Usability - Elements of Good Design With the User in Mind
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Transcript of Usability - Elements of Good Design With the User in Mind
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Usability
Elements of Good Design With the User in Mind
Randi Boice, Facebook Inc., Salesforce Application Engineer
@SalesforceGirl
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Safe Harbor
Safe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties
materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results
expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be
deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other
financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any
statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new
functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our
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intellectual property and other litigation, risks associated with possible mergers and acquisitions, the immature market in which we
operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new
releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization
and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of
salesforce.com, inc. is included in our annual report on Form 10-Q for the most recent fiscal quarter ended July 31, 2012. This
documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of
our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently
available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based
upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-
looking statements.
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Randi Boice
Salesforce Application Engineer
@SalesforceGirl
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Learnability
How easy is it to find:
a starting point
an objective or purpose
help
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Efficiency
Once familiar with the
design, how easy is it to:
Preform basic tasks
Follow a flow from start
to finish
Navigate
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Memorability
When returning to it after a
period of time, how easy is it
to:
Pick up from where they
left off
Remember the flow
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Errors
When something brakes, how
does it:
Handle it?
Recover from it?
Treat the user?
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Satisfaction
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Usability-belt
• Iterative Design
• Test Often
• Fail Fast
• K-I-S-S
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TEST
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Shadow Users
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Test more…
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Iterative Design
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Fail Fast
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KISS
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