Usability Testing Popup Lab Workshop
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Transcript of Usability Testing Popup Lab Workshop
![Page 1: Usability Testing Popup Lab Workshop](https://reader033.fdocuments.us/reader033/viewer/2022052508/559434261a28ab911a8b465c/html5/thumbnails/1.jpg)
Welcome to the !Usability Testing !Popup LabWifi: cafeteria&co Password: #eaturbana
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Tell us about yourself• Name
• Experience with usability testing
• Volunteered for one?
• Run one?
• How you want to use what you learn today?
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What is UX?
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What is usability testing?
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What is it not?• Not about what people “like”
• Not a focus group
• Not QA
• Not the only UX activity
• Quantitative
• Not testing our users!
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Why do it?
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Activity• Observe
• Don’t help our volunteer
• Note 3 issues
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Debrief
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Before you test
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Before you test
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Before you test
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Step 1 Prepare a Test Plan
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Test what?
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Test where?
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Setting the stage: Script
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Setting the stage: Scenarios
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Tasks• Write open-ended questions
• Avoid jargon
• Synonyms
• Do not ask for opinions or speculate about the future — observing actual behavior is more meaningful
• Conversational
• Unambiguous
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Walter & the Weather
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Activity
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Step 2 Recruit Users
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Pro-tips:• Incentivize
• Let people know how they are helping
• Tailor your approach to your users
• Meet users where they are
• If all else fails, there are recruitment agencies out there…
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Discuss
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Step 3 Test!
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What you’ll need:• A facilitator (most likely you)
• A way to view & interact with your app or site
• An observer/notetaker type
• Your test script
• Your volunteer
• A space
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What wouldn’t hurt to have:• Recording software
• Snacks & drinks
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Facilitator
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Facilitator’s Phrases• What are you looking at right now?
• Can you tell me more about…?
• What did you think would happen when…?
• What would you do if I wasn’t here?
• This is very helpful.
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Staying on track
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Notetakers & Observers
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Mobile Testing
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Remote Testing
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Step 4 Debrief & Analyze
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Use the Rubric
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Triage
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Something is better than nothing
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Activity
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Step 5 Make Changes
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Let’s Test!• Come up with 1-3 test questions
• Prepare your rubric
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Let’s Test!
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Giveaways