U.S. Citizenship & Immigration Services Office of ... · Description: Various types of furniture...

U.S. Citizenship & Immigration Services

Office of Contracting

Fiscal Year 2020

1st Quarter Industry Call

Nov 19, 2019

Disclaimer

Disclaimer: The content herein is for planning purposes only, and does not

constitute a pre-solicitation notice, an invitation for bid, or request for proposal

(quote) in accordance with 52.215-3. There is no obligation by the Government

to purchase the products or services within this presentation unless a formal

solicitation or invitation for bid is issued and an order or contract is

awarded. All planned procurements are subject to revisions and/or

cancellation.

Agenda

• Welcome

• Opening Remarks – Office of Contracting

• Portfolio Presentations

• Operations Division – Rex Steves

• Technology Division – Salvatore Saraceno

• General Q&A

• Closing Remarks

Operations (OPS) Division

Introduction Operations Division provides support to a wide USCIS customer base, purchasing supplies and services to meet the mission.

Customers Administrative Appeals Office (AAO), Equal Opportunity & Inclusion (EOI), External Affairs Directorate (EXA), Refugee, Asylum & International Operations (RAIO), Immigration Records and Identity Services (IRIS), Field Operations Directorate (FOD), Fraud Detection and National Security Directorate (FDNS), Management Directorate, Office of Intake and Document Production (OIDP), Office of Chief Counsel (OCC), Office of the Director (DIR), Office of Privacy (PVY), Office of Policy & Strategy (OP&S), Service Center Operations Directorate (SCOPS), Office of the Chief Financial Officer (OCFO), and Office of Performance and Quality (OPQ)

Type of Acquisitions Supplies and Services utilizing Full & Open (FAR Part 15), GSA Schedule (FAR Subpart 8.4), Simplified Acquisitions (FAR Part 13), and IDIQ Task/Delivery Orders (FAR Subpart 16.505)

Contracting Officer Team

Liza Brice, Jason Hawkins, Jeff Martin, Sarah Rizner, Amy Rotax, Kyle Shum, Rex Steves, Tiffany Vezina and William Wilson

Upcoming RFIs (OPS)

Title Description Est Date ofRFI

Purpose of RFI Distribution Method

6

Records Operations Support Services (ROSS)

Operations Division FY-20 1st Quarter APFS UpdateAPFS Number NAICS Code Current Contract Completion Date Contract Vehicle

F2019046502 561110 10/31/2020 Open MarketDollar Range Small Business Program Est Solicitation Release Date POP

Over $100M 8(a) 1/27/2020 11/1/2020 - 10/31/2025Program POC Contracting Officer Contract Specialist

Matthew Perryn Sarah Rizner William Wilson

Update: Finalizing Acquisition Plan. Anticipate releasing a draft Request for Proposal late December 2019 or early January 2020.

Description: The ROSS contractor will provide administrative and technical functions in support of records management in three large scale records facilities; this includes correspondence operations (all mail, documents, files and parcels), file operations and scanning of files/documents.

7

Security Support Services



$20M - $50M 8(a) 05/01/2020 08/12/2020 – 08/11/2025Program POC Contracting Officer Contract Specialist

Jeffrey Alexander Tony Weiss Liza Brice

Update: Finalizing Acquisition Plan. Anticipate Request for Quaotation early May 2020

Description: Administrative, executive and technical support to Office of Security & Integrity (OSI) offices throughout the U.S.

8

Over the Phone Foreign Language Interpretation


F2019046494 541930 4/30/2020 GSA ScheduleDollar Range Small Business Program Est Solicitation Release Date POP

$50 - $100M Unrestricted 12/23/2019 5/1/2020 - 4/30/2025Program POC Contracting Officer Contract Specialist

Margaret Mayers Sarah Rizner Krista Auger-Mitchell

Update: Finalizing Acquisition Plan. Anticipate releasing a draft Performance Work Statement late November or early December 2019.

Description: The contractor will provide over the phone, on demand, foreign language interpretation support, to the USCIS Asylum Division. Depending on the type of interview, the contractor will provide direct interpretation support or will provide an interpreter to monitor an interview to ensure accuracy and prevent fraud and abuse.

9

National Benefits Center (NBC) Civil Surgeon License/Certification Verification



$250K - $500K Small 11/30/2019 1/12/2020 - 1/11/2025Program POC Contracting Officer Contract Specialist

Sheri Webb Jason Hawkins Jesse Ballard

Update: Finalizing Request for Quotation (RFQ). Anticipate RFQ late November 2019.

Description: The intent of this requirement is to verify the license status and certification status, and standing, of all designated USCIS Civil Surgeons on a quarterly basis. A full verification will include license and certification status, change in license and certification status, state of medical license and certification, date of medical license and certification issuance, license and certification expiration dates, medical license and certification number, disciplinary actions received, and information on disciplinary actions received. There is an estimated 6,250 designated Civil Surgeon licenses and certifications that must be verified quarterly and approximately 520verified monthly.

10

National Benefits Center (NBC) Records Operations Contract (ROC)



Over $100M N/A 3/1/2020 11/30/2020 - 11/29/2025Program POC Contracting Officer Contract Specialist

Travis Riley Jason Hawkins Kyle Shum

Update: Finalizing Acquisition Plan. Anticipate Request for Quotation early March 2020.

Description: USCIS is seeking in support of the National Benefits Center (NBC) operations of processing applications and petitions for adjudication of immigration benefits. Tasks under the NBC contract include courier services, receive, track and distribute correspondence and packages, perform timely, complete and accurate file room operations including file storage, maintenance and transaction processing, scanning and filing Freedom of Information Act requests, and Program Management.

11

Secure Identification Platform (SIP)f/k/a NextGen Cards Recompete



$50 - $100M N/A 12/12/2019 9/25/2020 - 9/24/2025Program POC Contracting Officer Contract Specialist

Melanie Marshall Jason Hawkins Kyle Shum

Update: Finalizing Acquisition Plan. Anticipate releasing Request For Proposal mid December 2019.

Description: USCIS requires card consumables and an integrated state-of-the-art solution that is configurable for various immigration benefits including the Permanent Resident Card (PRC) and Employment Authorization Document (EAD). USCIS is committed to taking a proactive approach in order to remain ahead of the threat of document tampering, counterfeiting and fraud by periodically upgrading and enhancing security features. Cards shall be laser engraveable, tamper-resistant and durable solid polycarbonate body with RFID and optically variable/holographic-like images embedded within the card construction substrate layers that are compliant with U.S. and international identification card standards. Requirements also include card design service, secure storage for card stock at the vendor’s manufacturing facilities, delivery to USCIS production facilities, and related technical support services.

12

Customer Engagement Center


F2019045906 561422 8/12/2020 GSA ACCSDollar Range Small Business Program Est Solicitation Release Date POP

Over $100M None FY20 Q2 8/13/2020 - 8/12/2025Program POC Contracting Officer Contract Specialist

Tameka Mcfadgen Tiffany Vezina Nicole Russo

Update: Preparing acquisition plan. Anticipate releasing draft Request for Quotation January 2020.

Description: USCIS requires services to support calls and chats using a customer engagement center model that employs a mix of web and voice channels for customers to obtain assistance on citizenship and immigration related information. This request is for the contractor to operate, furnish the Customer Engagement Center, and provide sufficient operational staff to support the CEC interactions and collaborate with the USCIS and other supporting Contractors involved in improving CEC operations.

13

Residential Training Services


F2019045880 531120 N/A - New Requirement GSA SIN 599Dollar Range Small Business Program Est Solicitation Release Date POP

$5M - $10M None 11/26/2019 1/6/2020 - 1/5/2025Program POC Contracting Officer Contract SpecialistJason DePasquale Tiffany Vezina Nicole Russo

Update: Preparing Request for Quotation.

Description: This requirement is for Residential Training Services for USCIS Basic Immigration courses. Facility must be within a 30 mile radius of Dulles International Airport. The facility must be capable of housing up to 96 employees as well as the space to conduct four classes of 24 students in each class. The intent is to award from GSA for a 12-month base period and four 12-month option periods.

14

USCIS Furniture


F2019045528 337211Multiple BPAsOctober 2019 – December 2019 GSA SIN 71

Dollar Range Small Business Program Est Solicitation Release Date POP

$50M - $100M None December 2020TBD – Base + Four Option Years

Program POC Contracting Officer Contract SpecialistJason DePasquale Tiffany Vezina Blake Emery

Update: Finalizing acquisition plan.

Description: Various types of furniture for offices throughout all of USCIS. Types of furniture include: lounge area seating, systems furniture, traditional case goods, modular case goods, office seating, and file shelving.

15

Sign Language Interpreters for thePotomac Service Center


2020048571 541930 N/A BPA CallDollar Range Small Business Program Est Solicitation Release Date POP

$500K - $1M Small 12/02/2019 01/15/2020 - 01/14/2022Program POC Contracting Officer Contract Specialist

Matthew Wille Amy Rotax Josh Riley

Update: Preparing solicitation.

Description: This requirement is a Blanket Purchase Agreement (BPA) call/order against the DHS multiple BPA for Language Services under GSA's Professional Service Schedule. USCIS has a need for Sign Language Interpretation Services at the Potomac Service Center.

Upcoming Awards (OPS)

APFS Number Solicitation Number Title Est Award Date Current Status

2019045536 70SBUR19R00000040 Potomac Center Operations Support Services

12/19/2019 Finalizing source selection decision

Upcoming Major Requirements/Re-competes (OPS, APFS forthcoming ) FY20-FY21 continued

Title Description Anticipated Acquisition Strategy

Est Solicitation

Est Award

Contracting Officer and Contracting Specialist

LexisNexis Database Access

To maintain LexisNexis database subscription. Subscription includes access to legal, news, business, and public records research and the Accurint service provider (advanced public records research).

Library of Congress FEDLINK

FY20 Q1 FY20 Q1 Amy Rotax andJordan Lamay

Financial Modernization

Financial System Modernization Support TBD FY20 Q2 FY20 Q3 Amy Rotax and Sara Riordan

Financial Support

Financial Support Services for OCFO TBD FY20 Q3 FY20 Q4 Amy Rotax and Josh Riley

Upcoming Major Requirements/Re-competes (OPS, APFS forthcoming ) FY20-FY21 continued


Est Solicitation

Est Award

Contracting Officer and Contracting Specialist

Public Education and Outreach for E-Verify and the Systematic Alien Verification for Entitlements (SAVE) Program

Educate job seekers and employees about myE-Verify and promote awareness of the SAVE program. Tasks include the development and execution of a marketing plan, and development of advertising, and promotional material.

TBD FY20 Q3 FY21 Q1 Sarah Rizner and Patricia Brunelle

OPS Questions and Answers

20

Technology (Tech) Division

Introduction Technology Division provides support to USCIS Office of Information Technology (OIT), purchasing commodities and services to meet the mission.

Customers In addition to the Chief Information Officer, OIT is divided into six (6) primary divisions. The divisions are Applied Technology Division, Engineering Infrastructure Division, Systems Delivery Division, Transformation Delivery Division, Information Security Division, and Identity, Records, and National Security Delivery Division.

Type of Acquisitions Tech has shifted from the Department-wide Strategic Sourcing contract such as EAGLE II and it is now mandated to utilize EAGLE Next Generation Suite of Strategic Sourcing Best in Class Contracts. Firstsource II is used to procure software and hardware to include software assurance and hardware maintenance via FAR Subpart 16.505(b) Fair Opportunity.

Contracting Officer Team

Emilio Cibula, Shane Crowl, Joan Giard, Tracey Harriot, Chris Hatin, Celina Hemingway, Sylwia Salkic, Salvatore Saraceno, Stuart Sellears, and Hollie Walsh

21

SPEED SB (DID(it) MobileFirst DBIS)

Tech Division FY-20 1st Quarter APFS UpdateAPFS Number NAICS Code Current Contract Completion Date Contract Vehicle

TBD 541512 June 9, 2021 EAGLE NEXT GENDollar Range Small Business Program Est Solicitation Release Date POP

$100M+ TBD TBDJune 10, 2021 – June 9, 2025

Program POC Contracting Officer Contract Specialist

Matthew Dosberg Shane Crowl Patrick Gadwah

DID(it) II Mobile First supports end user driven requirements elicitation, design, user interface prototyping and development, business layer development and validation and production of user interface development templates and production interfaces.

Status: RFI will be released to EAGLE NEXT Gen vendors 1st quarter FY20.

22

SPEED(Formerly JETS – Customer Service and Benefits)


2019048196 541512 09/14/2020 CIO-SP3 UnrestrictedDollar Range Small Business Program Est Solicitation Release Date POP

$100M+ N/A Feb 2020 09/2020 – 09/2023Program POC Contracting Officer Contract Specialist

Christopher Wallace Shane Crowl Sylwia Salkic

Services for Product Engineering and Enterprise Delivery (SPEED) is intended to be a single solicitation, resulting in multiple awards for Development, Security & Operations (DevSecOps) teams, which will focus on user design, development, IT operations and security. Market research and acquisition planning is on-going. SPEED is a combination of the existing recompetes for JETS - Benefits and JETS - Customer Service task orders (HSSCCG-15-J-00085 and HSSCCG-15-J-00086).

23

Information Technology Operations (NEON)


2019046519 541513 New Requirement GSA Alliant 2Dollar Range Small Business Program Est Solicitation Release Date Anticipated Period of

Performance

$250M – $300M None 12/02/2019 02/28/2020 – 02/27/2025Program POC Contracting Officer Contract Specialist

Dan Voldal Stuart Sellears Pete Dietrich

OIT has a requirement to obtain broad range of IT support services to all USCIS end users. OIT IT Field Services Division (ITFSD) provides USCIS user support throughout the Continental United States (CONUS) and Outside of the Continental United States (OCONUS).

Update: CO/CS Preparing RFP for OCON Internal Board Review.

24

Enterprise Infrastructure Operations Support Services (EIOSS)


2019046138 541513 02/26/2021 GSA Alliant 2Dollar Range Small Business Program Est Solicitation Release Date Anticipated Period of

Performance

$50M - $100M None 12/18/2019 03/28/2020 – 03/27/2025Program POC Contracting Officer Contract SpecialistPamela Harper Tracey Harriot Ashley McClain

Provides O&M for enterprise infrastructure, in support of mission critical enterprise applications such as System Administration, Patching, Storage Administration, Database Administration (DBA), Virtual Desktops, SCCM, Remote Operations, Infrastructure tools in support of services(e.g. Flexera), Active Directory and Electronic Mail Services.

Update: This is a re-compete of the current SPEDI task order; Currently gathering requisite approvals for anticipated solicitation release in December.

25

Upcoming RFIs (Tech)



CMASS Support the information security activities, specifically with a focus in risk management, and to drive the existing programs following agile processes and utilizing emerging technologies and Open Source Tools

December 2019

Contract Strategy EAGLE Next Gen Contract Vehicle Distribution List

DOTS To acquire services to include agile testing processes, techniques and technology within a DevSecOps CI/CD model in a cloud environment.

Q2 Contract Strategy EAGLE Next Gen Contract Distribution List

26




Cellular Wireless Managed Services (CWMS)

To acquire commercial cellular wireless managed services for all of USCIS.


JETS – BSS IV Agile IT teams to support application development, migration, and maintenance of Enterprise Service Bus.

Q2 Contract Strategy EAGLE NextGenContract Distribution List

27




Asset Management & Provisioning Support (AMPS) III

To acquire service to support efforts in Program Management, Technology Management, Fulfillment Operations, Hardware Sustainment, and IT Property Management at 5 Services Centers and the EOC.


28

Upcoming Awards (Tech)

APFS Number Solicitation Number Title Est Award Date

Current Status

2019046032 70SBUR19R00000029 IIP 09/25/2019 Awarded

2018044577 70SBUR19R00000012 IASS 09/26/2019 Awarded

2018044431 70SBUR19R00000019 EGIS 09/26/2019 Awarded

2018042529 70SBUR19Q00000151 RDSO 09/27/2019 Awarded

2019045783 70SBUR19R00000056 IT&D 11/15/2019 Proposal Evaluation

2019045183 70SBUR19R00000038 AES 11/29/2019 Proposal Evaluation

2019046139 70SBUR19R00000057 AP 11/30/2019 Proposal Evaluation

29

Upcoming Awards (Tech)

APFS Number Solicitation Number Title Est Award Date

Current Status

2018042525 70SBUR19Q00000150 BDSO 12/27/2019 Proposal Evaluation

2018042560 70SBUR19Q00000066 MDAS II 01/15/2020 Proposal Evaluation –Under GAO Protest

30

Upcoming Major Actions (Tech)


Est. Solicitation

Est Award

ECN SharePoint USCIS currently houses its ECN SharePoint in Data Center 2 (DC2) and will be migrating its ECN SharePoint to an approved cloud based service.

Market Research Ongoing 2Q FY20 2Q FY20

DevOps and Testing Services (DOTS)

To acquire services to include agile testing processes, techniques and technology within a DevSecOps CI/CD model in a cloud environment.

Conducting Market Research

TBD TBD

31



Est. Solicitation

Est Award

Cyber Security Defense Services (CSDS)

CSDS helps protect USCIS' IT infrastructure and resources from cybersecurity threats. Services include: Security Analytics and Incident Detection, Penetration Testing and Security Exercise Development, Secure Code Review, Network Security, Enterprise Security Solution Engineering, Security Engineering support for Agile Development and DevOps.

GSA 8(a) STARS II 3Q FY20 3Q FY20

Continuous Monitoring and Agile Security Services (CMASS)

Support the information security activities, specifically with a focus in risk management, and to drive the existing programs following agile processes and utilizing emerging technologies and Open Source Tools


3Q FY20 4Q FY20

32



Est. Solicitation

Est Award

Program Management Support Services (PMSS)

The main focus of support is currently on

integrating various forms to ELIS. Support

includes strategic direction and maturity

planning; program and project management

disciplines; and facilitation and analytical

support across the program office.

Conducting Market Research; planned EAGLE NextGen

4Q FY20 4Q FY20

Joint Engineering Teams-Business Support Services (JETS-BSS) IV

Agile IT teams to support application development, migration, and maintenance of Enterprise Service Bus.


Q4 FY20 Q1 FY21

33



Est. Solicitation

Est Award

Transformation User Experience Design (TUXD)

TUXD represents all aspects of user experience design: content strategy, information architecture, user research, usability assessment and visual and interaction design. These services are needed to support the ongoing development of the digital tools USCIS staff and contractors use to move applicants through the immigration process.


4Q FY20 4Q FY20

34



Est. Solicitation

Est Award

Information Technology Asset Management(ITAM)

Software Asset Management (SAM) evaluation and support services. (Recompete 70SBUR18F00000691)


Q2 FY21 Q3 FY21

Cellular Wireless Managed Services (CWMS)

To acquire commercial cellular wireless managed services for all of USCIS.


TBD TBD

Asset Management & Provisioning Support (AMPS) III

To acquire service to support efforts in Program Management, Technology Management, Fulfillment Operations, Hardware Sustainment, and IT Property Management at 5 Services Centers and the Enterprise Operations Center.


Q3 FY20 Q4 FY20

35



Est. Solicitation

Est Award

Engineering User Experience Design (EUXD)

The EUXD requirement is for services representing all aspects of user experience design: content strategy, information architecture, user research, usability assessment and visual and interaction design. These services are needed to support the ongoing life cycle of the digital tools USCIS staff and contractors use to move applicants through the immigration process.


Q4FY20 Q1FY21

36

Significant HW/SW Actions (Tech)

Title Description Acquisition Strategy Est Solicitation Est Award

Tech Questions and Answers

General Questions and Answers

39

Closing • Visit our website at https://www.uscis.gov/uscis-contracting

• Tell us what you think? Complete our survey at

https://www.surveymonkey.com/r/PSTPSCH

• Next Quarterly Conference Call scheduled for Jan. 28, 2020,

1:00 PM Eastern

https://www.uscis.gov/uscis-contracting

https://www.surveymonkey.com/r/PSTPSCH

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