Unlocking the Door to Outstanding Volunteer Programming.
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Transcript of Unlocking the Door to Outstanding Volunteer Programming.
Unlocking the Door to Outstanding Volunteer
Programming
Training
Definition Agency perspective
Types of Training
Micro
Macro
What Training Accomplishes
Guide to Adult Learning
Adults makes associations Brains operate on multi-levels Memories not stored in one place Breaks are important Need cycle of learning Need to be attractive and interactive Diff. people learn differently
Principles of Adult Learning
Praxis
Exploration
ReflectionAction
Rewards
Monetary Symbolic
Needs Assessment
Evaluate trainings Observe volunteers and staff Talk Performance evaluations Consult experts Standards and measures of progress
Other Important Factors
The need to learn Relationship to past experiences Adult developmental stage Autonomy Climate/Environment Diversity of individuals/Learning styles
Importance of Mission
Needs Assessment +
Principles of Adult Ed. +
Content
Training Design(Lesson Plan)
Purpose Objective Time Training activity Evaluation Resources
Cost of Training
What a Trainer Should Be….
Someone who develops and environment that encourages discovery
Enabler, facilitator, guide, and encourager Patient with the process and the learner
Designing and Managing Programs
A Volunteer Must Be: Recruited Screened Oriented Assigned Trained Supervised Motivated Recognized Evaluated
Agencies Must:
Determine the reason Determine the plan Develop the job Orient and train employees Develop(Collaborative philosophy)
Misconceptions
Types of Volunteers:
Direct Policy
Setting the Plan in Motion
Determining the Need
Develop Plans
Gather Develop Train/Orient
Recruitment
Screen Orient Train Assign Evaluate Recognize
Collaborative Philosophy
Involvement +
Knowledge +
Sense of Ownership=
Commitment Leading to Innovation
Definition of a Volunteer
Assignment/Job Description
Administrative Procedures
Reimbursement Use of equipment Record keeping Confidential requirements
Policies should be comparable to employee guidelines
Staff = paid volunteer
Volunteer Needs
Exigencies confront agencies Recruitment possibilities Office within agency
Management Differences
Personnel management Program management
Job Description
Prime Jobs for Volunteers
When What How Skills Episodic Virtual
Management Differences
Less dependent More selective Flexibility Not faithful Know administrative responsibility
Evaluation is Essential
Recognition
Evaluation of Program
Recruiting and Retaining Volunteers
Advantages
Disadvantages
Framework
Staff Involvement
Collaborative agreement Staff should be trained
Position and Development Design
Development of Position is:
Most important stage Planning tool to help Continuity Living document
Descriptions are blocks
Types of Jobs
Direct assistant to mission or clients Office Admin. Direct assistant to staff Outreach
Job should meet requirements
Ways to offer the job:
Length of time Who will do When Where With who
Recruitment
Broad Defined
Four Questions:
1. Why
2. What
3. Possibilities
4. Benefit
Types of volunteers
Warm body Targeted Concentric circles
Events for Recruitment
Attractor events Scouting process Nurturing process
Potential Dangers
Other Possibilities
Volunteer Environment = Customer Service Relationship
Interviewing volunteers vs. interviewing employees
Talking about the Job Description
Once you have done these things:
Make an offer Explain what’s next Get permission
Qualifications +
(Both are Equal) Temperament
= Job Match
(Trial Basis Assignments)
Risk Management Screening
Orientation and training
Background Operation Procedures
Agency
Orientation History Description of
program Organization chart Orientation to
facilities Knowledge of policies Description of
volunteer system
Volunteer
Training
How What Emergency plan
After Training -> Coaching
Volunteer Motivation
Job satisfaction Acquire skills Relationships Good surroundings
Supervision of Volunteers
Criteria of success Measured performance Making corrections
Making Time for Management
Open time Special meetings (Walk around)
Evaluation
Volunteer an agency Volunteer a project
Evaluation does not replace management Debriefing very important Information for those who leave
Creativity
Short term volunteering
Family Volunteering
How to unlock your door