fervour as its Durga Pu-

ja, Dussehra, Eid and

Christmas. Tagore’s Bha-

rat Tirtha finds true em-

bodiment at Uniworld.

The intertwining design

symbolizes that unison.

On this auspicious

debipaksha, when Durga

-ma has started her jour-

ney from Kailash to Uni-

world, the tongue twister

KUCAOA will be reborn

as unizen, our brand,

our daaknaam, our mas-

cot Every Uniworld citi-

zen will now be a

unizen.

And unizen will be

the new Logo of

KUCAOA

For more on this, please

log on to www.unizen.in

the newly launched web-

site of Kolkata Uniworld

City, your single window

for information and ser-

vices at Uniworld City.

If citizens of London can

be Londoners, citizens of

Mumbai are Mumbaikars,

citizens of Kolkata are

Calcuttans, what can we,

the citizens of Uniworld

City, be called? Uni-

worldites? Uniworldians?

Nawh. We would be

called unizens, of

course!!!

Kolkata Uniworld City

Apartment Owners’ Asso-

ciation (KUCAOA) has

been grappling with the

idea of creating a unique

identity, a typically fond

‘daaknaam’ for the asso-

ciation of this wonderful

city and has come up

with that identity through

the new logo and the

tagline

Living in Unison.

What makes Uniworld

unique is its impressive

high-rise towers from

where you see the blue

sky and the vast land-

scaped greens. The 2

colours of our logo viz.

Blue & Green derive

inspiration from there.

What sets Uniworld

apart is its unique di-

versity and multi-

culturality with people

from various nations,

states, cultures, reli-

gions and languages

finding home here. Uni-

world is perhaps the

only residential complex

which celebrates Bihu

to Onam and Teej to

Rathayatra, in the same

unizen – the new brand for KUCAOA

I N S I D E T H I S

I S S U E :

Action initiated

to speed up the

pending sub-

stations

2

UWC re-

splendent in

LED lights

2

JU Team assess-

es building con-

dition

3

Sewage cleaning 3 Vistas ground

gets a makeover

4

UWC Roads are

in for an over-

4

Resolved Issues 4

HoTo under

negotiation

5

Defaulter List 5

Maintenance

Highlights

6

Visitor Moni-

toring

6

unizen

Maintence

Management

System

7

unizen

Newsletter O C T O B E R 2 0 1 9 V O L U M E 1 I S S U E 2

S P E C I A L

P O I N T S O F

I N T E R E S T :

• unizen—

the mascot

for KUCAOA

• CAM Re-

minder

U N I Z E N N E W S L E T T E R

Paying Common Area Maintenance (CAM) dues on time is the responsibility of every

Owner. Without on-time payment, AOA will not be able to make timely payment of sala-

ries and other vendor dues. This will in turn affect the common services. All CAM in-

voices for the period Jul-Sep have been sent by email between 25 & 28 July 2019. If

any owner has not received the same, he/she/they must immediately send an email to

billing@uwcfacility.com or contact Facility at +91 33 4064 8132. Amnesty period is

upto 15/10/2019 after which the concerned owner will be considered a defaulter &

delay penalty & other service restrictions will be imposed.

Achievement of your

happiness is the only

moral purpose of your

life, and that

happiness, not pain or

mindless self-

indulgence, is the

proof of your moral

integrity, since it is the

proof and the result of

your loyalty to the

achievement of your

values.

Ayn Rand

UWC resplendent in LED lights

Action initiated to speed up the pending sub-stations

Responding to the petition submitted by KUCAOA to pres-

sure BUUIPL to complete the sub-station work in Cascades,

Downtown, Fresco, Harmony & Heights (Ph-2), WBSEDCL has

ordered BUUIPL which reads “Priority completion target..be

given to those units where you have already allotted posses-

sion to individual occupants, as it has come into our notice

and some resentment have been generated thereon which

are also being communicated at our end by many resi-

dents…..non compliance on your part will invite disconnec-

tion of the existing construction power at the particular site

(s) and necessary complication, if evolved on that situation,

sole responsibility will be borne upon you”

In order to put a leash on the whopping electricity bills, KUCAOA has taken

up phased replacement of all Sodium vapour, Halogen, CFL lamps with LED

lights.

Typically a 350 watt Na-vapour

lamp is being replaced by a 140

watt LED lamp and the investment

paying back in 3-9 months. Gradu-

ally all energy guzzling lamps will

be phased out and the will be

showing up in the next 6 to 8

months when the power bill will

show some significant reduction

while UWC becomes brighter in the

night.

U N I Z E N N E W S L E T T E R

P A G E 2 V O L U M E 1 I S S U E 2

P A G E 3 V O L U M E 1 I S S U E 2

JU team assesses building conditions A team from Jadavpur Universi-

ty’s Civil/Structural Engineering

department headed by Prof S

Swaraswati visited UWC on 30th

August 2019 at our behest to

make a preliminary assessment

of the construction quality and

current health of the towers &

basements, specifically of Gar-

dens, Horizon & Heights. Their

initial reaction is along expected

lines, i.e. of poor construction

standards. While the scope of a

detailed study with recommenda-

tions and consultation cost is

awaited, AOA is also contacting

IIT Kharagpur & Roorkee for simi-

lar proposals.

The proposals with cost implica-

tions will thereafter be placed

before a SGM to decide the next

course of action

U N I Z E N N E W S L E T T E R

Sewage Cleaning The sewage main carrying the waste from UWC, discharges

into a sewage pumping station behind Rosedale. While the

station was set-up, it did not have the pump installed. As

long as the population was less, the solid waste managed to

flow by gravity into the sewage tank of the station by gravity.

With rising population, the ingress rate far exceeded the

egress and in the past 3-5 years sewage waste had accumu-

lated in the pits completely filling them up. Immediately after

taking charge, the BoM took up the matter with the HIDCO

Chairman through the good offices of the President and also

constantly followed up with the PHE engineers. Finally, the

pump was set-up and a major cleaning up of the sewer lines

was undertaken earlier this month. The net result is now the

outside lines are clear and the sewerage inside the complex

has started to flow after some cleaning of the drains & pits

were undertaken. This has brought a lot of relief to the resi-

dents of Vistas, Gardens & Horizon residents who bore the

brunt of this messed up sanitation over the past several

years. From now on, this will be a regular maintenance oper-

ation.

The next challenge is to get the proposed pumping station

completed in the Notunpukur area to pump the stormwater

discharge into Bagjola canal which will free the basements of

Horizon & Gardens from frequent water-logging.

P A G E 4 V O L U M E 1 I S S U E 2

Vistas ground gets a makeover After the closure of Horizon grounds to

major sporting activities, Vistas ground

bore the brunt. As the prime ground for

sports and training it has been severely

damaged and was overdue for proper

maintenance. AOA therefore decided to go

for an overhaul with grass type which can

withstand rigorous sports activities round

the year. It is expected to be ready before

the UPL season starts. Simultaneously, res-

toration of Horizon ground was also start-

ed.

U N I Z E N N E W S L E T T E R

UWC roads are in for a overhaul It is a shame that a premier condo that UWC is, should have road surface which beats moon-craters

hands down. Immediately after taking charge, the BoM got down to the task of repairing the roads

in UWC. However, since the monsoon had already arrived, the Roads committee decided to start

the on-ground work after the monsoon since a quality job requires a pronounced dry spell. But to

give temporary relief to the residents, it did some brickbat filling through inhouse staff and also

kicked off a formal bidding process after setting the tech specs. The offers have already started to

come in sealed envelopes and the tenders will be opened shortly so that the work can start after

the festivities are over. The BOM requests the residents to bear with the situation for a few more

weeks.

Lifts AMCs with OTIS, Kone & Johnson (Platinum Plan) renewed after protracted negotiations.

Security tightened & two thieves were caught

Entry points from project area secured.

Pigeon feeding at Vistas under control & pet owners sensitized to clean up after their pets.

Main water pipe line burst between Garden & Horizon fixed in record time without disruption

Gardens-5 shaft repaired to stop flooding of floors & basement.

Pro-active initiatives has been taken by facility team to open flats of Heights to rectify leakages.

CCTV/Tech Surveillance feasibility study completed. RFQ in the pipeline.

Highlights of resolved issues

P A G E 5 V O L U M E 1 I S S U E 2

U N I Z E N N E W S L E T T E R

Full accounts of Sinking Fund to be submitted along with payment schedule.

Full account of advance CAM collected along with payment schedule to be given to AOA.

Procedure for recovery of old outstanding CAM dues and the disbursal mechanism

through a formal agreement on the arrangement.

Handover of CAM ledger of all owners and confirmation from them so that no future

claims can be lodged by owners on KUCAOA.

Procedure for clearing of outstanding vendor liabilities including confirmation of liability

from individual vendors.

Rectification of identified construction defects.

Procedure for takeover of new towers by KUCAOA for maintenance.

Completion schedule of incomplete work e.g. substations, gas banks, fire systems in

completed towers.

Settlement of possessions in dispute & redressal of the same from BUUIPL end.

Club ownership & KUCAOA's responsibility.

List of approved commercial portions in FAR with drawings.

Ownership of commercial properties along with terms of Sale agreement.

HoTo Issues under negotiation with BUUIPL

Defaulter list posted in Towers

CAM defaulter lists have been posted in all towers of Gardens, Horizon, Heights, Cascades, Har-

mony, Vistas & Downtown. The list will be continuously reviewed and updated on a monthly ba-

sis. Necessary actions have already been initiated against a few such wilful defaulters and more

action will follow. The seriousness of unizen in dealing with the scourge has been witnessed

by a few owners and results have come. We take this opportunity to request the neighbours &

tenants of the defaulters to counsel the defaulters and make them retreat from the path of con-

frontation and refrain from making excuses for delay or default. It is not pinching BUUIPL or BoM,

it is impacting all residents of Uniworld.

P A G E 6 V O L U M E 1 I S S U E 2

U N I Z E N N E W S L E T T E R

Deep dive inspections carried out in all basements & towers jointly with BUUIPL project

team.

Already repair work related to construction defects in Gardens & Downtown 2 basement

has been started by project team.

Sealing of grouting holes in Gardens basement majorly done. Horizon basement will be

started after puja.

Repair & replacement of damaged draincovers in Gardens & Horizon basement and

some pathways undertaken. Gradually the other areas will be covered and this will be a

continuous process.

Speed breakers have been installed at the main gate to prevent speeding vehicles get-

ting in without authorisation. This was a long pending demand of the residents.

The first impression lasts. Painting of Main Gate nearing completion to give the residents

& visitors during the festival season a sense of “feel proud”

The gate is being provided with a cover to ensure that security is at the gate, come rain,

come sunshine.

Facility team still suffers from the problem of inaccessibility to certain flats for carrying

out much needed repairs to other flats. While the WB Apartment Ownership Act clearly

authorises the maintenance team to access any flat for repair & maintenance, the resi-

dent resists it in complete violation of the Act. So far the Facility/Association has been

counselling the residents on the matter, but if no response is forthcoming, the associa-

tion will be compelled to act in the interest of protecting other apartments.

Sanitary, electrical & other regular hardware items have been procured to facilitate quick

resolution of maintenance related problems.

Maintenance highlights

User Acceptance Test (UAT) has been started for MyGAte visitor monitoring solution. This will be fol-

lowed by similar testing of ADDA ERP. Residents are requested to download & install the MyGate app

from Android Playstore / iOS App Store and start getting alerts. After getting the formal user ratings,

we will be calling for commercial bids from both the vendors and finalise the order by end of this cal-

endar year. We would like to inform the residents that there might be minor delays in entering the

gate for the 1st time as the details of the visitor need to be recorded. Once done, the visitors would

be able to zip through the gate and the host will get regular notifications about their whereabouts in

the complex. Obviously the system will take some time to mature. unizen will continuously monitor

and mitigate any unforeseen inconveniences arising during the implementation of the solution which

will go a long way in resolving issues in UWC.

App based Visitor Monitoring System launched

U N I Z E N N E W S L E T T E R

Unizen Newsletter KOLKATA UNIWORLD CITY APARTMENT OWNERS’ ASSOCIATION

Flat 0001, Downtown Tower 02, Uniworld City

Kolkata 700160

Phone: +91 33 4064 8132

Email: association.uniworldcity@gmail.com

unizen Maintenance Management

System

To bring in accountability in resolving maintenance complaints, tracking and review are essential. By

Integrating key function (call center, maintenance and procurement teams), Unizen MAINTENANCE

MANAGEMENT or UMMS is being developed in-house and 1st phase implemented on the auspicious

day of Mahalaya, Sep 28th. Key benefits expected out of UMMS are

Automated maintenance ticket creation and tracking. Real-time ticket status emails to residents.

Full reporting on unresolved maintenance tickets and flow for initiating Level 2 support and es-

calations

End to end ticket flow tracking starting with call center to level 2 support team to procurement

and final closure.

Tracking of ticket resolution time and cumulative support team productivity

UMMS will help in the significant reduction of volume of lost/ missed/ unattended/ unresolved mainte-

nance requests as whole ticket lifecycle will be tracked electronically. UMMS is expected to bring in

clarity on staff utilization and provide key inputs for further optimization of human resources and

budget targeting. Residents are requested to cooperate in the implementation of UMMS by request-

ing call center rep the Docket number against each maintenance request. UMMS helpline no is +91

75960 41187 / +91 33 4068 1017 / Intercom—8100008.

Please write to us with your comments & suggestions

Invoice for Common Area Maintenance (CAM) for Oct-Dec 2019 has been generated and is available for

downloading from the website www.unizen.in. Please login through Member Login and go to the CAM

invoice section to download your invoice. You can pay through the payment gateway which is fully se-

cured with 128 bit encryption.

Owners having dues to BUUIPL as on 30/09/2019 are also requested settle the same urgently as old

dues of our security, lift, housekeeping vendors are held up affecting the services to the association run

maintenance.

P A G E 7 V O L U M E 1 I S S U E 2