7/29/2019 Upgraded Windows XP to Windows 7

1/6

Upgraded Windows XP to

Windows 7, now Audio does not

work at all.Ask a question

Sunday, December 06, 2009 6:56 AM

MrCheese090 Points

0

I upgraded my Windows XP Home to Windows 7 via a 'clean' install yesterday.Since I loaded Windows 7, I have absolutely no sound. I have tried most of thereally basic fixes...otherwise I wouldn't have posted here.

I have a Toshiba P100 PSPA3C-SD300E.

Help!

o Reply

o Quote

All Replies;

Sunday, December 06, 2009 8:56 AM

Nikhil Deshpande1,990 Points

0

HI MrCheese09

check the bios settings if it disabled the audio settings(update bios)

http://social.technet.microsoft.com/Forums/en-US/newthread?category=w7itpro&forum=w7itprohardwarehttp://social.technet.microsoft.com/profile/mrcheese09/?ws=usercard-minihttps://login.live.com/login.srf?wa=wsignin1.0&wtrealm=social.technet.microsoft.com&wreply=https%3A%2F%2Fwww.google.ca%2F%3Fprof%3Drequired%26stoAI%3D10&wp=MBI_FED_SSL&wlcxt=microsoft$microsoft$microsofthttp://social.technet.microsoft.com/profile/nikhil%20deshpande/?ws=usercard-minihttps://login.live.com/login.srf?wa=wsignin1.0&wtrealm=social.technet.microsoft.com&wreply=https%3A%2F%2Fwww.google.ca%2F%3Fprof%3Drequired%26stoAI%3D10&wp=MBI_FED_SSL&wlcxt=microsoft$microsoft$microsofthttp://social.technet.microsoft.com/profile/mrcheese09/?ws=usercard-minihttps://login.live.com/login.srf?wa=wsignin1.0&wtrealm=social.technet.microsoft.com&wreply=https%3A%2F%2Fwww.google.ca%2F%3Fprof%3Drequired%26stoAI%3D10&wp=MBI_FED_SSL&wlcxt=microsoft$microsoft$microsofthttp://social.technet.microsoft.com/profile/nikhil%20deshpande/?ws=usercard-minihttps://login.live.com/login.srf?wa=wsignin1.0&wtrealm=social.technet.microsoft.com&wreply=https%3A%2F%2Fwww.google.ca%2F%3Fprof%3Drequired%26stoAI%3D10&wp=MBI_FED_SSL&wlcxt=microsoft$microsoft$microsofthttp://social.technet.microsoft.com/Forums/en-US/newthread?category=w7itpro&forum=w7itprohardware

7/29/2019 Upgraded Windows XP to Windows 7

2/6

In most cases, Windows will automatically detect the new hardwareand install the necessary software drivers. If Windows does notautomatically install the software drivers, Try Running Windowsupdate, hope it finds the suitable driver

if you are installed latest driver then run the Sound DeviceTroubleshooter by going to control panel search pane, typetrouble shoot, click on find and fix problems, select sound and checkthe issue

you can visit Toshiba site for more information on your satellite bookfor your conveniencehttp://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp?nav=Download&sn=falseclick the link select your model and download the drivers and checkthe issue.

Important Note: This response contains a reference to a thirdparty World Wide Web site. we are providing this information as aconvenience to you. it may change without notice, Microsoft doesn'tgive guaranty on provided links.

Does it Work?

Nikhil

o Edited byNikhil DeshpandeSunday, December 06, 2009 8:59 AMo

o Reply

o Quote

Sunday, December 06, 2009 8:59 AM

MrCheese090 Points

0

Thanks, but....besides checking the bio settings to see if it disabledthe audio settings, which Im not entirely sure how to do, Ive done

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp?nav=Download&sn=falsehttp://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp?nav=Download&sn=falsehttp://social.technet.microsoft.com/profile/nikhil%20deshpande/?type=forum&referrer=http://social.technet.microsoft.com/Forums/en-US/w7itprohardware/thread/e9c2d2a2-d536-4075-8491-f10d16ae150f/http://social.technet.microsoft.com/profile/mrcheese09/?ws=usercard-minihttps://login.live.com/login.srf?wa=wsignin1.0&wtrealm=social.technet.microsoft.com&wreply=https%3A%2F%2Fwww.google.ca%2F%3Fprof%3Drequired%26stoAI%3D10&wp=MBI_FED_SSL&wlcxt=microsoft$microsoft$microsofthttp://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp?nav=Download&sn=falsehttp://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp?nav=Download&sn=falsehttp://social.technet.microsoft.com/profile/nikhil%20deshpande/?type=forum&referrer=http://social.technet.microsoft.com/Forums/en-US/w7itprohardware/thread/e9c2d2a2-d536-4075-8491-f10d16ae150f/http://social.technet.microsoft.com/profile/mrcheese09/?ws=usercard-minihttps://login.live.com/login.srf?wa=wsignin1.0&wtrealm=social.technet.microsoft.com&wreply=https%3A%2F%2Fwww.google.ca%2F%3Fprof%3Drequired%26stoAI%3D10&wp=MBI_FED_SSL&wlcxt=microsoft$microsoft$microsoft

7/29/2019 Upgraded Windows XP to Windows 7

3/6

the rest of what you suggested numerous times. The Toshibawebsite doesn't have this particular driver...although I know it existsbecause Ive read on other forums people having the same issue.

o Reply

o Quote

Sunday, December 06, 2009 9:11 AM

Nikhil Deshpande1,990 Points

0

Hi

you can open Device Manager and verify whether there is anexclamation mark or question in it. If so, please right click it andupgrade the driver. please update BIOS if not updatedVerify whether the "Windows Audio" service is started or not.ClickStart, type Services.msc in the Start Search box.2. Scroll down the list of services, right-click Windows Audio andselect Start .3. Select Properties for Windows Audio and set its StartupType to Automatic .try loading default settings in BIOS (you will get a option to setdefault) check the issue.Are you getting any error?

Nikhil

o Edited byNikhil DeshpandeSunday, December 06, 2009 9:49 AMmoreinfo

o

o Replyo Quote

Sunday, December 06, 2009 9:15 AM

MrCheese090 Points

http://social.technet.microsoft.com/profile/nikhil%20deshpande/?ws=usercard-minihttps://login.live.com/login.srf?wa=wsignin1.0&wtrealm=social.technet.microsoft.com&wreply=https%3A%2F%2Fwww.google.ca%2F%3Fprof%3Drequired%26stoAI%3D10&wp=MBI_FED_SSL&wlcxt=microsoft$microsoft$microsofthttp://social.technet.microsoft.com/profile/nikhil%20deshpande/?type=forum&referrer=http://social.technet.microsoft.com/Forums/en-US/w7itprohardware/thread/e9c2d2a2-d536-4075-8491-f10d16ae150f/http://social.technet.microsoft.com/profile/mrcheese09/?ws=usercard-minihttp://social.technet.microsoft.com/profile/nikhil%20deshpande/?ws=usercard-minihttps://login.live.com/login.srf?wa=wsignin1.0&wtrealm=social.technet.microsoft.com&wreply=https%3A%2F%2Fwww.google.ca%2F%3Fprof%3Drequired%26stoAI%3D10&wp=MBI_FED_SSL&wlcxt=microsoft$microsoft$microsofthttp://social.technet.microsoft.com/profile/nikhil%20deshpande/?type=forum&referrer=http://social.technet.microsoft.com/Forums/en-US/w7itprohardware/thread/e9c2d2a2-d536-4075-8491-f10d16ae150f/http://social.technet.microsoft.com/profile/mrcheese09/?ws=usercard-mini

7/29/2019 Upgraded Windows XP to Windows 7

4/6

0

Hey again,

There is a exclamation mark on a yellow background. Driver is up todate.

I don't know how to update bios.

Windows Audio is not an active process that I can see.

I don't know how to load the default bios.

Will messing with the bio wipe any data? I need some data on here.

Thanks again.

o Reply

o Quote

Sunday, December 06, 2009 9:36 AM

Nikhil Deshpande

1,990 Points

0

HI

if you have not tried, follow thisUninstall the sound driver from system, reboot your system, ifToshiba not released driver for 7, try installing Vista or xp driver incompatibility mode.check the issue. right click on .exe file,properties, hit compatibility tab, run it from XP or vista dependingon the driver you have.

i have searched for it, after restarting press F2 to open Biossettings, search every options and instructions to see the audio

https://login.live.com/login.srf?wa=wsignin1.0&wtrealm=social.technet.microsoft.com&wreply=https%3A%2F%2Fwww.google.ca%2F%3Fprof%3Drequired%26stoAI%3D10&wp=MBI_FED_SSL&wlcxt=microsoft$microsoft$microsofthttp://social.technet.microsoft.com/profile/nikhil%20deshpande/?ws=usercard-minihttps://login.live.com/login.srf?wa=wsignin1.0&wtrealm=social.technet.microsoft.com&wreply=https%3A%2F%2Fwww.google.ca%2F%3Fprof%3Drequired%26stoAI%3D10&wp=MBI_FED_SSL&wlcxt=microsoft$microsoft$microsofthttps://login.live.com/login.srf?wa=wsignin1.0&wtrealm=social.technet.microsoft.com&wreply=https%3A%2F%2Fwww.google.ca%2F%3Fprof%3Drequired%26stoAI%3D10&wp=MBI_FED_SSL&wlcxt=microsoft$microsoft$microsofthttp://social.technet.microsoft.com/profile/nikhil%20deshpande/?ws=usercard-minihttps://login.live.com/login.srf?wa=wsignin1.0&wtrealm=social.technet.microsoft.com&wreply=https%3A%2F%2Fwww.google.ca%2F%3Fprof%3Drequired%26stoAI%3D10&wp=MBI_FED_SSL&wlcxt=microsoft$microsoft$microsoft

7/29/2019 Upgraded Windows XP to Windows 7

5/6

settings,i am not sure exactly where it located.think its intel high defination Audio

o Built-in harman/kardon stereo speakerso

Software Sound 16-bit stereo; Intel High DefinitionAudio,try updating from INTEL siteI am searching for the site, if i get i will upload soon, you can searchfor it.

test the issue

have you performed windows 7 upgrade advisor before installing 7,was there any incompatibility

o Reply

o Quote

Sunday, December 06, 2009 2:36 PM

Rick Dee27,870 Points

0

I upgraded my Windows XP Home to Windows 7 via a 'clean'install yesterday. Since I loaded Windows 7, I have absolutely nosound. I have tried most of the really basic fixes...otherwise Iwouldn't have posted here.

I have a Toshiba P100 PSPA3C-SD300E.

Help!

Go to the Toshiba Support website @ http://support.toshiba-tie.co.jp/windows7/download/Satellite_P100_32_cae.htmand readthe information about installing Windows 7 on your laptop. Themanufacturer is always the best source for the necessary softwareand drivers for your computer.

http://social.technet.microsoft.com/profile/rick%20dee/?ws=usercard-minihttps://login.live.com/login.srf?wa=wsignin1.0&wtrealm=social.technet.microsoft.com&wreply=https%3A%2F%2Fwww.google.ca%2F%3Fprof%3Drequired%26stoAI%3D10&wp=MBI_FED_SSL&wlcxt=microsoft$microsoft$microsofthttp://support.toshiba-tie.co.jp/windows7/download/Satellite_P100_32_cae.htmhttp://support.toshiba-tie.co.jp/windows7/download/Satellite_P100_32_cae.htmhttp://social.technet.microsoft.com/profile/rick%20dee/?ws=usercard-minihttps://login.live.com/login.srf?wa=wsignin1.0&wtrealm=social.technet.microsoft.com&wreply=https%3A%2F%2Fwww.google.ca%2F%3Fprof%3Drequired%26stoAI%3D10&wp=MBI_FED_SSL&wlcxt=microsoft$microsoft$microsofthttp://support.toshiba-tie.co.jp/windows7/download/Satellite_P100_32_cae.htmhttp://support.toshiba-tie.co.jp/windows7/download/Satellite_P100_32_cae.htm

7/29/2019 Upgraded Windows XP to Windows 7

6/6

In the case of your sound, the advice from Toshiba is to use theVista drivers which you can download from the Toshiba Supportwebsite.

o Reply

o Quote

Monday, December 07, 2009 4:52 AM

MrCheese090 Points

0

Problem Solved!

Conexant Audio Driver for Windows Vista (v3.18.0.51; 02-02-2007;2M)

My tech support buddy located the file I needed (above) which fixedmy audio.

File can be found here:

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=DL&os=&category=&moid=1359000&rpn=PSPA0U&modelFilter=P100-SD3:T2400/100GB&selCategory=3&selFamily=1073768663

It's on page two, currently. Just install and reboot laptop.

o Marked As Answer byMrCheese09

http://social.technet.microsoft.com/profile/mrcheese09/?ws=usercard-minihttps://login.live.com/login.srf?wa=wsignin1.0&wtrealm=social.technet.microsoft.com&wreply=https%3A%2F%2Fwww.google.ca%2F%3Fprof%3Drequired%26stoAI%3D10&wp=MBI_FED_SSL&wlcxt=microsoft$microsoft$microsofthttp://social.technet.microsoft.com/profile/mrcheese09/?type=forum&referrer=http://social.technet.microsoft.com/Forums/en-US/w7itprohardware/thread/e9c2d2a2-d536-4075-8491-f10d16ae150f/http://social.technet.microsoft.com/profile/mrcheese09/?ws=usercard-minihttps://login.live.com/login.srf?wa=wsignin1.0&wtrealm=social.technet.microsoft.com&wreply=https%3A%2F%2Fwww.google.ca%2F%3Fprof%3Drequired%26stoAI%3D10&wp=MBI_FED_SSL&wlcxt=microsoft$microsoft$microsofthttp://social.technet.microsoft.com/profile/mrcheese09/?type=forum&referrer=http://social.technet.microsoft.com/Forums/en-US/w7itprohardware/thread/e9c2d2a2-d536-4075-8491-f10d16ae150f/