Unleash Your Company’s Global Potential PEOPLE, KNOWLEDGE...

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Unleash Your Company’s Global Potential | PEOPLE, KNOWLEDGE & TECHNOLOGY VOLT

Transcript of Unleash Your Company’s Global Potential PEOPLE, KNOWLEDGE...

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Unleash Your Company’s Global Potential | PEOPLE, KNOWLEDGE & TECHNOLOGY

VOLT

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Customized solutions to unleash your company’s potential

Scalable workforce strategies to address changing business requirements

Technology solutions to provide a stable foundation for growth

Volt Delivers…

Volt delivers customized solutions for industries including: Aerospace • Automotive • Banking • Consumer Electronics • Financial Services • Information Technology • Insurance • Life Sciences • Manufacturing • Media and Entertainment • Software • Telecommunications • Travel and Transportation

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Unleash Your Company’s Global Potential

Volt Workforce Solutions > Full spectrum of contingent/contract employee recruitment, professional search services, and managed services programs.

ProcureStaff > Global human capital e-procurement solutions, services, and technology.

VMC Consulting > Project management and technology services in product development, IT infrastructure, and customer support operations.

Fidelity National Credit Services > Full service and third-party collection agency services, including litigation management.

Momentum > Specialized development and implementation of Recruitment Process Outsourcing (RPO) solutions.

Maintech > IT and network support services on a 24x7x365 basis for mission-critical and multi-platform operating environments.

Volt Telecom Group > Full range of turnkey wireless and wireline, telecommunications engineering, construction, and field services.

VoltDelta > Enhanced and traditional directory assistance information services and systems for telecommunications and enterprise clients.

Volt Directory Systems and Services > Independent publishing of community directories as well as production, database, contract, and licensing services.

DataServ > Information and database outsourcing services to the enterprise market for use in their business processes.

Volt’s Collaborative Businesses Deliver

“Best-in-Class” Solutions

Streamlined Operations

Cost Reduction

Process Automation

Technology Enhancement

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Volt Workforce Solutions > Full spectrum of contingent/contract employee recruitment, professional search services, and managed services programs.

ProcureStaff > Global human capital e-procurement solutions, services, and technology.

VMC Consulting > Project management and technology services in product development, IT infrastructure, and customer support operations.

Fidelity National Credit Services > Full service and third-party collection agency services, including litigation management.

Momentum > Specialized development and implementation of Recruitment Process Outsourcing (RPO) solutions.

Maintech > IT and network support services on a 24x7x365 basis for mission-critical and multi-platform operating environments.

Volt Telecom Group > Full range of turnkey wireless and wireline, telecommunications engineering, construction, and field services.

VoltDelta > Enhanced and traditional directory assistance information services and systems for telecommunications and enterprise clients.

Volt Directory Systems and Services > Independent publishing of community directories as well as production, database, contract, and licensing services.

DataServ > Information and database outsourcing services to the enterprise market for use in their business processes.

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TECHNOLOGYINFRASTRUCTURE

HUMAN CAPITALSOLUTIONS

KNOWLEDGE-BASEDSERVICES

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CustomerSolutions

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Solutions That Drive Business

ISO processes, SAS 70 standards, and Six Sigma methodologies assure

Volt’s solutions are repeatable, scalable, and reliable.

HUMAN CAPITAL SOLUTIONS

TECHNOLOGY INFRASTRUCTURE

• Systems Design & Implementation

• Network Engineering & Configuration

• Systems Integration

• Software Inventory & Refresh

• Hardware/Software Support & Maintenance

• Help Desk Services

• Infrastructure Monitoring & Support Services

• Telecommunications Construction

• Data/Voice/Video/VoIP Systems

• Web-Based Tracking Systems

• Technology Consulting Services

• Wireless Systems

• Contract Staff Acquisition

• Professional Search

• Recruitment Process Outsourcing (RPO)

• Human Capital Vendor Management Services (VMS)

• Benchmarking & Data Analytics

• Requisition Management

• Project-Based Consulting Services

• Workforce Consulting & Acquisition Services

• Strategic Alliances & Channel Partnerships

• Payroll & Timekeeping

• Hosted Call Centers

• Interactive Voice Recognition (IVR) & Automation

• Software Development & QA Testing

• Supply Chain Management & Technology

• Outsource Solutions

• Inbound/Outbound Telesales & Customer Support Operations

• Project Management

• Video Games Testing

• Directory Information & Operator Services

• Enhanced Customer Data

KNOWLEDGE-BASED SERVICES

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Volt Helps Companies Unleash Their Global Potential

How do world-class enterprises maintain their operational and financial potential? By remaining laser focused on

streamlining processes, innovation, addressing the opportunities of globalization, driving growth, and achieving

profit. This means they require solutions that work as promised without tying up capital and resources.

Volt helps companies unlock their potential through a broad portfolio of innovative infrastructure solutions in human

capital, knowledge solutions, and technology.

Applied individually or in combination, Volt’s solutions—from talent sourcing to new product testing to network

engineering to technology refresh—enable businesses to focus capital and resources where they are needed, and do so

in a f lexible, cohesive way.

The ultimate benefits? Faster time to market, quicker response to market shifts, and more effective use of capital,

staff, and core resources.

The VOLT Mission

Volt helps the Global 1000 drive growth with

best-in-class solutions in human capital,

knowledge-based services, and technology.

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A Trusted Business Partner for Over 50 Years

Volt has succeeded for over half a century by diligently

focusing on a vital mission: Delivering infrastructure

solutions that enhance strategic and operational f lexibility.

Volt is particularly adept at assisting companies with

local, regional, national, and global operations, through a

network of locations and operational facilities spanning

four continents.

And because Volt has invested in a global infrastructure,

including robust technology platforms and Six Sigma

processes, our solutions and methodologies are repeatable,

scalable, and reliable.

Volt Is Defined by the Company It Keeps—Some of

the World’s Most Demanding Corporations

Some say you’re defined by the company you keep. At

Volt, we’re proud of that. In fact, the world’s pre-eminent

companies in software, telecommunications, technology,

aerospace, manufacturing, financial services, and

pharmaceuticals continually rely on Volt for critical

infrastructure and operations that span human capital,

knowledge, and technology services.

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Global companies must have access to the right infrastructure—

people, knowledge, and technology—to quickly adapt to market

opportunities in an immediate and cost-effective way.

Delivering Innovative Solutions That Span People, Knowledge & Technology

Success in today’s global enterprise is about harnessing the capacity of your business to innovate and create value in the

face of rapidly changing market forces, such as: Emerging economies > Competitive shifts > Regulatory changes > Mergers and acquisitions > New supplier strategies > Internal reorganizations.

When market opportunities present themselves, companies must have access to the right infrastructure—people,

knowledge, and technology—to quickly adapt in an immediate and cost-effective way.

Volt solutions provide just that infrastructure. We bring together teams of experts, proven processes, and award-winning

technologies that enable businesses to adapt with speed and agility to virtually any business opportunity.

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Volt’s Human Capital solutions

address the global supply chain for

procuring and deploying talent.

Simply stated, we connect talented

people with respected companies

through innovative WorkforceDesign.

Many companies offer human capital

acquisition services; by contrast,

Volt’s comprehensive WorkforceDesign

approach brings together the systems,

quality processes, expertise, and tools

needed to optimize the full talent

acquisition life cycle.

Today, best-in-class companies

must focus on the human capital

acquisition costs in their budgets. Our

award-winning e-procurement system

automates and brings single-source

clarity to the challenge of managing

multiple vendors in various countries

by offering supplier qualification and

prof iling, supplier management

and training, market rate analysis,

project spend management, and

diversity acquisition.

Through the power of Volt’s tools

and technology, global customers can

optimize their human capital supply

chain. We proactively develop and

deliver the underlying connectivity

to integrate with our customers’

existing operations. This includes

web-based requisitioning, reporting

and tracking tools, sophisticated

time-capture systems and back-end

job-board integration. And, to exceed

expectations for f lexibility, Volt’s

Human Capital solutions are scalable

and customizable.

Of course, the core value of Volt’s

Human Capital solutions is helping

customers find the right talent to

meet their staffing requirements

across a variety of functions.

Whether for sourcing contingent

or contract resources, professional

search, managed services, or recruit-

ment process outsourcing, Volt has

helped leading companies cost-

effectively locate the right people

for over 50 years.

Human Capital Solutions: Recruitment Processes and Resources for Acquiring the Right Talent at the Right Time

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Volt’s range of solutions—from knowledge-based services

to human capital solutions to technology infrastructure—are

growth-enablers that help global businesses reach their potential.

Gaining and maintaining a competi-

tive edge in business requires

intelligence—market intelligence that

helps you focus on the most profitable

markets and highest potential

customer segments and niches.

Volt’s Knowledge- and Information-

Based Services provide customers

with this value-added data; however,

Volt is much more than a data

provider. As part of a full range of

business information services, Volt

provides the systems, processes, and

resources to cost-effectively define

the data you need, procure it, and

then use it most effectively.

Volt offers a worldwide presence in

automated operator and directory

information services, with over 36,000

operator positions in 30 countries

handling over four billion directory

requests per year and automating

more directory assistance calls than

any other supplier.

As a provider of hosted database/

automation services, Volt’s expertise

is in switching, interactive voice

response (IVR), speech recognition,

voice over internet protocol (VoIP),

business process outsourcing (BPO),

and call center technology.

As for the data itself, Volt is a

premium provider of complete and

current information that leverages

expanded data sources and metrics,

cost-effective data processing, and

enhanced analytics that incorporate

factors such as buying patterns,

time-of-day purchasing, and market-

and campaign-based information.

Knowledge- and Information-Based Services: Premium, Cost-Effective Information and Solutions to Help Pinpoint Your Markets

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Volt’s Technology Solutions help

companies build, effectively manage,

and support a wide range of highly

scalable and f lexible business func-

tions needed to compete in today’s

competitive world.

Volt focuses on providing real-time,

critical operational functions, which

are cost-prohibitive for our customers

to maintain, require rapid short-term

turnaround and delivery, are too

time-consuming to develop in-house,

or are outside of their core domain

expertise, including:

• Management Consulting

• Systems Integration

• Project Management

• Product Development

• Vendor Management

• Product Testing and

Quality Assurance

• Sales and Technical Support

• Channel Engagement Solutions

• Turnkey Telecom Infrastructure

Solutions

• Turnkey IT Infrastructure Solutions

• Telecom and IT Infrastructure

Maintenance

• Network Operating

System Management

• Network Provider Service Level

Agreement (SLA) Management

Volt’s innovative use of a Service

Oriented Architecture (SOA)

approach provides interoperability

between Volt’s internal systems and

external customer systems.

Volt adds value by providing a single

point-of-contact for large regional,

national, and global customers and

by recognizing customers’ desire to

unify service level agreements in

their multi-platform environments.

Technology Solutions: End-to-End Services and Support for Cost-Effective, Streamlined Business Processes

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Volt’s Investments in Technology, Processes, and People Enable

Seamless Delivery, Integration, and Support

Volt’s investments in technology, industry-leading processes, and subject matter experts are, in fact, investments in

our customers. You can be assured of end-to-end reliability and predictability, measurability and accountability, and

operational excellence.

Flexible Technology Platform

To deliver solutions in an integrated,

seamless fashion, Volt has developed—

and continuously enhances—a robust

technology architecture that spans

the entire company. This platform

maximizes your existing technology

investments by delivering:

• Information Security

• Governance and Compliance

• Communication and Collaboration

• Business Continuity

Best-in-Class Processes: Six Sigma

Achieving customer satisfaction

not only requires commitment and

focus, it demands disciplined and

metrics-driven processes. That is

why Volt adheres to Six Sigma

methodologies across key functions

to drive alignment between our

service strategies and our customers’

objectives, by:

• Quantifying program measurement,

tracking, and reporting processes

• Continuously improving

service delivery

• Accelerating adoption of

new technologies

• Optimizing employee productivity

World-Class People Delivering and

Supporting World-Class Solutions

When delivering highly sophisticated

solutions for our customers, Volt’s

talented, dedicated people are the

true differentiators. With a constant

focus on exceeding “Voice of the

Customer” expectations, Volt’s

development, deployment, and

support teams have been delivering

the highest levels of service for more

than 50 years.

Customers benefit directly from Volt’s continuous investments

and enhancements in technology, processes, and people. The

results: increased accountability, predictability, and expertise.

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PEOPLE, KNOWLEDGE & TECHNOLOGY

VOLT

VOLT Information Sciences, Inc.:

• NYSE Ticker Symbol: VOL

• Established: 1950

• Corporate Headquarters: New York, NY

• Fortune 1000 Company

• Over 400 Servicing Locations (North America,

South America, Europe, and Asia)

• Quality Initiatives: Six Sigma Company;

SAS 70, ISO 9000, and TL 9002 Certified

• Technology Innovation: InformationWeek 500

In order for your business to unleash its global potential,

you need a partner that has been helping its customers

do just that for over 50 years. To learn how Volt can help

your business, please visit www.volt.com.

designed by curran & connors, inc. / www.curran-connors.com

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Volt, the Volt logo, VoltDelta, VoltSource, Volt Workforce Solutions, Momentum, Volt Temporary Services, Volt VDM—Volt Directory Marketing, VIS, DataNational, DirectDA,

DataServ, Maintech, The Companion, Directory One, Time to Return to Business and ProcureStaff are trademarks and/or service marks owned by Volt Information

Sciences, Inc. and its subsidiaries. Other trademarks, trade names, service marks and logos used in this brochure are also the property of Volt Information Sciences, Inc.

Copyright © 2007 Volt Information Sciences, Inc. All Rights Reserved.

Executive Offices

560 Lexington Avenue

New York, NY 10022

Tel: 212/704-2400

West Region Corporate Offices

2401 N. Glassell Street

Orange, CA 92865

Tel: 800/654-2624

Division Headquarters

Volt Workforce Solutions

www.volt.com2401/2411 N. Glassell Street

Orange, CA 92865

Tel: 800/654-2624

VMC Consulting

www.vmc.com11611 Willows Road, N.E.

Redmond, WA 98052

Tel: 425/558-7700

Momentum

A Volt Information

Sciences Company

www.voltmomentum.com3455 South 344th Way

Federal Way, WA 98001

Tel: 888/307-4243

ProcureStaff

www.procurestaff.com560 Lexington Avenue

New York, NY 10022

Tel: 212/704-2400

Volt Telecommunications Group

www.volt-telecom.com218 Helicopter Circle

Corona, CA 92880

Tel: 800/548-6602

Volt Directory Systems and Services

www.voltdirectory.comOne Sentry Parkway

Blue Bell, PA 19422

Tel: 610/825-7720

DataNational

www.communitybook.com3800 Concorde Parkway

Chantilly, VA 20151

Tel: 703/818-0120

VoltDelta Resources

www.voltdelta.com560 Lexington Avenue

New York, NY 10022

Tel: 212/827-2600

Maintech

www.maintech.com39 Patterson Avenue

Wallington, NJ 07057

Tel: 973/614-1700

International Offices

United Kingdom

VoltDelta International

www.voltdelta.comDolphin House

Windmill Road

Sunbury on Thames

Middlesex TW16 7HT

England

Tel: 44-1932-755555

Volt Consulting Europe Ltd.

www.vmc.com110 Buckingham Avenue

Slough, Berkshire SL1 4PF

England

Tel: 44-1753-849700

Volt Europe Limited

www.volteurope.comGatton Place

St. Matthews Road

Redhill, Surrey Rh1 1TA

England

Tel: 44-1737-774100

ProcureStaff

www.procurestaff.comGatton Place

St. Matthews Road

Redhill, Surrey RH1 1TA

England

Tel: 44-1737-774100

The Netherlands

VoltDelta International

www.voltdelta.comOlof Palmestraat 24

2616 LS DELFT

Netherlands

Tel: 31-15-2150915

Germany

VoltDelta International

www.voltdelta.comLandsberger Str. 110

80339 Munich

Germany

Tel: 49-89-455660

Uruguay

Volt Directories S.A. Ltd.

www.volt.com.uyLuis Alberto de Herrera 3255

CP 11600

Montevideo

Uruguay

Tel: 598-2-4808181

VOLT Headquarters/Offices

VOLT Information Sciences, Inc.560 Lexington Avenue, New York, NY 10022 www.volt.com

VTC1369 (05/18/2007)