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Unlocking the Value of Your Application

Content

Agenda

• What Are Enterprise Applications?

• Content Integration Benefits

• Oracle’s Integrations

• Your Enterprise Strategy

• Example Customers• Example Customers

• Q&A

Enterprise Applications Defined

• Financials• Accounts Payable/Receivable, Expense Management, Controls/Auditing

• Enterprise Resource Planning• Inventory, Shipping, Pricing

• Customer Relationship Management• Customer Relationship Management• Customer Database, Marketing Campaigns, Service Center

• Human Capital Management• Recruiting, Timecards, Benefits, Payroll

• Industry Specific• Banking, Construction, Healthcare, Life Sciences

Where Enterprise Apps Touch Content

InvoicesEmployee Records

Service Agreements

Financials HCM CRM

Sales Contracts

MarketingCampaigns

Benefits

PayrollReceipts

PurchaseOrders

The Costs of Content-Disabled Processes

Open Enter Invoice Validate Route for

Invoices

Returned Pay

DAY 10

Result: Errors, Delays, Wasted Resources, Poor Visibility, Loss of Control

DAY 20 DAY 30+

Open

MailInvoice Manually

Validate Against PO

Route for

ApprovalReturned

to AP

Pay

Invoice

Content Integration Benefits

Content Integration Process

Capture

010110100101

Extract & Index

Store Access Route

Scan invoices

0101

Extract data

Central image

repository

Complete Entry

Exception Handling

DAY 1 DAY 2-5 DAY 5-7

Decrease process costs Improve process visibility

Strengthen financial controls

Content Management for ApplicationsKey Benefits

1 Accelerate business operations

2 Increase worker & team productivity

3 Better process insight & controls

Reduce paper storage & shipping costs

3 Better process insight & controls

4 Reduce IT overhead & integration costs

5

Initiate Order

Enter Items & Prices

Credit Check

Create PO?

Provide Payment

Submit Order

CRM

Check Customer

Info

Oracle Content Management for ApplicationsBridging gaps between systems

Yes

No

Discount Requested

G A P S•Store

MDM HubCheck Price

in ERPCredit Info from ERP

Authorize Payments

Order Fulfillment

Invoicing

ERP Authorize

Discounts

G A P S•Store•Access & Share

•Collaborate

“Integrating ECM with enterprise apps

provides key linkages in many of the business

processes that call on information from

numerous areas in an organization…. This

information is then accessible to the person

Oracle Content Management for ApplicationsWhat the experts are saying

interacting with the customer and directly

within the business process — and this is

where users want to see it.”

Use ECM to Fire Up Business Processes:Forrester Research

Oracle Enterprise

Application Documents

SolutionsSolutions

Oracle Content Management for FinancialsE-Business Suite, PeopleSoft, JDEdwards

Oracle Content Management for HCMPeopleSoft, E-Business Suite

Oracle Content Management for CRMSiebel

Oracle Content Management for IndustriesPrimavera Project Management

Advanced Content Management FunctionalityAccessed within the business context of applications

• Scan and capture documents

• Automated data extraction

• Check-in and attach content

• Auto-convert to PDF, HTML, TIFF

• View attachments and metadata

• Edit documents using native apps• Edit documents using native apps

• Annotate and mark-up images

• Automatic versioning upon save

• Update metadata

• Invoke content-centric workflows

• Publish content to web sites, portals

• Access content via desktop integration

Your Enterprise

Strategy

Not All Integrations Are The SamePoint solutions fall short

Financials

HCM

CRM

x

x

IT

CRM

Industry App

• HW & SW Costs

• Upgrade Costs

• Labor Costs

• Integration Costs

x

x

x Siloedx Proprietaryx Customized

Oracle Content Management for ApplicationsOne platform content-enables all applications

Financials

HCM

IT

CRM

Industry App

• Lower Cost

• Less Complexity

• Future-ready

Integrated

Open

Strategic

CONTENT MANAGEMENT

Your Enterprise Content Strategy

“With the ECM 11g

release, Oracle can

provide deeper

integration of content

management with its

applications....

organizations benefit

Extend value to multiple applications while lowering TCO with a content management infrastructure.

organizations benefit

tremendously from

centralizing their

enterprise content, and

moving it out of

application-specific

silos.”

- IDC

Customer

Examples

Moody’s

• Customer Challenges:

• Closing financials each month required overseas divisions to

mail general ledgers from different systems to HQ

• Receipts and invoices were sent in hard copy and not attached

to ledger entries

• Solution with Oracle:

• PeopleSoft to provide a single ledger system across entire • PeopleSoft to provide a single ledger system across entire

organization

• Oracle ECM to attach to ledger entries and to enable fast

processing invoices & expense report receipts

• Customer Benefits:

• Cut time to close books 50%

• Transparency

Cox Communications

• Customer Challenges:

• Spending $5.8M for invoice processing; $3.5M above avg.

• Too many small transactions (most <$1000) from too many

vendors (approx. 4,000)

• Processing time/cost expense reports was too high (8,000

employees submitting 80,000 paper reports)

• Solution with Oracle:• Solution with Oracle:

• Oracle ECM Suite to process invoices & expense report

receipts

• Customer Benefits:

• Cut invoice and expense processing costs by 50%

• Recognizes additional vendor discounts of $300K per year

Demo

Engage in the Conversations!

Twitter: #WebCenter, #E20, #ECM, #Oracle

Facebook: http://facebook.com/OracleE20

http://facebook.com/OracleWebCenter

LinkedIn

Oracle Enterprise 2.0 Group

Oracle’s Enterprise 2.0 blog:http://blogs.oracle.com/enterprise20

Get your Oracle Red Velvet Cupcake!

Oracle Track@info360In Room 154

4:20 Optimize Web Content TargetingMichelle Huff, OracleMolly Wenzler, MeadWestvaco

Learn how with Oracle’s revolutionary one-click web content management, in-context updates can be added to any web application by just dragging and dropping Oracle Content Management services into your application

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• Win A Kindle!

• Load your favorite book on your Kindle with an Amazon Gift Certificate! Amazon Gift Certificate!

Q&A