Upfront & PersonalEngage your stakeholders and gain consensus to

manage change

Mike Shaw

Toyota New ZealandExtranet Project

Upfront & Personal

Engagement + Consensus . =

manageable change

But aren't these just a standard responsibilities of the PM/BA/IA?

Upfront & Personal

Why is engagement so important to this particular project?

• Where are the business drivers?• Unchartered territory• High level of business change

Upfront & Personal

Why is concensus so important?

• Mature vs. Immature strategy• Not just during start-up• Agreeing to disagree

Agenda

• Unpack topic• Background• Engagement• Consensus

Web @ TNZ

Current landscape• Public site – MCMS 2002• Branding concept site - PHP• Intranet – SIB CMS/WSS • Extranet – SIB CMS

Extranet @ TNZ

Purpose & Contents• Knowledge sharing platform for our franchise

network• Transactional links to our mid & back office

systems• Technical, parts & accessories, marketing

resources, image libraries• Technicians forum

The Project

Business Case• Ageing hardware• Scare support/development resource• Integration difficult• Poorly constructed IA• Complex CMS

The Project

Deliverables• A flexible, standardised, supportable platform• More in-house control• A simple yet comprehensive CMS• An intuitive, simple website• Promote a knowledge/comms strategy

Principles

- Lean -

- Simple -

- Self Help -

- Customer Focus -

Approach

Sharepoint development strategy

• H1 – Nuts 'n Bolts• H2 – Bells 'n Whistles• H3 ... H4 … H5 ?

FROM NEWBIES …TO …ROCKSTARS!

Our Engagement Model

Wider Sharepoint community

Business community• Industry uptake• FMGProviders • MicrosoftIndustry professionals• Articles, Blogs, Books …

Internal Stakeholders

Management• TNZ Executive• Strategic workgroups

Infrastructure/Operations Team • Technical project alignment• Windows & Database • Service Desk

Customers – Dealer Pilot Group

Engagement• Workshops• Heuristic evaluation• Personas• Wireframes• Design

Consensus• Share findings with other customers

Customers – TNZ WebChamps

Engagement• Content contributors• Use-cases• Workshops, protoyping• Monthly 'Hui's'

Consensus• Ownership - individual & collective

Development partners

• Analysis & Development – Inov8• Architect - Knowledge Cue• Analysis & Design – BaseTwo

Engagement• Weekly QA/planning sessions• Deployment previews

Project Team

Engagement• Problem solving sessions• Hui's - as and when

Concensus• Sometimes, not always!

Summary

• Be upfront• Consensus• Change small initially

Q & A

Thankyou