RITESH KUMAR SINGH

Mobile: 07024188301 / 9408982760 E-mail: ritesh9955@gmail.com

SUMMARY OF QUALIFICATIONS:

A professional career with 5 years of experience in IT Operations, IT Infrastructure Management, Project Management, installation and maintenance of Local and Wide Area Networks.

EDUCATIONAL QUALIFICATION:

Obtained the BSc IT from Sikkim Manipal University.

Obtained Intermediate of science from Bihar School Examination Board.

Obtained Matriculation from Bihar School Examination Board.

PROFESSIONAL PROFILE:

Eexperience in installation, administration and networking in various environments. Thorough knowledge of Windows Servers; Windows 7; Windows 8, Windows 10. Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy

Management Console (GPMC); DHCP and DNS.

Operating Systems: Windows XP, Windows 7, Windows 8, WINDOWS 2003 & 2008 SERVER.

Software: MS Office 2003, MS Office 2007/10; Symantec Ghost, Acronis, Dame Ware Mini Remote Console, Radmin Remote server, Email client (Exchange, POP & IMAP) etc.

WORK EXPERIENCE:

Period: Nov 2015 to till date:

Senior Engineer in IT Source Technologies Limited. Client Name: -- The Gateway Hotel - Raipur

Job Description:

Providing support for admin area and guest area. Provide support to customer programming staff in all products and perform troubleshoot on all field

inquiries. Monitor all assign cases for customer support and update all activities on company tracking system. Analyse customer issues and develop necessary actions and ensure optimal levels of customer

satisfaction to provide appropriate support for same. Administer all resources and ensure delivery of product fixes within timeframe. Manage all customer issues and if required escalate it to required departments.

Oversaw all night backups and perform routine maintenance on server and administer all network threats and alarms.

Provide solutions to all customers and partners and ensure effective deployment. Research, diagnose, troubleshoot and identify solutions to resolve customer issues Prepare accurate and timely reports Handling behind printer, IP Phones, IP TV, Network related Issues

EXPERIENCE-2

Period: July 2014 to Nov 2015 :

System Engineer in Bhushan Power & Steel Ltd.

Bhushan Power & Steel Limited (BPSL), is a fully integrated 3.5 Million TPA Steel Making Company having turnover of INR 11,288 Crores (USD 1,858 Million) FY14.The Company is certified to ISO 9001:2008 & TS-16949 Quality Standards and ISO 14001:2004 Environment Management Standards.

Job Description:

Providing connectivity (LAN, Internet) troubleshooting and support for approximately 1500 users.

Responsible for installation, administration and maintenance of the networks, network devices,

administration.

Designing and implementation of Network and Server for CCTV.

Using Net I viewer software for CCTV, installing software server & Client. NAS installation and administration.

Provide 24*7 technical support(I.T related) to user

Back up and restoration of user data from server.

Optimize the network for maximum output and work load reduction, maintain excellent H/W &

S/W inventory and reports for the management.

Used Asset Insight to keep track of the software installed on the PCs and then use Ghost and

Acronis to create images.

Software installations & Supports remotely and physically.

Providing Remote support through RADMIN, RDP & PROXYADMIN for technical issues.

EXPERIENCE-3

Worked at InTarvo Technologies Ltd. as Desktop Support Engineer.

Duration Oct 2013 to July 2014.

Working site (Tata Power Ltd).

WORK DETAILS

Network monitoring on daily basis LAN/WI-FI. Network troubleshoot LAN/WI-FI. SCCM Compliance monitoring on daily base. AV Compliance Monitoring on daily base. Unauthorized software Compliance Monitoring on week. Video Conferencing support. Installation/configuration applications as per company required. Laptop, Desktop configuration as per SOE. New Laptop, Desktop Allocation to users. Outlook configuration. VPN configuration for remote user. Printer configuration and installation. Vendor coordination like Lenovo, HP, Dell. Technical support to the Various Functions of MPL

EXPERIENCE -4

Worked at Crystal Solution Pvt Ltd as a Helpdesk Engineer.

Duration Apr 2011 to Oct 2013.

Client side: - Tata Teleservices Limited.

WORK DETAILS

IT ASSET Management BIHAR & JHARKHAND. Physical verification of Assets in every 6 month. Incident Management. ITSME SLA Monitoring. Outlook configuration. SAP client installation. Symantec DLO client installation for user data backup. Symantec client installation for virus protection. SCCM client installation for patch or software update. New laptop allocation to new User. IE related troubleshooting. New PC, Laptop configuration as per SOE. Tracking incident ticket using ITSME portal. OS migration from Windows XP to Windows7. CRM, TIPPS installation

Printer configuration local as well as network. Local area network troubleshoots. Array VPN configuration. Unlock and reset user id using AD console. Technical support to the Various Functions of TTSL. Vendor Coordination.

Personal Profile:

Name: Ritesh Kumar Singh.Father’s Name: Harendra SinghMarital Status: Single.Date of birth: 10-06-1992.Nationality: INDIAN.Language Known: Hindi, English.Location: Raipur , Chhattisgarh.

Declaration & Signature:

I hereby affirm that the information in this document is accurate and true to the best of my knowledge.

Place:

Date: (Ritesh Kumar Singh.)