<Insert Picture Here>

Oracle‟s

User Productivity Kit

Solving End User

Adoption Challenges

Beth Renstrom

Global Product Manager, UPK

Oracle Development

Insync10 – Additional Sessions

Monday

• 2:30 pm

UPK: Creating Value throughout the Product Lifecycle

• 3:30 pm

Centralize Project Team Assets AND Deploy Fully

Measurable Training with UPK Professional

Tuesday

• 9:00 am

UPK Strategy and Roadmap – Key to User Adoption

Agenda

• Impact of End User Adoption on Productivity

• Business Challenges Impeding End User Adoption

• What is User Productivity Kit (UPK)?

• The Value of UPK for Every Organization

Copyright © 2009 Oracle. All rights reserved.

User Adoption! The Key to Realizing Value and Minimizing Risk

Source: Neochange

IDC Analyst Connection

Two out of three IT projects are challenged or worse, due in large part

to user adoption issues

You need to address what‟s the employee is really asking at go-live?

“How do I do my job using these new applications?”

Business Challenges to Achieving Productivity

AP Supvr

Determine whethernonstandard paymentterms requested. (11)

Supplierrequests

nonstandardpayment termsunfavorable to

company?

VP Finance

Evaluate request fornonstandard paymentterms. (12)

VP Finance

Forward SupplierMaintenance form toAP Clerk. (13)

AP Supvr

Forward SupplierMaintenance form toAP Clerk. (14)

AP Clerk

Add or correct info insupplier database. (15)

> Suppliers> Submit Request:

Suppliers Report

AP Clerk

Notify Requester thatsupplier has beenadded to database.(16)

Supplier hasbeen placed on

hold?

AP Clerk

File supplier filemaintenancedocumentation. (17)

End

A

B

A

A

Y

N

N

Y

Copyright © 2009 Oracle. All rights reserved.

Oracle User Productivity Kit

• Single source content development

• Create and deploy multiple assets through a single authoring session

• Interactive web-based simulations

• User acceptance test scripts

• Training materials – classroom and online

• Standardized document output

• Easy to use and deploy

• Supports geographically dispersed organizations

• Applies across Oracle and non-Oracle applications

Value throughout the Project Lifecycle

Single recording produces multiple outputs for use throughout the entire project lifecycle

What is Oracle User Productivity Kit (UPK)?

Language Capabilites

English* French*

German*Spanish *

Japanese*

Swedish Canadian French

Finnish

TurkishPolish

Italian

PortugueseDanish

Mexican Spanish

Chinese (Simplified & Traditional)

Norwegian

Russian

HungarianKorean

The UPK Developer can export custom text to an .xliff or .doc format

Localized screens are

captured with „re-record‟

mode

*UPK Developer Languages

UPK Demonstration

Building UPK Content vs. Using Pre-built Content

Using in-house or

traditional tools to create

system process

documentation & training

materials

Using UPK Developer

Tool and creating

content from scratch

Starting with UPK

Content and using UPK

tool to customize

Number of procedures and steps

within the procedures (assumes

average complexity)

100 Procedures 100 Procedures 100 Procedures

Number of steps to complete

procedure (assumes avg

complexity)

22 Steps 22 Steps 22 Steps

Number of days to create

procedures with 1 full-time

employee (includes sitting with

subject matter expert,

development, QA and editing)

2.5 days per

Procedure =

250 FTE-days

.89 days per

Procedure =

89 FTE-days

.25-.50 days per

procedure

25 – 50 FTE days

Total Cost to create assuming 1

full-time employee at $1,000 per

day (Assumes blended rate of

$125 per hour based on equal

Consultant Staffing)

65% Savings 80-86% savings vs.

traditional

44%-61% savings vs.

tool alone

Reduce Content Development Time & Cost

Reduce Documentation Content Development Time by 75%

• 2 to 3 days – Average time to create one transaction

• 4 to 6 hours – Average time with Oracle UPK

Reduce Classroom Content Development

• 34:1 – Average classroom material creation time*

• 8:1 – Average time with Oracle UPK

Reduce Online Content Development

• 220:1 – Average online training material creation time**

• 8:1 – Average time with Oracle UPK

*Chapman, B/Brandon Hall – LCMS Knowledgebase 2006: A Comparison of 30+ Enterprise Learning Content Management Systems

**Chapman, B/Brandon Hall – PowerPoint to E-Learning Development Tools: Comparative Analysis of 20 Leading Systems

The Value of “Just In Time” Support (EPSS)

What is EPSS?Electronic Performance Support System

is support integrated into the Help System

of an application (In-Application Support)

What is the Value of EPSS?

• Provides online "just in time" in application support• Performance scores for groups that received performance

support were significantly higher than scores for the group that received only training prior to completing the task scenario, resulting in 11% less errors.

• Reduces overall time or speed to task by 65%*

Source: Performance Improvement Quarterly, Volume 21, Issue 1 (2008) (p 95-114) Frank Nguyen and James D. Klein

Oracle UPK Delivers Results

220:1 (220 creation hours for 1 hour of material) – Average time for online training material creation Chapman, B/Brandon Hall –PowerPoint to E-Learning Development Tools: Comparative Analysis of 20 Leading Systems.

Resources

• UPK ANZ Special Interest Group – Insync 2010

• Tuesday, 8:00 am

• Room 107

• UPK OAUG User Group – Oracle OpenWorld 2010

• Sunday, 2:00pm

• UPK LinkedIn Community (Global)

• UPK Blog: http://blogs.oracle.com/upk/

Thank You!