Upper Interm_ Progress_Test_3 _ Out 2013

7/27/2019 Upper Interm_ Progress_Test_3 _ Out 2013

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Market Leader Upper Interm - Progress Test 3 (units 10 14) Oct 2013

LISTENING(TRACK7)A Listen to the conclusion of a presentation and answer the questionsbelow.

1 The presentation was about a) management styles b) why companies fail c) the importance of

managing people

2 The speaker was addressing a) professional people running small firmsb) employees of small firmsc) trainee managers in a large corporation

3 What were the three main issues that were covered in the talk?

a) communicationb) consistency

c) contextd) content

e) controlf) cooperation

B Listen to the question and answer session that follows the presentation andanswer the questions below.

4 The first questioner wants to know a) what motivates employeesb) how to give staff the chance to improve themselvesc) how to reward staff for good work

5 The first questioner is a) polite

b) aggressive

c) unclear about what she wants to know

6 Tick the suggestions the speaker makes when answering the first question.a) give people new things to learn

b) congratulate people when they do a good jobc) give people the chance to work overtime for more pay

d) help people who are inexperiencede) offer staff long-term securityf) offer financial rewards for good work

7 The second questioner

a) disagrees with the speakerb) asks for clarification

c) asks for more information

8 The second questioner is a) politeb) aggressivec) vague

9 The speaker believes that

a) you need formal training to become a good managerb) you develop managements skills mainly through experiencec) different managers acquire skills in different ways


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10 People who run professional services firms may find it difficult toa) managing the business side b) manage people c) take time away from

work for training

11 The questioner wants to know a) the number of small firms in the UKb) the number of partnerships that fail each yearc) the proportion of small firms that perform badly because they have

poor managers

12 When the second questioner asks another question, the speaker a) gives a satisfactory answerb) answers impolitelyc) is unable to answer

LANGUAGEA Complete the text below using the correct form of the verb in

brackets.

_______________ 13 (be) part of a team is much more interesting than_______________ 14 (work) alone. For one thing, different team members canalternate job tasks. So if one person is tired of _______________ 15 (repeat) the sametask, he or she can stop _______________ 16 (do) it and let someone else take over.By _______________ 17 (develop) skills in a variety of tasks, each team member isable _______________ 18 (expand) their range of experience, which can be usefulwhen _______________ 19 (apply) for jobs.

B Make complete sentences using the sentence halves and the linking word:

although; despite; however; in addition; whereas. Remember to use correct punctuation.

20 You cant predict when a crisis mighthappen

a) Mary Jones is a much moreautocratic manager.

21 The company has not beensuccessful in increasing sales

b) there will be a shortage of jobs athome.

22 Peter Clark always asks his team for

their opinion before making adecision

c) you can make sure you are prepared

for it when it comes.

23 Many companies are moving jobsoffshore; this doesnt mean

d) there are a number of practicalissues to consider.

24 Before agreeing to a merger,companies need to be sure they havecommon strategies and goals.

e) spending huge amounts onadvertising.

C Expand each of the following headlines into a full grammatical sentence. 25 - 30

D Re-write the sentences below using the words in brackets.31 We will definitely have the results by Friday. (We are certain )

32 It is likely that our profits will fall in the next quarter. (probably)

33 Maybe our competitors will launch their product first. (It is possible )

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34 I doubt whether anyone will notice the mistake. (It is unlikely )

35 Im afraid it will be impossible for me to get to the meeting. (Theresno chance ...)

VOCABULARYA Complete the sentences with the correct word:

a) compensate; b) disclose; c) handle; d) monitor; e) set; f) take

36 Telephone calls are sometimes recorded so that we can ( __) the performance ofsales staff.

37 It is our policy to ( __) customers for any loss of business they have suffered as aresult of delays.

38 We feel it is important to ( __) high standards of service.39 We guarantee not to ( __) any confidential information to third parties.40 Weve appointed two new customer service staff to ( __) complaints.41 If a customer reports a problem, we will ( __) action to resolve it.

B Match the management styles to the descriptions:

a) collaborative; b) delegating; c) empowering; d) hands-on e) task-oriented

42 Jan believes in working closely with her team to make sure they doeverything right.

43 William likes to give his staff responsibility for and control over their own jobarea.

44 Patrick is totally focused on getting the job done. He doesnt always thinkabout the feelings of his people.

45 Katrin is very good at bringing people together and creating harmony in herteam.

46 Luisa runs her department by involving her staff and giving them

responsibilities.

C Choose one of the idioms to complete each sentence below:

a) ahead of its time c) at the cutting edge e) get to the bottom of itb) nitty-gritty d) pass the buck f) steam-rolled

g) ground rules

47 This hydrogen cell car is ( __) of new technology.48 None of the staff wants to take responsibility when things go wrong they

just ( __) to their manager.

49 OK, weve talked a lot in general terms. Now lets get down to the ( __).50 Before we start working on this project together, we need to establish some (__).

51 There seems to be some sort of disagreement between the two productionteams and we have to ( __).

52 I didnt really agree with the new directive, but I was ( __) into accepting it.53 I dont think society is ready for this kind of technology its really ( __).

D Match the terms below with their definitions: 54 - 60

SKILLS- Match the questions and statements to the responses below.There is one response that cannot be used.

61 Do you mind if I use your phone?62 So you think there could be problems meeting thenew deadline?63 Just how many new customers have you gained?

a) Id love to.b) Yes I do.c) Are you?d) I know what you

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64 Did you know that Perrys has taken over JCT?65 How was your trip?66 Would you like to join us for a drink?67 Were opening a new office in Kuala Lumpur nextmonth.68 It takes hours to go through all my emails!

mean.e) Not bad.f) No- really?g) I think so too.h) Not at all.i) Im afraid I cantanswer

that.

READING - Read the article customised shops are bringing in thecustomers and identify the paragraph (i-vii) in which you can findinformation about the following:

69 How US retailers are using information about their customers.70 Best Buys five main customer segments.71 The impact on sales of Best Buys new strategy.72 A comparison of the way different stores have been segmented.

73 Best Buys objective for the next half year.

i) Manhattans 23rd Street lies between New Yorks fashion district, with itssmall stores including flower shops and jewellers, and Chelsea, with itsarchitects offices, advertising agencies and upmarket apartments. So whenthe local Best Buy electronics store was trying to identify its main customergroups, small business was an obvious choice. John Zittrauer, a storesalesman, estimates that one out of every three customers who enters thestore has some connection with small business.

ii) This summer, Mr Zittrauer was designated as a business technology

professional after spending two weeks training to respond to the likely needsof individuals running a business at home, or from a small office. The store heworks in has undergone drastic remodelling and now includes a business helpdesk and a broader range of business software.

iii) The changes are part of a broader strategy by Best Buy, the largest USretailer of consumer electronics. Within six months, it plans to have over halfof its 700 stores across the US converted to what it calls its customercentricity model. Each converted store will cater to one or more of fivedistinct customer groups, with the appropriate store fittings like the business

help desk and product selections.

iv) The strategy reflects a broader trend in the US retail sector. National retailersare learning to analyse the vast quantities of data now available on theircustomers, allowing them to adapt their stores and their staff to meet thetastes of the local market.

v) Best Buy first launched its segmented store programme after two years ofcustomer research and testing that led it to identify its five target customergroups: business users, early adopting people, older family males, affluentprofessionals and busy suburban women.

vi) At the Manhattan store on 23rd Street, the other main focus group is earlyadopting people: mostly young males who want the latest in personaltechnology. The recent store conversion included installing two separatestations for testing computer games products. In contrast, the Best Buy in the

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wealthy Long Island suburb of Huntington includes a carpeted studio area forlistening to top-of-the-range home entertainment systems and staff trained tovisit customers homes and advise them on planning and installing. Storestargeting the busy suburban woman include personal shoppers who can bebooked in advance to offer shopping advice.

vii) The segmented stores have delivered rapid results; in its most recent quarter,the converted stores delivered comparable sales growth of 9.4 per cent,against the 3.5 per cent seen in the rest of the chain.

B In the following questions about the article, more than one answer iscorrect. Tick all the correct answers.

74 Changes at Best Buys electronics stores include:a) closing poorly-performing storesb) extending each stores customer basec) sending sales staff on special coursesd) offering a broader range of products at each store

e) re-fitting stores to appeal to certain types of customerf) providing a more personal service to wealthy customers

75 Which two groups were identified as the main customers at the 23rd Streetstore?

a) people who run small businessesb) well-off professional peoplec) females who live outside the city centre and lead active livesd) those who are the first to buy any new technologye) mature men with children

76 Which of the following are specifically mentioned as being provided at theHuntington store?

a) a business help deskb) comfortable facilities for trying out high quality music systemsc) computer games stationsd) sales staff who can call at your house

WRITING

Read the first paragraph of a summary of a consultants report below,and the notes underneath it. Then write the rest of the summary using

the sub-headings and information given. You should write about 200 -250 words.

A comparative study of team-work in Hungary and Japan

Background: Company X (Japanese) and Company Y (Hungarian) are to set up ajoint venture in which a team of software engineers from each company will worktogether to build a state-of-the-art computer-aided design system. Consultants &Co were requested to carry out a study into the working patterns of teams ineach company.

Purpose: Identify areas of difference possible friction? & Make

recommendations (how to improve cooperation between teams?)Method:Two week study period: consultants followed teams, observed patternsof communication and decision-making.

Findings

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Hungarian team Japanese team

work as individuals

engineers specialized

meetings rare

communication via email orthrough team leader

leader coordinates anddirects.

work as a group

engineers more generalized

meetings frequent

brainstorm ideas together

communication face-to-face

decisions by consensus.

CONCLUSION

Very different! serious problems possible joint venture at risk.Important to establish common approach

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Upper Interm_ Progress_Test_3 _ Out 2013

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