Update Changes in Key Executive Particulars

USER GUIDE ON TRAVEL AGENT’S

UPDATE CHANGES IN KEY EXECUTIVE’S

PARTICULARS AND CHANGE IN APPOINTMENT

OF KEY EXECUTIVE

User Guide on Update Changes in Key Executive Particulars

P g 2

TRAVEL AGENT LICENSING AND REGULATORY REVIEW – VER 1.0

Contents

Contents ........................................................................................................................................................ 2

Important information that you need to know ............................................................................................... 3

Section 1 – Update Changes in Key Executive’s Particulars ............................................................................. 4

1.1 How to update changes in Key Executive’s particulars on TRUST ........................................................ 5

Section 2 –Change in appointment of Key Executive ...................................................................................... 9

2.1 How to update change in appointment of Key Executive on TRUST .................................................. 11


P g 3


Important information that you need to know

Logging into Travel Related Users’ System (TRUST)

All Travel Agents have a Travel Related Users’ System (TRUST) account. (https://trust.yoursingapore.com/)

To update changes in licensee’s particulars, please log into the TRUST website with your User ID and

password.

Forgotten/misplaced your TRUST UserID and/or password?

Please utilise the password reset function on the TRUST website to reset your password under the “Forgot

Password” link. Your TRUST password will expire every 90 days for security reasons.

The Password reset will be sent to the Key Executive email registered in TRUST.

The Password reset is only valid for 15 minutes.

Please ensure the Key Executive email registered in TRUST is valid.

For further assistance on password reset

You may contact the TRUST Helpdesk at:

Email: [email protected]

Tel: 6778 1845

The operating hours of the TRUST Helpdesk are Monday to Friday, 9am to 6pm.

Correspondence on licensing matters will be via email

Singapore Tourism Board (STB) will be sending out correspondence regarding licensing matters via email.

Hence, it is important to ensure that the licensee’s email address and contact details are updated with STB.

Useful Contacts

Subject of Inquiry Contact Email Address Telephone

No.

Travel Agent Licensing STB [email protected] 6736 6622

TRUST Technical Helpdesk

- For inquiries relating to TRUST password

reset, TRUST technical issues

TRUST

Helpdesk

[email protected].

sg

6778 1845

On-line Business Licensing Service (OBLS)

Technical Helpdesk

- For inquiries relating to change in

company particulars, change in company

address, change /update of Key

Executive, application of new branch

licence etc

OBLS

Helpdesk

[email protected] 6898 1595


P g 4


Section 1 – Update Changes in Key Executive’s Particulars

- All licensees are required to notify the Board within 14 days of any change of address of the

following.

i) Key Executive’s contact details such as phone/mobile numbers, and email addresses

via the Update of Business Particulars Form (Annex A)

- This is to allow the Board to locate and contact the licensees and the key contact person when the

need arises.

- This requirement is legislated under the Travel Agents Regulations, Regulation 6:

A licensee shall notify the Board within 14 days of –

(a) any change of -

(i) address of its place of business; or

(ii) its contact details; and

(b) the establishment of any other place of business.

- If there is a change in residential address for the Key Executive, please submit soft copies of the

following supporting documents to [email protected] with the subject: Change in KE details for [TA

no. & Name]:

i) A copy of the Key Executive’s NRIC (Front & Back) reflecting the latest residential address

ii) An updated copy of your company/firm’s ACRA business profile


P g 5


1.1 How to update changes in Key Executive’s particulars on TRUST

- Log on to TRUST.

- You will be directed to the home page, as shown in Figure 1.

- For changes to the Key Executive’s particulars, refer to Figure 1, as circled in red.

Figure 1


P g 6


- Click on the relevant link for the activity that you want to perform and you will be re-directed to

the Enterprise One portal, Online Business Licensing Service, to update on your office particulars

and personnel details, as shown in Figure 2.

- Check on the box located next to “Travel Agent Licence” (Figure 2, circled in red) and click on the

“Next” button.

Figure 2

- You will be directed to a page requesting for your confirmation to proceed with the update, as

shown in Figure 3.


P g 7


Figure 3

- You will be required to enter the UEN Number of your travel agent and then prompted to enter

your SingPass to proceed, as shown in Figure 4.


P g 8


Figure 4

- After the SingPass authentication, please proceed to update the particulars as necessary and

complete the application.


P g 9


Section 2 –Change in appointment of Key Executive

- All licensees are required to appoint another key executive within 6 months of any change in the

Key Executive ceasing to carry out his duties.

- The Key Executive is the official contact person for the Board to liaise with when the need arises. As

he will be responsible for managing the travel agency, some managerial experience is important to

uphold professionalism in the travel agent industry.

- For the appointment of a new Key Executive, please submit soft copies of the following supporting

documents to [email protected] with the subject: Change in KE for [TA no. & Name] :

i) New Key Executive’s resume

ii) New Key Executive’s NRIC (front & back)

iii) Letter of appointment and Directors’ Resolution for the appointment of the new Key

Executive, printed on company’s letter head and signed by all directors with a valid

company stamp

iv) An updated copy of your company/firm’s ACRA business profile

v) Update of Business Particulars Form (Annex A)

vi) Key Executive declaration form signed by the new Key Executive (Annex B)

- For appointment of a new Key Executive, he/she should be:

i) A Singaporean, Permanent Resident or a foreigner holding a valid employment pass.

An employment pass of minimum one year validity period is required if the Key

Executive is a foreigner.

ii) A Director of the Company, or an equivalent to the head of the company with at

least 1 year of managerial experience, who is responsible for the proper

administration and management of the affairs of the travel agent.

iii) For sole-proprietor or partnership, the Key Executive should preferably be the sole

proprietor (Owner) / Partner


P g 1 0


Section 2 –Change in appointment of Key Executive

- This requirement is legislated under the Travel Agents Regulations, Regulation 17:

(1) Every licensee shall appoint a key executive officer and shall ensure that the key executive officer

is responsible for the proper administration and management of the affairs of the travel agency.

(2) A key executive officer appointed under paragraph (1) shall carry out his duties referred to in that

paragraph.

(3) A key executive officer appointed under paragraph (1) shall be contactable at any time.

(4) If a vacancy occurs in the post of key executive officer by reason of the death, resignation,

revocation of appointment of the key executive officer, the licensee shall –

a) within 2 weeks of the key executive officer ceasing to carry out his duties, notify the Board that

fact: and

b) within 6 months of the key executive officer ceasing to carry out his duties, appoint another key

executive officer in accordance with paragraph (1)


P g 1 1


2.1 How to update change in appointment of Key Executive on TRUST

- Log on to TRUST.

- You will be directed to the home page, as shown in Figure 1.

- For changes to the Key Executive’s particulars, refer to Figure 1, as circled in red.

Figure 1


P g 1 2


- Click on the relevant link for the activity that you want to perform and you will be re-directed to

the Enterprise One portal, Online Business Licensing Service, to update on your office particulars

and personnel details, as shown in Figure 2.

- Check on the box located next to “Travel Agent Licence” (Figure 2, circled in red) and click on the

“Next” button.

Figure 2

- You will be directed to a page requesting for your confirmation to proceed with the update, as

shown in Figure 3.


P g 1 3


Figure 3

- You will be required to enter the UEN Number of your travel agent and then prompted to enter

your SingPass to proceed, as shown in Figure 4.


P g 1 4


Figure 4

- After the SingPass authentication, please proceed to update the particulars as necessary and

complete the application.


P g 1 5


ANNEX A

Update of Business Particulars Form [Renewal]

Please fill up this form and submit the soft copy (along with any supporting documents) to the Travel Agent Licensing & Regulatory Review Department, to [email protected] All fields are mandatory.

A. Business Information

Name of Company:

TA Licence No:

Official Business Address :

Office Phone No:

Fax No:

Company Website: Official Email Address: (All correspondences will be sent to this email address)

B. Key Executive’s Particulars

Full name:

NRIC No:

Date of Birth: (DD/MM/YYYY)

Residential Address:

Residential No:

Mobile No:

Email Address:

C. Branch Business Information (if applicable)

Branch Business Address:

Phone No:

Fax No:


P g 1 6


ANNEX A

Additional documents to be submitted:

- If there are changes in the company address, please provide the following documents: 1) Certificate of stamp duty of the premises/ Strata Title showing the leasing of a minimum period of one

year/purchase of the business premises 2) For Home Office premises, documents showing approval from the relevant authorities (Housing

Development Board/Urban Redevelopment Authority) should be submitted

- If there is a change in residential address for the Key Executive, please provide the following documents:

iii) A copy of the Key Executive’s NRIC (Front & Back) reflecting the latest residential address

iv) An updated copy of your company/firm’s ACRA business profile

Please Note:

In accordance to the Travel Agents Regulations, Regulation 6:

A licensee shall notify the Board within 14 days of -

(a) any change of - i) address of its place of business; or ii) its contact details; and

(b) the establishment of any other place of business.

Declaration:

I, ________________________________________________, Key Executive of Travel Agent

Licence _____________, of ______________________________ do hereby acknowledge and

confirm that all documents and information submitted are true and accurate.

SIGNATURE & COMPANY STAMP DATE

(Company Name)

(Name)


P g 1 7


ANNEX B

KEY EXECUTIVE’S DECLARATION FORM

To Singapore Tourism Board

UEN/ACRA Registration No.:

Name of Travel Agency:

* Please delete Points 4, 5 and 6 accordingly

I, _________________________________________________________________________, NRIC No ./FIN No. _________________________ desire to be the Key Executive of the above Travel Agency and declare the following:

1) I am not an undischarged bankrupt;

2) I am a person of good fame and character;

3) I am a person who is a fit and proper person to hold a travel agent licence;

4) I have/have not* been convicted of any offence involving dishonesty, fraud or moral turpitude

within a period of 5 years preceding the date of this declaration; If you have been convicted, please provide details of the conviction: ____________________________________________________________________

5) I have/have not* been convicted of any offence under the Travel Agents Act and Regulations (Cap.334) within a period of 5 years preceding the date of this declaration; If you have been convicted, please provide details of the conviction: ____________________________________________________________________

6) I have/have not* contravened or is contravening any of the provisions of the Travel Agenst Act and Regulations (Cap. 334) within a period of 2 years preceding the date of this declaration; If you have contravened the provisions, please provide details: ____________________________________________________________________ ____________________________________________________________________


P g 1 8


7) I have never been the key executive of a travel agency (licensed under the Travel Agents Act &

Regulations) where the licence has been revoked, suspended or non-renewed by the Singapore Tourism Board or the Minister for the Ministry of Trade and Industry within a period of 2 years preceding the date of this declaration;

8) I have read the Travel Agents Handbook1 and the Travel Agents Act and Travel Agents Regulations2 and agree to abide to all the articles and conditions within them.

9) **All the information provided in this document is true and accurate.

______________________________ __________________ (Signature of Key Executive) Date

** Section 13 of the Travel Agents Act states that “Any person who in any application for a licence makes any statement which is not correct in any material particular shall be guilty of an offence and shall be liable on conviction to a fine not exceeding $5,000”.

1 Posted in TRUST website, https://trust.yoursingapore.com/trust/DirectorCtrl?module=tahandbook

2 Posted in TRUST website, https://trust.yoursingapore.com/trust/DirectorCtrl?module=taactregulation

Update Changes in Key Executive Particulars

Documents

Transcript of Update Changes in Key Executive Particulars