Update The Best Contact Center Indonesia 2014
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Transcript of Update The Best Contact Center Indonesia 2014
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The Best Contact Center
Indonesia 2014(Revisi : 20 Maret 2014)
Indonesia Contact Center Association (ICCA)
Secretariat : Jl. Asem Baris Raya No. 8B Jakarta Selatan 12830
email : [email protected] phone : +62-21-8379-5599
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HANYA UNTUK ANGGOTA ICCA(INDONESIA CONTACT CENTER ASSOCATION)
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WAJIB MENGIKUTI SALAH SATU KATEGORI
KORPORAT
PRESENTASI, JAMBORE ATAU TALENT
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REGISTRASI SECARA ONLINEWWW.ICCA.CO.ID
BATAS AKHIR : 17 APRIL 2014
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KORPORAT :
• Presentasi (4 Kategori
Operations, HR Retention,
Technology Innovation dan
Business Contribution)
• Jambore (3 x 4 Pemenang)
• Talent (3 x 4 Pemenang)
INDIVIDUAL :
• Inbound : 23 Kategori (4
Pemenang Per Kategori)
• Outbound : 4 Kategori (4
Pemenang Per Kategori)
• Customer Service : 3
Kategori (4 Pemenang Per
Kategori)
1 GRAND CHAMPION, 3 RUNNER UP
& 10 TOP-10 WINNERS
THE BEST CONTACT CENTER INDONESIA
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The Best Creative-
Team : Lomba
Kerapihan dan
Ketahanan Tenda (3x
Penilaian : Sore, Pagi
dan Siang )
The Best Smart-
Team : Lomba
Kecerdasan (2x)
The Best
Teamwork : Lomba
Ketangkasan (3x)
JUARA UMUM JAMBORE
LOMBA JAMBOREMAX 2 TEAM, 12 PESERTA PER TEAM
10 PEMAIN INTI + 2 CADANGAN (6 PRIA + 6 WANITA)
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The Best Writing :
• 1 tulisan per hari (5-
11 Mei).
• 1000 kata per tulisan.
• Jumlah like, reach
dan komentar positif
yang diberikan oleh
pembaca.
Team : 3 Orang
The Best Singing :
Lagu wajib :
• Mars Contact Center
atau Mars
Perusahaan.
• Bendera, Coklat
• Laskar Pelangi, Nidji
• Kita bisa, Official
Song ASEAN Games
2011
• Pesawatku, Nugi
Lagu Pilihan : Bebas
Team : 4-10 Orang
The Best Dacing :
• Tarian Tradisional
• Tarian Kreasi
(tradisional mix
dengan
kontemporer).
Team : 4-20 Orang
LOMBA TALENTMAX 2 TEAM, WAKTU 15 MENIT PER TEAM
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BANDUNG
SEMARANG
MEDAN
SURABAYA
JAKARTA
MAKASSAR
MAX. 2 SITE
KORPORAT
MAX. 3 PESERTA
INDIVIDUAL
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PEMBATASAN INDIVIDUAL
MENANG 2X BERTURUT-TURUT
PLATINUM atau 2X MENANG DI KATEGORI YANG SAMA
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Kategori
The Best
Programs.
The Best
Operations
The Best HR
Retention
Program
The Best
Business
Contribution
The Best
Technology
Innovation
Jambore
Contact Center
The Best Creative-
Team (*)
The Best Smart-
Team (*)The Best Teamwork
The Best Talent The Best Dancing The Best Singing The Best Writing (*)
Kategori Korporat
(*) Kategori Baru
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Kategori Individual
Kategori Inbound Outbound Customer Service
Manager <100 seats > 100 seats All Seat All Seat
Supervisor <100 seats > 100 seats
Trainer <100 seats > 100 seats
IT Support <100 seats > 100 seats
Workforce Management <100 seats > 100 seats
Quality Assurance Staff <100 seats > 100 seats
Back Office Staff <100 seats > 100 seats
Team Leader ≤30 31 – 150 >150 All Seat All Seat
Customer Service All Seat
Agent Regular ≤30 31 – 150 >150
Agent English (*) All Seat
Agent Social Media (*) All Seat
Agent Premium (*) All Seat
Telesales All Seat
Telemarketing All Seat
(*) Kategori Baru
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Penilaian Individual
5-8 Mei 2014, Balai Kartini
• Metode : Test Tertulis, Presentasi dan 1
Pertanyaan Fish-Bowl
• Waktu Presentasi :
• Agent, Back Office, Telesales, Telemarketing
dan Customer Service : 15 menit.
• Team Leader, IT Support, WFM dan Quality
Assurance Staff : 20 menit.
• Supervisor : 25 menit.
• Trainer dan Manager : 30 menit.
• Juri : Vote lock.
• Nilai min. 70 dapat sertifikat
• Template Presentasi : dikumpulkan 30 April
• 10 halaman (9 aspek penilaian).
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Penilaian Korporat
5-8 Mei 2014, Balai Kartini
• Metode : Presentasi.
• Waktu Presentasi :
• Operations : 90 menit.
• HR Retention Program, Technology danBusiness Contribution : 30 menit.
• Juri :
• Luar Negeri.
• Dalam Negeri.
• Nilai min. 60
• Template Presentasi :
• 63 Halaman (9 aspek penilaian) untuk semuaaspek The Best Operations, The Best Tech Innovation, HR Retention, dan Business Contribution.
• Jika hanya mengikuti salah satu kategori The Best Tech Innovation, HR Retention, atauBusiness Contribution, dapat mengisi bagianyang ditentukan.
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