US trip shopping2020, future of Retailing
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Eerste week september studietrip naar Silicon Valley met 20 Nederlandse Retailers als onderdeel van het studieprogramma Shopping 2020
Transcript of US trip shopping2020, future of Retailing
Mission based shopping is changing in inspiration
Control over customer is the issueCustomers get an
Apple controlled experienceThe best place to discover explore and
learn our products is in retail (Tim Cook)
Amazon will always compete against you,In any business, no partnership
Android is going to be the defective global platform
Google will be the main payment provider
And the Winner is: The Scary Five (or six)Who will win the global war for the consumer?
$296B
$69B
$107B
$422B
$136B
$275B
* Market valuation of 13th of September 2013
Mobile is the next challenge
20% visits websites to buy, 80% to learn
Facebook is a partnership company
Revenu 85% advertising and 15% gamesAlso in the future! We believe in the advertising model
Facebook facilitates push messages
Valu
e c
hain
Value proposition
optimisers
innovators
disruptors
Verb
eter
ver
ande
r cr
eëer
Versterk vergroot vernieuw/ invent
Impact internet op structuren retail
De retailer16.000 bezoekers per winkel per week54 bezoeken per secondeOmzet $18.000 per m2
A product is a total experienceTell us what we can do better
it’s all about realtime accessFuture is in mobile websitesA fully native strategy
Image recognitionFace recognitionBarcode recognitionConnecting peopleInternet of things
Is killing retail in a striking speed
Earns $1 billion by selling their dataWill always compete with youA winner is a vertical integrated retailerOwns their supply chain andOwns customer experienceIt’s all about data and customers
Total customer serviceSame day delivery making faster
Amazon webservice turnover $ 2 billion
And the Winner is: The Scary Five (or six)Who will win the global war for the consumer?
$296B
$69B
$107B
$422B
$136B
$275B
* Market valuation of 13th of September 2013
Enige leerervaringenMobile wordt de nieuwe disruptorWebshops moeten meer aan service doen om te overlevenBanken krijgen het moeilijk door nieuwe payment providersWinkels worden weer belangrijk door local presencePeople buy with their eyes (also online), ZMONieuwe rollen, nieuwe spelersHet gaat veel sneller dan wij denkenEr is sprake van een fundamentele disruptie!
Amazon is killing retailers in a striking speed
