Untangle The Mess In Your

Team’s Process prepared for

FITC Toronto 2015

Hello.

Who Am I?

I worked at a total of

17 studios

What’s The Problem?

When you're small, a process can live

in your head. (But how does that translate to 10, 20, 50, even 100 people?)

If you're running the business/team, you CANNOT keep the

process in your head. (You won’t get anything done to

focus on growing your business/team!)

Why Follow A Process?

Defines the roles of your team

Defines what is to be expected

of each role

Defines how work gets done

Develops a work ethic

Increases morale

Helps establish a culture

Keeps You DRY!!!!!

Don’t Repeat Yourself

We Can Learn From Other Industries

Where Do We Start?

Do a few bitch sessions.

(Get some 6packs, gather the team or segments of the team, and talk)

Don’t Do It All In The Same Day Or Week.

Session #1: Write down everything

going wrong. (Rip that fucking bandaid off!!!)

Session #2: Write down everything

that is going right.(NOT what is going wrong)

Session #3: Write down everything you'd like to see working better.

(In a perfect world we should…)

Plan The Process!

Document EVERYTHING

you can. (Edit Shit Later)

Include the input of the whole team

Define some tools but give

some freedom.

Designate a process leader

(steward of the process)

Write It All In a Wiki or Docs

Define Checklists (When Appropriate)

Use Video!

So What Processes Should

You Define?

Production Process

Creative Process

Technology Process

Client Services Process

Leadership & Management

Process

Human Resources

Marketing Process

New Business & Sales Process

Finance Process

Share The Process!

Internally, build an Intranet.

Externally, build a Client Portal.

Have a new employee

orientation process!

Evolve The Process!

Edit, Edit, Edit

Don’t worry about naysayers, but

listen to the moans and groans.

REVIEW EVERY 6 MONTHS

Every 5 years, trash it and start over

(The words of Rick Webb)

NOW GO DO IT!

Bye. Bye.daniel@markandphil.com

@schutzsmith