Muhammad Ayaz Ahmed S/O Muhammad Ahmed Address: House No. 70, Street No. 3, Scheme No. 2, Nai Abadi Mustafabad Dharampura Location: Lahore, Pakistan Total Experience: 7 years Email: ayazatplc@gmail.com Skype: ayazatplc

Summary: A dynamic professional with over 7 years of experience in IT Operations, IT Infrastructure Management, System Administration, New Technology Implementation, A keen planner & implementer with demonstrated abilities in IT operations management and new technology implementation for streamlining IT related operations. Expertise includes Microsoft Windows Server 2003/2008/2012 domain environment, Engineering Applications, P6, Sap, Office 365, Active Directory, FSMO Roles, DNS, DHCP, ISA,, Servers Data, Virtualization, V sphere, VMware, ESXI Hyper-V, Vcenter, Vsphere Client, Vsphere Web Client, Virtual center server appliance, Cisco 2950, Cisco 3550 switches,

Objective: I am seeking a challenging position to serve in organization offering job satisfaction, challenging work environment and immense opportunities for career development purely based upon achievements and results, permit me to practicing and expanding my skill set and knowledge base. I am equally comfortable for a Service Desk Manager and System and Network Administrator.

As a result of my developed analytical problem solving skills and ability to learn new tasks and concept abstractions quickly, I am also more than willing to accept a position in any new field that I have not yet had the opportunity to work in.

Qualification: BCS Virtual University of Pakistan

Year 2014

Certification: CCNA (Security) CORVIT

Jan 2016

ITIL Foundation Version 3 ICT Integrator Nov 2015 Enterprise Routing and Switching ICT Integrator Nov 2015 CCNA

CORVIT Nov 2014

Work Profile: Domain Migration DESCON Integrated Projects Limited

• Profile backups • Domain configuration at systems • New profile building

EDN Migration DESCON Integrated Projects Limited

• Replacement of Un-managed switches • Configuration backups • Latest OS installation • Deployment of configuration script on switch • VLAN configuration • VTP configuration • IP Camera configurations • Static IP Port & Devices configuration

Lotus Notes to O365

DESCON Integrated Projects Limited

• Installation of Office365 • Outlook Configuration • NSF to PST file conversion

Expertise:

Microsoft Windows Server 2008 R2, Active directory, Office 2013, Office 2010 Support. Active Directories Domain Controllers, Terminal Server, File Server, DHCP,

DNS, Group Policies Management, Sites and Services, Load balancing, RDS. Client Support Level 1, Level 2 and Level 3 support, MISC. Virtualization (VM Ware, Virtual Box & Hyper-V, ESXI, Virtual center server appliance, vsphere client and

vsphere web client), Knowledge of Routing Protocols, Subnetting, Knowledge of RAID technology. Operating System. Windows Server 2012, Window Server 2008/2008 R2, Windows Server 2003, Windows 8, Windows 8.1 Windows Vista, Windows 7.

Experience:

Assistant IT Manager Oct, 2016 – Present. Smartech Consulting PVT, LTD.

• Installation, Configuration and Management of ESXI Hypervisor. • Installation, Configuration and Management of Vsphere Server. • Installation, Configuration and Management of Vsphere Client. • Installation, Configuration and Management of Vcva/ vcsa • Installation and Management of vshpere web client. • Active Directory Management. • Group policy Management

• File Server Management. • Mikrotik Router Management. • Attendance Machine Monitoring and Troubleshooting. • EnGinus Wifi AP Management. • Cisco switch 3035 Management. • Inventory Management. • Manage and monitor all installed systems and infrastructure Install, configure, test and maintain operating systems, application software and system management tools • Proactively ensure the highest levels of systems and infrastructure availability • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes • Maintain security, backup, and redundancy strategies. • Provide 2nd and 3rd level support • Liaise with vendors and other IT personnel for problem resolution

Associate Service Desk Manager July, 2016 – September 2016.

DESCON Integrated Projects (Pvt.) Limited • Assist Service Desk Manager. • Administration and management of Service desk Engine. • Take backup of Service Desk Manager of weekly basis. • Take overall responsibility for incident management and request fulfillment on the Service Desk. • Producing statistics and management reports on Weekly and Monthly basis. • Report to managers on any issue that could significantly impact the business • Supervision of System support Team. • Act as a further escalation point for Staff. • Acting as an escalation point where difficult or controversial calls are received • Arranging staff training and awareness sessions • Assigning Ticket to Staff with strong follow up. • Installation and configuration of SQL Server. • Maintain software installation guidelines and procedure for Engineering and other applications. • Follow up the incident raise on level 2 and 3 efficiently. • Evaluate the performance of Support Staff • Identify the root cause of frequently raising issue, and prepare strategies to resolve them with proactive approach. „

Senior System Support Engineer July, 2013 – June 2016

DESCON Integrated Projects (Pvt.) Limited • Access Layer Cisco switches (2960, 2950) info • Installation & troubleshooting of operating systems (Win 8, Win 8.1, Win 10) • installation and configuration of Access layer switch • VLAN configuration of ports • IP Camera configurations • Configuration of VTP • Installation and Configuration of TCP/IP based network services • Maintenance and troubleshooting of Hardware. • Inventory management • Installation of General and Engineering Applications

Network Administrator Feb, 2010– June, 2013

Virtual University of Pakistan • Installation & troubleshooting of operating systems (Win Server 2003, Win Server 2008) • Deployment of Network Infrastructure Services ( i.e. DNS, DHCP & Security) • Deployment and Management of Active Directory Services (ADS) • Group Policy Management • Maintenance & Troubleshooting of Hardware (Printers, Scanners, CCTV Camera etc.)

Strengths:

• Team Player • Eager to learn through challenging tasks • Adaptable to any environment • Innovative • Effective Time Utilization • Planning and execution tasks productively • Ability to handle multiple priorities • Strong customer service orientation

Personal:

• Date of Birth : December 19, 1988 • Nationality : Pakistani • CNIC : 35201-9862331-3 • Passport No. : CM1173311 • Religion : Islam • Languages : English, Urdu, Punjabi • Contact No : 03374858816 / 03349779449