INTACT PLACENEWS & VIEWS

FALL 2015

UPCOMINGEVENTSOctober 12 – 23Donations received forWaste Reduction WeekPage 2

October 22Green CalgaryWorkshopPage 7

October 31Children’sHalloweenParty

November 4-6Fall Farmers‘ MarketPage 4

November 16 andDecember 4Veteran’sFood BankPage 4

Please mark your calendar andjoin us for the Fifth Annual Children’sHalloween Party! The event will takeplace in the Winter Garden at JamiesonPlace on Saturday, October 31, 2015 from 10:00 am to noon. The party will include:

• A magic show

• Light refreshments

• Pumpkin decorating (pumpkins can be taken home)

• Balloons

• Arts and crafts

• Halloween photos

• And lots of fun!!!...

Stay tuned for an invitation with more information, and in the meantime,click on these links to visit websites that will help you to get ready forHalloween this year…

The history of Halloween

Pumpkin carving ideas

What do pop cans and wishes have in common?

Over the past few years, we have supported the Children’s Wish Foundation (Calgary Chapter)through our building pop can recycling program. As of September, 2015, we have raised morethan $16,000 for this charity.

The Foundation is a national non-profit organization dedicated to fulfillinga favorite wish for children diagnosed with life threatening illnesses.Our contributions have funded a number of wishes and we will continueto keep you updated on the ongoing amount donated and on stories ofwishes come true in future newsletters.

In the meantime, keep recycling those pop cans. Who knew they would be the things dreamsare made of?

AROUNDTHE BUILDING

2

INTACT PLACE COOKS

Pumpkin Bread

Oh, pumpkin season! There’s a chill in theair, kids and adults alike are planning theirHalloween costumes, and carving pumpkinsare pouring out of the local market. Now’sthe time for some pumpkin bread!

MethodPreheat oven to 350 degrees and butter insideof an 8 x 4 x 3 inch loaf pan

Whisk together...

• 1 1/2 cups (200g) flour

• 1/2 teaspoon of salt

• 1 cup (200 g) sugar

• 1 teaspoon baking soda

• 1 teaspoon ground ginger

• 1/2 teaspoon cinnamon

• 1/2 teaspoon nutmeg

• 1/2 teaspoon allspice

In a separate bowl mix together...

• 1 cup (240 ml) canned pumpkin orpumpkin purée

• 4 ounces (1 stick, 112 g) butter, melted(can sub 1/2 cup light olive oil)

• 2 eggs, beaten

• 1/4 cup water

• 2 teaspoons molasses

• 1 teaspoon orange zest (optional)

• 1/2 cup (120 ml) chopped pecans orwalnuts (optional)

Add dry ingredients to wet ingredients and stirtill just combined. Then pour the batter into theloaf pan and bake for 45-60 minutes, or until atester in the centre of the loaf comes out clean.

Optional Orange Glaze:

• 1 cup powdered sugar

• 2 Tbsp orange juice

• 1 teaspoon orange zest

• 1/4 teaspoon vanilla

Drizzle glaze over cooled bread thathas been removed from the pan.

Recipe taken from http://www.simplyrecipes.com

Recycling clothing during Waste Reduction Week

A donation box for Jacket Racket will be in the main lobby from October 12-23 duringwaste reduction week. Jacket Racket has been providing clean, gently used winterclothing to Calgary children since 1988.

The concept was developed byteachers who noticed studentscoming to school without properjackets. Now, the project runsevery year from mid-October tomid-November. New or gentlyused coats, snow pants, hatsand mittens are collected, sorted,cleaned, and then distributed bya group of dedicated volunteersthroughout the local schoolsystem and emergency shelters.

Please look through your winter clothing to see if there areitems not being used but still in good shape that can help tokeep Calgarians warm this winter. For more informationplease visit www.jacketracketcalgary.com.

Bentall Stampede Breakfast...a foot stomping good time!!!

Once again we had a great turnout for our 2015Stampede breakfast. The crowd enjoyed westernhospitality including delicious food, lots of laughs,and great western entertainment.

Bentall Kennedy was pleased to host the event and also to support Children’s CottageSociety through proceeds from raffle tickets and the 50/50 draw. Calgary Children’sCottage is committed to preventing harm and neglect to all children and building strongfamilies through support services, respite programs and crisis nurseries. With your help,we raised $1,807 to support their important work in our community.

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AROUNDTHE BUILDING

WHAT IS ClikFIX?Bentall Kennedy is committed to meetingthe needs and expectations of our tenantsin an effective and timely manner. To dothis, we have designed a proprietaryServCtr system called ClikFIX that allowsus to custom-configure the service levelrequirements of the properties we manage,and to closely monitor our progress inresponding to each service requestwe receive.

HOW DOES ClikFIX WORK?• A tenant or other user contacts our

service centre by telephone, web,email or fax.

• Each request forinformation or servicesis processed by a BuildingService Representative(BSR).

• If a user has requestedroutine information, theBSR simply answers the questionand logs the transaction for futuretracking.

• If a service request is placed, the BSRprocesses the request and a work order isgenerated. The work order is immediately routed electronically to the appropriatebuilding operations personnel orapproved contractor.

• Users who are designated as keycontacts can choose to be automaticallynotified of key events around a service –a particularly useful feature for largertenants with multiple requestsoutstanding at any given point in time.

• When the work is completed, the jobstatus is updated to “Resolved”.

• Prior to closing the work order, theassigned technician will add finalcomments and cost information,if applicable.

WHAT HOURS DOES ClikFIX OPERATE?Tenants have the option of submittingservice requests 24 hours a day, sevendays a week.

WHAT IF I WANT TO REQUEST SERVICEAFTER NORMAL WORKING HOURS ORON THE WEEKEND?Outside of the building’s core businesshours, urgent requests will be addressedright away. Non-urgent service requestswill be addressed the next business day.

HOW DO I CONTACT ClikFIX?For your convenience, there are four waysto contact ClikFIX…

WHAT IF MY SERVICE REQUESTIS URGENT?If your request is due to a life-threateningissue, please call 911 before contactingthe service centre. For all other requests,phone the service centre directly at1-866-ClikFIX (254-5349).

WHAT IF I WANT TO CALL THEPROPERTY MANAGER OR SITEMANAGER DIRECTLY?You are welcome to discuss your serviceneeds directly with building staff or yourproperty manager. They will either inputyour service request into the ClikFIX systemfor you or provide the details of yourrequirements to the service centre.

HOW DO I LEARN MORE ABOUTClikFIX?We’d be happy to answer any additionalquestions you may have. For moreinformation on ClikFIX:

• Visit www.clikfix.com and click on“About ClikFIX” where you can viewan online demo or download ourUser Guide.

• Call us at 1-866-ClikFIX (254-5349)or email service@ClikFIX.com.

ClikFIX frequently asked questions…

1 2 3 4

Bentall Kennedyis committed to

meeting the needsand expectations of

our tenants in aneffective and timely

manner.

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AROUNDTHE BUILDING

STAFF PROFILE

Brenda McManusProperty Manager

Brenda is a returningemployee and is thrilledto be back in the BentallKennedy family in hernew role as PropertyManager for BP Centreand Intact Place.

Brenda’s previous rolewith Bentall Kennedywas as a property manager in theFoothills Industrial area. Brenda is lookingforward to getting to know and workingwith tenants to deliver the highest levelof customer service.

In her spare time, Brenda loveskick-boxing and hiking in the mountains.

She can be contacted at 403 303 2443 orat bmcmanus@BentallKennedy.com.

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*Personal safety tips... be safe not sorryNo matter where you are, it is important to be aware ofyour surroundings and trust your instincts if you feel asituation may be unsafe. Keep these important tips in mind:

* Do not carry large amounts of cash or valuables.

* If you feel you are being followed, stay in busy public areasor call the police.

* Carry a personal safety alarm or noise-maker. Items like bear spray andmace are considered prohibited weapons.

* Carry a cell phone.

* Call Building Security if you see suspicious activity. Call 911 if you orsomeone else is in danger, or if you see a crime in progress.

* If you are attacked, create lots of noise to attract attention. Do not try to keep possession of valuables.

* Have your keys in hand before reaching your vehicle. Check both frontand rear seats before opening the door.

* Keep valuables out of sight or in your trunk.

* Tell friends, family, or co-workers where you are going and when you will be back.

* While driving, keep doors locked and windows closed enough toprevent someone from reaching in.

Our Building Security offers a Safe Walk program. Phone 403-218-7733 at any time to arrange for an escort anywhere within our property boundaries.

Veterans‘ Food BankBetween March 30 and April 17, nearly 4,300 pounds of food were collected for veteransin need in our four downtown properties. The spring food drive was so successful that wehave decided to schedule another one from November 9 – 27. Please place non-perishablefood items in the main floor drop box near the security desk and you can enter the draw towin a great gift! Here are the most needed items:

• Canned fish

• Meat

• Fruit

• Vegetables

• Beans

Thank you in advance for your amazing supportand tremendous contributions!

• Stew or hearty soup

• Coffee

• Tea

• Macaroni and cheese

• Pasta and sauce

• Rice

• Powdered or canned milk

• Cheese spread

• Peanut butter

Don’t miss fallFarmers‘ MarketOur summer Farmers‘ Markets wereso popular that we are hosting an-other one this fall. It will take placeover November 4-6 from 10 am to2 pm daily in the Jamieson PlaceWinter Garden, second level,308-4 Ave SW. Come and enjoy ataste of fall or do a bit of earlyholiday shopping. See you then!

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Bentall Kennedy

Bentall Kennedy has been ranked first globally by GRESB among diversifiedportfolios. GRESB is an industry-driven organization committed to assessing thesustainability performance of real estate portfolios around the globe. The dynamicbenchmark is used by institutional investors to improve the sustainabilityperformance of their investment portfolio and theglobal property sector at large.

Following are some of the stats from the report.Click here to review the full Bentall KennedyCorporate Responsibility Summary for 2014.

06

5%Reduction in normalized GHG emissions since 2010

11.7 %Year-over-year improvement for U.S. Medical Office in normalized energy intensity

8.8 %Improvement in normalized energy intensity in the Canadian office portfolio since 2010

OPPOSITE PAGE Top: Constante Buado, Maintenance Technician at multi-family building in Toronto, ON Bottom: 200 King Street West, Toronto, ON

U.S.: Normalized Energy Intensity by Asset Type (ekWh/sqft/yr)

152010 2012 2013 20142011

20

25

30

35

Medical

Multi-family

Office

Normalized Net Annual Greenhouse Gas Emissions (tCO 2e)

0

100,000

200,000

300,000

Canada

U.S.

2010 2012 2013 20142011

Canada: Normalized Energy Intensity by Asset Type (ekWh/sqft/yr)

10

15

20

25

30

35

2010 2012 2013 20142011

Enclosed Retail

Multi-family

Office

We’re proud to have provided strong financial as well as environmental performance for our investors, including a decrease in greenhouse gas emissions over the past five years. Remco Daal, President & Chief Operating Officer, Bentall Kennedy (Canada)

For more detailed environmental data please visit: cr.bentallkennedy.com/environment

$10.3 MTOTAL UTILITY COSTS AVOIDED SINCE 2010, DUE TO EFFICIENCY IMPROVEMENTS

REDUCING OPERATING COSTS

P.03REDUCING RISK

P.09INCREASING

TENANT LOYALTY

P.01CEO MESSAGE

P.05INCREASING

NET OPERATING INCOME

2015 Corporate Responsibility Summary

Simply Better Business

0P.CEO MESSAGE

P.

30 ESSAGE

01

REDUCING RISK

INNET OPERA

INCREASING

0P.

NG RISK

NCOMETING RA A

EASING

05

LOT

INCREASING

0P.

TYALOYYALTNATEN

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09

2015 GRESB Report

6

10

$10 bin assets, across 24 million square feet are LEED certified

70 %of the U.S. office portfolio is LEED certified (based on asset value)

BOMA BESt

16.5 %increase in BOMA BESt certified assets, compared to 2013 (based on square feet)

52 %of the Canadian office portfolio is LEED certified (based on asset value)

$3.1bin assets in the U.S. have an ENERGY STAR label indicating that they are top performersEN

ERG

Y

STA

R

LEED

At a minimum, certifying buildings makes sense because it ensures that the building will be attractive to the widest pool of tenants. Chuck Burd, Chief Investment Officer, Bentall Kennedy (U.S.)

Opposite page: Top: Rod Olsen, Director Property Management, Simona Berneanu, Tenant Relations Manager & Marius Berneanu, Shipping & Receiving Supervisor at community fundraising event in Calgary, AB Bottom: Customer appreciation event at retail mall in Toronto, ON

TENANT SURVEY RESULTSIn our 2014 survey of our Canadian tenants, we gathered data on the importance of environmental building certification programs (such as LEED and BOMA BESt) for the first time. Overall, the majority of tenants feel they are either somewhat or very important.

Importance of building certification RETAIL

Very – 33% Somewhat – 43%

Not at all – 13% Don't know – 10%

Importance of building certification INDUSTRIAL

Very – 15% Somewhat – 50%

Not at all – 27% Don't know – 8%

Importance of building certification OFFICE

Very – 39% Somewhat – 44%

Not at all – 9% Don't know – 9%

of total portfolio in Canada is BOMA BESt certified (including office, industrial and retail, based on asset value)

50 %

in assets in Canada are BOMA BESt certified

$11.4 b

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WASTE INTENSITY IN MULTI-FAMILY HAS BEEN IMPROVING SINCE 2010:

Canada: Normalized Building Water Intensity (L/sqft/yr)

50

80

110

140

170

200

Enclosed Retail

Multi-family

Office

2010 2012 2013 20142011

Waste Diverted from Landfill,by Material (MT)

0

10,000

20,000

30,000

2010 2012 2013 20142011

Compost and Wood

Paper and Cardboard

Recycled (Comingled, Metals/Steel)

Waste to Energy

OPPOSITE PAGE Top: Taylor Brown, Administrative Assistant & Betsy Kunec, Administrative Assistant, Washington, D.C. Bottom: 600 California St, San Francisco, CA, Owner: MEPT

We continue to work proactively with our waste service providers to improve data and analytics so that we may drive better waste diversion across our portfolio. Keith Major, Executive Vice-President, Real Estate Services, Bentall Kennedy

DECREASE IN THE U.S.

14.2 %DECREASE IN CANADA

2.6 %

7.6 %DECREASE IN NORMALIZED WATER CONSUMPTION ACROSS OUR PORTFOLIO SINCE 2010

6.4 %DECREASE IN NORMALIZED BUILDING WATER INTENSITY IN THE U.S. PORTFOLIO SINCE 2010U

.S.

11.3 %DECREASE IN NORMALIZED BUILDING WATER INTENSITY IN THE CANADIAN PORTFOLIO SINCE 2010C

AN

AD

ATO

TAL

BUILDING WATER INTENSITIES

52 %

WASTE

RATEDIVERSION

IN OUR

OFFICE PORTFOLIO

UP FROM 40% IN 2010

7

This newsletter is produced quarterlyby Bentall Kennedy for tenants, serviceproviders, and employees at BP Centre.Articles from this newsletter may becopied or reproduced by citing thesource. If you have questions/suggestions, please contact BrendaMcManus - Property Manager atbmcmanus@bentallkennedy.com or403-303-2443

New City waste diversionstrategy for businesses

The City of Calgary recently introduced somesignificant changes as to how businesses andorganizations will deal with waste. The goal ofthe new waste diversion strategy is to divert80% of waste from Calgary’s landfills. As aresult, the following will be implemented overthe next two years:

> Landfill disposal fees will increase startingon February 1, 2016 for any commercial loadscontaining paper and cardboard.

> Food and yard waste disposal fees willincrease in 2017.

> Paper and cardboard will be banned fromCity landfills by 2018.

> Food and yard waste will be banned fromCity landfills by 2019.

Learn more about these upcoming changes,and how to ensure compliance at a GreenCalgary workshop in the Livingston PlaceConference Centre on October 22 between11 am and 1 pm.

If you have questions and/or would liketo attend, please contact: Tony Mackey,Tenant Services Manager, attmackey@bentallkennedy.comor 403-303-2471.

Six sustainable food tips for fall

The harvest season in Calgary is a great time to talk about food sustainability. Making greenfood choices not only helps out the environment, but our health and local economy too!

1 Canning and preserves: With the short growing season in Calgary it can be hard to eat localall year long. Preserving some of that local produce purchased at farmers' markets, or grown yourself, stockpiles you with ingredients for the colder months. Click here to find some good canning instructions!

2 Bread making: Bread is often a staple in our homes, but instead of buying store-boughtbread, it can be easy to make a healthier, tastier and greener loaf at home. Click here toexperiment with some recipes.

3 Supporting local farmers: Supporting local farmers helps the environment by reducingtransport emissions and improving the local economy. Check out the last of the season'sfarmers markets or grocers such as Amaranth Foods, Sunnyside, and CommunityNatural Foods.

4 Buying organic: When you can't buy local, consider buying organic produce when youcan! Certified organic produce doesn't use any chemical pesticides that can harm ourhealth and ecosystems.

5 Eating less meat: It is possible to save more water by not eating a pound of beef thannot showering for 6 months? And that meat production is responsible for 51% of globalgreenhouse emissions. While it may be difficult to convince your family to go vegetarianall the time, consider making 1 day a week a meatless one.

6 Composting scraps: This way leftover food can used to createnew food (composting doesn’t happen in the landfill).

For more easy tips you can employ in your everyday living,visit Green Calgary at www.greencalgary.org.

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Building website getting a fresh lookWe have hired a web design company to help us revamp our building website.The new website will be user friendly and easy to navigate, modern and accessiblefrom all kinds of devices.

Whether or not you are a regular user of our building website, please take a momentto take a look and then email any comments or suggestions you might have aboutthe contents, design, and menu. We value your feedback and will be happy tohear what you would like to see on our new building website.

Feel free to email your suggestions to:Simona Berneanu, Tenant Relations Managerat sberneanu@bentallkennedy.com