Unlock the power of retail with technology
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Transcript of Unlock the power of retail with technology
UNLOCK THE POWER OF RETAILWITH SAP SERVICES
The Impact of Technology on Retail
Technology-related trends are having a significant impact on your business
Social media (Facebook, Twitter, Pinterest, etc.)
Mobile/online shopping
Mobile/online promotions and coupons
Use of in-store mobile technology by store associates
Waning store/brand loyalty as consumers become more empowered
Ability to scan QR codes, compare products and pricing
Influence of peer rankings and reviews on consumers purchase decisions
Mobile payments
Showrooming
Multiple responses allowed.
71%
52%
51%
32%
29%
18%
17%
16%
12%KPMG 2013 Retail Industry Outlook
SAP RETAIL. RIGHT. NOW.
The Rapid Pace in Change in Retail
SAP Services helps you unlock the power of technology to enhance retail performance. Whether on premise, cloud, or a hybrid platform, SAP Services speeds the deployment of innovative solutions to help yield better business outcomes.
As shopping habits become more remote, it’s critical for retailers to engage and understand customers.
Organizations use data and analytics to help supporttheir strategic decision making
Customer insight
Brand and product management
Pricing decisions
Market expansion
Operating model optimization
Portfolio rationalization
72
68
64
50
45
37
23
67
56
40
42
14
% in 2013 % in 2012KPMG 2013 Retail Industry Outlook
The Opportunity with Technology and Industry Specific Insight
RETAIL SERVICES SOLUTIONS
RISK MINIMIZATION
QUALITY EFFICIENT EFFECTIVE
SERVICES ACCELERATORS
Retail Fashion
• 18 Retail specific accelerators
• End-to-end starter packages as well and accelerators for dedicated fashion business processes
Retail Grocery
• 19 Retail specific accelerators available
• End-to-end starter packages as well as accelerators for dedicated grocery business processes
Retail Hard Goods / Specialty
• 16 Retail specific accelerators available
• Accelerators addressing specific business processes across the entire value chain
A Simplified Experience
With a holistic and simplified approach, SAP Services delivers Industry Expertise and Breakthrough Technology for Retail that consistently yields better business outcomes.
IMAG
INE CREATE
DEPLOY
AM
PLIFY
Imagine Your Retail SolutionMapping vision and strategic intent to capabilities
Business vision, strategy, and drivers
•Referencemodel – Business capabilities – Business performance
IMAG
INE CREATE
DEPLOY
AM
PLIFY
Design ThinkingApproach
Delivery toMarket
TraditionalDevelopment
Approach
TIME
RE
SO
UR
CE
S &
E
XP
EN
DIT
UR
E
ConceptDESIRABILITY
Observation & Discovery (Journey Map)
EVALUATE FEASIBILITYIdea Generation
EVALUATE VIABILITY
Create Your Retail SolutionDefinition of business car, road map and future state
Design Blueprint
• Retail toolbox – Touch, feel, and proof • Value prototyping • Reference patterns – Integration, Data – Reference architecture
Custom Application Development
• Extend existing SAP Retail solution portfolio
• Build new consumer-grade unique solutions
• Development On Premise, on SAP HANA, in Mobile and Cloud
• Productize industry-proven custom applications into packaged solutions
• Address critical industry concerns:
– Reinventing the Consumer Experience
– Modernizing Supply Chain – Rethinking operations to
enable growth & innovation
CREATE
RETAILTOOLBOX
VALUEPROTOTYPING
INTEGRATION
REFERENCEARCHITECTURE
FOCUSEDBUSINESS
SOLUTIONS
DESIGNBLUEPRINT
CREATE
IMAG
INE
DEPLOY
AM
PLIFY
Packaged Retail SolutionsActions
Get Social, Marketing and Merchandising Insight with SAP Affinity Insight for Retail. The highly flexible analytics solution on SAP HANA helps you transform analysis for retail sales transactions into a strategic advantage.
Optimize Logistics and Fulfillment with SAP Cross Channel Order Management. Improve the entire process, from order entry to outbound delivery. With the sales order allocation and rescheduling application on SAP HANA, accelerate inventory turns, optimize processes, and increase profitability.
Improve Demand and Replenishment Planning and be ready for customers’ changing behavior with the automated store allocation and stock balancing management applications.
Results
Fast Go-To-Market – Leveraging a streamlined and accelerated development process
Top-Notch Quality – Leveraging standard SAP development methodology and highly experienced developers
Future Compatibility –Synchronized with the SAP release strategy and aligned with further releases of the underlying software
Deploy Your Retail Solution
ON-PREMISE
HYBRID DEPLOYMENT
CLOUD
IMAG
INE CREATE
DEPLOY
AM
PLIFY
Fastest Path to the Cloud
• Rapid cloud-onboarding • Based on best & next business
and implementation practices • Hosted and managed cloud, e.g.,
SAP HANA Enterprise Cloud • Rapid-deployment solutions
as default starting point • Custom cloud solutions and
extensions to adapt the cloud
Project
SAP Solutions
TraditionalProject
ProjectUsing ES
SAP Solutions
Project
RetailAccelerators
+35% Savings in Time & E�ort*
* Direct Savings in “Systems” area only. Further benefits and savings realized for “Processes” and “People” (e.g. business process re-engineering and organizational change management)
Amplify Your Retail Solution
Practice
Experience
Subscribe
Collaborate
SAP LEARNING HUB:
Value realization – new model generation
• Lifecycle optimization • Innovation
Realize ValueIM
AGINE CREATE
DEPLOY
AM
PLIFY
Address All Your Retail NeedsCustomer-Centric Merchandising
• SAP Planning for Retail
• SAP Shopper Insight
• SAP Sales Analysis for Retail
• SAP Best Practices for Retail
• Starter Pack Service for Fashion Retailing
• Starter Pack Service for Grocery Retailing
• Design review Service for Fashion Retailing
• Meat Processing Starter Pack Service for SAP for Retail
• Empowerment of Global Data Synchronization for Retail
Collaborative Sourcing, Buying and Manufacturing
• Preconfigured In-store production scenarios for SAP for Retail
Customer-Driven Supply Chain
• SAP EWM for Retail
• Services for SAP F&R
– Implementation Guidance
– Test Package
– Master Data Quality Check
– Location DIF optimization
– Organizational Design & Transformation
• EDW Service for Retail Inventories
• Deployment of Inventory Diagnostics for Retail
Unified Customer Experience
• SAP Shopper Insight
• SAP Sales Analysis for Retail
• Starter Implementation Service for SAP POS DM
• Enterprise Data Warehouse (EDW) Service for POS
• EDW Service for POS Data – Assortments (ERP Connectivity Service for SAP POS Data Management
• Preconfigured implementation of Loss prevention analytics
SAP Drives Value for Retail
Retail customers who have realized value through business transformation enabled by SAP
Under Armour
GOALAccommodate changing demand and supply and ensure that performance apparel, footwear and accessories are in the stores, ready to empower athletes everywhere
HIGHLIGHTS • Allocation run time down from 5-6 hours to > 1 hour, ability to run
it multiple times a day instead of overnight/over weekend • Deliver orders to warehouses and customers faster with better
real-time information through SAP HANA • Higher customer satisfaction due to optimized fill rates
Ferrero
GOALOne single system for CRM data globally, a flexible and comprehensive mobile solution for the Sales Reps, and scalability for further countries.
HIGHLIGHTSA customized version of SAP Retail Execution App: • Direct connection to ECC – no order handling in CRM,
increased productivity • Easy to use Application with excellent navigation - less training
required, good acceptance by users • No loss of contact information due to reorganization of territories
SAP Drives Value for Retail (continued)
Perfumería Ultra
GOALOne single system for CRM data globally, a flexible and comprehensive mobile solution for the Sales Reps, and scalability for further countries.
HIGHLIGHTSSAP CRM rapid-deployment solution: • More efficient organization of customer databases • Extensive knowledge of its customers’ spending habits,
thus building greater expertise in customer care. • Information that can be used for marketing campaigns
and strategies
Sahara Q Shop
GOALWith 305 warehouses in 285 locations, the company needed a unified IT system that could keep up with growth.
HIGHLIGHTSSAP ERP for Trading rapid-deployment solution: • Supply chain is running more
efficiently than ever before • 25% faster inventory turnover • 90% order fulfillment rate
Your Single, Simple Path to Retail Innovation
RETAILUNLOCK THE POWER OF
CLICK HERE to learn more about RETAIL
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