Usda its itsmb_high_levelroadmap_v12
1
Page 1 BMC Remedy IT Service Management (ITSMB) Post Go-Live Transformation High-Level Roadmap BMC Remedy ITSM and Atrium Workflow BMC Remedy Application G.A. Releases ITSMB Maintenance – Enhancements (Monthly) USDA-ITS Production Support ITSMB Maintenance – Break Fix (Bi-Weekly) CI / Asset Discovery Interation HP Openview Big Fix SMS SIMS Remedy ITSM Service Desk (Incident/Problem) BMC Atrium - Remedy Service Level Management Remedy ITSM Asset Management Remedy ITSM Change Management Remedy ITSM Knowledge Management Business Service Targets (SLM) Desktop Devices BMC Atrium - Core & CMDB Problem Mgt Pt 1 Knowledge Mgt Pt 1 Remedy Service Request Management (SRM) BMC Atrium - Dashboards and Reporting incl. Analytics BMC Distributed Server Option (DSO) Business Service Models (CMDB) CI Creation Legacy Data Pt1 Self Service Knowledge (SRM) CA Unicenter eBonding Solar Winds USDA-ITS Program/Project Initiatives Service Portfolio and Cost Accounting Process Engineering USDA Agency Onboarding SRM 7.6 p2 ARS 7.5 p7 SLM x.x WEBSCM UAT/ Performance Testing Support (Pending) CMDB x.x 2 1 2 1 4 3 4 3 6 5 6 5 8 7 8 7 10 9 10 9 Infrastructure / Environment Support RELEASE 2.0 July 2011 RELEASE 3.0 February 2012 RELEASE 4.0 July 2012 RELEASE 5.0 February 2013 Disaster Recovery Env. Training Env. Dashboard Env. SSO via eAuth BMC Atrium Discovery and Dependency Mapping (Proposed) Discovery Setup Server Inventory Application Dependency Maps Incident Mgt Ticket Integration USDA-ITS Legacy System Migration / Integration CI Data Migration Change Mgt Ticket Integration EATS Business Service Offerings (SRM) Tracker EAMS NCAP BMC Service Cost Management (ITBM) (Proposed) Service Cost Service Utilization Chargeback Industry Benchmarking ARS x.x Identity Management (BRIM) Server Devices Network Devices Remedy ITSM Release Management SRM x.x ITSM x.x BridgeTrack TelTrac LMS CI Creation Legacy Data Pt2 Applications Contracts Technical Service Models (CMDB) DSO Incident & Changes DSO Cis / Assets DSO Service Models Incident Service Pods CIs / Assets Pods Change Mgt w/ Applicaitons and Contracts SRM x.x RKM x.x Knowledge Mgt Env. Purchase Requisition Process Problem Mgt Pt 2 Knowledge Mgt Pt 2 OCIO Unified Service Catalog SERCO (Change, Config & Release Process Development) Change Mgt w/ Desktop, Server & Network CIs Business Service Pods Incident Service Targets (SLM) Change Service Targets (SLM) CI/Asset Service Targets (SLM) Change Service Pods Self-Service Provisioning (SRM) CI & Asset Procurement Process Engineering Problem Mgt Process Engineering Infrastructure Basline CMS February 2011 DSO Foundation Data NASS FAS DSO Engineering w/NITC CMDB SureStart Workshop SLM SureStart Workshop DSB SureStart Workshop CHG SureStart Workshop SAAR Process Enhancements FNS Incident Mgt Process Engineering Release Mgt w/ Applicaitons and Contracts Release Mgt w/ Desktop, Server & Network CIs RLS SureStart Workshop ITSM 7.6.03 RD MKS Integration - Incident RD MKS Integration - Change 12/02/10 Page 1 of 1 RLB ITSMB Roadmap ver 12.0
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Transcript of Usda its itsmb_high_levelroadmap_v12
Page 1
BMC Remedy IT Service Management (ITSMB) Post Go-Live Transformation High-Level Roadmap
BMC Remedy ITSM and Atrium Workflow
BMC Remedy Application G.A. Releases
ITSMB Maintenance – Enhancements (Monthly)
USDA-ITS Production Support
ITSMB Maintenance – Break Fix (Bi-Weekly)
CI / Asset Discovery Interation
HP Openview
Big FixSMS
SIMS
Remedy ITSM Service Desk (Incident/Problem)
BMC Atrium - Remedy Service Level Management
Remedy ITSM Asset Management
Remedy ITSM Change Management
Remedy ITSM Knowledge Management
Business Service Targets (SLM)
Desktop Devices
BMC Atrium - Core & CMDB
Problem Mgt Pt 1
Knowledge Mgt Pt 1
Remedy Service Request Management (SRM)
Identity Management (BRIM)
BMC Atrium - Dashboards and Reporting incl. Analytics
BMC Distributed Server Option (DSO)
Business Service Models (CMDB) CI Creation Legacy Data Pt1
Self Service Knowledge (SRM)
CA Unicenter
eBondingSolar Winds
USDA-ITS Program/Project Initiatives
Service Portfolio and Cost Accounting
Process Engineering
USDA Agency Onboarding
SRM 7.6 p2ARS 7.5 p7 SLM x.x
WEBSCM
UAT/ Performance Testing Support (Pending)
CMDB x.x
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21
43
43
65
65
87
87
109
109
Infrastructure / Environment Support
RELEASE 2.0
July 2011
RELEASE 3.0
February 2012
RELEASE 4.0
July 2012
RELEASE 5.0
February 2013
Disaster Recovery Env. Training Env. Dashboard Env.SSO via eAuth
BMC Atrium Discovery and Dependency Mapping (Proposed) Discovery Setup Server Inventory Application Dependency Maps
Incident Mgt Ticket Integration
USDA-ITS Legacy System Migration / Integration
CI Data Migration
Change Mgt Ticket Integration
EATS
Business Service Offerings (SRM)
Tracker
EAMSNCAP
BMC Service Cost Management (ITBM) (Proposed) Service Cost Service Utilization Chargeback Industry Benchmarking
ARS x.x
Identity Management (BRIM)
Server Devices Network Devices
Remedy ITSM Release Management
SRM x.x ITSM x.x
BridgeTrack TelTrac LMS
CI Creation Legacy Data Pt2
Applications Contracts
Technical Service Models (CMDB)
DSO Incident & Changes DSO Cis / Assets DSO Service Models
Incident Service Pods CIs / Assets Pods
Change Mgt w/ Applicaitons and Contracts
SRM x.x RKM x.x
Knowledge Mgt Env.
Purchase Requisition Process
Problem Mgt Pt 2
Knowledge Mgt Pt 2
OCIO Unified Service Catalog
SERCO (Change, Config & Release Process Development)
Change Mgt w/ Desktop, Server & Network CIs
Business Service Pods
Incident Service Targets (SLM) Change Service Targets (SLM) CI/Asset Service Targets (SLM)
Change Service Pods
Self-Service Provisioning (SRM)
CI & Asset Procurement Process Engineering
Problem Mgt Process Engineering
Infrastructure Basline
CMS
February 2011
DSO Foundation Data
NASSFAS
DSO Engineering w/NITC
CMDB SureStart Workshop
SLM SureStart Workshop
DSB SureStart Workshop
CHG SureStart Workshop
SAAR Process Enhancements
FNS
Incident Mgt Process Engineering
Release Mgt w/ Applicaitons and ContractsRelease Mgt w/ Desktop, Server & Network CIsRLS SureStart Workshop
ITSM 7.6.03
RD MKS Integration - Incident
RD MKS Integration - Change
12/02/10Page 1 of 1 RLB
ITSMB Roadmap ver 12.0
