engineering task. That allows users to apply it to a project, to an event, to an equipment type, to a project type or whatever it is that needs to be better understood.

As an example of an allocation, take facilities where costs are assigned to a project based on location square footage: just as with de-icing (see above) where you only want to allocate a cost to the station where it is consumed, a facilities cost would be allocated perhaps based on square footage. So, differentiating between big heavy checks which take up a full hangar versus an engine check which uses a smaller space is one type of allocation to do for those operations. It doesn’t have to be square footage, it might be something else; but that’s the purpose of a model, it allows you to change and alter what’s in that model to drive the allocations as you see fit, to properly reflect the operation of your business.

DRIVING DECISIONSRemember, above we talked about ‘what is the fully loaded man hour rate?’ From what we’ve seen before, that requires a detailed analysis, pulling the data into spreadsheets and all that. With Seabury’s tool, that data


“The purpose of the model is to help determine the proper allocation of costs from the general ledger (booked at a high level) down to the individual transaction level.”

http://www.aircraftit.com/MRO/Vendors/Management-Control-System-for-Aircraft-Maintenance.aspx

http://www.seaburymro.com

SEPTEMBER-OCTOBER 2016 | AIRCRAFT IT MRO | WHITE PAPER: SEABURY | 19

will be continuously driven through and users are continuously able to see those results (see figure 5) without the need for the ongoing repetitive analysis that was needed before. This makes it much easier to use good quality and up-to-date data to drive and support decisions.

21SEABURYMRO.COM

What is the fully loaded man hour rate?§ How is this relative to the bill rate of our biggest

customers?

Which base is the most/least efficient?§ What activities are driving the underperforming

locations?

How is Project N-1234 performing relative to bid?§ Were job estimates accurately performed?

Which customer is least profitable?§ What activities are performed? Where? Can we re-

negotiate contractual terms with underperforming customers?

How much unused capacity is there at each base?§ What is the cost of the unused capacity? What steps

can be taken to fill?

How are my engine contracts performing relative to schedule?§ Are we ahead or behind on our commitments?§ What is the overall spend with this vendor?

Models produce insight to drive decisionsFinancial benefits are achieved through the continuous, comprehensive measurement of the operations that lead to actionable decisions

Figure 5

EXAMPLES, CASE STUDIES AND MYTHSTo illustrate the point (see figure 6), we’ll use some examples and case studies from Seabury’s experience using the EPAS maintenance model ‘MPAS’ (Maintenance Performance Analysis System).

22SEABURYMRO.COM

Seabury was engaged to assess some key functional areas of an airline’s third partymaintenance operation

MPAS was implemented to support the study with a working model up and running inside of 3weeks§ Maintenance management detail data

§ Financials

§ Contractual data

Combining operational activity data and detailed financial data into the MPAS model enabledthe team to have visibility at the “atomic” level to analyze the operation at multiple levels§ Allocated costs and revenues to every hour billed, worked and consumable used

A number of “myths” were exposed using a structured model in EPAS…

NOTE: THE FOLLOWING SLIDES AND SUPPORTING DATA ARE FOR ILLUSTRATIVE PURPOSES

Some Case Study ExamplesThe EPAS maintenance module, “MPAS” was implemented at a recent client as part of a consulting study

Figure 6Seabury was involved in some projects recently where the performance analysis products were set up as part of a consulting engagement and we were able to establish an initial working model within about three weeks. What we discovered in doing that was some myths about what goes on within a maintenance organization.

MYTH 1 – THE COST OF A FULLY LOADED MAN-HOURThe first myth was that one organization thought that their fully loaded man-hour cost was $49 per hour. However, when the analysis was completed, it was discovered that that rate was, in fact, $54 per hour. But, if the man-hour rate is in fact $54, when you’re billing and when you’re bidding on projects in the belief that $49 is the break even, the business will soon be in trouble. This was a revelation to the client: the problem was that the $49 figure had been based on anecdotal evidence with management believing that there had been an analysis completed in the previous year and it wouldn’t have changed. Also, the business was not fully accounting for overheads and ‘slack’ time in their ‘fully loaded’ rate. With a continuously updated model, the myth would never have existed let alone persisted.

MYTH 2 – WHERE TO FIND THE PROFITABILITY MEASUREMENTIn the second myth, an organization believed that it could see its project profitability in the financials. Although the data was there (see figure 7) in the financials it was buried at the transactional level of the general ledger and not usable for profitability analysis: it was not at a project level and was never available at a task level. Also, the data that was there could not be connected to individual projects, tasks or activities so could not be assembled in a way that would support proper analysis. Most importantly, it wasn’t being done, anyway; even though they said they had the information, they weren’t using it. They were looking at the wrong things. What the graph below shows is a number of projects over 2015 and the very start of 2016 with each project shown as a colored block on the chart and its profitability (or unprofitability) shown by its position above (profitable) or below the baseline. Behind that are all of the allocated costs, overheads, labor, consumables; everything that has been added into the system to generate profitability: and it’s possible to drill back through each project to see why one project is profitable while another one generates a loss.

31SEABURYMRO.COM

The necessary financial detail was buried at the transactional level of the GL with no structureto create connections or properly group to projectsThere was no ability to connect detailed activity metrics (hours worked, parts used etc.) to thefinancial booking

IT WAS SIMPLY NOT BEING DONE

The Truth Behind The Myth…While the data was loosely kept in financials, it was not usable for profitability analysis

*Each colored block represents an

individual project

Figure 7MYTH 3 – ALL BASES ARE THE SAME, AREN’T THEY?The third myth was that, across several maintenance bases, they were all equally managed to ensure maximum resource utilization. Using the available data as in figure 8, the MPAS model revealed a different story.

“…one organization thought that their fully loaded man-hour cost was $49 per hour. However, when the analysis was completed, it was discovered that that rate was, in fact, $54 per hour.”


33SEABURYMRO.COM

The spike in the summer months at BGM could be attributed to exceptionally low billable hours, but we needed to drill further…

The Truth Behind The Myth…While BHM and CLE were deemed relatively efficient in terms of managing labor costs with billable hours, BGM had a considerable spike in labor costs per billable hour in the slow summer months

Figure 8

Looking at three bases (we’ll call them CLE, BHM and BGM – they’re not the real bases for this organization) the first two look fine; the orange bars in the table represent the number of billable hours and the blue line represents labor cost for billable hours and those numbers are relatively flat. However, in the third base (BGM) there is a spike in the summer months for labor cost of billable hours because the billable hours drop significantly in those months. Now, we can drill into this.

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The permanent staff ratio was markedly high in BGM driving higher carrying costs

In summer months contractor costs remained unchanged when, given the work load, should have been managed down

The Truth Behind The Myth…continuedWhile BHM and CLE were deemed relatively efficient in terms of managing labor costs with billable hours, BGM had a considerable spike in labor costs per billable hour in the slow summer months

Figure 9

BIJOY MECHERYBijoy Mechery joined the Seabury in 2002 as a Managing Director as well as Chief Executive Officer of Seabury’s IT software consulting and development firm, Seabury Solutions. Mr. Mechery has more than 30 years of IT

experience and, prior to joining Seabury, was with Cap Gemini Ernst & Young (CGEY) transportation practice and Ansett Australia Airlines (Ansett). Prior to that, Mr. Mechery worked with Lloyds of London and with the National Bank of Kuwait.

BRENT HEATHBrent Heath joined the Seabury Group in 2002 and has over 20 years of Information Technology experience including project management, product development, IT strategy and systems integration. Prior

to joining Seabury his previous roles included Senior Manager of Financial Systems at Continental Airlines and Management Consultant for Ernst & Young and Cap Gemini Ernst & Young.

SEABURY SOLUTIONS Seabury Solutions is a leading global aviation software development and consultancy

company. It was established in 2002 and forms part of the Seabury Group. In that time Seabury Solutions has built a reputation as the vendor who delivers cost effective world class aviation management software. The integrated product range includes:

MRO IT Regulatory

Performance Analysis Airport Management

The network of offices is located in Ireland, Netherlands, Argentina, USA and the Philippines.

THE SEABURY GROUP Seabury Group LLC is a leading global advisory and professional services firm delivering diversified and responsive business solutions to clients in Aviation, Aerospace & Defense, Transportation, and related industries. Seabury Group LLC was founded in 1995 with two principal groups, Seabury Advisory Group LLC and Seabury Capital LLC.

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So, in figure 9, we broke it down into categories of staff; Contractors, permanent Staff and Training. In the first two bases (CLE and BHM), it turned out that the contractor mix was quite high, which offered some flexibility to reduce staff levels in the summer months. However, in the third base (BGM) the contractor mix was very small against a higher ratio of permanent staff which offered very little flexibility to vary staff levels according to the workload. This is useful information which suggests a management action item to, over time, change the staffing mix; replacing any losses of permanent labor with contract labor to increase the flexibility available in summer months.

SUMMARYThese have been some typical examples, typical myths from our own experience and case studies. But, perhaps what readers need to think about is, how to find and dispel the myths in their own organization. You conduct your operations and have maintenance and management systems but you need to measure your performance using a mechanism that uses a model to ensure that you are in a continuously informed and continuous improvement mode. It is very important for any of us to measure our performance and by parameters that allow us to understand the real drivers of that performance.

“…you need to measure your performance using a mechanism that uses a model to ensure that you are in a continuously informed and continuous improvement mode.”


http://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-September-October-2016/Reviews/Information-how-to-get-what-you-need.aspx



SEPTEMBER-OCTOBER 2016 | AIRCRAFT IT MRO | PAUL SAUNDERS | 21

problems of employee retention. Fully qualified and experienced aircraft mechanics are an increasingly rare breed. Many of our colleagues are consumed with squeezing every last drop of efficiency out of this finite resource. For me, technology has a part to play in the future of this problem.

Advances in mobility, augmented reality and drones are converging on this problem in a number of ways to tackle the telepresence use case. If you can’t get a limited resource to the maintenance activity, you use technology to bring the maintenance activity to the limited resource. We’ve probably all encountered mechanics resorting to the unauthorized use of FaceTime or Skype to get remote assistance

to a problem on the line or in the hangar. Augmented Reality and mobility are combining in new and innovative ways to allow remote technical support staff to supervise or participate in distant checks and maintenance activities in a more controlled manner. One added benefit here is that camera equipped devices are passively recording inspection findings and conversations between technician and supervisor, then storing that content as part of the maintenance accomplishment record for future scrutiny and/or evidence of compliance.

Drones and other robots are increasingly being used to support autonomous inspections of aircraft. Again, this technology allows human resources to be more widely distributed. Passive storage of the inspection results are providing additional benefits over a simple ‘no fault found’ recording. Aircraft inspections using invisible wavelengths of light reveal much more than the human eye can ever detect, which is a significant benefit for next generation composite materials. Automated comparisons with prior inspections provide a much clearer picture of an aircraft’s airworthiness than conventional inspections could ever manage.

The big problems and challenges are never overcome with a single silver bullet. It takes the convergence of several innovations and advancements in technology capability to deal with the, often, multiple elements that make up the big picture. And, while OEMs are investing in Big Data and the Internet of Things to improve the availability and maintainability of their aircraft and engines, I’m keeping my eye on smaller advances in mobility and autonomous inspection to address the more human issue of telepresence… or at least that’s how I see IT.

INTERACTIVE Have your say…Click here to send comments or questions to Paul

EMERGING TECHNOLOGY IN aircraft maintenance and engineering has a tendency to converge on a single use case

to solve a specific issue or series of related problems. Take aircraft health monitoring for example. Advances by the OEMs with Big Data and the Internet of Things are all converging around the prognostics and diagnostics of aircraft and engines for purposes of continued airworthiness and maintenance.

At the recent Airline and Aerospace MRO and Operations IT conference in Amsterdam, 49% of my presentation audience who took part in an online poll regarded Data Science and the Internet of Things as the emerging technology likely to make the most significant impact on aircraft maintenance in the next five years. In second place, with 22% of the 156 respondents, was 3D printing. Here again, we see a convergence of technologies and design practices merging to advance and disrupt the supply chain.

However, one use case that seems to be slipping under the radar but which, for me, will have a significant impact on our industry is telepresence. Put a group of Airline and MRO executives in a room together, almost anywhere in the world, and one of the pain points that they will all agree upon is the lack of skilled resources and the

How I see ITThe Significance of Telepresence Paul Saunders, Solution Manager, Flatirons Solutions writes…

An example of how a telepresence application may look in the near future — here a remote technical support colleague is annotating the user’s surroundings using augmented reality.

http://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-September-October-2016/Questions/Column-How-I-See-IT-The-Significance-of-Telepresence.aspx

22 | ON-DEMAND WEBINAR FOCUS | AIRCRAFT IT MRO | SEPTEMBER-OCTOBER 2016

BEFORE MAKING A key decision or if you are building a reference portfolio of relevant knowledge, these On-Demand Webinars will add vital market intelligence to your

established professional skills. They’ll improve and sharpen your awareness of available solutions and add to your knowledge store. You’ll gain an overview of the major MRO software systems on the market today, from the world’s leading IT Vendors, and all at a time and a place compatible with your busy schedule. Each webinar lasts 1 hour, providing airlines, aircraft operators and MROs with the perfect introduction to each leading MRO software solution on the market today.

In this second of two parts, we’re focusing on Point Solutions that quickly and efficiently address specific MRO processes and challenges; they’re sometimes stand-alone solutions but usually working with and supporting other solutions being used in a business. Point solutions bring specific capabilities to bear on individual problems within the spectrum of challenges faced by an MRO operation.

Using the Aircraft IT On-Demand Webinar library, users can browse an enormous range of solutions from world leading software developers and vendors who know the MRO / M&E market well and apply that knowledge to their products. With each On-Demand Webinar taking an hour and being available online, readers can view as many as they want, when they want and in a place that’s convenient; they can even call together a group of interested colleagues who are all concerned with understanding the market or moving towards the selection of a new system. As a preliminary step, this will save many man hours while exposing users to all of the solutions that might match their requirements.

HOW IT WORKS · Every two weeks an industry leading IT Vendor hosts a live, 1 hour long, Software Demonstration /

Masterclass Webinar showcasing their solutions via the Aircraft IT website. · Each Webinar is recorded and then posted back up online for users to view. · The comprehensive Aircraft IT On-Demand Webinar library allows airlines and operators the chance

to view full overviews of all the leading MRO / M&E IT Solutions on the market from the comfort of their own home or desk at a convenient time of their choosing.

· Simply use the search functions at the On-Demand Webinar page to refine your search, pinpoint the webinars relevant to your needs and register to view your preferred sessions.

THE WEBINAR FORMATSo, for instance, when you’re researching the MRO / M&E IT Point Solutions market, it’s all there, making it easy to review the best solutions in the market, using the ‘Category’ search to find On-Demand Webinars from leading MRO / M&E IT Point Solutions vendors. Just select the Point Solution topic about which you need to know more to help focus on exactly what you’re looking for. The helpful Webinar format means you don’t just learn what solutions do but also how to use them and apply them to different challenges and opportunities..

ON-DEMAND WEBINAR FOCUS: PART TWOMRO / M&E IT Point SolutionsThe On-Demand Webinars you’ll need to choose the right MRO solution for you.

INTERACTIVEClick here to view On-Demand Webinar details

28th July 2016

Tail Planning Optimization & Assignment Software Demo & Overview On-Demand Webinar (inc: Maintenance Planning; Improve Fleet Utilization; Airline Planning).

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded 28th July 2016) for a great opportunity to see a full overview and demo of an industry leading Tail Planning, Optimization and Assignment software solution from IFS. During the Webinar, the experts from IFS take you through the key elements involved in optimizing the utilization of your fleet and then will show you how the solution integrates with any M&E / MRO solution to improve the utilization and maintenance planning of your fleet by intelligently aligning the appropriate tail with each flight in the schedule. You will also see how it will help manage short term changes to the schedule and appropriate aircraft replacement.


21st July 2016

Aviation Predictive Maintenance, Next-Gen Big Data & Advanced Analytics Overview On-Demand Webinar: The Big Shift in Airline MRO Analytics - From Descriptive to Predictive to Prescriptive.

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded on 21st July 2016) and join the aviation maintenance analytics experts from Hexaware as they take you on a tour of the latest analytics technology advances and show you how airlines, aircraft operators, MROs & OEMs can leverage these developments to drive huge increases in efficiency. The new analytics technology you will see includes: Big Data and Cloud Computing, Predictive Maintenance Technology and Inventory Optimization. You will discover how the application of next-gen big data technology can transform the performance and maintenance needs of any fleet.

http://www.aircraftit.com/MRO/Webinars/Tail-Planning-Optimization-Assignment-Software-Demo-Overview-Webinar-inc-Maintenance-Planning.aspx

http://www.aircraftit.com/MRO/Webinars/Aviation-MRO-ME-Analytics-Masterclass-Webinar-From-Descriptive-to-Predictive-to-Prescriptive.aspx

http://www.aircraftit.com/MRO/Webinars/Tail-Planning-Optimization-Assignment-Software-Demo-Overview-Webinar-inc-Maintenance-Planning.aspx


SEPTEMBER-OCTOBER 2016 | AIRCRAFT IT MRO | ON-DEMAND WEBINAR FOCUS | 23


30th June 2016

Predictive Aviation Maintenance Software Demo & Overview On-Demand Webinar (inc: Real Time Monitoring, Delay Probability, Avoid AOGs, Enhance Safety, more...)

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded on 30th June 2016) for a great opportunity to see a full overview and demo of an industry leading Aviation Predictive Maintenance Solution: ACSIS from CrossConsense. During the Webinar, experts from CrossConsense walk you through an as-live demo of ACSIS to show how it can assist any airline, aircraft operator, MRO facility and OEM to avoid AOGs, delays and turnbacks, improve aircraft utilization, and enhance safety. You will see how ACSIS integrates with any MRO / M&E Software solution to deliver better insights into aircraft health and potential future problems which can then be dealt with during scheduled maintenance.


2nd June 2016

Paperless Aviation Maintenance Software Demo and Overview On-Demand Webinar (inc: Mobile Solutions; Documents; TechPubs; Manuals; Task Cards & Work Packages; Easy Search Function; Spare Parts Locator; System Integration; more...)

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded on 2nd June 2016) and join the paperless and mobile aviation maintenance specialists Flatirons Solutions as they walk you through their industry leading paperless products: CORENA Pinpoint and CORENA Pinpoint Mobile. Following processes used by businesses such as American Airlines, you will see how airlines, operators, heli-operators, OEMs and MROs of all sizes can benefit from paperless maintenance operations. During the Webinar you will see how engineers can have immediate access to key up-to-date manuals, technical publications and work cards at their fingertips, with NextGen search functionality, and quicker spare parts lookup and ordering.


Hexaware’s Digital MRO Suite

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AVIATION MRO PARTNER DIGITAL We bring digitalization to realize multipliereffect in Aviation MRO business

InventoryOptimization

Data Migration& Testing

MROAnalytics

Data Warehouse& BI Tools

Mobility Integration& Wearables

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Hexaware is your IT partner for end-to-end digital transformation services to the MRO industry. Hexaware’s MRO IT services are part of Global Travel and Transportation practice with over 2000+ consultants working closely with world's leading travel and transportation customers. Catering to 3 out of Top 10 airlines in the world, Hexaware is one of the fastest growing IT services organizations with key focus on Travel & Transportation Industry, and had crossed revenues of USD 422 Mn for Financial year 2014

contact: [email protected] www.hexaware.com

http://www.aircraftit.com/MRO/Webinars/Predictive-Maintenance-Software-Demo-Overview-Webinar-Real-Time-Monitoring-Delay-Probability.aspx


http://www.aircraftit.com/MRO/Webinars/Paperless-Aviation-Maintenance-Manuals-and-Documents-Software-Demo-Overview-Webinar.aspx


http://www.aircraftit.com/MRO/Vendors/Hexaware-Your-Integration-Partner-for-Aviation-MRO-Technical-Documentation-Systems.aspx


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manage/m®

Technical Operations WebSuite

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14th April 2016

Boeing Mobile Maintenance Apps Demonstrations & Overview On-Demand Webinar (inc: Latest Performance Toolbox Innovations; Mobile Library; Mobile Parts; Maintenance Turn time).

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded 14th April 2016) and join Boeing to see a full overview and Tablet demonstration of their next-generation suite of mobile maintenance apps, designed for airlines and aircraft operators of all sizes and operating any fleet or engine type including non-Boeing and mixed fleets. You will also see an outline of some of the latest innovations to the popular Maintenance Performance Toolbox Software Solution. In this Webinar the Boeing experts take you on a step-by-step walk through of their suite of mobile maintenance applications: Toolbox Mobile Library, Toolbox Mobile Parts and Maintenance Turn Time.

21st April 2016

Aviation Maintenance Software Innovations & Plug-ins On-Demand Webinar (inc: Digital Document Manager / Processor; Maintenance Reserves Calculations; Reliability Reporting; Data Migration & Back-up).


SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded 21st April 2016) for an excellent chance to discover how the latest Aviation M&E / MRO technology innovations from ADSOFTWARE provide plug-ins and add-ons that can greatly enhance any Maintenance Information System. This includes a demo of a unique, next-generation digital document manager / processing solution that ensures all received documents (SBs, ABs, AMM Updates, Invoices, etc.), in any format, are automatically sent to and then updated in all relevant company-wide software solutions and apps. As you will see this ensures key personnel always have quick access to the most up-to-date information. You will also see demos of sophisticated tools for Maintenance Reserves Calculations; Data Migration, and more.

http://www.aircraftit.com/MRO/Vendors/managem.aspx

http://www.aircraftit.com/MRO/Webinars/Boeing-Mobile-Maintenance-Performance-Toolbox-Apps-Overview-and-Demonstration-Webinar.aspx

http://www.aircraftit.com/MRO/Webinars/Boeing-Mobile-Maintenance-Performance-Toolbox-Apps-Overview-and-Demonstration-Webinar.aspx

http://www.aircraftit.com/MRO/Webinars/Aircraft-Maintenance-Software-Innovations-Plug-ins-Webinar-Digital-Records-Data-Back-up-more.aspx

http://www.aircraftit.com/MRO/Webinars/Aircraft-Maintenance-Software-Innovations-Plug-ins-Webinar-Digital-Records-Data-Back-up-more.aspx



P r o f e s s i o n a l Te c h n i c a l L i b r a r y M a n a g e m e n t - W h e r e v e r Yo u A r e Wo r k i n g

“With Era's global operations, we needed a cost-effective solution to manage our version and revision control process.

Incorporating eMan into our version control protocol has allowed us to manage and maintain all technical documentation in one easy to access, centralized location.”

Stuart Stavley, Senior Vice President, Operations and Fleet Management

Era Helicopters LLC

a product of

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7th April 2016

Paperless Aviation Manuals and Central Digital Technical Library Management Software Demonstration On-Demand Webinar (Inc: Technical Publications; Tablet Demos; e-signatures; Remote & Offline Access).

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded 7th April 2016) for a full overview and demonstration of the industry leading paperless manuals and digital technical library management software platform: eMan, from AviIT. During the Webinar you see how eMan compliments any MRO system by providing one sophisticated digital central library for all M&E manuals, publications and documentation across different file types (including Apps) and quickly provides engineers with their key up-to-date documents and information at their fingertips. Using software demonstrations of eMan, the AviIT experts will walk you through the system, as used by airlines, MROs, aircraft operators and heli-operators of all sizes across the world.

3rd March 2016


Aviation Electronic TechLog (ETL / ELB) and Paperless & Mobile Aircraft Maintenance Software Demonstration On-Demand Webinar [inc: efbTechLogs™, Mobile Mechanic™, and Mobile Inventory™).

SESSION OVERVIEWRegister to view this this On-Demand Webinar (recorded 3rd March 2016) and join Ultramain Systems for an as live software demonstration of their latest ground-breaking and popular paperless and mobile solutions, including efbTechLogs, Mobile Mechanic, and Mobile Inventory. During the Webinar you see how Ultramain software is used by airlines, aircraft operators and MROs across the world to fully replace paper technical logs, task cards and other forms, and can transform your organization into a fully paperless operation. Using as live software demonstrations, Ultramain experts will show you how you can establish or improve your own paperless operation and how their industry-leading solutions can significantly reduce costs and increase profitability.

http://www.aircraftit.com/MRO/Vendors/eMan-Archimedes.aspx

http://www.aviit.com

http://www.aircraftit.com/MRO/Webinars/Paperless-Aircraft-Manuals-Technical-Publications-Software-Demo-Webinar.aspx

http://www.aircraftit.com/MRO/Webinars/Paperless-Aircraft-Manuals-Technical-Publications-Software-Demo-Webinar.aspx

http://www.aircraftit.com/MRO/Webinars/Electronic-Logbook-ETL-ELB-Paperless-Aircraft-Maintenance-Software-Demo-Webinar.aspx

http://www.aircraftit.com/MRO/Webinars/Electronic-Logbook-ETL-ELB-Paperless-Aircraft-Maintenance-Software-Demo-Webinar.aspx



Airlines are eliminating the hassles, costs and inaccuracies of paper logbooks with efbTechLogs™ – the market leading electronic logbook software that is in approved use with M&E systems around the world today.

Start with efbTechLogs or completely step into the future with a fully paperless M&E / MRO system with ULTRAMAIN v9. See what v9 with Mobile Mechanic™, Mobile Inventory™, and Mobile Executive™ can do for your bottom line.

ULTRAMAIN v9, Mobile Mechanic, Mobile Inventory, Mobile Executive, and efbTechLogs are trademarks of Ultramain Systems, Inc.

Simple Mobile Paperless

or

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21st January 2016


28th January 2016

Electronic TechLog (ETL / ELB) Software Demo & Overview On-Demand Webinar (inc: Pilot & Cabin Walk-through Demo; Real-time Data Management & M&E System Integration; The ETL Business Case).

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded 28th January 2016) for a full overview and as live software demonstration of the Electronic Technical Logbook (ETL / ELB) solution from Conduce: eTechLog8. As more and more airlines and aircraft operators are moving towards paperless operations, a crucial step in this process is to replace the traditional paper technical logbook with an electronic version - the ETL / ELB. During the Webinar, the Conduce experts show you how eTechLog8 achieves this process and how it can be configured for any airline or aircraft operator, with any fleet.


Paperless Aviation Manuals Masterclass & Software Demo On-Demand Webinar (including Central Data Repository, XML, Editing, Revision Control, Tagging, more...).

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded 21st January 2016) and watch the paperless document and manuals specialists IDMR Solutions as they walk you through how to produce truly structured and paperless Corporate Manuals, via a live demonstration of the ground-breaking Paged Document Editor (PDE) software solution (developed specifically for aviation). During the Webinar you will see the business benefits of a central data repository instead of a collection of Word or other documents and see how PDE provides a one-stop, company-wide solution for Corporate Manuals and Procedures.

http://www.aircraftit.com/MRO/Vendors/ULTRAMAIN.aspx

http://www.aircraftit.com/MRO/Webinars/Live-Electronic-TechLog-eTechLog-ELB-Software-Demo-Webinar.aspx

http://www.aircraftit.com/MRO/Webinars/Live-Electronic-TechLog-eTechLog-ELB-Software-Demo-Webinar.aspx

http://www.aircraftit.com/MRO/Webinars/Live-Paperless-Aviation-Manuals-and-Procedures-Masterclass-Software-Demo-Webinar.aspx

http://www.aircraftit.com/MRO/Webinars/Live-Paperless-Aviation-Manuals-and-Procedures-Masterclass-Software-Demo-Webinar.aspx



10th September 2015

Digital Technical Records Demonstration On-Demand Webinar (inc: Software Demo of New Boeing Toolbox Records Module).

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded 10th September 2015) and join the experts from Boeing for an exclusive first look at the new Maintenance Toolbox Performance Digital Technical Records module, designed for airlines, aircraft operators, MROs and Leasing Companies - operating or maintaining any aircraft or engine including non-Boeing - to easily manage their technical records and entire maintenance documentation library in a digital and paperless format. Airline maintenance organizations struggle daily with managing paper records for their aircraft. Transitioning to a digital technical record solution that integrates with their maintenance systems is becoming an imperative for increased efficiency as more and more companies look to operate in a paperless environment.


10th December 2015

Voice Technology Solutions for Aviation Maintenance Demonstration On-Demand Webinar (Inc: Lufthansa Technik APU Voice Inspection Demo; Line Maintenance; Heavy Maintenance, more...)

SESSION OVERVIEWRegister to view this On-Demand Webinar (Webinar recorded on 10th December 2016) and learn how Voice Technology can revolutionize Aviation Maintenance and Engineering via an as live and exclusive overview and demonstration of Vocollect, Honeywell’s new, unique and ground-breaking Voice Technology Solution. During the Webinar Honeywell experts take you on a tour of Vocollect to show you how Voice Technology can connect to and compliment any existing M&E Software System to provide airlines, operators, MROs & OEMs of any size with huge increases in service quality, compliance with standards, productivity, working conditions and employee satisfaction.


AMOS, the world-class M&E software solution, available in four Editions that suit airlines and MRO organisations of all sizes.AMOS is available for single AOCs as well as for multiple operators and financial entities.

SWISS-AS.COM

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Edition

http://www.aircraftit.com/MRO/Webinars/Boeing-Maintenance-Performance-Toolbox-2015-Webinar-inc-Toolbox-Records-Module.aspx

http://www.aircraftit.com/MRO/Webinars/Boeing-Maintenance-Performance-Toolbox-2015-Webinar-inc-Toolbox-Records-Module.aspx

http://www.aircraftit.com/MRO/Webinars/Live-Honeywell-Voice-Solutions-for-Aircraft-Maintenance-Inspection-Webinar-Demo-APU-Inspection.aspx

http://www.aircraftit.com/MRO/Webinars/Live-Honeywell-Voice-Solutions-for-Aircraft-Maintenance-Inspection-Webinar-Demo-APU-Inspection.aspx

http://www.aircraftit.com/MRO/Vendors/AMOS.aspx

http://www.swiss-as.com/main.do



30th July 2015

Electronic TechLog (ETL) Software Demonstration Webinar (inc: Pilot, Cabin & Mechanic walk-through Demonstration; M&E Software Integration).

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded 30th July 2015) for an exclusive look at the Electronic Technical Logbook (ETL) software solution: CROSSMOS - developed by CrossConsense originally for AMOS M&E Software users, but compatible for all airlines and aircraft operators using any M&E system or as a standalone application. One essential step in the change-over to paperless operations is to replace airlines’ paper technical log with an electronic and paperless system - the ETL. During this On-Demand Webinar the CrossConsense experts show you how CROSSMOS ETL achieves this process and can be configured for any operation or setup scenarios from retro-fit to built-in, from EFB integration to standalone.


23rd July 2015

Digital Aviation MRO / M&E Masterclass Webinar: Prepare for the future of MRO (including Mobility; Wearables; IoT; Augmented Reality; Data Migration; Big-Data Analytics; Inventory Optimization; more...)

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded 23rd July 2015) and join the digital aviation MRO / M&E experts from Hexaware as they take you on a tour of the latest digital technology advances and show you how airlines, aircraft operators and MROs can leverage these developments to drive huge increases in efficiency with lower costs maintaining their aircraft or parts. The new technology you see in this session includes: Mobility, Wearables, IoT, Augmented Reality, Big-Data Analytics, Data Migration, Inventory Optimization and more.


Pilot ClientShows all the information the pilot needs during the flight including the complaints entered by the cabin and cockpit crew.

www.crossmos.de

www.CrossConsense.com

Electronic Technical Logbook

Cabin ClientGuided Cabin Complaint Entry: Easily select the position of a defect.

Maintenance ClientPerform all the work neces sary, including entering actions, deferrals, closure and CRS data.

http://www.aircraftit.com/MRO/Webinars/Live-Electronic-Technical-Logbook-eTL-Software-Demonstration-of-CROSSMOS-Webinar.aspx

http://www.aircraftit.com/MRO/Webinars/Live-Electronic-Technical-Logbook-eTL-Software-Demonstration-of-CROSSMOS-Webinar.aspx

http://www.aircraftit.com/MRO/Webinars/Transform-Aviation-MRO-for-the-Digital-Future-inc-Augmented-Reality-Inventory-Optimization.aspx

http://www.aircraftit.com/MRO/Webinars/Transform-Aviation-MRO-for-the-Digital-Future-inc-Augmented-Reality-Inventory-Optimization.aspx

http://www.aircraftit.com/MRO/Vendors/CrossConsense.aspx

http://www.crossmos.de

http://www.crossconsense.com/



21st May 2015

Aviation Data Archiving Software Demonstration On-Demand Webinar (inc: retiring legacy / under-performing applications; data storage / warehousing; data migration).

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded 21st May 2015) for an excellent chance to discover the unique and ground-breaking aviation data / application archiving solution InfoArchive from Flatirons. During the Webinar the Flatirons experts introduce you to InfoArchive and show you how the solution can be easily used to: store the data from multiple legacy or under-performing aviation software applications allowing them to be shut down; quickly search through and find key archived data; facilitate easy data migration between systems or into new systems.


30th April 2015

Engine Overhaul Software Demonstration On-Demand Webinar (including Corporate Performance Management).

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded on 30th April 2015) for an excellent chance to view an as live demonstration of the industry’s leading Engine Overhaul Software Solution: IFS Applications - including an exclusive look at the Corporate Performance Management solution as used by Emirates to manage their business processes and strategy for each Engine Overhaul. As you see during the Webinar, IFS Applications is a comprehensive and fully-integrated software package used by Tier 1’s as well as smaller and medium sized companies worldwide and can link to and enhance any existing IT structure.


A grounded aircraft costs an airline thousands of $ every day. It is estimated that the cost of an airplane on-ground (AOG) delay that lasts just a couple of hours

to be at least $10,000 and as high as $150,000 to an airline operator.

IFS Applications software supports heavy, complex and component maintenance, repair and overhaul (MRO) for civil aviation, as well as line maintenance or at-platform/asset support.

Leveraging the digital transformation to improve operational availability, IFS is a leading global vendor of enterprise asset management (EAM) software to the civil aviation sector.

Find out more on IFSworld.com/aviation

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http://www.aircraftit.com/MRO/Webinars/IT-Disrupted-InfoArchive-and-the-Taming-of-Aviation-IT-Bloat.aspx

http://www.aircraftit.com/MRO/Webinars/IT-Disrupted-InfoArchive-and-the-Taming-of-Aviation-IT-Bloat.aspx

http://www.aircraftit.com/MRO/Webinars/IFS-end-to-end-MRO-ME-Software-Demonstration-Webinar.aspx

http://www.aircraftit.com/MRO/Webinars/IFS-end-to-end-MRO-ME-Software-Demonstration-Webinar.aspx

http://www.aircraftit.com/MRO/Vendors/IFS-Applications.aspx

30 | WHITE PAPER: EXSYN | AIRCRAFT IT MRO | SEPTEMBER-OCTOBER 2016

DATA ALL THE TIME AND EVERYWHERENowadays, data is created 24/7, it is a non-stop process and it’s safe to assume that the amount of data will only increase in the coming years. According to ‘V3 technology news’, by 2018 the internet-of-things will create more than 400 zettabytes (ZB) of data and the latest aircraft types are one of the drivers. For instance, a Boeing 787 generates 40TB of data per hour of flight. However, in aviation data is not only created by aircraft but also by engineers, mechanics, and other various supporting staff feeding their CMMS (Computerized Maintenance Management System), the official term of what many call an MRO system or M&E system) with new data 24/7. So it seems to be a good time to have a further look at the human interaction with IT systems in aircraft maintenance.

ISSUES AND OPPORTUNITIES AROUND DATAIn 2012 I presented EXSYN’s research results about this topic at the Airline & Aerospace MRO & Flight Operations IT Conference EMEA and concluded the following:• Continued Airworthiness Management has moved

from human driven to computer driven;• Human error opportunities exist during initial data

entry, transfer of data between organizations, updating data, software creation and system availability;

• Traditional regulations are not established to take digitalization in account (basically there is only one rule concerning data storage);

• Short term gain lies in the dirty dozen theory to reduce human error in the digital world of continued airworthiness;

• Long term gain lies in a centralized airworthiness management system ‘the aviation cloud’ removing large portions of human involvement in data management.

Within the same publication I also covered:• IT Systems in Aircraft Maintenance;• Continuous airworthiness;• The stages of human error possibilities;• The dirty dozen;• What can be done to mitigate human error risks?Increasingly the aviation industry understands what can be done with all the data that is created. No one doubts that operational efficiency can be improved and costs reduced by using airworthiness and maintenance data more effectively and in looking beyond the nature of human capabilities to have a look at digital technologies. In 2015 I concluded that the vast amount of data generated can change the whole industry.

WHAT HAS CHANGED AND WHERE WE ARE TODAY WITH DATAHowever, has anything changed in the impact of human interaction and involvement of creating and managing airworthiness data? In 2012 I used the example of the CMMS system indicating when maintenance will become due based on the utilization

of the aircraft, but still requiring human intervention to tell the program, to enter the data of what maintenance needs to be performed on the aircraft at which interval, to plan downtime, resources, material and preparation of documents. The conclusion was that the human-to-system interactions played a vital role in ensuring continuous airworthiness. Also the data transferred into the systems at the beginning of a CMMS system implementation, or by phasing-in new aircraft, still involved a huge human interaction.

So let’s see where we are standing regarding human interaction in 2016 and with the available digital technology in the aviation industry today:• Electronic technical logbooks (ETL);• Onboard sensory data;• Content Management Systems;• Computerized Maintenance Management Systems;

The changing face of dataAs the ways in which data is generated, consumed and applied grow ever more numerous, Sander de Bree, CEO at EXSYN, offers some thoughts on how humans interact with the data

THE DIRTY DOZEN THEORYTo identify what can cause these errors in either the initial data entry or actual data entry, we have to look deeper at a widely spread accepted aspect of human factors; the phenomenon defined as the dirty dozen. These dirty dozen are twelve different factors that can lead to a human induced error:1. Lack of communication2. Complacency3. Lack of knowledge4. Distraction5. Lack of teamwork6. Fatigue7. Lack of resources8. Pressure9. Lack of assertiveness10. Stress11. Lack of awareness12. NormsThese twelve aspects also lie at the fundament of the human interaction with information systems used for continuous airworthiness management or aircraft maintenance.

“…in aviation data is not only created by aircraft but also by engineers, mechanics, and other various supporting staff feeding their CMMS… ”

SEPTEMBER-OCTOBER 2016 | AIRCRAFT IT MRO | WHITE PAPER: EXSYN | 31

• Interfaces;• Data migration tools;• Analytical software’s.The above technologies were obviously also around four years ago; however, as time has passed, the level of adoption of these different technologies has increased within airlines. On the back of this increased adoption there has also been a continuous pursuit of mobility for solutions (whether functional or not) and the search for use areas of predictive capabilities due to increased and real-time sensory data availability. In addition, individual suppliers of solutions have continued their solution development to introduce new functions, improve performance of their solution or improve data integrity. Overall we can see that due to continued digitization in the aviation industry, airlines and, in

particular, Engineering & Maintenance departments are faced with an even more complex and diversified digital landscape than ever before. Where historically the digitizing would limit itself to Computerized Maintenance Management Systems, we now see Maintenance Management Systems, OEM Content Management Systems, an ETL solution, Sensory Data processing solutions and Data Analytics tools being used all at the same time within the same departments and by the same staff.

CONCLUSIONThe increased digital landscape in and around airlines has had a positive impact on efficiency and cost reduction but this also requires more knowledge and skills about how to use the digital technology most

“…human-to-system interactions played a vital role in ensuring continuous airworthiness. Also the data transferred into the systems at the beginning of a CMMS system implementation, or by phasing-in new aircraft, still involved a huge human interaction.”

SANDER DE BREESander de Bree is founder and CEO of EXSYN Aviation Solutions; focusing on engineering and technical management solutions for aviation and heavily specialized in the field of IT systems for aircraft maintenance. Next to implementing the overall strategy he oversees all operational activities and actively participates in R&D projects within the company. Sander holds a degree in aeronautical engineering with a specialization in aviation

regulations and has a background in business administration. He is a member of the Royal Dutch society of engineers (KIVI NIRIA) and associate to the society’s departments of aerospace engineering and information technology.

EXSYN AVIATION SOLUTIONS

EXSYN provides aviation IT solutions with one important mission: to develop reliable, simple, and user-friendly software solutions and digital technology so that the aviation industry benefits

more from digital possibilities. EXSYN’ s aviation solution platform focuses on data processing, data analytics, data storage as well as related consulting services for Airline Maintenance & Engineering departments. The firm has a broad expertise and a thorough understanding of all the high safety levels to provide clients with a service meeting the required standards and within the timeframe demanded.



effectively and how they can be combined and interlinked in order to reduce the human-to-system-interaction. After all, the risk of human induced error within these solutions has only increased as even more data entry points have been introduced within the airline.

So, in order to minimize manual data entry points and thereby the possibilities for human induced errors, the need for integration of these different solutions and the migration of data across an airline’s systems landscape as well as between OEM’s, Airlines and MRO’s, is now more necessary than ever before. With the increasing pace of solution development, we will also see a continued increase in solutions used within airlines and an even greater and increasing need for integration and migration of data across the OEM, Airline and MRO value chain. It will be the early adopters of this integration and migration principle that will be able to benefit from the competitive advantages of using digital technology at this level.


We unlock the value of your aircraft data with our digital technology

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Data Processing

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http://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-September-October-2016/Reviews/The-changing-face-of-data.aspx



http://www.aircraftit.com/MRO/Vendors/Avilytics-Titan-Creator-Integrator-MaxQ-AMOS-care-Lifespan.aspx

http://www.exsyn.com

32 | CASE STUDY: ATLAS AIR | AIRCRAFT IT MRO | SEPTEMBER-OCTOBER 2016

Paperless, that’s the planAndy Genao, Senior Manager, Maintenance Planning and Michael Henry, Director Maintenance Planning at Atlas Air share a case study in the evolution of paperless manuals and eSolutions

SEPTEMBER-OCTOBER 2016 | AIRCRAFT IT MRO | CASE STUDY: FEATURE | 33

ATLAS AIR HAS been in business since 1992, it has a fleet of 60 aircraft today with plans to grow that beyond 76 within the next couple of years. The fleet includes 41 B747s and 19 B767. The airline

is also expanding its platforms with B737 and B777. The largest sector of the business is ACMI (Aircraft, Crew, Maintenance and Insurance) cargo where DHL is a major customer and partner; it also has a smaller involvement in passenger services including flying for the military and special charters. All of Atlas Air’s maintenance is outsourced to different MROs, there are inherited challenges in dealing with multiple suppliers around the world, hence the vision and goal of moving into a paperless environment in the near future.

WHY PAPERLESS?These days, going paperless is prominent in many companies. Atlas Air decided on that direction based on the obvious management challenges of a paper workflow process… typically a document gets authored, reviewed, approved and eventually distributed. Going paperless allows that process to be streamlined, without the need to interact through paper. The interactions are instead via more modern and sophisticated methods; alerts, emails, and web portals. That, in turn, means that you can do your job from anywhere at any time — a great added benefit.

Going paperless boosts efficiency: there is a significant amount of resources and time dedicated to managing paper. Eliminating the time and effort expended in the filing and research alone will significantly improve efficiency. Data re-use is made possible and so is the integration with other systems. A paperless environment will enable users to leverage other systems and enhance their value. Like all airlines, Atlas Air uses various systems to manage its business processes: we believe that going paperless will enable us to realize the full potential from those systems.

‘Going green’: this is today’s mantra. But going green is not just about saving the environment, it is also about saving the other ‘green’ stuff we call money. Many take for granted how much it costs to run a paper based process — paper, ink, toner, equipment maintenance — and how much could be saved if we were to reduce the amount of paper we print.

Increased Productivity: A paperless environment facilitates remote productivity, empowering and enabling field employees (MRO providers and field mechanics) to communicate with the company and its systems directly and remotely. With so many people working remotely these days, this capability is no longer a luxury; it’s a requirement.

Less often discussed but very important is disaster recovery. A warehouse of stored paper is vulnerable to natural disasters (fire, floods) and all sorts of risks, whereas cloud solutions already offer off-site back-up systems and archiving solutions. Companies in this sector all have established and offer protocols for backing up and dealing with disaster risks. Why not take advantage of those capabilities?

THE CASE STUDYPROCESS EVOLUTIONLooking at the process evolution at Atlas Air, figure 1 shows a timeline from 1999 with some highlights of what has been accomplished over that time.

ProcessEvolution

1999MXPRG&WC-eMAT

2002Migratefrom

eMat toInForm

2007Engineering

Orders- InForm

2010M&EImplementation -

TRAX

2010PackagesGeneration– InForm

2011MCSGeneration –

InForm

2014CompanyManuals– InForm

2015RAM

Forms–InForm

2016eMCS –Inform

2016ADModule–InForm

FutureCMMDL,MobileApp,MoreeSign

8

PDFDistribution

AutomationFromExcel

StreamlineSpringboard

DirectFieldInput

Figure 1, The Process EvolutionIn 1999, we were still printing, using and processing paper from various sources within Atlas and from MRO providers. Our current M&E system is Trax, our document management solution is IDMR.. We’ve integrated those systems to create maintenance Work Orders and the supporting documents. Along the way, with the creation of digital versions of AMMs (aircraft maintenance manuals) and IPCs (illustrated parts catalogs) the

ease of distribution and consumption gained traction in the industry, it was truly a revolutionary step; one that sparked how the industry now produces, distributes, and consumes technical documents.

Next, we saw the first paperless solution - PDF. While it is a limited solution, it did render some key benefits at the time, benefits we took and still take full advantage of. The creation of PDF files allowed us to postpone and transfer the printing process to our MRO partners. It significantly cut down on our printing and shipping costs. At the end of the day, even PDFs resulted in paper, as the returned product from the MRO was and still is paper.

In 2011 when we undertook a conversion to Trax and the integration with IDMR we looked at the gaps between what we had in our M&E system and the documents we wanted to get out to maintenance. That’s where our MCS (maintenance control sheet) comes into play. The MCS (sometimes known as an accountability sheet or a tally sheet) is to control, measure, and audit the accomplishment of a work package’s task cards. At Atlas Air and, I’m sure, in other airlines, it’s a live document with revision controls to keep track of and account for changes. For us, on a C check there might be ten to 45 changes within the life of that service, with revisions driven by changes to multiple routine documents (EOs, TCs) as well as non-routine findings, along with changes to the check work scope. From a paper standpoint, that creates an issue because physical signatures are recorded on an ever-changing MCS document. Revisions to the MCS force us to reprint the MCS and re-capture those signatures. The creation of the MCS was a manual process until 2011 when, via the integration between Trax and IDMR, we automated this process. Not having to manually create the MCS has eliminated the inherent

“…Atlas Air’s maintenance is outsourced to different MROs, there are inherited challenges in dealing with multiple suppliers around the world, hence the vision and goal of moving into a paperless environment…”

34 | CASE STUDY: ATLAS AIR | AIRCRAFT IT MRO | SEPTEMBER-OCTOBER 2016

errors of data transposing and cut our resource effort by as much as 48 man hours per C and D check work orders. That was a huge step for us. Now the planner can concentrate on value added tasks as opposed to spending time copying and pasting.

Last year, Engineering at Atlas Air rolled out their eRAM (Electronic Repair and Maintenance) form. We have an engineering process in which the MROs provide feedback to Atlas about what they have repaired, including all findings, pictures, etc. That used to be a PDF/paper process managed via emails. Now it’s all captured and delivered through a web portal where the MROs go directly into our system, fill-out the eRAM and push a button. That data goes back to engineering who are triggered to process their reviews, give their approval and issue paperwork. When engineering decided to do that, other departments were encouraged to deploy similar solutions, which led to the eMCS (Electronic Maintenance Control Sheet), the phase that will act as a springboard to the next generation of e-solutions at Atlas Air.

Figure 1 shows just a simple timeline of how the process has evolved at Atlas Air including plans for the future. In 2016 the development and deployment of the eMCS will get rid of all the intricacies and difficulties that are associated with managing an ever-changing revision controlled document that needs to be returned to planning in a timely manner. Also in 2016, Atlas Air plans to apply the same techniques to ADs

(Airworthiness Directives) tracking and AD reporting. The same advantages will be deployed to the CMMs (Component Maintenance Manual) via a Data Library module, mobile applications and more eSign solutions.

CHALLENGESAmong the challenges that we faced in this transition process was synchronization, internally within Tech Ops and externally between providers. In this, it made sense for Maintenance Planning to take the initiative. Maintenance Planning is the bridge between Tech Ops and the MROs. This allows for internal feedback to improve engineering processes and for a push to MROs on new solutions.

There are competing priorities and projects being worked on by different departments. In the past six years Atlas Air has implemented four additional maintenance programs along with the addition of over 20 aircraft to the fleet. That has bogged down engineering as they try to make improvements while expanding and changing the maintenance programs and related task cards.

We also recognize that MROs don’t only deal with Atlas Air; they have other customers with similar needs and priorities as well as their own procedures to contend with; so an MRO might not be immediately ready to implement the new Atlas Air processes, which means they have to be synchronized in at an appropriate time.


IDMR’s Technical Documentation Management System, InForm, has been designed to play a central role in the long-term survival and proliferation of technical documentation. InForm, written from the ground up as an airline document management system, will allow you to author and maintain virtually any document. Technical Documentation Management is now on aviation executives agenda’s worldwide.Technical documents are the primary source of aircraft, engine, and component reference InFormation which are constantly changing. On-going revision’s and updates by manufacturers, vendors and airline personnel add more complexity in controlling these documents. Failing to follow manufactures, vendors, and regulatory agencies approved maintenance repair and overhaul procedures can result in poor quality control or worse non-compliance fines.Without a centralized approach to Technical Documentation Management, these important documents are usually stored in multiple places, version control is lacking and in many cases different automated tools are used to create and maintain record keeping, perpetuating a process that is extremely time consuming and in most cases inaccurate. InForm offers a Technical Document Management Solution that provides a single repository for storing electronic documents received from outside sources such as manufactures, vendors, and internal personal.IDMR offers airlines, manufactures and third-party maintenance providers the industry’s most technically advanced, web centric, fully customizable, easy-to-use, all encompassing, mission critical and affordable suite of Technical Documentation Management solutions.

[email protected]

Tel: +1 888 675 4527

DOCUMENTS…MANAGED.

http://www.aircraftit.com/MRO/Vendors/InForm-eMat-eSIM.aspx

SEPTEMBER-OCTOBER 2016 | AIRCRAFT IT MRO | CASE STUDY: ATLAS AIR | 35

Then there’s adaptability or change management - how people accept and adapt to changes. Although it will be different for each individual, department and organizations; it’s always a challenge. The new process has to be explained and resources helped along so that it can be adapted and used. Which leads us to process recovery, making initial changes is not always the final solution. There are feedback channels that have to be established that will enhance and push tweaks to the process. All this takes time and resources which, in itself, is a challenge.

OUTLOOKWith so many issues to contend with as we’ve progressed from paper to Excel, to PDF, we are now ready and willing to get eSign: putting it all together, going full circle, creating a self-sustainable process (see figure 2). FullCircle

CreateTC/EO

Workflow/Approvals

M&EIntegration

WorkOrders

eSign

Non-Routine/Routers

Figure 2, Full circle

The MCS (see above) now produced electronically through the integration of our two systems is still a paper-based document. Our solution is to take it a step further, to generate the MCS electronically and have it signed-off electronically: enhancing all the features, security and delivery options obtain by going fully digital. That will resolve a number of the issues we have today with paper; no longer having to worry about issuing a revision at the last minute and in doing so starting a paper re-print circus. Now that it’s an electronic document it can be changed in whatever way necessary while maintaining signature history and completion status.

In the past the industry has regarded eSign as a pipe dream and yet nowadays, the big topic in the industry is ‘going paperless’, it’s now attainable. So, what is eSign going to do for us?

ANDY GENAOAndy Genao has spent 17 years in the aviation industry, primarily in Technical Operations. Andy started his aviation career in 1999 with Atlas Air, in 2003, he joined jetBlue where he held various positions. In 2007 Andy joined an M&E System

provider (RAMCO), in 2010, he returned to Atlas and has concentrated on aircraft acquisitions and system phase-ins, maintenance planning, Engineering and continual process improvement projects.

MICHAEL HENRYMichael Henry has spent the last 19 years in the aviation industry, primarily in Technical Operations and is the Director of Maintenance Planning at Atlas Air. He started his aviation career in 1997 with KIWI International as a Technical Librarian and

then moved on to planning. In 1999 he joined Atlas Air as a maintenance planner. Since then he has held positions as a maintenance planning manager and Director since March 2009.

ATLAS AIRAtlas Air Worldwide Holdings is a global airfreight business which

started in 1992 and has experience serving the airline and freight industries, commercial and military customers. The carrier deploys a largely wide-body fleet of 60 aircraft, B747 and B767 variants, and boasts the world’s largest fleet of modern Boeing 747 all-cargo aircraft.

IDMR SOLUTIONS IDMR is a global provider of Technical Documentation Management Solutions

for Fleet operators, MRO providers and OEM organizations. IDMR’s solutions have proven success in increasing operational performance and decreasing operational cost while ensuring airworthiness, safety and regulatory compliance at multiple airlines. The vendor offers a range of Maintenance and Planning, Records, Flight Ops, and Ground Ops products and can develop customized applications if required.



It’s going to open the door to an array of opportunities, real time task card data capturing being among the top benefits. Task specific parameter capturing will provide the airline with tons of useful data on which to evaluate and make decisions. Airlines will have the data to make the operation safer and more efficient. We can analyze the process and the individuals implementing it; expand on the strengths and shore up the weaknesses. It’s possible to identify trends and implement fixes. All of this can be managed through dashboards which we use today for documentation, manuals, etc.… once the data is available, there’s no limit as to what it can be used for.Dashboards

Figure 3, Dashboards

LESSONS LEARNED AND RECOMMENDATIONSThese changes have to be a reform not a revolt. The business culture has to change as part of going paperless, but not in a revolutionary forced way; rather, leadership has to listen to what employees and partners are saying and make the change as a reform driven from the top. There has to be a long term vision, one that can be shared by directors and managers both internally and with business partners.

A sensible approach makes for sustainable progress: nothing happens overnight and pushing changes of this magnitude onto people doesn’t work. It has to be incremental, using small steps to ensure continual progress expansion and improvement.

Finally, partnerships are important; they are the relationships that work best whether with vendors, suppliers or employees; working together.

http://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-September-October-2016/Reviews/Atlas-Air-Paperless-thats-the-plan.aspx


36 | WEBINARS | AIRCRAFT IT MRO | SEPTEMBER-OCTOBER 2016

ON DEMAND WEBINARS: SEARCH THROUGH AND VIEW RECORDINGS OF 50+ ON DEMAND WEBINARSBuild your own MRO Software Demonstration Webinar Library. Search through and sign up to view the convenient video recordings of all previous Live MRO Software Demonstration & Masterclass Webinars at the following link: http://www.aircraftit.com/MRO/Webinars/Past.aspx. This exceptional video library contains recordings of Live Software Demonstrations and Masterclasses from major IT Vendors, including: Boeing, Commsoft, TRAX, Swiss-AS (AMOS), Rusada, Mxi Technologies, Gen2Systems, Ramco Systems, Aerosoft Systems, 2MoRO Solutions, Lufthansa Technik (manage-m), AV-BASE Systems, AviIT, plus more. An outline of four recent Webinar Recordings can be seen below:

n SESSION OVERVIEW Register to view this On-Demand Webinar (recorded on 2nd June 2016) and join the paperless and mobile aviation maintenance specialists Flatirons Solutions as they walk you through their industry leading paperless products: CORENA Pinpoint and CORENA Pinpoint Mobile. Following processes used by businesses such as American Airlines, you will see how airlines, operators, heli-operators, OEMs and MROs of all sizes can benefit from paperless maintenance operations. During the Webinar you will see how engineers can have immediate access to key up-to-date manuals, technical publications and work cards at their fingertips, with NextGen search functionality, and quicker spare parts lookup and ordering.

n SESSION OVERVIEW Register to view this On-Demand Webinar (recorded on 9th June 2016) for a great opportunity to see a full overview and demo of one of the industry’s leading Aviation M&E / MRO Software Solutions: Maintenix from Mxi Technologies. The Webinar will show, Maintenix is a comprehensive, fully integrated software package used by large airlines, regional carriers, low-cost airlines, aircraft operators, MRO facilities and OEMs throughout the world. During the Webinar the Mxi experts take you on a tour of Maintenix and the rich functionality the system provides as well as covering the latest developments to the system.

INTERACTIVE Click here to viewfull On-Demand Webinar details


Paperless Aviation Maintenance Software Demo and Overview On-Demand Webinar (inc: Mobile Solutions; Documents; TechPubs; Manuals; Task Cards & Work Packages; Easy Search Function; Spare Parts Locator; System Integration; more...)2nd June 2016

Maintenix Aviation M&E / MRO Software Demo On-Demand Webinar: Earning Customer Confidence - How greater interoperability between airlines and third-party MRO providers can deliver on the flight operations promise.9th June 2016


http://www.aircraftit.com/MRO/Webinars/Mxi-Maintenix-Aviation-ME-MRO-Software-Demo-Airline-3rd-Party-MRO-Integration.aspx


http://www.aircraftit.com/MRO/Webinars/Mxi-Maintenix-Aviation-ME-MRO-Software-Demo-Airline-3rd-Party-MRO-Integration.aspx

SEPTEMBER-OCTOBER 2016 | AIRCRAFT IT MRO | WEBINARS | 37

About the Live Software Demonstration Webinar RecordingsWhether you missed them the first time around, need to refresh your understanding of available systems before making a key decision or if you are building a reference portfolio of relevant knowledge, these On-Demand webinar recordings will add vital market intelligence to your established professional skills. They’ll improve and sharpen your awareness of available solutions and add to your knowledge store. You’ll gain an overview of the major MRO software systems on the market today, from the world’s leading IT Vendors, and all at a time and a place compatible with your busy schedule. Each demonstration lasts 1 hour, providing airlines, aircraft operators and MROs with the perfect introduction to each MRO software solution demonstrated.

How it works:• Visit: http://www.aircraftit.com/MRO/Webinars/Past.aspx • Use the scroll option or view the details of the latest recorded sessions on the right and select a

Webinar recording you would like to view.• Next click ‘Register for Recording’ and enter your details. • Once approved the video file will appear in your Member’s Area at the Aircraft IT website.• You can then view the Webinar recording as many times as you wish, share it with your colleagues and

retain it as part of your own market intelligence reference library.

n SESSION OVERVIEW Register to view this On-Demand Webinar (recorded on 30th June 2016) for a great opportunity to see a full overview and demo of an industry leading Aviation Predictive Maintenance Solution: ACSIS from CrossConsense. During the Webinar, experts from CrossConsense walk you through an as-live demo of ACSIS to show how it can assist any airline, aircraft operator, MRO facility and OEM to avoid AOGs, delays and turnbacks, improve aircraft utilization, and enhance safety. You will see how ACSIS integrates with any MRO / M&E Software solution to deliver better insights into aircraft health and potential future problems which can then be dealt with during scheduled maintenance.

n SESSION OVERVIEW Register to view this On-Demand Webinar (recorded 21st July 2016) and join the aviation maintenance analytics experts from Hexaware as they take you on a tour of the latest analytics technology advances and show you how airlines, aircraft operators, MROs & OEMs can leverage these developments to drive huge increases in efficiency. The new analytics technology you will see includes: Big Data and Cloud Computing, Predictive Maintenance Technology and Inventory Optimization. You will discover how the application of next-gen big data technology can transform the performance and maintenance needs of any fleet.



Predictive Aviation Maintenance Software Demo & Overview On-Demand Webinar (inc: Real Time Monitoring, Delay Probability, Avoid AOGs, Enhance Safety, more...)30th June 2016

Aviation Predictive Maintenance, Next-Gen Big Data & Advanced Analytics Overview On-Demand Webinar: The Big Shift in Airline MRO Analytics - From Descriptive to Predictive to Prescriptive..21st July 2016





38 | WHITE PAPER: HONEYWELL | AIRCRAFT IT MRO | SEPTEMBER-OCTOBER 2016

IN THIS ARTICLE, I’d like to share with readers some of the exciting new technology that is changing the way in which work and processes are conducted in MRO facilities. But to set the context, let me first tell you

a little about Honeywell and how Voice based Maintenance and Inspection solutions have emerged as an innovative technology offering.

ABOUT HONEYWELLHoneywell has a diverse technology offering spanning many markets. Our part of the business is Safety and Productivity Solutions which is responsible for a huge portfolio of products and technologies, including printers, scanners, mobile devices, RFID, and — central to this article — voice technology. The business has a history of innovation through applications of technology outside of traditional markets and verticals. Voice Maintenance and Inspection is an example of this: Vocollect™ voice, traditionally a highly effective distribution center solution, has become

an innovative and powerful new technology solution within aerospace facilities to drive process compliance, scale best practices and eliminate wasted time to complete inaccurate data entry

MRO operations at Honeywell Aerospace can be found at more than 40 locations around the world dealing with everything from avionics and APUs to wheels and brakes maintenance. The majority of these are Honeywell products on which we perform maintenance as a service. The process used to maintain and inspect these products is the same as found in most other MRO businesses:

Receive a product —> induct it —> undertake engine disposition —> teardown and wash —> analyze the task —> undertake staging and assembly —> test it then get the final ‘out’ —> ship it.

Different companies might use different terminology for these stages depending on the type of product but the steps are easily recognizable across MRO facilities.

PAPERWORKThe challenge with an MRO process today is paperwork. Current documentation methods are heavily paper-based with clipboards, checklists, note-making and, later on, require even more time to transfer that paperwork into the MRO system. Honeywell Aerospace uses SAP to retain its MRO records. On average it will take a mechanic with, for example, an APU induction, four to five hours to complete this process. An hour or more is spent transferring that paperwork into the IT system. There is a significant amount of redundancy as well as painstaking paperwork involved in this process.

EVALUATING TECHNOLOGY OPTIONSWith this in mind, Honeywell Aerospace began to evaluate multiple technology options with a view to improving the process and going paperless. Rather than just eliminating the paper in this process, Honeywell sought to optimize and standardize the current workflows across the 40-plus locations so that the quality of service would be consistent; regardless of whether the technicians had 30 years’ or a few years’ experience. In addition, we didn’t just want a digital version of a paper process. Rather we wanted to reduce the time taken to perform the maintenance workflow tasks, and to explore whether these tasks could be managed by electronic data collection means while still providing a safe working environment for our mechanics. We evaluated a variety of technology options, from head-mounted displays, tablets and smartphones to RFID and, finally, voice recognition technology.

The challenge when using handhelds and smartphones, while useful for certain workflows, is that they are the wrong form factor for a ‘hands busy, eyes busy’ environment. MRO technicians typically wear gloves, work with hand tools, deal with greasy environments, climb onto and under objects, etc., so giving them another handheld device on which they have to stop what they are doing and key in information does not make their job any easier, faster or more accurate. Head-mounted displays are a better fit; they’re wearable and therefore hands free, but when we evaluated them, we found the technology not sufficiently mature to be deployed in an industrial environment due to issues such as low battery life and heat dissipation.

We began to evaluate voice recognition technology as an option. Within Honeywell’s own business we found the solution: Vocollect voice, a voice recognition solution that previously had focused on a quite different market — Vocollect voice is the market-leading solution in use in distribution centers / warehouses for most of the world’s food and beverage distributors. Voice is a hands-free, eyes-free solution that provides work instructions in real time to operators, allowing them to respond directly to the system using voice. This then gets converted into text and sent back to whatever host system is being used.

For the MRO technician, this voice solution allows a step-by-step process guide, real-time data capture and offers a dynamic list of steps to perform, based on a specific product type. All without the need for a clipboard.

VOCOLLECT VOICE TECHNOLOGY FOR MROThe technology behind this is not new; in fact the Vocollect voice business has been in the supply chain environment for more than twenty-five years, and is used in warehouses and distribution centers by more than a million workers in 60 countries, using 35 languages today. It’s a mature technology, and critically for Honeywell’s customers, voice technology has had a measurable impact on results in the warehouses where it is used, with a roughly 35% productivity improvement and a 20-25% reduction in

Voice Technology Innovations in MROVoice Technology: it’s the next big aviation M&E / MRO innovation says Scott Powell, Senior Manager, Product Marketing at Honeywell

SEPTEMBER-OCTOBER 2016 | AIRCRAFT IT MRO | WHITE PAPER: HONEYWELL | 39

errors to deliver significant bottom line improvements. Our challenge, and the question we asked of ourselves, was ‘how could we apply voice technology to an MRO operation?’

This short video demonstrates how using Vocollect voice can significantly improve the induction of an APU at the Honeywell Phoenix Sky Harbor MRO facility, where a voice solution has been live since June 2014. Click here: https://vimeopro.com/vocollectvoice/inspections/video/82574807

A BETTER WAY OF WORKINGApplying hands free, eyes free voice to MRO is not just about cutting down paperwork and moving to electronic format; it’s a different way of handling documentation. The biggest benefit gained from using voice in MRO is a standard of process compliance across all the locations and technicians using it. With step-by-step guidance, every technician follows the same process without missing a single step. The second benefit is the reduction in documentation time: as technicians move through tasks, the data is captured in real time so that redundant documentation work is now no longer necessary. A third benefit, and a significant one that was not originally anticipated, is the amount of visibility this solution provides: every step and response is time-stamped so that management can see how much time each process step takes, see where the bottlenecks in the MRO process are, and quickly address any slowdowns in any part of the workflow. This also means it is easier to address any issues through additional training and/or process changes.

The results of applying this solution at Honeywell

Aerospace are striking: the quality and consistency of service has gone up, overtime costs have been reduced and we now have information from which to continually improve our overall processes and workflows. We have seen a 30 percent reduction in data entry cycle time, a significant improvement in accuracy rates, which resulted in a large saving on the cost of missing parts, and technician training time has been greatly reduced. In detail, the solution has yielded a 39% average time savings across six different engine and part types, has eliminated skipped process steps and ended our dependency on typing / data entry. These were the immediately tangible results, and Honeywell is looking forward to replicating these results across all of our 40 Honeywell Aerospace locations.

“technicians typically wear gloves, work with hand tools, deal with greasy environments, climb onto and under objects, etc., so giving them another handheld device on which they have to stop what they are doing and key in information does not make their job any easier, faster or more accurate.”


Increase Quality of Service by standardizing processes and ensuring compliance across all technicians and locations.

Reduce Maintenance Time by enabling technicians to consistently complete faster and more accurate documentation.

Process Improvement through the use of best-in-class processes and visibility into real-time site operations and trends.

Greater Technician Satisfactionby providing an intuitive solution that simplifies documentation, motivating technicians to be more productive.

Call us to learn more +49 (0) 211 53601 319 Learn more at vocollect.com/inspections

Transform your inspection and maintenance operations with the power of Vocollect Voice

© 2016 Honeywell International. All rights reserved.

https://vimeopro.com/vocollectvoice/inspections/video/82574807

https://vimeopro.com/vocollectvoice/inspections/video/82574807

http://www.aircraftit.com/MRO/Vendors/Vocollect.aspx

http://www.vocollect.com/feature/inspections

40 | WHITE PAPER: HONEYWELL | AIRCRAFT IT MRO | SEPTEMBER-OCTOBER 2016

HOW THE VOICE M&I SOLUTION WORKS

How it Works?

MOBILE DEVICE

HEADSET

HOST

Figure 1

The voice solution works by connecting to the host system (see figure 1), from which the information is converted into a Voice Plan and fed into the A700 mobile device worn by the technician along with an SRX2 Bluetooth Wireless Headset. The mobile device converts the steps into voice instructions, captures the responses from the mechanic, and sends that back into the host system which continues to be the system of record. When there’s a need to see visual information, the system can connect to any screen — a tablet or an existing PC or workstation — to pull out PDF manuals, schematics and images.

IMPLEMENTING VOICE TECHNOLOGYAs a result of this highly successful implementation, we took the decision to expand the solution to multiple locations. By December 2015, ten Honeywell MRO facilities had the voice technology solution deployed for everything from receiving, to induction, to final ‘out’ across Avionics, Wheels and Brakes; indeed, any checklist-based maintenance application. We’ve learned that voice is a clear fit for certain step-by-step processes, but in addition we are investigating other processes such as the analytical or the manufacturing side as these also consist of a lot of back and forth with the E&M system.

THE TECHNICIANS’ VERDICTOne of the most common questions is how the technicians respond to the solution: do they like it? Do they find their processes easier or more difficult to follow? How do they find the technology? After all, it has completely changed their work processes, replacing the paperwork or smartphones with which they have become familiar. Initially, many technicians were hesitant to adopt it. However, they found the paper-based processes very time-consuming and inefficient, and once they began to use the new technology, they quickly realized that it had significant advantages — and made their working day much easier.

“In detail the solution has yielded a 39% average time savings across six different engine and part types, has eliminated skipped process steps and ended our dependency on typing / data entry. These were the immediately tangible results.”



SCOTT POWELLScott Powell is a Sr. Manager for Honeywell’s market leading Vocollect voice solutions. Since joining Honeywell in 2012, at the time of Honeywell’s acquisition of

Vocollect, Scott focused on driving different Honeywell Vocollect and software solutions. He is Pragmatic Marketing certified, holds a Masters of Business Administration degree from Villanova University, and a bachelor’s degree in industrial technology from the University of Wisconsin.

HONEYWELL AEROSPACE

Honeywell, a diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services, has been a pioneer in aerospace innovation. Thousands of Honeywell Aerospace products and services are found on virtually every commercial, defense and space aircraft worldwide. The Aerospace business unit develops and integrates technologies that span air traffic modernization, flight and runway safety, engines, cockpit and cabin electronics, connectivity, logistics and more that deliver safe, efficient, productive and comfortable transportation-related experiences.

HONEYWELL SAFETY & PRODUCTIVITY SOLUTIONSHoneywell Safety & Productivity Solutions provides comprehensive solutions that enhance workplace safety and incident response, improve enterprise and workflow performance, and enable greater product design innovation. Customers rely on Honeywell’s connected solutions to provide real-time safety intelligence to respond to safety threats, increase worker productivity and enrich operational intelligence with data-driven insights that enable smarter business decisions. The company serves customers in aerospace, automotive, commercial building, first responder, field service, healthcare, logistics, manufacturing, oil & gas, power and utilities, medical, retail, supply chain, test & measurement and transportation markets.AN AWARD-WINNING SOLUTION

The Voice M&I Solution has proved so successful within the MRO community that it recently won the 2016 Commercial Technologies for Maintenance Activities (CTMA) Technology Competition, which was sponsored by the National Center for Manufacturing Sciences and the Office of the Deputy Assistant Secretary of Defense for Maintenance. The competition was designed to introduce new technologies to the U.S. Department of Defense in an effort to sustain material readiness at reduced costs.

LESSONS LEARNEDAs the implementations progressed through more Honeywell sites, we gathered data and feedback to drive the solution’s success, including much about the critical change management process. We examined the technicians’ inputs and feedback early on, and gathered the high-performing technicians to advise us on which was the most optimized workflow. With this process the technicians were the ones leading and championing the implementation. Once the decision was made to go live at a site, we conducted classroom and on the shop floor training to ensure that the technicians were comfortable with the technology, and we kept people onsite after go-live to answer questions. After gathering that continuous feedback, we were

able to complete time studies about before and after the implementation. These gave tangible, measurable results for Honeywell senior management — including the CEO of Honeywell International — showing the striking effects we’d seen from deploying this technology. The response from senior management was that, based on those results, we should roll it out across the Honeywell MRO organization.

Since then we have successfully implemented Voice M&I technology to numerous MROs including Lufthansa Technik in Germany and the US Government’s Hill Air Force

Base. There is a very clear benefit from being able to move directly from paper to voice as the driver of multiple input media (photos, scanning, looking at the display) in the MRO process. The key is to know when voice is the best fit for a particular workflow.

TAKE-AWAYSHoneywell has learned some important points to remember when considering new applications for a technology. In implementing voice for MRO, we have found that identifying the right technology for the right process is key — tablets and smartphones are a great fit for certain workflows, voice is well suited to some workflows, and different wearable technology is best in others. For voice to be the right fit, a workflow has to have a repeatable structure, the data has to be structured and it has to be a ‘hands busy’ environment — if the workflow does not include these characteristics, then a different device might be a better fit. The change management process is also critical to success and critical to the technicians’ adoption of a new technology and reengineered workflow. Lastly, having clearly defined success criteria allows you to measure success for senior management, and develop a tangible return on investment.


http://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-September-October-2016/Reviews/Voice-Technology-Innovations-in-MRO.aspx



In your next issue of Aircraft IT MRO: Having IT is one thing but leveraging its power to improve processes and

transform the business requires a little more thought.

CASE STUDYRepublic Airways shares a case study on making the most of M&E IT selecting the right

solution and then implementing it and making it work for the airline.

CASE STUDYeasyJet shares the airline’s approach to innovative IT and technology solutions,

efficiency benefits and future projects to move to paperless and mobile maintenance along with electronic records.

WHITE PAPERIFS Aerospace & Defence Centre of Excellence explains why airlines and

MROs must be sure that their own systems can get full value with full security from the new ideas available.

What’s in your next issue of Aircraft IT MRO?

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42 | VENDOR JOB CARD | AIRCRAFT IT MRO | SEPTEMBER-OCTOBER 2016

AIRCRAFT IT: How did Rusada get started?JS: Rusada was known as Russell Adams and started as a business in 1987. Twenty years later in 2007 Russell Adams changed into Rusada with a significant investment by Koukis Holdings SA and George Koukis bought over the company. Three years later I got involved with Rusada. Rusada’s Envision is now a mature product that works across different aviation platforms (OEMs, MROs, and Airlines) and meets all aviation requirements. We have a proven implementation methodology that works and our approach is fully adaptable to a client’s business needs. What differentiates us from other companies is the experience in implementing a system within a very short time frame. Envision is a fully integrated solution — we have the capability to fully integrate the software with numerous external packages. Our Product has been developed by industry experts over the last 29 years.

AIRCRAFT IT: What is the attraction of aircraft related IT?JS: Everybody uses computers in aviation maintenance nowadays. Aviation maintenance is constantly evolving and what was new 18 months ago could already be dated. Therefore, the only question to be answered is ‘which software solution offers the best support to engineers on a constantly-developing basis?’ Customers are always looking for the latest usage of technology and we look at how best to tailor our solution for them. The latest version of our software, ‘Envision nGen’, is available on any mobile device and works offline. These factors were key requests from existing customers. Designing a solution that is only available on iPads and that only works online made no sense to us or our customers. Envision nGen is able to anticipate alterations required by regulatory bodies, while giving the customer what they want without costing the world. Rusada’s Envision software goes beyond what is required by law. We also ensure that we give professional training and implementation with world class technical support services.

AIRCRAFT IT: What is the guiding business principle that drives Rusada?JS: Rusada’s guiding business principle is to achieve the customer’s needs and requirements as close to exactly as possible. We understand that our customers are intrinsic to our growth and us to theirs. We ensure that all Client Services team members have aviation backgrounds. We also don’t employ third party implementation teams as they don’t know our customers; we do, but we work closely with major consultancy and priming organisations. By handling implementations ourselves we can listen, pick-up and understand what our customers’ pain points are. This helps us develop better solutions. Through collaborations with our clients and prospects, we can offer the latest version of our system on early release in order to gain feedback. The more information we get from our customers, the more we can offer within the system. We offer a packaged solution that is based on over 100 installations and tailored to meet each individual customer’s needs. We deliver not only the software but also the experience that our industry experts bring with each implementation.

AIRCRAFT IT: What has been Rusada’s greatest IT achievement to date, and why?JS: Our greatest IT achievement to date has definitely been our latest MRO solution, Envision nGen. Envision nGen has a dramatically different look and feel to it than our current iteration of products on the market. Envision nGen is based on our functionality built up over 29 years and this drives the 100% web-enabled solution. It is device, browser, and platform independent which means that you can use it on any tablet, laptop or smartphone. Envision nGen also works offline and will sync automatically when an internet connection is found. The software is driven by a dynamic workflow approach and has significantly simplified screens for ease of use.

AIRCRAFT IT: What has been Rusada’s greatest business achievement to date, and why?JS: We are proud to be the official software partner for Airbus Helicopters. This is a wonderful, working partnership that has been evolving and maturing for the past couple of years. The name Airbus Helicopters speaks for itself — I don’t need to go into detail here. They chose us when they could have chosen any other software vendor out there… but they didn’t. If you purchase Helicopters direct from Airbus, you are choosing Rusada to provide the backbone of Airbus Helicopters’ connected services to the rotorcraft market. Choosing Airbus Helicopters and Rusada ensures that customers receive an optimized service based on experience and knowledge of many years of operational data.

AIRCRAFT IT: What have been Rusada’s disappointments and what have you learned from them?JS: There are two main disappointments we’ve seen in the industry over the years:

1) A lack of really good shows to exhibit at — besides from the Aircraft Commerce / Aircraft IT events of course, the MRO software market doesn’t really have any stand-alone IT vendor / purchaser events. The MRO shows are really well put together but nobody goes to them to buy software, they go to sign multi-million OEM deals. We’ve learned to focus on three core exhibitions and really promote ourselves at them. For each AC / AIT event we are the sole event app sponsor, the sole cocktail reception sponsor, we speak at each show with a customer, and actively promote ourselves across social media and the vendor showcase slots.

2) Dilution of market value software — the MRO software market is at its most competitive, which is great for variety for purchasers, but on the flip side, sellers have to lower the value of their licences by limiting the functionality they offer in order to make the final selection round. It’s

Julian Stourton has been the CEO of Rusada and Koukis Holdings SA since 2011. From 2001 to 2009 he served with Temenos SA, the world’s largest banking software company. From 1989 to 2001, he served as the COO Europe at System Software Associates Inc. As CEO of Koukis Holdings, he sits on a number of boards and has a proven track record of success managing computer and software companies, where he has 25 years of proven sales and management.

Vendor Job Card

What does Rusada do for clients?Julian Stourton shares the secret of Rusada’s success with readers

http://www.aircraftit.com/MRO/Vendors/RUSADA.aspx

SEPTEMBER-OCTOBER 2016 | AIRCRAFT IT MRO | VENDOR JOB CARD | 43

our belief that, in order to compete, lacking long-term functional value will force some consolidation in the market and some vendors will no longer be able to survive. Does everybody want the best software around? Yes. Is everybody willing to pay the current going rate? No. Many companies believe that cheap is good but in truth any industry goes through the consolidation stage with cheap alternatives for a period of time. When the market shakes down the leaders and those left are those that can offer high levels of functionality together with strong support and constant updates for additional functionality. A few pounds saved now may be the worst investment made for the future. Falling value will therefore mean cuts but the quality of MRO software available should never be compromised. We need to be competitive, without risking quality. We’ve learned that we will not be forced to compromise on quality. We value our product and price it accordingly.

AIRCRAFT IT: In a sentence, how would you summarize what Rusada does for aviation customers?JS: Rusada offers the best complete package (system, training and implementation) around for businesses seeking an innovative, reliable, and affordable solution that will improve our client’s operational efficiency straight away.

AIRCRAFT IT: What is new on Rusada’s development horizon?JS: 25% of our profit each year is reinvested back into R&D for future innovations and staff. Year to date, we have taken on a lot more staff in all areas as the business requires us to do due to our success: in 2016 and in 2017, and we are continuing with our expansion. We are just about to go live with Envision nGen, which will allow us to add significant functional features that will also be available to our older clients without the need to upgrade. New features will include a new Heavy Check Management module, a new Template Manager, extensive use of widgets, a new Line Maintenance Manager, a new technical library, new supervisor and engineer portals, significant database changes to improve performance, new fixed asset register with built-in depreciations, new tool planning board with multiple calibration rules, new aircraft utilisation-based forecasting, plus much, much more.

AIRCRAFT IT: What will be the next big thing in Aviation IT?JS: People still think that ‘wearables’ will be the next big thing but I think it’s a quirky fad. Look how long it took for mobile devices to stick. Don’t get me wrong wearables could be big but I see voice activation equipment as more workable than eyewear. Now if you could get voice activated software to work on a mobile device… That would be really interesting and big step forward. Imagine a seamless connectivity between headset, mobile device and web platform. That would save so much time when the engineer is in the aircraft and needs their hands free. Envision nGen is a web-based solution that works offline. Add some voice activation into it and you’re got some exciting times ahead.

AIRCRAFT IT: What do you want your customers to say about Rusada?JS: We would like our customers to say that Rusada listens to them. We take on board what our customers say and finesse our offerings to them. We already have a fantastic support network, both in the UK and India. Our Client Services team go above and beyond to ensure our customer needs are met. Finally, I’d like our customers to say that we value them as individual people and not just as a company.

AIRCRAFT IT: Julian Stourton, thank you for your time.

Vendor Job Card

We are just about to go live with Envision nGen, which will allow us to add significant functional features that will also be available to our older clients without the need to upgrade.

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44 | SOFTWARE DIRECTORY | AIRCRAFT IT MRO | SEPTEMBER-OCTOBER 2016

MRO Software DirectoryKey ‘at-a-glance’ information from the world’s leading MRO software providers.

There are three recognized categories of MRO software solutions:

1) Pure-play MRO solutions also known as Best of Breed (BoB)

2) Enterprise Resource Planning (ERP) Solutions3) Specialist Point Solutions

Software solutions assigned to categories 1 and 2 offer a complete end-to-end MRO solution for airlines, MROs and aircraft operators and meet most business system requirements for MRO facilities and airlines of any size seeking a new MRO software solution or looking to replace or renew an existing one.

Pure-play systems are designed specifically for the aviation MRO industry and typically offer a complete solution to fit with the highly regulated nature of the industry. ERP MRO Solutions are part of a complete end-to-end enterprise wide software package and allow for extended capability with other systems such as Finance and Human Resources.

Specialist Point solutions are MRO systems that are particularly strong in certain niche areas and usually complement the pure-play solutions.

For ease of reference the directory below is divided into two sections: Pure-play and ERP MRO Solutions; and Specialist Point Solutions.

Pureplay, BoB and ERP MRO Solutions

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2MORO SOLUTIONSW: www.2moro.comT: +33 (0)559 013 005E: [email protected] Company formed: 2004 Office Location: France (HQ), Canada and Malaysia Number of Modules: 10+NAME OF PRODUCT MARKETED• Aero One, Aero-Webb, BFly, 2Fly

KEY BUSINESS/SOFTWARE AREAS• MRO: Line, Base, Engine maintenance• Airworthiness & Fleet Management • Flight and Crew management• Material Management• ERP: Finance, Purchasing, Sales, HR2MoRO Solutions is a software development company dedicated to the Aviation market. Our teams are located in America, Europe & Asia. We work with partners and resellers in 20 countries. Our solutions are operated in 24 countries and are available in 5 languages.

We have been providing cost-effective software to large aviation players as well as small and medium size enterprises for 12 years. We offer a panel of software to fit any types of aviation companies. Our solutions have been chosen by aircraft & engine manufacturers such as Airbus Helicopters or Safran Group but also by many aircraft operators, airlines or independent MROs. We are proud of our 95% retention rate achieved over twelve years of operation thanks to a superior customer service. 2MoRO Solutions works mainly on a fixed-price base and is ISO 9001 certified for aviation software development, maintenance and support.

Aero One® and Aero-Webb® are certified by SAP® and complement their ERP solutions for aviation & MRO needs. 2Fly® is our cloud solution to reduce emergency AOG, mitigate human error and facilitate continuing airworthiness management. BFly® is a new way to create customized software for aviation and enables to design personalized screens, workflows and business processes.

ADSOFTWAREW: www.adsoftware.fr T: +33 (0)4.50.89.48.50 E: [email protected] Company formed: 1998 Office Location: France, Thailand, South Africa, Brazil Number of Modules: 6NAME OF PRODUCT MARKETED• AIRPACK

KEY BUSINESS/SOFTWARE AREAS• AIRTIME - Fleet management & CAMO• AIRSTOCK - Inventory control & Logistic• AIRDOC - Documentation management• AIRSTAT - Reliability and statistic

reports• AIRWORK - Time Tracking SoftwareADSoftware has developed an integrated fleet management system and logistic package called AIRPACK. This 6 modules system replies to the needs of aircraft and helicopters operators, as well as MRO and CAMO centres. It meets all requirements in terms of functionality, traceability, performance, aviation legislation and regulations. Today, ADSoftware counts more than 54 clients worldwide. The strength of ADSoftware is the simplicity of its products; they are Microsoft Windows® ready, Web-enabled, available in various languages and a complete training can be done in just five days. The company also provides a 24/7 online technical support and extremely competitive pricing conditions.

ADT – APPLIED DATABASE TECHNOLOGY W: www.adbtech.com T: +1 (425) 466-5013 T: +1 (614) 377-9644E: [email protected] Company formed: 1992 Office Location: Bellevue, Tampa USA; Istanbul, Turkey Number of Modules: 14NAME OF PRODUCT MARKETED• Wings NG

KEY BUSINESS/SOFTWARE AREAS• Fleet Management• Maintenance Engineering• Material Management• Production Planning• Labor Collection, BillingAPPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development firm that provides MRO software solutions for aircraft operators as well as aircraft repair and overhaul organizations. Our commitment to this business segment is proven with our software package, WINGS, designed specifically for aerospace companies. ADT has been in the software business since 1992 and has built an excellent customer reference base. Our first priority is always customer satisfaction thus we have obtained 100% customer satisfaction since 1992. ADT has a proven record to develop reference accounts in the Aviation industry along with other high technology companies which are considered to be leaders in their fields.

AEROSOFT SYSTEMSW: www.aerosoftsys.comT: +1 905.678.9564E: [email protected] Company formed: 1997 Office Location: Ontario, Canada; Miami,FL, USA; AustriaN umber of Modules: 5NAME OF PRODUCT MARKETED• DigiMAINT, DigiDOC, WebPMI/DJM

KEY BUSINESS/SOFTWARE AREAS• Maintenance and Engineering

Management• Digital Document Content

Management• Business Intelligence Reporting• Business 2 Business transaction

interface• Interface to Financials / Flight

OperationsAeroSoft Systems Inc. is unique in MRO/IT, born in 1997, out of aircraft OEM digital document systems and the evolution of ATA iSPEC2200 and SPEC2000 standards. AeroSoft has two distinct MRO/IT products: DigiMAINT and WebPMI sharing a common set of optional modules for BI, B2B, Finance and Flight Operations, plus DigiDOC, a state of the art digital content management system. AeroSoft has the unique expertise to integrate DigiDOC with any competitive MRO/IT system. AeroSoft’s strategic partners include Hexaware Technologies Inc. who are jointly going to market internationally offering large IT capacity at competitive rates.

http://www.aircraftit.com/MRO/Vendors/2MoRO-Solutions.aspx

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AVIATION INTERTEC SERVICESW: www.aviationintertec.comT: +1 807-625-9260E: [email protected] Company formed: 1997 Office Location: Canada, Thailand, India, Greece Number of Modules: 9NAME OF PRODUCT MARKETED• RAAS & RAAS Express

KEY BUSINESS/SOFTWARE AREAS• Production Planning and Management• Inventory and Procurement• Inspection Document Management• Reliabiliity and Performance Analysis• Financial and Flight Operations

IntegrationAIS’s RAAS system is a best-of-breed M&E solution for the evolving operator, MRO and CAMO. Our solution is 100% browser-based and tablet friendly, compatible with all major browsers including Apple Safari, Google Chrome, Firefox, and Microsoft Internet Explorer. RAAS includes industry-leading paperless functionality such as task-step level signature, parallel inspection program management per type, digital part certification handling, iPAD/Android /Windows tablet-based EML, electronic maintenance status board, centralized document library, wireless barcode scanning, and much more. RAAS offers flexible pricing and system hosting options making it suitable for a wide range of customer types and sizes.

COMMSOFT W: www.commsoft.aero T: +44 (0) 1621 817 425E: [email protected] Company formed: 1971 Office Location: Tiptree, Derby, Norwich, Gatwick, UK; Brisbane, Australia; Coimbatore, India Number of Modules: 10NAME OF PRODUCT MARKETED• OASES

KEY BUSINESS/SOFTWARE AREAS• User Friendly: for all levels of expertise• Excellent Support: full support

throughout the product life cycle• Scalability: can grow with your business• Cost: low ‘cost of ownership’• Security: proven securityOASES from Commsoft covers all aspects of aircraft maintenance for airlines and third-party maintainers including: inventory control; rotable tracking; demand handling; requirements planning; PO and RO processing; component and aircraft technical records; maintenance forecasting; aircraft check planning and documentation. Also, check accomplishment analysis; aircraft technical log recording; shop floor data collection; work in progress; time and attendance monitoring; and system and component reliability analysis, plus repetitive defects, sales order processing, full quotation management, invoice passing, advanced scheduling, line maintenance control, AD/SB evaluation and deferred defect management. The company provides electronic AMMs and IPCs linked electronically to, and accessible by, the system.

EMPOWERMXW: www.empowermx.com T: +1 866-498-3702E: [email protected] Company formed: 1 999 Office Location: Frisco TX, USA Number of Modules 9NAME OF PRODUCT MARKETED• FleetCycle® Execution Suite – MRO

Manager (FCXM)

KEY BUSINESS/SOFTWARE AREAS• FleetCycle® Execution Suite: Production

Manager (FXPM), MRO Manager (FCXM) and Line Manager (FCXL)

• Maintenance Program Manager (FCMPM), Planning Manager (FCPM), Reliability Manager (FCRM), Material Manager (FCMM), and Maintenance Intelligence (FCMI), Electronic LogBook (FCELB)

• Coming Soon: FleetCycle® Executive Suite – Shop Manager (FCXS))

EmpowerMX is an aviation industry-recognized software development/consulting-services business. We are purely focused on empowering our customers with the ability to decrease the costs of making air travel safer by equipping their decision makers with reliable, real-time/globally available intelligence for minimizing maintenance turn times/OpEx while maximizing airworthiness/profits. FCXM allows MROs, airlines, and lessors to effectively control the entire maintenance lifecycle or only the portions for which they are responsible. Airlines can jointly manage their outsourced and insourced activites like engineering reliability, QA and maintenance programs at the line, heavy and shop levels with an expected reduction in cycle times and increase in labor productivity on the magnitude of 16-30 percent. Third-party MROs can run their entire operation from bidding through contracting to invoicing.

IFR SKEYESW: www.ifrskeyes.comT: +33 (0) 562 74 75 00E: [email protected] Office location: HQ: Colomiers / France. Offices in Moscow, Singapore and Quito (Ecuador) Number of Modules: 13NAME OF PRODUCT MARKETED• AMASIS –>

7 core modules + 6 add-ons• KEOPS –>

8 core modules + 11 add-ons• IBIS –> 6 core modules

KEY BUSINESS/SOFTWARE AREASLine MaintenanceBase MaintenanceEngineeringProcurement / StoresBusiness IntelligenceAMASIS is a robust turnkey solution to manage and optimize the aircraft maintenance. With 80+ active customers, AMASIS is a reliable solution for operators with fleets of all sizes and MRO. The new interface and the integrated Business Intelligence module (optional) brings to users the right tools to improve the maintenance processes. Our experts propose high level services to assit users during the implementation phase and the day to day operations (customizations, data upload, training, audit).

IFSW: www.ifsworld.com T: +44 (0)1494 428900E: [email protected] Company formed: 1983 Office Location: 60+ Worldwide Number of Modules: 70NAME OF PRODUCT MARKETED• IFS Applications

KEY BUSINESS/SOFTWARE AREAS• Fleet and Asset Management• Maintenance, Repair and Overhaul

(incl Heavy Maintenance, Complex Assembly, Component Repair)

• Corporate Performance Management• Supporting Processes (Backbone ERP

such as SCM, Finance & HR, Document Management, Contract & Project Management, Facilities & Equipment Management, Call Center & Case Management)

• Product Lifecycle Management IFS Applications offers flexible, module based business solutions that manage the entire civil aviation lifecycle of contracts, projects, MRO, assets and services. IFS Applications include functionality for contract and project management, risk management, budgeting and forecasting, engineering, material management, sub-contracting, document management, fabrication, service and maintenance management, as well as financials and human resources. Being component-based, i.e. built on a service-oriented architecture (SOA), it is easier to implement and implementation can be incremental to align with the growth and scope of your business - offering flexibility and agility to changing organizations through scale-up/down of operations as well as company acquisitions and divestments within one global, multi-country, multi- site, multi-language, multi model application.

LUFTHANSA TECHNIKW: www.lufthansa-technik.com/

manage-m T: +49 69 696 91628E: [email protected] Company formed: 1995 Office Location: Worldwide Number of Modules: 15NAME OF PRODUCT MARKETED• manage/m®

KEY BUSINESS/SOFTWARE AREAS• Compliance Reporting• MPD management and revision service• Task scheduling and control• Material management• Management of technical findings

(PiRep & MaRep)Lufthansa Technik’s unique Technical Operations WebSuite manage/m® allows commercial aircraft operators to manage all core functions of their fleet’s technical operations as an entirely web-based system online – anytime and anywhere. manage/m® is provided at no extra costs to every customer holding a MRO contract with Lufthansa Technik. Rounding out Lufthansa Technik’s all-encompassing portfolio of maintenance, repair and overhaul (MRO) services, the modules of manage/m® comprise a complete range of airline-proven support functions that permit operators to live up to their responsibilities towards the aviation authorities. Reflecting Lufthansa Technik’s MRO competence in all of its facets, manage/m® provides you with the necessary information to live up to your responsibilities as an operator in full. Quality monitoring, reliability trends, status reports, documentation and tracking of shop events in real-time are just a few of the available WebServices.

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MXI TECHNOLOGIESW: www.mxi.com T: +1 613-576-2480E: [email protected] Company formed: 1996 Office Location: Ottawa, ON, Canada Dallas, TX, USA Number of Modules: 5NAME OF PRODUCT MARKETED• Maintenix Operator Edition• Maintenix MRO Edition

KEY BUSINESS/SOFTWARE AREAS• Maintenance Planning• Maintenance Execution (heavy & line)• Materials Management• 3rd-party MRO Bidding, Quoting,

Invoicing• Business Support & AnalyticsMxi Technologies is a leading provider of integrated and intelligent maintenance management software, support and services catering specifically to the global aviation industry, including commercial and defense operators, third-party MROs, and OEM aftermarket service providers. Mxi Technologies’ suite of Maintenix® software is uniquely designed to help aviation organizations maximize the revenue potential of their aviation assets through standard, lean, and predictable maintenance. Mxi’s global footprint of customers range from emerging, small to midsized organizations to the largest global enterprises, with single to multi-site deployments that scale as high as 6,000 users in a single instance.

RAMCO SYSTEMSW: www.ramco.com/aviation-suite/ T: +91 89 3986 3986E: [email protected] formed: 1996 Office Location: USA, Canada, Europe, Middle East, Africa, India, Asia-Pacific, ANZ Number of Modules: 20NAME OF PRODUCT MARKETED• Ramco Aviation M&E Solution,

Ramco Aviation MRO Solution, Ramco Anywhere Apps, Ramco flyMORE

KEY BUSINESS/SOFTWARE AREAS• Maintenance & Engineering• Maintenance, Repair & Overhaul• Planning & Optimization • Maintenance Analytics • Mobility SolutionsRamco offers Maintenance solution on cloud and on premise with multi-tenant capability and next-gen mobility catering to the needs of Airlines, Heli-Operators, MROs and Charter operations. Ramco’s next-gen mobility solutions for maintenance operations is available through an app ecosystem where MRO supervisors, mechanics, pilots, storekeepers and customers can seamlessly execute critical operations on the go anywhere, anytime. Ramco Aviation Solution is comprehensive in its scope to cover the entire spectrum of organizational needs including Finance, HCM & Manufacturing functions all in one integrated platform.

Powering 4000+ aircraft and 17,000 end-users globally, Ramco is the solution of choice for Patria Helicopters AB, Malaysia Airlines, Republic Airways, Cobham, Columbia Helicopters and over 70 others. Ramco Series-5 delivers positive impact on reducing Turn Around Time (TAT) while increasing operational performance and compliance through full integration of Engineering, Supply Chain, Maintenance Planning & Execution, and Compliance modules via simple user-friendly interfaces. Ramco constantly innovates in the maintenance IT space with one basic objective - enable clients to focus more time on business-critical activities, while the solution performs the rest.

RUSADA SAW: www.rusada.com T: 03333 440730 E: [email protected] Company formed: 1987 Office Location: N America, UK, Switzerland, Dubai, India, SingaporeNumber of Modules: 8NAME OF PRODUCT MARKETED• Envision

KEY BUSINESS/SOFTWARE AREAS• Maintenance & Engineering (M&E)• Maintenance, Repair & Overhaul (MRO)• Maintenance Planning & Scheduling• Paperless & Mobile Solutions• Offline Mobile CapabilitiessRusada develops Envision - a MRO / M&E software system for the aviation industry. Envision is used by a range of different types of customer including airlines, helicopter operators, VIP fleet, MRO and line maintenance facilities. The latest version of Envision, Envision nGen, is a web-based solution that is browser, platform and device independent. The offline capabilities of Envision nGen is one of its unique selling points. We have tailor-made solutions configured for your needs from over 200 functions and 8 modules, across multiple platforms. Key elements of our new developments include: Integrated user defined workflows throughout the solution; Significant use of dashboards for alerting users of key outstanding actions etc; Integrated user definable templates throughout the solution; and provision of “off-line” support for certain key functions. Please don’t hesitate to concact us for further information or to arrange a demo of the next generation of MRO / M&E software.

SEABURY MRO SOLUTIONSW: www.seaburymro.com T: +353 61 749 010E: [email protected] Company formed: 2004 Office Location: Ireland; Argentina Number of Modules: 25+NAME OF PRODUCT MARKETED• Alkym, EPAS, eAuthority

KEY BUSINESS/SOFTWARE AREAS• Technical Operations• CAMO• MRO• Performance Analytics• Regulator ApplicationsSeabury Solutions is a leading global aviation software development and consultancy company. It was established in 2002 and forms part of the Seabury Group. Seabury Solutions has built a reputation in that time as the vendor who delivers cost effective world class aviation management software. The integrated product range includes solutions for Airlines, MRO Organisations, Aviation Regulators. Enterprise Performance Analytics Systems (EPAS) includes models used for Maintenance Analytics, Contracts and Invoicing, Flight Profitability, Budget Planning, Fuel Planning, Market Analytics and Sales / Distribution Analytics.

With our software products serving from over 80 customers in 35 countries globally they are suited from the largest to the small / medium sized operations.

Alkym Management and Control System for Aircraft Maintenance is a modular solution where each organisation can select which tools meet their requirements. This proven solution brings the top functionality in market leading implementation time scales. Typically, the average time to GO LIVE is between 8 and 15 weeks. With 24 / 7 professional support services to make sure your teams are getting the best from our systems Seabury Solutions should be on every short listing to compare the value proposition against the market.

SHEOREY DIGITAL SYSTEMSW: www.sds.co.in T: (+91-22) 2281 9198/ 2281 1086E: [email protected]: [email protected] Company formed: 1993 Office Location: Ireland, Argentina, Netherlands, Philippines, USA Number of Modules: 4NAME OF PRODUCT MARKETED• ARMS®: Airline Resource

Management System• InfoPrompt®: Integrated

Document Management System

KEY BUSINESS/SOFTWARE AREAS• Engineering & Maintenance

Sub-System (ARMS® - EMSS)• Heavy MRO Sub-System

(ARMS® HMRO)*• Logistics & Inventory Management

Sub-System (ARMS® LIMSS)• InfoPrompt®: Integrated Document

Management System * Under development

Sheorey Digital Systems Ltd., (SDS), is an established, fast growing, ISO 9001:2008 Certified Software Company, focused on providing Software Solutions to the Aviation Industry. ARMS®: ‘Airline Resource Management System’ is an internet rich, current-generation, state-of-the-art Information Technology System that effectively addresses the extremely critical and cost sensitive nature of Airlines/Commercial Air Transport operations. ARMS® is one of the few cost-effective, fully integrated software solutions that seamlessly addresses – Flight Operations, Maintenance and Logistics functions of an air transport operator – designed and developed to control costs which is so very critical for Air Operators today! ARMS® is readily and easily ‘customizable’ to specific business & operational requirements.

SWISS AVIATION SOFTWAREW: www.swiss-as.com T: +41 61 582 72 94E: [email protected] Company formed: 2004 (project AMOS started in 1989) Office Location: Basel, Switzerland; Miami, FL, USA; Singapore Number of Modules: 10NAME OF PRODUCT MARKETED• AMOS

KEY BUSINESS/SOFTWARE AREAS• Material Management• Engineering• Planning• Production• Maintenance ControlSwiss AviationSoftware unites over 25 years of IT experience with profound MRO expertise and offers its customers the functionally unsurpassed and technologically state-of-the art maintenance system AMOS. AMOS is a comprehensive, fully-integrated software package that successfully manages the maintenance, engineering and logistics requirements of modern airlines and MRO providers by fulfilling demanding airworthiness standards. Today, over 140 customers worldwide steer their maintenance activities with AMOS, which makes AMOS one of the industry-leading MRO software systems worldwide..



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Specialist Point Solutions

TRAX USA CORP.W: www.trax.aeroT: +1 305.662.7400E: [email protected] Company formed: 1997 Office Location: Miami, Fl, USA; West Sussex, UK Number of Modules: 23NAME OF PRODUCT MARKETED• TRAX Maintenance & Engineering

Software

KEY BUSINESS/SOFTWARE AREAS• Engineering & Planning• Production & Shop• Technical Records & Reliability• TRAXDoc Document Control• Supply Chain ManagementTRAX is the global leader in the aviation industry for their MRO ERP software. TRAX is the most advanced maintenance software solution available and has been selected by over 150 airlines and MRO’s worldwide with fleets consisting of all types of aircraft. TRAX Maintenance is a completely integrated product. Organizational efficiency gains can be substantial when using TRAX and ROI is quickly realized. TRAX maintains its advantage over the competition by developing software that works for customers through modern technology, world class support and strong customer relationships.

ULTRAMAINW: www.ultramain.com T: +1.505.828.9000E: [email protected] Company formed: 1980 Office Location: Albuquerque, New Mexico, USANAME OF PRODUCT MARKETEDULTRAMAIN® M&E / MRO • ULTRAMAIN Mobile Mechanics™ • ULTRAMAIN Mobile Inventory™ • efbTechLogs™ • eCabin™• ULTRAMAIN for M&E / MRO: 28 Modules• ULTRAMAIN Onboard Systems Software: 5

Modules

KEY BUSINESS/SOFTWARE AREAS• Maintenance & Engineering • MRO• Maintenance Planning & Scheduling• Paperless Customer Care on Tablets• Electronic Aircraft Logbook Ultramain Systems, Inc. develops M&E / MRO and EFB software for the aviation industry and is the only aviation software provider with customers running full, end-to-end paperless operations from the cockpit to the ground. ULTRAMAIN® v9™, featuring Mobile Mechanic™ and Mobile Inventory™, enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with efbTechLogs™, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with consumer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.

AERDATAW: www.aerdata.comT: +44 (0) 1293 226 845E: [email protected] Company formed: 2002 Office Location: Amsterdam, Crawley and Dublin Number of Modules: 5NAME OF PRODUCT MARKETED• CMS, Financials, EFPAC, STREAM, GEARS

KEY BUSINESS/SOFTWARE AREAS• CMS: Lease and Asset Management

Software• Financials: Accounting and

Procurement Workflow• EFPAC: Engine Maintenance Cost

Planning• STREAM: Digital Aircraft Records• GEARS: Asset Review SystemAerData provides integrated software solutions for lease management, engine fleet planning, records scanning as well as technical and backoffice services for aircraft and engine operators, lessors and MROs.

The company is a wholly owned subsidiary of The Boeing Company. AerData has an experienced team of 200 professionals across three offices in The Netherlands, UK and Ireland. Within AerData, software developers and aviation experts work together seamlessly in order to deliver exceptional software, product support and reliable back office services to the aviation industry.

AIRCRAFT DATA SYSTEMS (ADS)W: www.technicalrecords.netW: www.adsfrance.netT: +33 (0) 975 333 675E: [email protected] Company formed: 2005 Office Location: Nîmes, FranceNAME OF PRODUCT MARKETED• ADS TRM (Technical Records

Management), ADS TPA (Technical Publication Authoring)

Number of Modules: 5KEY BUSINESS/SOFTWARE AREAS• Searchable Dirty Finger Print• 7 OCR engines• 3 seconds or less to find a 25 years old

log book page with its exact content• Scan in Color, high definition• EN-9100Our software can be tailored upon customer requirement. This allows us to input and organize records in any architecture in order to meet the exact requirements and internal rules of our customers. The records presentation shape is established just as the customer wishes. A mechanic, a financial assessor or a leasing company representative don’t have the same needs to collect and explore records but will be interested in the same content of data. Once scanned, the records can be presented, searched and exported in any customized way.

AVIITW: www.aviit.comT: +44 (0) 1383 620922E: [email protected] Company formed: 2004 Office Location: Dinfermline, UK (Head Office); Sydney, Australia; Fresno, California Number of Modules: 2NAME OF PRODUCT MARKETED• eMan : Bluebox IFE: Archimedes

KEY BUSINESS/SOFTWARE AREAS• Technical Library Management• Technical Publication

Distribution System• Portable IFE solutions• Fitted & Portable Wireless IFE• ACARS Data ManagementWith over 40 of the world’s leading aircraft operators and MROs on our client list, AviIT is proud of an outstanding reputation for high quality software solutions built up over 10 years.

AviIT is a specialist software provider, focused on improving productivity and reducing costs in the Aviation Sector. Through our in-depth understanding of the engineering and operational challenges within aviation we develop and deliver innovative, cost-effective software solutions. eMan™ greatly simplifies the challenges of managing an effective library of technical publications. Bluebox is the world’s leading portable Inflight Entertainment solution.

eMan™ has been created in conjunction with aircraft operators and MROs to deal with the technical document management challenges facing today’s maintenance organizations. eMan™ provides a central repository for technical documents and applications, streamlining the way you manage your technical library, guaranteeing version control and providing compliance statistics by user. Users access the central store from any device via the internet. eMan™ also offers an optional offline capability for situations where connectivity is not available. eMan™ is most popular as a managed service but can also be delivered as an enterprise application. You choose. eMan™ — your data available at any location on any device.

BLADEFIXW: www.bladefix.comT: +44 20 3440 4128E: [email protected] Company formed: 2009 (Output 42); 2014 (BladeFix). Office Location: UK, Denmark, Poland and Iceland Number of Modules: 1NAME OF PRODUCT MARKETED• BladeFix

KEY BUSINESS/SOFTWARE AREAS• Easy, fast, mobile intuitive• Selects optimal replacement

blades from stock• Choosing the best blade for balance• Choosing the best blade for

turnaround time• Engineer can override if necessaryBladeFix selects the optimal replacement blades from your stock faster. Damaged fan blades in an engine are easily removed and replaced with new or refurbished ones by a skilled engineer. The difficult part is to choose the right blades from stock so as not to upset the balance of the engine. BladeFix knows the moment weights of all the engine’s existing blades and also the moment weights of all the blades available in stock to solve the problem of selecting or swapping the right blades. Whenever possible, BladeFix offers blades from the closest location to minimise delivery time.

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THE BOEING COMPANYW: www.boeing.com/

supportandservicesT: +1 206-655-2121E: BoeingSupportandServices@

Boeing.com Company formed: 1916 Office Location: Over 65 office locations around the worldNAME OF PRODUCT MARKETED• Airplane Health Management• Business Consulting• Maintenance Performance Toolbox• Optimized Maintenance Program

KEY BUSINESS/SOFTWARE AREAS• Technical Content Management • Vehicle Health Management• Maintenance Optimization Consulting Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions.

With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations.

Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.

CONDUCEW: www.conduce.net T: +44 333 888 4044E: [email protected] Company formed: 2009 Office Location: Nuneaton, WarwickshireNAME OF PRODUCT MARKETED• eTechLog8, eCabinLog8

KEY BUSINESS/SOFTWARE AREAS• Electronic Tech Log• Cabin Log• Document ViewerConduce specializes in producing mobile applications for the aviation industry, writing native Win8/10 and IOS tablet “Touch” solutions and integrating these with responsive modern connected websites. The current flagship product eTechLog8 enables an airline to eliminate the traditional paper based tech log,cabin log and deferred defect books and is currently in differing stages of contract, trial & acceptance with various airlines. Several NAA’s are also now involved with respect to monitoring these projects, enabling the necessary approval for the eventual roll out of paperless tech log systems with multiple EASA approved airline fleets.

CROSSCONSENSE GMBH & CO. KG W: www.crossconsense.com T: +49 69 4035 7600 E: [email protected] Company formed: 2002 Office Location: Frankfurt Germany, Heusenstamm Germany Number of Modules: 3NAME OF PRODUCT MARKETED• CROSSMOS

KEY BUSINESS/SOFTWARE AREAS• Electronic Techlog Development• Support• Consulting• Business Intelligence solutions• App and dashboard development“Since being established in 2002, we basically think from the perspective of the user. We are not pure IT geeks and it is exactly that which characterizes our services and products. Thus we distinguish ourselves from most of the specialists for the implementation of solutions. We can’t do otherwise, because in the DNA of CrossConsense are many years of experience in Airlines, in the area of procurement, engineering and maintenance. We know your job as if it were ours. And THAT you will feel immediately!”

CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products CROSSMOS® (electronic tech log) and ACSIS (tool for predictive maintenance).

CROSSMOS® is an electronic technical logbook (eTL) developed with state-of-the-art methods and technologies. The CROSSMOS® ELB consists of a service oriented architecture with modular and exchangeable components, exchangeable interfaces and separately updateable software modules. CROSSMOS® includes a pilot client, a cabin client and a maintenance client. CrossConsense is already working with several international customers, gathering operational and legal requirements from all sources CrossConsense also has a long tradition in providing support for AMOS. You have one single point of contact (no separated responsibilities for hardware, database or application support) for 1st and 2nd level.

EXSYN AVIATION COMPANYW: www.exsyn.com T: 0031-20-760 8200E: [email protected] Company formed: 2011 Office Location: Amsterdam Number of Modules: 7

NAME OF PRODUCT MARKETED• Avilytics, TITAN, Integrator,

Creator, MaxQ

KEY BUSINESS/SOFTWARE AREAS• Aviation Analytics solution• Data migration solution• Universal data integration solution• Customized application development • Consulting ServiceyEXSYN provides aviation IT solutions with one important mission: to develop reliable, simple, and user-friendly software solutions and digital technology so that the aviation industry benefits more from digital possibilities. Our solution platform focuses on data processing, data analytics, data hosting and related consulting services for Airline Maintenance & Engineering departments and MRO’s. EXSYN’s Avilytics solution is a 360°analysis software tool designed for aviation Maintenance & Engineering. Its capabilities span real-time, historic and predictive data analytics. It combines the fundament of aircraft reliability analysis & management with organisational performance analysis & optimization. EXSYN has developed TITAN, a source independent data migration solution, to seamlessly extract, manage and load airworthiness & maintenance data into and between any MRO software. Because of its unique technological framework TITAN eliminates most human intervention during migration of aircraft airworthiness & maintenance data and allows repetitive usage to directly migrate fleets between MRO software systems. EXSYN explores the synergy between aviation and digital technology to deliver solutions for improved competitiveness, efficiency, and sustainability. We support our customers in adopting innovative digital technology and work collaboratively with them to achieve measurable results and to develop reliable IT solutions that match their needs.

FLATIRONS SOLUTIONSW: www.flatironssolutions.com W: www.corena.com T: +1.303.627.6535E: Julie.Fouque@

flatironssolutions.com Company formed: 1994 Office Locations: Europe, Asia, and the United States Number of Modules: 10+

NAME OF PRODUCT MARKETEDCORENA Suite

KEY BUSINESS/SOFTWARE AREAS• Content Management System (CMS)• Interactive Electronic Technical

Publisher (IETP)• Maintenance & Engineering• Flight Operations• Tablet Solutions & MobilityFlatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on mission-critical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

HEXAWARE TECHNOLOGIES W: www.hexaware.com/travel-

transport-hospitality-solution.htm T: India: +91 22-67919595T: Americas: +1 609-409-6950E: [email protected] Company formed: 1990 Office Location: Mumbai, New Jersey, London, Frankfurt, Singapore, Japan, Dubai, MexicoNAME OF PRODUCT MARKETED• Hexaware is a Technology and Business

Services Company providing end to end services to the Aviation market.

KEY BUSINESS/SOFTWARE AREAS• Risk Free Data Migration Tools &

Services• MRO Predictive Analytics & Big Data

Framework• Airline MRO Inventory Optimization• Mobility & IOT Productivity Solutions• MRO Systems SupportHexaware’s MRO practice leverages industry specific tools and services to fulfill its customers’ need for efficient migration to newer M&E Systems, implementing industry specific Data Warehouses and Analytics and Independent Application Testing Suites. HMro Suite of Offerings include: HMro Analytics including more than 50+ Industry specific KPIs with prebuilt Dashboards and Reports HMro Data Migration Suite to ease your challenges in migrating to newer systems with specific Accelerators for ETL and mapping; HMro Test Suite for functional Testing of your M & E Applications; and HMro BPO Services for Technical Records Digitisation and Management.


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HONEYWELL W: www.honeywellaidc.com/

Pages/voice-inspections.aspx T: +49 211 536 013 19E: [email protected] Company formed: 1906 Office Location: Germany, UK, USA Number of Modules: 1

NAME OF PRODUCT MARKETEDVocollect

KEY BUSINESS/SOFTWARE AREAS• Voice Solutions for MRO• Hands-Free, Eyes-Free MROVocollect solutions deliver a new level of documentation and compliance in your maintenance and inspection operations. The use of voice in a Hands-Free, Eyes-Free manner enhances the documentation of standard operating procedures and provides the continuity you need to provide better consistency across your various locations.

IDMR SOLUTIONSW: www.IDMR-Solutions.com T: +1-347-565-4367E: [email protected] Company formed: 1998 Office Location: New York/Tel Aviv Number of Modules: 20+

NAME OF PRODUCT MARKETED• InForm

KEY BUSINESS/SOFTWARE AREAS• Technical Publication• Engineering Orders• Task Cards• Planning• Maintenance ProgramsIDMR is a global provider of easy to use and all encompassing Technical Documentation Management Solutions which have been designed exclusively for Fleet operators, MRO providers and OEM organizations. IDMR’s Technical Documentation Management Solutions have proven success in increasing operational performance and decreasing operational cost while ensuring airworthiness, safety and regulatory compliance.

LUFTHANSA INDUSTRY SOLUTIONSW: www.lufthansa-industry-

solutions.comT: +49 40 5070 30000E: [email protected] Office Location: Germany, Switzerland, USANAME OF PRODUCT MARKETED• DocManage Product Suite,

DocSurf Mobile, EFFOM, DocCreate

KEY BUSINESS/SOFTWARE AREAS• IT Solutions and Process

Consulting for MRO• Electronic Flight Operation Manuals• Airline Job Card Content Management• Predictive Analytics and Maintenance• RFIDLufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries.

The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements.

EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management.

DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent management of favorites and notes is provided, keeping this information revision safe and available.

NVABLEW: www.nvable.comT: +44 141 280 0050E: [email protected] Company formed: 2005 Office Location: Glasgow, UKNumber of Modules: 4NAME OF PRODUCT MARKETED• ConNVerge for Aviation

KEY BUSINESS/SOFTWARE AREAS• Electronic Techlog• Electronic Forms (Assessments)• Document Management• Operational Analysis• Station Operational ComplianceThe concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand.

CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system.

The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands.

Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined.

We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal – to change things for the better.

Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

ROLLS-ROYCE CONTROLS AND DATA SERVICESW: www.controlsdata.com T: +44 (0) 1332 777 100 E: [email protected] Company formed: 2010 Office Location: Germany, UK, USA, India, New Zealand

NAME OF PRODUCT MARKETED• VisiumDIAGNOSTIC, VisiumFUEL,

VisiumAQD

KEY BUSINESS/SOFTWARE AREAS• Equipment Health Management• Fuel Efficiency Management• Emissions Monitoring• Fleet Reporting• Safety, Quality and Risk Management• MRO Business and Parts ManagementToday, in the aerospace sector only, over 1,300 customers are benefiting from Rolls-Royce digital services globally. Through our EHM services, we monitor around 10,000 engines, 24 hours a day, 7 days a week, 365 days a year, analysing billions of data points on-board per flight, and millions every day on the ground. Our digital services complement the Group’s TotalCare® Service Solutions of Maintenance, Availability, Efficiency and Asset Value, allowing our customers to increase availability of their critical assets, minimising risk and operational disruption to ultimately improve their operational efficiency.

SAVISCONW: www.saviscon.com T: + 49 40 80 90 81 44 6 E: [email protected] Company formed: 2010 Office Location: Germany Number of Modules: 3

NAME OF PRODUCT MARKETEDWARPweb; WARPbridge; WARPservices

KEY BUSINESS/SOFTWARE AREAS• Scan, automated recognition & data

entry services• Collaboration & data exchange

software in the cloud• EAI data integration & migration

engine & services in the cloud• Target-oriented consulting & process

enhancement• IT-integration, project & change

managementWARPweb enables lessors, operators and MRO companies to establish easy and efficient processes to manage aircraft records and lifecycle documentation. It integrates seamlessly into given MRO software using our WARPbridge integration engine and provides a safe data exchange and collaboration platform for all stakeholders of your aircraft. Our WARP services are the perfect supplements to WARP web. Scanning, automated document and data recognition as well as data entry and data quality checks will help you keeping your records in optimal condition, thus creating the fundament for smooth transition projects. IT-integration, project management and experienced aviation consulting complete the package for successful accomplishment of your projects.



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CASE STUDY…The move from paper – Part 2Cameron Hood, CEO, NVable, Rob Woods, Head of Engineering, Air Arabia Maroc and Dave Cooper, Line Maintenance Manager, British Airways Cityflyer: One process that has remained resistant to change is the Technical Log (or Log Book). There is now a growing trend in the industry to digitize this key process as this article, built on the experience of airlines and a vendor, shows.

…CASE STUDY…Lufthansa fuel saving Tom Duddeck, Manager Fuel Efficiency, Lufthansa German Airlines: This case study shows how to find new saving potential by using sophisticated post-flight analysis software and how to choose the right fuel efficiency measures plus using data to increase efficiencies across the airline.

…CASE STUDY…Lifting the loadBrian Watson, Manager Weight and Balance, Alaska Airlines: When Alaska Air and Horizon determined to update their weight and balance, the decision was to implement a solution that could better support the loading process, better support standardization and grow with the airlines into the future.

…CASE STUDY…Icelandair Airline Fuel Savings Einar Ingvi Andrésson, Manager, Fuel Efficiency, Icelandair: How Icelandair’s successful Fuel Saving program uses a systematic analysis of flight data to manage fuel savings initiatives and engages pilots into the fuel saving initiatives by providing them with key data before and after each flight.

…CASE STUDY…Qatar Airways Live Flight Tracking Stephen P. Carroll, Flight Operations Project Manager, Qatar Airways: How Qatar Airways has created an innovative flight tracker as part of its Operations system and how the system has been leveraged to enhance flight safety and operational performance.

…PLUS…Webinars… Latest Vacancies…News… and The Aircraft IT Tender upload functionality

Interested in IT systems for Flight Operations?Click here to read AircraftIT Operations eJournal.

Click here to subscribe for free now to reserve your copyContact us for further details visit: www.aircraftIT.com, email: [email protected] or call +44 1403 230 700 or +44 1273 454 235

Case Studies: Qatar Airways, Lufthansa, Icelandair, Alaska Airlines, and

PLUS… The World according to IT & Me, News & Technology updates, On-Demand Webinars, Operations Software Directory

WEIGHT & BALANCE GOING FORWARDAlaska Airlines leverages W&B for much more

MORE THAN TRACKING ALONEQatar Airways makes full use of trackingMANAGING FUEL EFFICIENCY

Lufthansa and Icelandair show the way

V5.4 • SEPTEMBER-OCTOBER 2016

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USEFUL OUTCOMES FROM MRO DATA

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