SALESFORCEUSE CASES

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SALESFORCESalesforce began with the vision of reinventing Customer Relationship Management (CRM). Since then they’ve changed the way enterprise software is delivered and used, changing the industry forever. All Salesforce products run entirely in the cloud so there’s no expensive setup costs, no maintenance and your employees can work from any device with an internet connection – smartphone, tablet or laptop.

It makes CRM easy to use for small businesses and large scale enterprises. But Salesforce doesn’t start and end with CRM for Sales and Marketing. Platform enables you to manage all interactions with your customers and prospects, so your organisation can grow and succeed. That’s why we call it the Customer Success Platform.

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SITSLSALESFORCE PRODUCTS

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Einstein Analytics

Get analytics on any data, from any device.

App Cloud

Build apps fast. Build business faster.

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IOT Cloud

Rethink the internet of things.

Community Cloud

Reimagine customer, partner, and employee engagement.

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Sales Cloud

Sell smarter and faster with the world’s #1 CRM solution.

Service Cloud

Suport every customer. Anytime. Anywhere.

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Marketing Cloud

Create 1-to-1 customer journeys across the customer lifecycle.

Commerce Cloud

Personalize online and in-store shopping experiences.

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SALES CLOUD

SERVICE CLOUD

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Sales Cloud is a fully customizable product that brings all the customer information together in an integrated platform that incorporates marketing, lead generation, sales, customer service and business analytics and provides access to thousands of applications through the AppExchange.

Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support, based on the company's CRM software for sales professionals.

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Salesforce Marketing Cloud is a customer relationship management (CRM) platform for marketers that allows them to create and manage marketing relationships and campaigns with customers.

Salesforce Commerce Cloud, formerly called Demandware, is a cloud-based service for unifying the way businesses engage with customers over any channel or device.

MARKETING CLOUD

COMMERCE CLOUD

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Salesforce offers business analytics that natively integrate with Sales Cloud and Service Cloud, both powered by Einstein Analytics artificial intelligence. Sales Cloud Business Analytics for sales provides a deep perspective into team performance and opportunities, leading to actionable insights.

App Cloud is an extension of Salesforce1, which is an initiative to bring social, mobile, and cloud platforms together for enterprise developers. This integrated architecture is an augmentation of the Heroku developer platform and the Salesforce Lightning mobile framework to deliver the unified development.

EINSTEINS ANALYTICS

APP CLOUD

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A community cloud in computing is a collaborative effort in which infrastructure is shared between several organizations from a specific community with common concerns (security, compliance, jurisdiction, etc.), whether managed internally or by a third-party and hosted internally or externally.

Taking stock of the possibilities and perils of IoT analytics. In a nutshell, the Internet of Things refers to devices other than computers that are connected to the Internet and can send and receive data.

COMMUNITY CLOUD

IOT ANALYTICS

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It stands to reason that one of the single most important elements of any service is its ease of use, this is particularly true considering that Salesforce CRM is targeted to a broad range of companies and business, many of whom may not have a background in tech and software. For the CRM to reach its full potential it must be easy for even novice users to work with.

Salesforce meets and far exceeds the ease of use requirement by offering its user base an extremely intuitive, simple user interface. Unlike with many other CRMs and related services, there is no need to get involved with coding or to carefully pour through information about product updates. Instead everything is served up in an easy-to-understand format designed to minimize difficulty and inconvenience.

BENEFITS OF CRM SOFTWARE

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Easeof Use

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Salesforce delivers with an outstanding system of integration and functionality. The CRM provides the backbone service needed to allow easy data collaboration between multiple departments, centralized customer information, an array of reports and statistical options, and the ability to run on any browser, tablet, desktop, or mobile device.

Salesforce also delivers reliable data security and protection, ensuring that sensitive information is not lost or compromised. Salesforce provides your employees with the resources they need to maximize efficiency and productivity. Customers will also benefit from better customer service.

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ExcellentFunctionality

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Salesforce has broad applicability for a wide range of different companies and businesses. The key to this successful approach is in its flexibility and customization potential. Salesforce integrates well with a host of different business models because it is able to provide report and analytics that are tailored to the specific needs of its users.

Salesforce further allows companies to measure and monitor the success of their marketing campaigns and to customize these outreach efforts on an on-going, as needed basis. This allows for a fully optimized system that can be automated to function on its own. Salesforce cloud system also means that employees can access it from anywhere at anytime, allowing for incredible flexibility.

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FlexibilityandCustomization

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In order to provide its hallmark ease of use, as well as to educate its customers on the excellent functionality, flexibility, and customization options that it offers, Salesforce has invested an incredible amount of time, money, and innovation in providing users with an outstanding array of resources. Salesforce offers educational and informative blogs and article posts, it routinely does educational webinars, hosts its own YouTube channel complete with videos covering a full spectrum of topics, and it also publishes a thoroughly comprehensive webaccessible user guide.

The goal of these many varied resources is to empower customers with the ability to quickly find the answers to their questions in whatever way is the most convenient for them. The answer and information is not only out there; it is out there in many different places and formats. However, inaddition to all these ‘self-help’ style resources, Salesforce also employs an excellent, knowledgeable, and customer-oriented tech and customer service team that can walk users through any situation or problem that arises.

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OutstandingUser Resources

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It is fair to say that apps have exploded in a big way all over the public consciousness in recent years. Nowadays many times the first thing that people do when they want to accomplish something digitally is to check and see if “there is an app for that.” The answer is thatwith Salesforce’s AppExchange there probably is. This marketplace of easy to access, download, and install apps provides users with even more resources, options, and expanded functionality.

There are apps related to many other big name companies like LinkedIn and Microsoft Outlook which enables full integration of these two services with Salesforce. Additionally the AppExchange is a wellspring of new ideasand capabilities that are being developed and fine tuned at a blinding pace, giving users tools they probably never even dreamed of for connecting with their customers and building deeper relationships.

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TheAppExchange

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Copyright SITSL 2019cPlease note that this is not a legal document. This document with all the information provided, is intended solely for marketing and branding purpose. It has no legal standing.

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