update conflict.ppt
Transcript of update conflict.ppt
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Hanan Abbas Assistant ProfessorOf Family Medicine
Conict management
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Learning Objectives
1. To define “conflict”
2. To review typical conflicts, andpossible methods generally sed!. To become familiar with necessary
s"ills in resolving conflicts
http://sonjakreis.girlshopes.com/conflicttheoryofmanagement/
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What is conflict?
• A battle, contest or opposing forces existingbetween primitive desires and moral, religious
or ethical ideas ( Webster’s Dictionary)
• A state of incompatibility of ideas between twoor more parties or individuals
onflict management is the practice of
identifying and handling conflict in a sensible,
fair and efficient manner
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CONFLICT HAPPENS
Confict is…•a normal, inescapablepart o lie
•
a periodic occurrencein any relationship
•an opportunity to
understand opposingpreerences and values
•ENERGY
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Conficts, dierences, disagreements
Natural result o people or!ingtogether
"ue to#
$ersonal actors
%alues
&ocial actors
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Conficts, dierences, disagreements
Can be constructive
E'citing
Rereshing
Good or (ob perormance
1.05 Understand concepts of teamwork
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Research indicates that the ma(or actor inunreasonable rigidity is…
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&ome teammembers simplyturn their bac!s
on the teameortaltogether…))
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!ypes of conflict
• Inter-personal and intra-
personal• Inter-group and intra-group
• Competitive and Disruptive
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onflict "rocessAntecedent conditions
"erceived conflict #elt onflict
$anifest behavior
onflict %esolution&r 'uppression
%esolution aftermath
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#ntecedent $onditions
Scarce Resources
Conficting attitude
Communication barriers Need or consensus
Unreso!ed "rior conficts
#no$edge o se and ot%ers
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%ow to create conflict&
Not being a roe mode
Ta&e credit' no recognition
(e )udgmenta
Send $ritten messages
Subordinate s%oud come to see me
*a&e +ourse inaccessibe to +our team
Indi!idua ,s team a""roac%
Teing t%em- Consuting t%em- Or deciding $itt%em-
Come tomorro$
Introduce c%ange $it%out consutation or
discussion
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'eneral cases of
conflicts Poor+ de.ned goas
/i!ergent "ersona !aues
Lac& o coo"eration0trust Com"etition o scarce resources
Uncear roes0ac& o )ob
descri"tion
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(ffects of conflict in
organi)ations Stress Absenteeism
Sta1 turno!er /e2moti!ation
Non2"roducti!it+
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Methods to deal with conicts
Competition (win-lose situation
Accommodation (win-win
situation A!oidance (lose-lose situation
Compromise (lose-lose situation
Collaboration (win-win situation
.!.Israr
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*teps to resolve
conflicts Assure "ri!ac+ Em"at%i3e t%an s+m"at%i3e Listen acti!e+ *aintain e4uit+
Focus on issue' not on"ersonait+ A!oid bame Identi+ &e+ t%eme Re2state &e+ t%eme
re4uent+ Encourage eedbac& Identi+ aternate soutions 5i!e +our "ositi!e eedbac& Agree on an action "an
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+revention
Pre!enti!e Strategies "etermine ground rules
&et goals Get team agreement
Communicate openly
Everyone has a voice and everyone listens
*a!e sure all members ant to resolve theconfict
1.05 Understand concepts of teamwork
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%ow to prevent conflicts
Fre4uent meeting o +our team Ao$ +our team to e6"ress o"en+
S%aring ob)ecti!es Ha!ing a cear and detaied )ob
descri"tion /istributing tas& air+
Ne!er critici3e team members "ubic+ A$a+s be air and )ust $it% +our team (eing a roe mode
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anaging Team $onflict
Generate solution options
+eam members must agree onhich solution is mostappropriate
mplement solution option
1.05 Understand concepts of teamwork
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/iscuss one issue at a time
Cari+ assumptions
E6"ore interests and eelings
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Reait+ test - s this doable.
/urabiit+ test - s this durable.
Interest test - "oes this meet allparties/ interests.
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7ou must create and su""ort ateam en!ironment o
OPENNESS, TRUTH,
HONESTY
and SELF-AWARENESS
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-(#/(0#s the “official” team leader, or a manager,there are many ways of committing “teamicide”. #short list of the most common teamicidetechnies inclde
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/eensi!e management
(ureaucrac+
P%+sica se"aration Fragmentation o "eo"e8s time
9uait+ reduction o t%e "roduct
P%on+ deadines
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"eensive management :Peo"e $%o ee untrusted %a!e
itte incination to bond toget%erinto a coo"erati!e team;<
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Handling conflict Handling conflict
* If t"e conflict is a "ealt"# one$ allow.%If t"e conflict is temporar#$ smoot".
%&nticipate conflict and endeavor to prevent
it.
%Contain conflict so t"at$ it doesn't grow to
t"e point w"ere it t"reatens important
activities.
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* (educe or eliminate conflict )# managementaction.
%(educe$ "as a num)er of su)- strategies oralternatives.
1-&r)itration$ its aim is to address a particular
episode of conflict.
*-(ules and procedures aim eit"er to reduce
or at least contain.
+"e# are a good solution to continuing
structural conflict.
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,-Coordination ma# )e needed w"en t"econflict is not so routine t"at it can )e covered
)# a rule or procedure$ )ut is freuent enoug"
to demand some continuousl# availa)le
means of resolution.
+"is usuall# involves identif#ing a person to
act in a coordinating role.
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4-Confrontation can )e useful$ )ut is a risk#
strateg#.
It ma# make t"e conflict worse unless it is
used under specific conditions if t"e issue
can )e clearl# defined and discussed openl#/.
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5-eparation could )e used )efore conflict
s#mptoms appear$ or it could )e used after a
conflict "as )egun.
It can onl# work in circumstances in w"ic"
t"e tasks of t"ose separated are not "ig"l#interdependent$ or w"ere t"e conflict is likel#
to )e )rief.
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If you are going to win
games, you had better beready to adapt
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$onclsion
Confict is una!oidabe
Com"e6it+ o organi3ationareations%i"
Interaction among $or&ers
/e"endence o $or&ers on oneanot%er
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$onclsion 3$ont4d5
Confict is a %eat%+ sign
not a negati!e "rocess
It refects d+namics
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$onclsion 3$ont4d5
Poor+ managed conficts
Una!orabe $it% counter "roducti!eresuts
Probems and negati!e attitude
=e managed conficts
Stimuate com"etition Identi+ egitimate di1erences Po$eru source o moti!ation
Evaluation Questions
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Evaluation Questions
a; Strong+a; Strong+
agreeagree
b; Agreeb; Agree
c; /isagreec; /isagree
d; Strong+d; Strong+
disagreedisagreee; /on8t &no$e; /on8t &no$
found the presentation material easy to understand
* !his session increased my +nowledge of the subect presented
- will be able to use some of the nformation from this session in the
future. !he presenter was well prepared for the session
/ !his presentation should be repeated in future semesters
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!han+ 0ou