US Performance Standards

8/12/2019 US Performance Standards

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DEPARTMENT OF PERSONNEL

DEVELOPING WORK PERFORMANCE STANDARDS

Work performance standards are required for all classied positions. The supervisor* isresponsible for establishing the initial standards, but standards must be reviewed annuallyand amended, as appropriate. Employees must be given an opportunity to commentwhen standards are revised. !"# $%&.&'%(

The new work performance standards form is intended to provide ma)imum e)ibility foryou to identify +ob elements applicable to a +ob. ou may develop standards based onprincipal assignments and related factors current practice( or develop standards based ongoals or competencies. -ob elements should reect only the principal assignments, goalsand responsibilities of the +ob, not minor assignments and responsibilities. inorassignments and responsibilities should, whenever possible, be included within a broaderdescription of the principal assignments and responsibilities of the +ob.

#ompetency/based assessments are becoming more and more prevalent in organi0ations.#ompetencies are generally dened as knowledge, skills and abilities e)hibited byindividuals as they work to accomplish key results. #ompetencies may be specic to theindividual +ob or may be applicable to all employees in an organi0ation. #ompetenciesthat apply to all employees in the organi0ation are referred to as 1core competencies.2 "ne)ample of a core competency applicable to all employees in an organi0ation may becustomer service or teamwork. " competency for teamwork may be described like this3

14penly communicates, shares ideas, and supports team members5 keepsmembers informed of developments and plans, and works to achieve teamgoals.2

#ompetencies are dened in terms of behaviors as opposed to results standards thatinclude quantitative and qualitative measures of what is accomplished. 6ehavior/orientedstandards focus on the manner or process in which results are accomplished. E)amples of a competency/based and results/based standards for a receptionist who answerstelephones may be described like this3

7esults standard 8ocus on what is accomplished(3

"nswers telephone 9:; of the time within the third ring.

6ehavior standard 8ocus on how results are to be attained(3

#learly answers the telephone following prescribed telephone procedures5demonstrates good telephone demeanor5 responds to callers requests for informationor transfers the call to other personnel who can provide assistance.

*NOTE: Employee work performance standards are the foundation for a sound employee appraisal process.

Employees must know what is expected of them and to what degree they will be held accountable for the

standards that have been established for their ob. Training on the development of work performance standards

is provided by the !epartment of "ersonnel. #upervisors are strongly encouraged to complete this training prior

to the development of work performance standards.



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Required Core Competencies for Work Performance Standards

Examples below.

Core Competency Performance Standard

Customer Service Handles irate customers and other difficult situations in a

cooperative, polite, courteous and helpful manner; followsthrough to assume responsibility for success with the

customer; responds quicly to changing circumstances andcustomers! needs.

"daptability#$or

"d%ustment#Communication#&eamwor

'emonstrates the ability to plan, organi(e, and prioriti(e

worload and %ob assignments; sees out efficiency and

demonstrates good use of available resources; responds to

changes in wor load prioriti(ation and department needs;eeps others involved and informed; does not cause discord

that would negatively impact morale; demonstrates good

listening sills and a willingness and ability to solve

problems with others; communication with others is calm,well thought out and delivered in a manner that is easily

understood; clearly supports team goals in a consistent

manner.Safety $ill adhere to all worplace safety policies and procedures

at all times with no failure to comply.



Example )*+aboratory &echnician --+Core Competencies are addressed individually.

ob Element )/0

Customer Service 12 Handles irate customers and other difficult situatiocooperative, polite, courteous and helpful manner

through to assume responsibility for success with

customer; responds quicly to changing circumsta

customers! needs.ob Element )10

"daptability#$or

"d%ustment#Communication#&eamwor

12 'emonstrates the ability to plan, organi(e, and pri

worload and %ob assignments; sees out efficiencdemonstrates good use of available resources; resp

changes in wor load prioriti(ation and departmen

eeps others involved and informed; does not cau

that would negatively impact morale; demonstratelistening sills and a willingness and ability to sol

problems with others; communication with others

well thought out and delivered in a manner that is

understood; clearly supports team goals in a consimanner.

ob Element )30

Safety 12 $ill adhere to all worplace safety policies and pr

at all times with no failure to comply. 4ollow all e

protocols for given experiments, use equipment ac

to manufactures guidelines and stays abreast of alupdates as they apply to laboratory environments.



Example )6+"ccounting "ssistant -+"ll core competencies are included in one element.

Job Element #4:

Customer Service

"daptability#$or"d%ustment#Communication#&eamwor

Safety

12 Handles irate customers and other difficult situatio

cooperative, polite, courteous and helpful manner

through to assume responsibility for success with customer; responds quicly to changing circumstacustomers! needs.

'emonstrates the ability to plan, organi(e, and pri

worload and %ob assignments; sees out efficienc

demonstrates good use of available resources; respchanges in wor load prioriti(ation and departmen

eeps others involved and informed; does not cau

that would negatively impact morale; demonstrate

listening sills and a willingness and ability to sol problems with others; communication with others

well thought out and delivered in a manner that isunderstood; clearly supports team goals in a consi

manner.

$ill adhere to all worplace safety policies and pr

at all times with no failure to comply.

US Performance Standards

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