Unlocking Your Netgear Zing Hotspot for … Your Netgear Zing Hotspot ... If you do not unlock your...

Unlocking Your Netgear Zing for International SIM Usage 1

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Unlocking Your Netgear Zing Hotspot

for International SIM Usage

The Netgear Zing International Hotspot comes with a few caveats when preparing it

for International Usage. Please see the step by step instructions below to ensure

your device will be ready for use when abroad.

CONTENT

A) UNLOCKING YOUR DEVICE

B) MODIFYING APN & NETWORK SETTINGS FOR FOREIGN CARRIER NETWORKS

C) MODIFYING APN & NETWORK SETTINGS WHEN RETURNING TO U.S. NETWORK

A) UNLOCKING YOUR DEVICE

**NOTE: This step MUST be performed in the United States while connected to the

Network. If you do not unlock your device before travel, you will not be able to

utilize your Netgear Zing abroad.

1) Upon powering up your device, your touch screen should show the following.

Begin by tapping “Settings”

2) In the WiFi screen, tap “Network”

http://www.chtglobalmobility.com/



3) Tap the “Down Arrow” button to reach the second page and tap “Next Arrow”

next to Updates

4) Tap the “Next Arrow” for both Update PRL and Update Network Settings

5) After complete the Updates, please reboot your device holding down on the

“Power” button at the top of the device & then selecting “Shut down” from the

touch screen.

6) Upon Rebooting, return to the Network Updates Page. Settings > Network >

Updates. You should now see a third option: “Unlock UICC”. Please Tap the

“Next Arrow” and follow the request to unlock your device for international

usage. The device will then connect with the network’s device unlock server to




update the device with the unlock commands. “REBOOT”

7) Upon Rebooting, your device should show a “YELLOW ALERT”. This happens

because the device unpairs the Sprint UICC SIM from the device, thus allowing for

hotspot-ready international SIMs to function with the device. Once you pop out

the SIM, plug it back in, and reboot one final time, the warning should go away.

8) TROUBLESHOOTING: If you already have a foreign hotspot-ready SIM in hand,

swap that foreign SIM into your Netgear Zing. If your device shows a “YELLOW

ALERT” reading you have inserted an “INVALID SIM”, then you have not yet

properly unlocked your device. If so, repeat the steps above to have the device

retrieve unlock commands from the network device unlock server. Once your

device no longer reads “INVALID SIM” upon inserting a foreign SIM, it is

confirmation that the device is unlocked.




B) MODIFYING APN & NETWORK SETTINGS FOR FOREIGN CARRIER NETWORKS

Each carrier requires SIMs to have APN settings that will authenticate on their

network. You will also need to input these settings into your Netgear Zing to allow

the device to access the foreign carrier’s data network.

**NOTE: Please make sure to insert the foreign hotspot-ready SIM (must be SIM

designed to function on hotspots) inorder follow through all the below steps and to

utilize the foreign carrier’s network!

1) Connect a computer to the Netgear Zing’s WiFi

2) Open a browser and go to the Netgear Zing’s administrator control page:

192.168.1.1 (NOTE: You will not be able to reach this administrator control page

if did not first connect your computer to the Netgear Zing’s wifi!)

3) Input your administrator password. The OEM default is “password”




4) Select “Settings”

5) Select “Network”

6) Select “Preferences”. You may notice that under Network Mode there is only

LTE & CDMA options. You’ll need to change that.

7) Make sure “Any Network” is selected for the Roaming Mode, and also deselect




Roaming Guards. Make sure to select “Submit”

8) Under the Network Mode you should now see an option for GSM Only. Select

“GSM Only” and “Submit”. This will force the device to connect to the GSM SIM

chip’s network.

9) Now select “APN”. If you will be utilizing the CHT Global – Taiwan Access SIM

(Chunghwa Network), enter in a third APN option with Name: “CHT” & APN:

“internet”. Make sure that this option is selected and select “Submit.”

**NOTE: Each carrier uses their own APN settings. If you want to use your own

foreign SIM, please input the pertaining APN settings for your foreign SIM. For

your convenience, some foreign SIM APN settings can be found here:

http://apn-settings.com/world-apn-list/


http://apn-settings.com/world-apn-list/



10) Select “SIM Security” and if the SIM Security shows “Active”, select “Disable”.

This will allow you steps to utilize the SIM card with your device.

**NOTE: Some foreign SIMs have SIM Security. Without inputting the SIM

Security PIN to unlock the SIM card, you won’t be able to utilize the foreign SIM

with your device. Typically the foreign carrier will provide you with the PIN code

on the SIM packaging. Once a SIM security is successfully disabled, you won’t

have to do it again.

11) You will now be prompted to enter the PIN code. CHT Global – Taiwan Access

SIM (Chunghwa Network) has the PIN code of “0000”.




12) Upon successful disabling of SIM Security, the SIM Security should now show

“Inactive”

13) Reboot the device.

14) TROUBLESHOOTING: After rebooting your device may display “Yellow Alerts”

from the device’s touch screen. This occurs from time to time due to the

Netgear Zing reading new SIM cards with its modified settings.

I. Mobile Broadband Disconnected: Select “Connect”

II. SIM Not Installed: Pull out and plug back in the SIM card

NOTE: Sometimes rebooting is necessary after each step.

D) MODIFYING APN & NETWORK SETTINGS WHEN RETURNING TO U.S.

Upon returning to the US, you will need to do the following in order to connect back

onto the Network here.

1) Place the Sprint SIM chip back into the device

2) Connect to the Netgear Zing WiFi using a computer

3) Go to the device administrator portal http://192.168.1.1/ & login

4) Settings > Network > APN

5) Select the original APN setting for the Sprint Network (Name: internet, APN:

r.ck.ispn)

6) “Submit”


http://192.168.1.1/



7) Settings > Network > Preferences

8) Select “Sprint Only” for the Roaming Mode & “Submit”

9) Reboot your device

10) TROUBLESHOOTING: After rebooting you may read “Yellow Alerts” from the

device’s touch screen. This occurs from time to time due to the Netgear Zing

reading new SIM cards with its modified settings.

III. Mobile Broadband Disconnected: Select “Connect”

IV. SIM Not Installed: Pull out and plug back in the SIM card

NOTE: Sometimes the device will initially connect to 3G CDMA instead of the 4G

LTE. If this happens, you can manually select “LTE” for the network mode to

first pick up the 4G LTE and then switch back to “automatic”.

NOTE: Sometimes rebooting is necessary after each step.


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