Urolime Technologies Brochure

IT is not a tough ride anymore

We are…

UROGULF Group consist of 23 Verticals with over 165 o�ces in 6 countries and more than

1200 people on its rolls. UROGULF is eulogized as the pioneer in Certi�cate Legalization. We

work in partnership with Central Government departments like MEA, Human Resource

department and above 70 embassies around the globe. Our Mission is to grow extensively

without compromising in quality. We will continue to operate in all categories catering to

di�erent segment in the market. The term “GROW WITH UROGULF” is applicable to you and

to millions who would like to join hands with us.

Urolime Technologies a Urogulf Group company has made ground breaking

accomplishments in IT Infrastructure services. UROLIME recognizes the importance of

protecting and maximizing your investment in your IT assets by providing a broad array of

services designed to keep you up and running. UROLIME’ s Remote Infrastructure

Management Services provides a �exible, a�ordable suite of services to help you monitor

and manage your infrastructure more e�ciently and cost-e�ectively, either on site or from

our facility in Cochin. We also support your people and technology through our 24x7x365

certi�ed help desk.

SOD Technologies is a Global IT services company providing Technology consulting, Custom Application Development, Enterprise Mobility , Open Source Web Development and Enterprise CMS.

Vision

To be a partners of choice for corporation in crating competitive advantage through

technological excellence. We believe in producing results for our customers by viewing our

relationship with the client as an opportunity to prove our capabilities.

OUR TECHNOLOGY VERTICALS

Urolime’s enterprise cloud services o�ers the best-in-class cloud computing services in India

with its unparalleled expertise in Business solutions on cloud. The platform o�ers a bouquet

of intelligent services for enterprises looking to grow their business based on contemporary

technology with minimal-to-zero capital expenditure on physical hardware, almost

instantaneously, thus leading to a faster time-to-market.

www.urolime.com

Service Portfolio in a Glance

UROLIME have been delivering IT Services and solutions in the dynamic environment for the

past 6+ years where business and technology converge strategically to ful�ll objective

“Adding values to customer”. UROLIME’s diversi�ed portfolio is backed by its ample project

management experience earned through serving global clients.

At UROLIME, every solution delivered is directed by ITIL best practices. Following ITIL

standards have enable us with the capabilities produce reliable solutions, which fully meet

customer requirement and expectations leveraging value addition in every customer

engagement.

Our Services include:

IT infrastructure Support

Managed services

IT Consulting

Disaster recovery

Virtualization as a service

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Infrastructure as a service

Dedicated Servers

Public Cloud

Private Cloud

...

IT Sta� Augumention

VoIP Services

Call centre suite

HostedPBX / Dedicated VoIP Server

IVR Solutions

...

VoIP Products

Voice broadcasting

Callfree

...

Cloud Solution

Business Email

Cloud Backup

Hosted application

www.urolime.com

Urolime Managed Services

Urolime Managed services model allows client organization to outsource the IT

management and operations to us thereby ensuring that our client’s IT services are e�ective,

e�cient and aligned to their business objectives. Our managed services model alleviates

many of our client organization’s burdens by taking over operations –including

management, monitoring and maintenance of systems and datacenter infrastructure. With

Managed services organizations can transfer the risk to the service provider, leverage the

provider �exibility and grow without hiring additional employees.

Engaging Urolime to manage your IT services will improve:

. Cost e�ectiveness and �nancial performance: this includes reducing non-discretionary

spending, getting more out of investment and achieving performance

. Business and IT alignment: your business strategy will drive your IT function which in turn

ensures you accomplish your business goals

. Reduced risk through standardized operation

. Improved end-user experience: continuously identifying improvement opportunities and

driving service and delivery metrics

Urolime collaborate with customers to mitigate all the operational hassles of monitoring,

maintaining and managing business applications and infrastructure. This helps our

customers achieve the balance between business and operational priorities.

Urolime SEDEO Methodology

Urolime uses worldwide standards for ensuring consistent quality of its deliverables across

countries and business units. These standards are gathered in the SEDEO Methodology, a

global Managed Service delivery methodology for strategizing, evaluating, designing,

executing and operating complex programmers using the �ve phases in SEDEO. SEDEO

focuses on providing long-term competitive advantage to our clients as a basis for a

long-term relationship with them.

M a n g e d S e r v i c e s

www.urolime.com

Managed Services Portfolio: Urolime provides a comprehensive set of best practices for IT service management, which helps to achieve business e�ectiveness and e�ciency in the use of Information Technology. The detailed service spectrum is given below:-

Methodology for

Managed Services

O

perate Strategize Evaluate Design

E

xecu

te. Strategize : Understand Business Drivers; Set up long

term and Short term goals

. Evaluate: Business Process Set-up; Business practices

Set-up; People plan to realize strategy

. Design: Architecture Hardware/Network/ Application

Security; Vendor identi�cation & Quali�cation

. Execute: Setup People, Process, Technology, Timelines and Dependencies

. Operate: Manage and Operate Infrastructure; Monitor and review for continuous

improvement

Our service delivery model is based on ITIL guidelines and robust transition methodology.

This ensures smooth transitions into steady-state managed support, based on service level

objectives.

www.urolime.com

Our Managed Services Portfolio includes the following:

Email Server Management Remote Monitoring (24X7X365) Support using Automated Tools

Server Management Responsive Help Desk Support Asset Lifecycle Management

Database Management Proactive Maintenance & Hardware Upgrades Network Support Backup and Storage Security, Vulnerability & Patch Management

Management Risk Avoidance

Reporting and Achieve Regulatory Antivirus and Spyware

Administration Compliance Management Hosting Services Client Application Support

Security Services Data Backup / Recovery Virtualization Email Management

Our di�erentiators

Achieved measurable short-term and long-term goals for a given technology domain

30% reduction in cost per incident

Improved service level - 95% of SLAs and 99.99% of OLAs

17% reduction in the number of incidents

E�cient and timely creation of knowledge assets

Approx. 75% increase in �rst call closures

Approx. 20% reduction in total number of support calls

World class Remote Network Operations Center (RNOC)

Service delivery approach driven by ITIL/ITSM framework

Single partner for application development, support, and infrastructure management

..........

www.urolime.com

IT Consulting Services

With a wide range of IT consulting services, we help you drive down costs by serving as an

instrumental partner in your technology planning. We leverage our deep category knowledge,

Market insight and Best-in-class tools to make your IT robust.

Associates at Urolime proactively explore emerging technologies and help organizations achieve

high performance by unleashing the power of technology to simplify business processes. They

identify suitable applications built on current technologies, analyze their impact on existing systems,

address potential risks, select prospective vendors who can supply the necessary hardware and

software, and seamlessly deploy those applications. Focusing on core business drivers, they provide

organizations fresh perspectives and a road map for IT initiatives to drive business forward.

Our IT consulting practice covers myriad services, including:

Strategy and Architecture Risk Management

Disaster Recovery and Business Continuity Security

Commercial Business Services Managed Procurement

Asset Management

....

...

www.urolime.com

Service Continuity & Disaster Recovery Consulting

Urolime IT Service Continuity Management provides a framework for developing IT

infrastructure recovery plans in support of Business Continuity Management (BCM) plans and

timeframes. Urolime IT Service Continuity Management activities include:

Working with Business Continuity Management(BCM) and Service Level Management (SLM) to

determine potential issues and recovery requirements through a Business Impact Analysis

Assessing risks, determining costs to mitigate those risks, and prioritizing which recovery plans will

be developed through a Risk Assessment

Translating recovery requirements into infrastructure options and data storage requirements

Implementing and testing backup and recovery techniques, as well as negotiating and signing

contracts for alternate site arrangements

Periodically reviewing and re�ning plans to ensure they remain e�ective as business events dictate

.

.

.

.

.

www.urolime.com

Virtualization as a Service

Urolime can assist you with all aspects of virtualization. Our range of services support the

design, implementation, and management of virtualization solutions, enabling you to

consolidate resources, manage workloads, automate processes, and optimize delivery with

e�ective results. Leveraging both on-site and o�-site resources, Urolime can o�er you a

compelling combination of competence and a�ordability. Our services use a 'best of breed'

consolidation methodology, crafted through Urolime extensive experience in designing and

managing virtualized environments. This ensures consistency across the globe and provides

access to Urolime's experts and leading practices.

We also have started o�ering a Virtualization-as-a-service (Vaasa) o�ering providing

network, storage, server, desktop and datacenter virtualization. In this o�ering, we take over

a client's hardware assets, virtualize them and “rent” them back to the client on a per month

per virtual instance basis

Datacenter Virtualization Server Virtualization

Desktop Virtualization .. .

www.urolime.com

www.urolime.com

Bene�ts

Systems managed by SLA should equate to fewer breaches. Higher return on assets through

higher utilization

1. Reduced cost driven by

a) Less hardware

b) Less �oor space from smaller hardware footprint

c) Higher level of automation from fewer administrators

2. Lower power consumption

3. Able to match consumption to demand.

Urolime Infrastructure as a ServiceSecure, rapidly-available virtual resources

Urolime Infrastructure as a Service (IaaS)—delivers secure and scalable hosted IT

infrastructure with on-demand access to virtual server and storage resources. Utilizing a

best-in-class architecture, Infrastructure as a Service allows its customers to focus on your

core business while letting us provide you with an enterprise-level infrastructure for a �xed,

predictable monthly fee. Our infrastructure utilizes best-in-class architectures and

technologies from Tier 1 vendors, including VMware, Single hop and Parallels.

Urolime Dedicated Server Hosting

Urolime provides dedicated server for our clients which enable the client to lease an entire

server not shared with anyone else. This is more �exible than shared hosting, as organizations

have full control over the server(s), including choice of operating system, hardware, etc.

Urolime also provides Server administration as an add-on service. In some cases a dedicated

server can o�er less overhead and a larger return on investment. Dedicated servers are

housed in our data centers at Chicago USA.

Urolime Public Cloud

Urolime Public Cloud computing platform is a place to run your applications out on the

internet, at scale. With geographically distributed datacenters worldwide, applications can

be built, hosted and managed around the world. With Urolime Public Cloud, you can extend

and even move your datacenter services o�-premises or beyond a hosted environment,

paying only for the resources you use at any given time. The �exible Cloud Computing

platform let you focus on solving business problems and addressing customer needs, not on

the infrastructure.

www.urolime.com

Urolime Private Clouds

Urolime Private Clouds are dedicated pools of resources built from any Urolime dedicated

server con�gurations, and can be scaled in two ways: by adding more dedicated resources to

the Cloud and by scaling within the already allocated resources. A Private Cloud works by

virtualizing the resources within an isolated dedicated server or group of servers. This allows

scaling, but only within the allocated resources. To scale outside these resources, additional

dedicated servers must be added to the Private Cloud.

www.urolime.com

. . .

Communication as a Service (CaaS)

Urolime’s Communication as a Service (CaaS) allows you to implement communications

services like VoIP and Enterprise Communications without the expense of buying, hosting

and managing communication equipment. This emerging cloud service is gaining ground

with enterprise users who want the bene�ts of VoIP Solutions without making the signi�cant

hardware and management investments to run them.

With a CaaS solution, you can leverage enterprise-class communication services without the

complexity, cost and time required to build a premises-based solution. The CaaS services

normally provide reliable basic phone systems and additional advanced Uni�ed

Communications functionality such as Conference, Web collaboration, chat, real-time

presence and instant messaging. We o�er this functionality from one or more remote, secure

and reliable collocation data centers.

Call Centre Suite Hosted PBX/ Dedicated VoIP Server IVR Solutions

VoIP ProductsCallfreee

CallFree is a website based communication gateway, where a customer can call the company

free of cost. CallFree is a new generation communication website gateway, where a new or an

existing customer can contact a company for free of cost. The biggest advantage of “CallFree”

service is that people from anywhere in the world can communicate with a business by just

clicking on a“CallFree” button on a website and the service will be available on a 24x7 basis

without any interruption.

www.urolime.com

Voice Broadcast

Urolime’s Voice Broadcasting is a computerized message delivery service that plays your

pre-recorded voice message on your customer’s mobile phone. The voice on broadcast message

sounds so unbelievably real and unscripted; people believe you actually took the time to

call them personally. The Voice Message can be delivered to a community of users of people or to

a person for emergency announcements, informational noti�cations or to promote products,

events or services. Software has the ability to schedule the messages and also it can reschedules

the system after a particular time (before time period: 30 minutes).So by using this there is only

few chances of losing a message.

IT Sta� AugumentationOptimize Human Capital Management with Urolime’s Sta� Augmentation Services

High priority projects – all with a deadline of yesterday. Ever-growing demands on an IT sta� that

is already stretched to the limit. Little or no budget for new headcount.Sound familiar?

IT professionals are always expected to do more with less. Urolime’s Global Sta� Augmentation

Services can help �ll your short- or long-term skill gaps so you can successfully meet even the

most aggressive project goals. Our deep bench of skilled, certi�ed experts have a successful track

record across multiple industries and client technologies.

Our comprehensive suite of sta� augmentation services include:

Project management Sta�ng planning Resource identi�cation and recruiting

Screening and background checks Ongoing resource management

. . .. .

www.urolime.com

Urolime has a dedicated team with outstanding recruiting skills to assist our clients

whenever they are in the needs of additional team members, whether short or long-term

hiring. In fact, many of our clients have found exceptional value in our services such that we

handle their direct, short and long-term sta�ng needs, locally and worldwide. Additionally,

Urolime provides �exibility and cost value proposition in these hires, thus, besides getting

the best of local & international personnel, you end-up having substantial savings in the long

run.

Your Bene�ts:

Sta� augmentation can help you achieve a number of business goals including:

• Faster speed in GTM (go-to-market) with your products/services.

• Exceptional business and technical experience that accelerates the quality and speed of

development.

• Substantial savings.

• Avoiding wastage of time required for internal training and skill development

Cloud Solutions

Our cloud solutions include cloud based business solutions and IT infrastructure platforms

delivering E-Mail, Mobility, collaboration, Backup and Hosted Application in an easy to

deploy, highly reliable and a�ordable package .There are no large start-up costs and no

upgrade or maintenance fees – just a simple cost- e�ective monthly charge to handle all of

your customer’s and user’s needs .

Urolime Business Email

Urolime Cloud Services hosts and manages email so you can keep your eye on your business and

save a bundle in the process. Our high-quality Email can be customized to meet your needs -

with archiving, security, mobile access, and secure IM - all on an easy-to-use management con-

sole. We sweat the details so you can concentrate on your business, while saving money every

day.

www.urolime.com

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Urolime Hosted Application

Urolime Hosted Applications give employees the tools they need to get their job done,

anytime and anywhere. From pushing applications to your mobile workforce, to accessing

any Windows application from O�ce to Quickbooks to Photoshop, to creating virtual

desktops for a workforce whether they are at the o�ce, at home, or on the road, our windows

open doors.

Lime Disk -Cloud Backup

Urolime Cloud Backup is a business –class data backup solution that o�ers a simple and

safeway to backup all your important business data . A copy of your data is stored in SAS 70 II

certi�ed secure datacenter so that in the event of disaster the business data is still retrievable

and your company can get back to work.

www.urolime.com

Urolime Technologies Brochure

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